ClassPass is a monthly membership that seamlessly connects members to fitness experiences at over 7,500+ of the best studios in gyms in their area and across the world. With access to group fitness classes in everything from yoga to Pilates to cycling, we motivate our members to lead active and inspired lives.
Is ClassPass legit?
ClassPass (classpass.com) has a 4.1 out of 5 rating on OK.one, based on 227 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 78% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 96% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the support team for being prompt, kind, and exceptionally efficient, ensuring that various account issues and general inquiries are resolved smoothly. Users genuinely enjoy the convenience of accessing diverse wellness activities globally, making it remarkably easy to maintain fitness routines while traveling or balancing busy schedules.
Some people were dissatisfied with unexpected subscription charges, complex terms, and unclear credit policies regarding membership changes or cancellations. Consumers also expressed noticeable frustration regarding difficulties when trying to pause plans and reported unhelpful responses or communication barriers from certain support representatives.
Auto-generated from all reviews of this business. For reference only.
Great customer service from Nahom! Very helpful and understanding. Really appreciate the support!
Reply from ClassPass2026-08-09
Hi there,
Thank you so much for your feedback!
We're delighted to hear that Nahom was very helpful and provided you with great customer service. Providing friendly, efficient, and supportive assistance is always our goal, and we're thrilled that Nahom was able to make your experience such a positive one.
We'll be sure to share your kind words with Nahom he'll be delighted to know his support was appreciated.
Thank you for taking the time to share your experience with us!
All the best,
The ClassPass Team
They don’t train the help people on this app well. I was talked down to several times by Rebekah. I ended up going to my class with Covid and got everyone potentially exposed and I told them classpass told me to! Anyways finishing up my credits than cancelling AVOID THIS APP
Reply from ClassPass2026-08-09
Hi Andie,
Thank you for sharing your feedback. We understand how concerning and frustrating this situation must have been, especially while you were dealing with being unwell and trying to make the best decision regarding your class.
We're sorry to hear that your interaction did not meet your expectations and left you feeling unsupported. We appreciate you taking the time to share your experience and concerns.
Please reach out to our specialized team at classpass.com/contact and mention that you're following up from a Trustpilot review. They'll be able to review your account and assist further with your concerns.
All the best,
The ClassPass Team
The representative was very thoughtful and did everything she could to solve the problem with care. She was very helpful, and gave good guidance during the process.
Reply from ClassPass2026-08-09
Hi Claudia,
Thank you for your thoughtful feedback! We're delighted to hear that the support you received was helpful and that the guidance provided made the process easier. It's wonderful to know that your concerns were handled with care and attention.
All the best,
The ClassPass Team
Renelas is amazing with helping me look for the account that keeps on charging me. Thank you for your support
Reply from ClassPass2026-08-09
Hi Reñee,
Thank you for your kind words! We're delighted to hear that Renelas was able to assist you in identifying the account associated with those charges. We're glad the support provided helped bring clarity to the situation.
All the best,
The ClassPass Team
Hi Melissa,
Thank you for your feedback! We're delighted to hear that Sylvia was able to assist you and provide a positive experience.
All the best,
The ClassPass Team
Hi Emi,
Thank you for your feedback!
We're delighted to hear that you received quick and helpful customer support. Providing prompt, friendly, and effective assistance is always our goal, and we're glad we could make your experience a positive one.
We truly appreciate you taking the time to share your experience with us!
All the best,
The ClassPass Team
Vivian is very quick to solve my problems! Very good service
Reply from ClassPass2026-08-10
Hi Cl,
Thank you so much for your feedback!
We're delighted to hear that Vivian was able to resolve your issue so quickly. Providing fast, helpful, and efficient support is always our goal, and we're thrilled that your experience reflected that.
We'll be sure to share your kind words with Vivian she'll be delighted to know her assistance made such a positive impact.
Thank you for taking the time to share your experience with us!
All the best,
The ClassPass Team
It started off with a bot but then after just 3 minutes, I was connected to a customer support agent. Kidus was super helpful and nice. Everything was resolved in a timely manner which I appreciated. Thank you!!
Reply from ClassPass2026-08-09
Hi Paula,
Thank you so much for sharing your experience!
We're delighted to hear that your experience was quick, easy, and stress-free. It's wonderful to know that our chatbot was able to connect you with a live agent promptly and that Kidus provided the support you needed.
Providing responsive, helpful, and efficient service is what we strive for, and we're thrilled that your issue was resolved in a timely manner.
We'll be sure to share your kind words with Kidus they'll be delighted to know their assistance made such a positive impact.
Thank you for taking the time to leave your feedback and for being part of the ClassPass community!
All the best,
The ClassPass Team
While the Classpass platform offers a wide variety of gym classes, personal trainer experiences, salon and spa options and more. At this time it was not a match for where I am at. When I reached out to their online customer service, at 1st AI managed (not bad at all) it ensured that "my ducks were in line" so their live agent could expeditiously (and I mean that) resolve my issue. Once transferred to Melissa she quickly acknowledged that I'd never set up an account, utilized the platform and refunded the monthly charge to my account after I provided some basic information. It was easy and painless. I appreciate that I wasn't hassled, I also inquired as to what Classpass was as I had no clue. Melissa gave me a nice break down free of any sales jargon which was greatly appreciated. There was no pressure to make me keep whatever membership was associated with said fee. Just a polite reminder of banking processing time and we'll wishes. Why can't all transactions go this smoothly?
If you are interested in physical fitness, aesthetics, nail care, yoga, pilates etc. Give Classpass a once over currently they have a 14 day free trial. I believe Walmart+ members also have a deal too. I'll promote any company with great customer support any day!
Reply from ClassPass2026-08-10
Hi there,
Thank you so much for sharing your experience!
We're delighted to hear that Melissa provided such outstanding support. It's wonderful to know that the process was smooth, easy, and stress-free from start to finish.
We're especially pleased that Melissa took the time to explain everything clearly, answer your questions without any sales pressure, and resolve the issue quickly and professionally. Providing honest, helpful, and customer-focused support is exactly what we strive for.
It's also great to hear that our AI assistant helped streamline the process before connecting you with a live agent. We're glad the overall experience left such a positive impression.
We'll be sure to share your kind words with Melissa she'll be thrilled to know her assistance was appreciated.
Thank you for taking the time to leave such thoughtful feedback and for recommending ClassPass. We truly appreciate it!
All the best,
The ClassPass Team
Fast response and good customer service. Agent is able to solve my problem on ClassPass effectively
Reply from ClassPass2026-08-08
Hi Joan,
Thank you for your feedback! We're delighted to hear that our team responded quickly and was able to resolve your issue effectively. We appreciate you taking the time to share your experience.
All the best,
The ClassPass Team
Kidus is a great customer service agent. I had an issue with construction in one of my classes and they refunded my credits. It was easy and they were pleasant.
Reply from ClassPass2026-08-08
Hi Darsell,
Thank you for sharing your experience! We're delighted to hear that Kidus was able to assist you and make the process smooth and pleasant. We'll be sure to pass along your kind words to the team.
All the best,
The ClassPass Team
Hi Alex,
Thank you for your feedback! We're glad to hear that our team was able to help and provide a positive experience.
All the best,
The ClassPass Team
Maureen was super friendly and helpful! Great at her job.
Reply from ClassPass2026-08-08
Hi Rachael,
Thank you for your kind feedback! We're delighted to hear that Maureen was so friendly and helpful. It's wonderful to know she made your experience a positive one.
All the best,
The ClassPass Team
I would give this zero stars but that is not an option.
ClassPass is very misleading. I had no intention of giving ClassPass any money and all of a sudden I got a $99.00 charge on my card.
I immediately canceled my account and filed a complaint with my credit card company.
Class Pass is no help in giving me a refund. I got no services or anything of value for the $99.00. Their help desk said "talk to your credit card company".
Strongly recommend you stay away from ClassPass.
Reply from ClassPass2026-08-08
Hi John,
Thank you for sharing your feedback. We understand your concerns regarding the charge and appreciate you taking the time to share your experience.
If you're open to it, please reach out to our specialized team at classpass.com/contact and mention that you're following up from a Trustpilot review. They'll be able to review your account details and provide further assistance regarding your concerns.
All the best,
The ClassPass Team
Was able to assist me late at night and was generous
Reply from ClassPass2026-08-08
Hi Paula,
Thank you for your kind feedback! We're delighted to hear that you received prompt support when you needed it and that your experience was a positive one.
All the best,
The ClassPass Team
ClassPass is a great partner to keep my calendar full and introduce my services to new clients. Their support is always appreciated
Reply from ClassPass2026-08-08
Hi there,
Thank you for your kind words! We're delighted to hear that ClassPass has helped you connect with new clients and that our support has been valuable to your experience.
All the best,
The ClassPass Team
had an issue with duplicate account and they fixedit effortlessly
Reply from ClassPass2026-08-08
Hi Mariam,
Thank you for your feedback! We're glad we could resolve your duplicate account issue quickly and smoothly.
All the best,
The ClassPass Team
I spoke to Vivian this morning and all I got was AI bot answers and then she left the chat. The classpass customer service used to be excellent but it is now a complete joke.
Reply from ClassPass2026-08-08
Hi Zohra,
Thank you for sharing your feedback. We understand how frustrating it can be when you're looking for support and feel that your concerns haven't been addressed in the way you expected.
We're sorry to hear that your recent interaction differed from the experience you've come to expect from ClassPass customer support. We appreciate you taking the time to let us know how you feel.
Please reach out to our specialized team at classpass.com/contact and mention that you're following up from a Trustpilot review. They'll be able to review your account and assist further with your concerns.
All the best,
The ClassPass Team
You should have a better costumer service regarding this type of situation!!! I understand the policy but also there always will be situations that can happen and should handle it on the best way for your costumers.
Reply from ClassPass2026-08-09
Hi Samara,
Thank you for sharing your feedback.
We're sorry to hear that your experience did not meet your expectations. We understand that while policies are important, there are situations where members may need additional understanding and support based on their individual circumstances.
Providing thoughtful, fair, and customer focused service is something we continuously strive for, and we appreciate you taking the time to share your perspective. Feedback like yours helps us identify opportunities to improve both our policies and the support experience we provide.
Thank you again for your honest feedback.
All the best,
The ClassPass Team
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