ClassPass is a monthly membership that seamlessly connects members to fitness experiences at over 7,500+ of the best studios in gyms in their area and across the world. With access to group fitness classes in everything from yoga to Pilates to cycling, we motivate our members to lead active and inspired lives.
Is ClassPass legit?
ClassPass (classpass.com) has a 4.1 out of 5 rating on OK.one, based on 227 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 78% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 96% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the support team for being prompt, kind, and exceptionally efficient, ensuring that various account issues and general inquiries are resolved smoothly. Users genuinely enjoy the convenience of accessing diverse wellness activities globally, making it remarkably easy to maintain fitness routines while traveling or balancing busy schedules.
Some people were dissatisfied with unexpected subscription charges, complex terms, and unclear credit policies regarding membership changes or cancellations. Consumers also expressed noticeable frustration regarding difficulties when trying to pause plans and reported unhelpful responses or communication barriers from certain support representatives.
Auto-generated from all reviews of this business. For reference only.
What people say
Hannah DowdUnited States · 1 review · Experienced 2026-08-11 ·
★★★★★
Stolen credits, no customer service
I have always hyped this ap up because I thought it was really great, but recently they charged me for a service I didn’t get taking 9 extra credits from me. When I tried to contact them to get it back I found out there is no one to contact they have a chat bot and a person who sometimes responds in the chat as well. The person just told me they can’t do anything and ended the conversation before I could respond. They refused to give me any contact info or help with refunding my 9 incorrectly charged credits. Essentially stealing from me then ghosting me. Also their website has no where to leave reviews ! They just post a few good ones on the reviews page…
M
MagaliUnited States · 4 reviews · Experienced 2026-08-11 ·
★★★★★
I've really been enjoying ClassPass
I've really been enjoying ClassPass. I have upgraded to the max credit tier as I can do so many things with it. I have attended various Pilates and Lagree classes. Attend the classes that fit my credit limit and schedule. I've also redeemed AMC movie tickets, head spa, and massages. Credits used actually can be the same as if I were paying directly or even pay less with credits than cash. I love the flexibility and variety of using ClassPass.
Hi Sabrina,
Thank you for your kind words!
We're so glad to hear that our customer service team was patient and helpful throughout your experience. Providing attentive, supportive service is something we strive for every day, and it's wonderful to know we were able to assist you.
We truly appreciate you taking the time to share your feedback and thank you for being part of the ClassPass community.
All the best,
The ClassPass Team
Super helpful, resolved my Revolut Metal benefit issue rapidly and helped me set up my account for the next cycle. Perfect interaction.
Reply from ClassPass2026-08-10
Hi Alexandra,
Thank you so much for sharing your experience!
We're thrilled to hear that our team was able to quickly resolve your Revolut Metal benefit issue and help get your account set up for your next cycle. We understand how important a smooth and hassle-free experience is, and we're delighted that everything was handled efficiently.
Your kind words about the interaction mean a lot to us. Providing prompt, helpful, and personalized support is always our goal, and it's wonderful to know we delivered on that for you.
Thank you for being part of the ClassPass community, and we look forward to supporting you on your wellness journey!
All the best,
The ClassPass Team
Hi there,
Thank you for your feedback!
We're delighted to hear that you had a positive experience with our customer service team. Providing helpful, responsive support is at the heart of what we do, and we're glad we could assist you.
We truly appreciate you taking the time to share your experience and thank you for being part of the ClassPass community.
All the best,
The ClassPass Team
Lots of class variety and thankful for great customer service for any queries and help required
Reply from ClassPass2026-08-10
Hi Mei Jie Goh,
Thank you for your kind feedback! We're delighted to hear that you're enjoying the wide variety of classes available on ClassPass and that our support team has been helpful whenever you've needed assistance.
All the best,
The ClassPass Team
I honestly detest AI customer service, it does not attempt to look into the issue at hand. I spoke with agent Joshua, he was able to look into my problem and have it resolved with no extended back and forth.
Reply from ClassPass2026-08-10
Hi Jocelyn,
Thank you for taking the time to share your feedback. We understand that you were looking for a quick and effective resolution, and we're pleased to hear that Joshua was able to review your concerns and assist you without unnecessary back-and-forth.
All the best,
The ClassPass Team
Brian was so so helpful and patient. He saved me so much stress and it was the most hassle free experience I’ve had with a live agent ever. Felt so relieved and he was super comforting through the process!
Reply from ClassPass2026-08-10
Hi Ishita,
Thank you for your wonderful feedback! We're delighted to hear that Brian was able to provide such patient and supportive assistance. It's great to know that he helped make the process stress-free and left you feeling reassured every step of the way.
All the best,
The ClassPass Team
Charlotte assisted me expeditiously in issuing me a refund for my unused membership. I really appreciated it!
Reply from ClassPass2026-08-10
Hi Nat,
Thank you for your kind feedback! We're delighted to hear that Charlotte was able to assist you promptly with your membership refund. We appreciate you taking the time to share your experience.
All the best,
The ClassPass Team
I had an issue changing the email address associated with my free Revolut credits. Jeevan was incredibly patient and helpful, guiding me through the entire process step by step. He made everything much easier and ensured that my issue was fully resolved. I really appreciate his excellent support and patience!
Reply from ClassPass2026-08-10
Hi Julia,
Thank you for sharing your experience. We're so glad to hear that Jeevan was able to assist you with updating the email address associated with your Revolut credits. Providing clear, patient, and effective support is incredibly important to us, and it's wonderful to know that Jeevan guided you through the process and helped bring your issue to a resolution.
All the best,
The ClassPass Team
My interaction with Brenda from Customer Service was quite challenging, with several misunderstandings throughout the discussion. Unfortunately, despite our exchanges, I was unable to get clear answers to my questions or find solutions to address my needs.
Reply from ClassPass2026-08-10
Hi Anne,
We're sorry to hear that your experience was not as smooth as you had hoped and that you were left without the clarity you were looking for. We understand how frustrating it can be when your questions remain unanswered and your concerns are not fully addressed.
For further assistance, please reach out to our specialized team at classpass.com/contact and mention that you're following up from a Trustpilot review. They will be able to review your account in detail and work with you to address your concerns.
Thank you for taking the time to share your feedback.
All the best,
The ClassPass Team
They are really helpful. Great app with great options to choose from and if you have any problems they always have a solution! Charlotte was a great agent that helped me today! Thank you
Reply from ClassPass2026-08-10
Hi Maria,
Thank you so much for your wonderful review!
We're thrilled to hear that you're enjoying the variety of options available on ClassPass and that you've found our support team helpful whenever you've needed assistance. Creating a seamless experience and helping our members find solutions quickly is always our goal.
We're especially delighted to hear that Charlotte was able to assist you and provide the support you needed. We'll be sure to share your kind words with her. Recognition like this means a lot to our team.
Thank you for being part of the ClassPass community and for taking the time to share your experience!
All the best,
The ClassPass Team
Jeevan was really helpful and he made it count. He really listened and helped explain through what was necessary, and i finally solved it after an arduous back and forth convo with the AI chatbot only with Jeevan's help 😂
Reply from ClassPass2026-08-11
Hi there,
Thank you so much for sharing your experience!
We're delighted to hear that Jeevan was able to provide the support you needed. Taking the time to listen, understand concerns, and clearly explain solutions is exactly the kind of service we strive to deliver.
We're especially happy that, after a long back-and-forth with the AI chatbot, Jeevan was able to step in and help get everything resolved. We'll be sure to share your kind words with him.
Thank you for being part of the ClassPass community and for taking the time to recognize Jeevan's efforts!
All the best,
The ClassPass Team
Hi Yasmin,
Thank you so much for your kind words!
We're delighted to hear that Maureen provided such a wonderful experience. Our team is dedicated to delivering helpful, friendly, and attentive support, and it's always rewarding to hear when we've made a positive impact.
We'll be sure to share your feedback with Maureen. Recognition like yours means a lot and helps motivate our team to continue providing exceptional service.
Thank you for being part of the ClassPass community!
All the best,
The ClassPass Team
great customer service. very easy to get what i needed done
Reply from ClassPass2026-08-11
Hi Max,
Thank you for your kind feedback!
We're delighted to hear that you had a great experience with our customer service team and that it was easy to get everything you needed taken care of. Providing efficient, helpful support is always our goal, and it's wonderful to know we were able to assist you successfully.
We truly appreciate you taking the time to share your experience and thank you for being part of the ClassPass community.
All the best,
The ClassPass Team
Hi I sabella,
Thank you for your feedback!
We're so glad to hear that you found our team very helpful. Providing friendly, effective support and making your ClassPass experience as smooth as possible is always our goal.
We truly appreciate you taking the time to share your experience and thank you for being part of the ClassPass community.
All the best,
The ClassPass Team
Great customer service. They helped me solve my problem instantly.
Reply from ClassPass2026-08-11
Hi Jim,
Thank you for taking the time to share your experience!
We're thrilled to hear that our customer service team was able to help resolve your issue right away. We know how important it is to get timely and effective support, and we're delighted that we could make the process quick and seamless for you.
Your feedback means a lot to us, and we're grateful for the opportunity to support you on your ClassPass journey.
Thank you for being part of the ClassPass community!
All the best,
The ClassPass Team
LesleyAnn was so helpful and fixed the problem and sent a test email
Reply from ClassPass2026-08-11
Hi there,
Thank you so much for sharing your experience!
We're delighted to hear that LesleyAnn was able to resolve the issue and take the extra step of sending a test email to ensure everything was working properly. Providing thorough, attentive support is something we strive for, and it's wonderful to know that her efforts helped give you peace of mind.
We'll be sure to pass along your kind words to LesleyAnn. She'll be thrilled to know that her assistance made such a positive impact.
Thank you for being part of the ClassPass community!
All the best,
The ClassPass Team
The process was seamless from start to finish. The team (Eunice) that helped to onboard me was polite, quick and efficient. They make using the service very easy and straight forward and they were available to answer any questions that I may have had. Overall great experience
Reply from ClassPass2026-08-10
Hi Tasha,
Thank you so much for taking the time to share your experience!
We're delighted to hear that your onboarding process was seamless from start to finish. It's wonderful to know that Eunice provided polite, quick, and efficient support while making the setup process easy and straightforward. We understand how important it is to have clear guidance and timely answers when getting started, and we're thrilled that she was there to assist every step of the way.
We'll be sure to pass along your kind words to Eunice. Feedback like yours means a lot to our team and motivates us to continue providing exceptional service.
Thank you for choosing ClassPass, and we're excited to be part of your wellness journey!
All the best,
The ClassPass Team
ClassPass makes it easy to find classes in locations around me and book strategically so I can end up saving a lot of money. Highly recommend - you just have to learn how to use it well!
Reply from ClassPass2026-08-09
Hi there,
Thank you so much for sharing your experience!
We're delighted to hear that ClassPass makes it easy for you to find classes nearby and save money while enjoying the flexibility to explore different activities. It's wonderful to know that you've found value in learning how to make the most of the platform.
We truly appreciate your recommendation and are grateful to have you as part of the ClassPass community.
All the best,
The ClassPass Team
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