CLAE – Timeless Footwear, For All Walks of Life.Founded in Los Angeles in 2001, CLAE is dedicated to crafting premium footwear that seamlessly blends timeless style with modern innovation. With a focus on quality, sustainability, and understated elegance, our sneakers are designed for those who seek versatility and sophistication in their everyday wardrobe.Each pair is thoughtfully made using premium materials, innovative construction, and eco-conscious processes—ensuring durability, comfort, and a reduced environmental footprint. From classic leather silhouettes to forward-thinking sustainable designs, CLAE redefines contemporary footwear with a commitment to minimalism and refined craftsmanship.Made to last. Designed for everyday life.
Written by the business, not verified by us.
Is CLAE legit?
CLAE (clae.com) has a 4.1 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 77% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 85% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional comfort and stylish design of the footwear, pointing out that the craftsmanship is top-notch and the materials feel wonderfully premium. Many buyers also emphasize that the delivery process is consistently fast, smooth, and completely trouble-free from start to finish.
However, some people mentioned that certain pairs experienced unexpected wear issues, such as creasing, collapsing leather, or splitting seams after a short period of use. Others also noted occasional challenges regarding unexpected sizing discrepancies and difficulties with getting helpful responses from customer service teams.
Auto-generated from all reviews of this business. For reference only.
Bought vegan leather Joshua sneakers a year ago. 1) The website advertised they delivered to my location for free - turned out to be not true, a delivery fee was applied at checkout, and they confirmed "outdated website info" via email; 2) the quality of their vegan leather is horrible: the $160 sneaker fell apart after 6 month of urban walks, no repair possible.
Reply from CLAE2026-04-14
Hi,
Thank you for your feedback, and we’re sorry to hear about your experience with the Joshua sneakers.
This is not the level of quality we aim to deliver, and we completely understand your disappointment regarding the durability as well as the confusion around the delivery information.
If you’re open to it, please feel free to send photos of the shoes to our customer service team at [email protected] so we can review your case in detail and assist you further.
Thanks again for taking the time to share this with us.
I'm from Germany and they sent me the packet from Netherlands. I bought a shoe costing 200 EUR and for sending back I had to pay 20 EUR for posting it. I would never use their products anymore. Its a rip off.
Reply from CLAE2026-04-13
Hi,
We’re sorry to hear about your experience, this is definitely not the experience we aim to provide. We’re currently working on improving our return process, including return shipping options within Europe, to make it easier and more convenient for our customers.
Thank you for your feedback, and we apologize again for the inconvenience caused.
CLAE Team
Needed to swap to another color shoe and was a simple easy process. Stoked with the shoes.
Reply from CLAE2026-04-01
Hi Nick! Thank you for the awesome feedback.
We’re so glad to hear the color swap was easy and that you’re happy with your new pair! We try to make things as simple as possible, so it’s great to know we hit the mark for you. Enjoy the new kicks!
- CLAE Team
Thank you for your feedback, Austin.
We sincerely apologize for the frustration. We are currently in the process of reviewing our return logistics to make them more user-friendly, and your comment helps us prioritize those changes. We hope to provide a much better experience for you next time.
- CLAE Team
We received a size 7 instead of a size 12. We had to pay $50 to return them.
Reply from CLAE2026-04-01
Hi Demetri, thank you for reaching out.
We have looked into your order and verified that a size 7 was selected at checkout and fulfilled accordingly. We understand that needing to exchange a size can be frustrating—especially with the high cost of international shipping—but as the order was shipped correctly based on the selection made, we are unable to cover the return postage.
We are currently reviewing our instructions and logistics to see how we can make returns and exchanges more user-friendly in the future.
- CLAE Team
Great company. Owned a pair of shoes from Clae for over a year now. Daily wear. Still feel great. Will continue buying from this company.
Reply from CLAE2026-04-01
Hi Alex! Thank you so much for the shout-out. Hearing that your Claes are still going strong after a year of daily wear is exactly what we love to hear. We design our shoes to last, so it’s great to see that durability in action. We look forward to seeing what you pick for your next pair!
- CLAE Team
Needed to return my order. Return instruction on the Clae website are misleading and also shocked to realise that a) i had to pay; and b) I also had to arrange 'recorded return' myself as opposed to generating a return label with their courier. What has happened to CX?
Reply from CLAE2026-04-01
Thank you for your feedback.
We are truly sorry for the frustration our return process has caused. It’s never our intention to mislead, and we clearly missed the mark on providing a seamless experience for you. We understand that in today’s market, paying for returns and arranging your own courier feels like a step backward in Customer Experience.
We are currently reviewing our instructions and logistics to see how we can make this more user-friendly.
- CLAE Team
My 2nd pair of Claes n only because the first ones last so well. Extremely comfortable n stylish, wear them anywhere n like that they are still a little cache as not everyone has a pair!
Reply from CLAE2026-04-01
Thank you, Charles!
We love hearing that your second pair of Claes has officially arrived. There’s no better compliment than a returning customer!
- CLAE Team
Shoes are nice but did not fit well. The exchange for a bigger size was easy, nevertheless 20€ return cost for the package is not okay.
This is really surprising and to some extent dissapointing for a pair of shoes that cost 160€. Free return is the clear expectatino here from customer side.
Reply from CLAE2026-04-01
Thank you for your feedback!
We’re glad to hear you're happy with the shoes and that the exchange process was smooth. We completely understand your disappointment regarding the return shipping fee.
As a small independent brand, we currently charge for returns to help offset the rising costs of logistics, though we understand this can be frustrating for premium purchases.
We are constantly reviewing our policies and truly value your input as it helps us improve.
- CLAE Team
Quick delivery🤙🏻
Very nice packaging and amazing sneakers nicely wrapped in their box with paper forms.
Thanks you very much !
Reply from CLAE2026-03-09
Thank you so much, Flavien! 🙌
We’re thrilled to hear you loved your sneakers, the packaging, and the fast delivery.
Enjoy rocking them!
- The CLAE Team
Love the shoes, I'm a big fan and ordered the past couple of years again and again at CLAE. All their products are top!
Reply from CLAE2026-02-25
Hi Michael,
Thank you so much for your loyalty and kind words!
We’re thrilled to hear that you’ve been enjoying CLAE year after year and that our products continue to meet your expectations.
Enjoy your new pair, and thanks again for your support!
Great shoes and delivery went well. The only improvement is if you switch something because of the size, the client should not pay.
Reply from CLAE2026-02-25
Hi,
Thank you for your feedback!
We’re glad to hear you’re happy with your shoes and that the delivery went smoothly. Regarding size exchanges, we’re actually working on a process to make them easier and more seamless for our customers.
Thanks again for your support and input!
Everything is top. Good quality. Fast delivery. Thank you.
Reply from CLAE2026-02-25
Hi George,
Thank you for your feedback!
We’re thrilled to hear that everything met your expectations from quality to fast delivery. We really appreciate your support!
Enjoy your CLAE pair!
I really enjoy my Clae shoes. Very confortable and élégant. I am a huge fan! michel
Reply from CLAE2026-02-25
Hi Michel,
Thank you so much for your kind words!
We’re thrilled to hear you’re enjoying your CLAE shoes and that you find them both comfortable and stylish. Your support means a lot!
Enjoy your pair!
The service agent was very helpful and accommodating.
Reply from CLAE2026-02-25
Hi Mike,
Thank you for your feedback!
We’re glad to hear our service agent was helpful and accommodating. Providing great support is very important to us, and we’re happy it made a difference for you.
Thanks again for your support!
Hi,
Thank you for your feedback!
We’re glad to hear you’re enjoying your shoes; it’s always great to know they’re hitting the mark on quality and comfort.
Enjoy your CLAE pair!
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