Great quality
Reply from CLAE2026-06-10
Hi Daniel, Thank you so much for your feedback. We’re really glad to hear you’re happy with the quality of your CLAE shoes. Warm regards, Léa
About CLAE
Data updated- Website
- clae.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 104 reviews
- Replies to negative
- 85% (17/20)
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About this business
CLAE – Timeless Footwear, For All Walks of Life.Founded in Los Angeles in 2001, CLAE is dedicated to crafting premium footwear that seamlessly blends timeless style with modern innovation. With a focus on quality, sustainability, and understated elegance, our sneakers are designed for those who seek versatility and sophistication in their everyday wardrobe.Each pair is thoughtfully made using premium materials, innovative construction, and eco-conscious processes—ensuring durability, comfort, and a reduced environmental footprint. From classic leather silhouettes to forward-thinking sustainable designs, CLAE redefines contemporary footwear with a commitment to minimalism and refined craftsmanship.Made to last. Designed for everyday life.
Written by the business, not verified by us.Is CLAE legit?
CLAE (clae.com) has a 4.1 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 77% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 85% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional comfort and stylish design of the footwear, pointing out that the craftsmanship is top-notch and the materials feel wonderfully premium. Many buyers also emphasize that the delivery process is consistently fast, smooth, and completely trouble-free from start to finish. However, some people mentioned that certain pairs experienced unexpected wear issues, such as creasing, collapsing leather, or splitting seams after a short period of use. Others also noted occasional challenges regarding unexpected sizing discrepancies and difficulties with getting helpful responses from customer service teams.
Auto-generated from all reviews of this business. For reference only.What people say
The wrong shoes showed up
The wrong shoes showed up. Customer service response time was immediate and courteous. Problem resolved, refund issued. Loyalty built.
Reply from CLAE2026-05-18
Thank you for your feedback. We sincerely apologize for the mix-up with your order. We’re glad our customer service team was able to resolve the issue quickly and provide a refund. Your understanding means a lot to us, and we truly appreciate your support and trust in CLAE. Thank you again for giving us the opportunity to make it right.☺️ - CLAE Team
Customer service is pretty bad and I…
Customer service is pretty bad and I doubt they would compensate with the so called quality of the product
Reply from CLAE2026-06-11
Hello Tudor, Thank you for your message, and I’m sorry to hear that this has been your experience. I understand your frustration, and I’m sorry that both the sizing issue and our customer service response have not met your expectations. That is not the experience we want to provide. We do take feedback seriously, especially when it concerns both product and service, and I will make sure your comments are shared with the relevant team. Kind regards, CLAE Team
Perfect and delivery on time.
Reply from CLAE2026-05-18
Thank you for your feedback! We’re so happy to hear everything was perfect and delivered on time. We truly appreciate your support and hope you enjoy your CLAE shoes.
Awesome, versatile sneakers
Quality. Comfortable. I’ve taken this across continents and multi-mile hikes (I know weird), and it has held up so well. Getting my 2nd pair without a second thought! Great every day wear
Reply from CLAE2026-05-18
Thank you so much for sharing this! We’re really happy to hear your sneakers have held up so well across travels and even long hikes; that kind of real-life feedback means a lot to us. Even better to hear you’re coming back for a second pair. Enjoy the new pair, and thanks again for your trust in CLAE!
Everything about Clae is great
Everything about Clae is great, the attention to detail, the quality of the sneakers and the material. It looks excellent
Reply from CLAE2026-05-18
Thank you so much for your kind words. We’re thrilled to hear that you appreciate the attention to detail, quality, and materials of our sneakers. Feedback like yours truly means a lot to the team. Enjoy your CLAE shoes, and thank you again for your support!
Holes on side of shoe ruin the shoe
Holes on side of shoe ruin the shoe. Horrible for me. Please stop with that. Thank you.
Reply from CLAE2026-05-18
Thank you for your feedback. Your return has been received and your refund has been processed successfully. We appreciate you sharing your comments regarding the shoe design, we’ll make sure to pass the feedback along to our product team. Thank you again. - CLAE Team
Everything but delivery time was great
Everything was excellent, however I felt the delivery took too many days
Reply from CLAE2026-05-18
Thank you for your feedback, we’re really glad to hear everything else was excellent. We’re sorry that the delivery took longer than expected. We understand how important fast shipping is, and we’ll make sure to share your comment with our logistics team to help improve this going forward. Thanks again for your support and for choosing CLAE.
Quality for a fair price.
I like everything about clae, not flashy logos, just good quality shoes. I have 5 pairs. Thanks!
Reply from CLAE2026-05-18
Thank you so much for your kind words and continued support! We’re really happy to hear you appreciate the quality and our approach to understated design and owning 5 pairs is the best compliment we could get. Thanks again for being part of the CLAE community!
High quality and stylish shoes
High quality and stylish shoes. Delivered on time and they are eye catchers.
Reply from CLAE2026-05-18
Thank you so much for your feedback, Todd! We’re really happy to hear you’re enjoying the quality, style, and that your CLAE shoes arrived on time. Thanks again for your support!
Beautifully packaged with great shoes…
Beautifully packaged with great shoes inside.
Reply from CLAE2026-05-18
Thank you for your feedback, Mark! We’re really happy to hear you enjoyed both the packaging and the shoes inside. We put a lot of care into every detail, so it means a lot to know it came through. Enjoy your CLAE pair, and thank you again for your support.
Mixed feelings
Good clear communication, delivered on time, shame is the trainers squeak when you walk in them because of the material of inner sole.
I love the quality of their shoes
I love the quality of their shoes, and have always experienced prompt delivery. Returns when needed of unworn shoes have been easy.
Reply from CLAE2026-05-18
Thank you so much for your feedback! We’re really happy to hear you’ve consistently enjoyed the quality of our shoes and had a smooth experience with both delivery and returns. Your support means a lot to us. Thanks again for being part of the CLAE community!
Look horribly wrinkled and worn after only 2 weeks
First pair I ordered had horrible wrinkles in the leather right out of the box. I returned them and received a second pair. While comfortable, in less than 2 weeks of wearing them maybe 7 times in total the leather has creased and collapsed in the forefoot and the toe on both shoes. My Bradley Mids that I purchased 6+ years ago look better than these do currently. Not sure if it's the vegan leather or poor materials / construction but for the price point I'm horribly disappointed. I've had white leather shoes that were much less expensive hold up longer and look better. These look awful after just a a short period of time.
Reply from CLAE2026-04-30
Hi Tim, We’re really sorry to hear about your experience, this is definitely not what we expect from our products. Could you please send us a few photos of the shoes to [email protected]? Our team will take a closer look and assist you as quickly as possible. Thank you for bringing this to our attention. CLAE Team
The exchange process was overly…
The exchange process was overly expensive and at over 3 weeks took far too long to process. Against other benchmarks in the online retail sector I would therefore rate this experience as poor hence the 2 stars.
Reply from CLAE2026-05-18
Thank you for your feedback, and we’re truly sorry for the experience you had. We understand your frustration regarding the exchange cost and the processing time. This is not the level of service we aim to provide, and we take your comments seriously. We are actively working on improving both the speed and the overall experience of our return and exchange process. Thank you again for bringing this to our attention.
Great product
Great product, fast delivery!
Reply from CLAE2026-04-23
Thank you so much for your kind words Filippo!
A superb product …
I’ve been buying CLAE boots and shoes for 15 years or more I have some boots which are at least 14 years old and they still hold up. The prices are balanced by the quality of the goods so I don’t mind the higher price point as I know they are superb. I haven’t found a comparable product and I won’t compromise on shoes for me they the are superb
Reply from CLAE2026-04-23
Thank you for your feedback Peter! We truly appreciate your loyalty over the years. We’re delighted to hear your CLAE shoes are still holding up after all this time. Grateful for your trust and to have you as part of the CLAE community. - CLAE Team
I have been purchasing Clae shoes for…
I have been purchasing Clae shoes for 10years now. I like the style of their shoes and the fact that there are no logo on it. The quality is overall good but I experienced big discrepancies, some lasted so much and some not at all. Even if I like the brand and the design I consider it is overpriced without multiple sales. Maybe I will stop buying if they continue raising their price.
Love the shoes
Love the shoes! 4th pair of Clae’s. Stylish and comfortable.
Reply from CLAE2026-04-14
Hi Duane, Thank you so much for your support, it means a lot to us! We’re really happy to hear you’re enjoying your CLAE sneakers, and especially that this is already your 4th pair.
I have bought shoes from this company…
I have bought shoes from this company back in 2021, the shoes were okay, nothing fancy, lasted for around a year, however, I was bombarded by marketing emails from Day 1. I asked to unsubscribe, yet I continued to get marketing spam, I escalated with an GDPR warning and the company assured me that my data was deleted. The emails stopped for 4 years, and for the last year I’ve started receiving spam again. I contacted their privacy officer, nothing, I contacted their customer support, nothing. I reached out to them on LinkedIn, nothing. This place is mad, this is a huge data breach and they don’t seem to care. I’ve escalated and reported them, hope they get fined
Reply from CLAE2026-04-14
Hi Alex, Thank you for bringing this to our attention, and we’re sorry for the frustration caused. As confirmed by our e-commerce manager, you are currently unsubscribed from all of our mailing lists. You will no longer receive any marketing communications from us. If you do receive any further emails, please feel free to share a screenshot with us so we can investigate immediately and identify the source. We take data privacy and GDPR compliance very seriously, and we want to ensure this is fully resolved. Thank you for your patience.
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