ClassPass is a monthly membership that seamlessly connects members to fitness experiences at over 7,500+ of the best studios in gyms in their area and across the world. With access to group fitness classes in everything from yoga to Pilates to cycling, we motivate our members to lead active and inspired lives.
Is ClassPass legit?
ClassPass (classpass.com) has a 4.1 out of 5 rating on OK.one, based on 227 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 78% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 96% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the support team for being prompt, kind, and exceptionally efficient, ensuring that various account issues and general inquiries are resolved smoothly. Users genuinely enjoy the convenience of accessing diverse wellness activities globally, making it remarkably easy to maintain fitness routines while traveling or balancing busy schedules.
Some people were dissatisfied with unexpected subscription charges, complex terms, and unclear credit policies regarding membership changes or cancellations. Consumers also expressed noticeable frustration regarding difficulties when trying to pause plans and reported unhelpful responses or communication barriers from certain support representatives.
Auto-generated from all reviews of this business. For reference only.
Rebekah was extremely rude and condescending I will canceling my classpass!
Reply from ClassPass2026-08-09
Hi Andie,
We're sorry to hear about your experience. We understand how upsetting it must have been to feel that the interaction was disrespectful and did not meet the level of service you expected.
Providing courteous, professional, and supportive assistance is extremely important to us, and we're disappointed to hear that this was not your experience.
We'd like the opportunity to review what happened and better understand your concerns. Please contact us at ClassPass Support and include "Trustpilot Review" so our team can investigate this matter further.
Thank you for taking the time to share your feedback.
All the best,
The ClassPass Team
Exellent customer service team, Glory was wonderful. Thank you.
Reply from ClassPass2026-08-09
Hi Nicole,
Thank you so much for your kind feedback!
We're delighted to hear that Glory provided such wonderful support. Delivering excellent customer service and helping our members have a smooth experience is always our goal, and we're thrilled that Glory was able to make a positive impact.
We'll be sure to share your kind words with Glory they'll be delighted to know their assistance was appreciated.
Thank you for taking the time to share your experience with us!
All the best,
The ClassPass Team
Hi Daniel,
Thank you for your feedback!
We're thrilled to hear that you had a cool and amazing experience with us. Knowing that we were able to help and make your experience a positive one means a lot to our team.
We truly appreciate you taking the time to share your thoughts and for being part of the ClassPass community!
All the best,
The ClassPass Team
Hi Ka,
Thank you so much for your feedback!
We're delighted to hear that June was so understanding and accommodating while assisting you. Providing compassionate, personalized support is something we care deeply about, and it's wonderful to know that June helped make your experience a positive one.
We'll be sure to share your kind words with June she'll be thrilled to know her assistance was appreciated.
Thank you for taking the time to share your experience with us!
All the best,
The ClassPass Team
Gloria linked my account to my klarna premium right away.
Reply from ClassPass2026-08-09
Hi Ken,
Thank you so much for sharing your feedback!
We're delighted to hear that Gloria was able to link your account to your Klarna Premium benefit so quickly and smoothly. Providing efficient, helpful, and hassle-free support is always our goal, and we're thrilled that your experience reflected that.
We'll be sure to share your kind words with Gloria she'll be delighted to know her assistance made such a positive impact.
Thank you for taking the time to share your experience with us!
All the best,
The ClassPass Team
Very helpful! Kidus was very kind and helped me with my cycle renewal questions
Reply from ClassPass2026-08-09
Hi Trisha,
Thank you so much for your feedback!
We're delighted to hear that Kidus was very helpful and took the time to answer your cycle renewal questions. Providing kind, clear, and informative support is always our goal, and we're glad Kidus was able to make the process easy and stress-free for you.
We'll be sure to share your kind words with Kidus they'll be thrilled to know their assistance was appreciated.
Thank you for taking the time to share your experience with us!
All the best,
The ClassPass Team
Nahom was very helpful and resolved my issue right away by returning the credits to my account.
Reply from ClassPass2026-08-09
Hi Kristin,
Thank you so much for sharing your feedback!
We're delighted to hear that Nahom was very helpful and able to resolve your issue right away by returning the credits to your account. Providing quick, efficient, and customer-focused support is always our goal, and we're thrilled that your experience reflected that.
We'll be sure to share your kind words with Nahom they'll be delighted to know their assistance made such a positive impact.
Thank you for taking the time to share your experience with us!
All the best,
The ClassPass Team
Hi Chels,
Thank you so much for your feedback!
We're delighted to hear that Nahom was very helpful and provided you with great customer service. Delivering prompt, friendly, and effective support is what we strive for, and we're thrilled that Nahom was able to make your experience a positive one.
We'll be sure to share your kind words with Nahom he'll be delighted to know his assistance was appreciated.
Thank you for taking the time to share your experience with us!
All the best,
The ClassPass Team
Classpass provided a great overall experience when I was exploring different kinds of wellness services from facials, massages to yoga classes in different city.
When I had to travel and put the plan on pause, the customer service was easy to reach on chat and very prompt to help with pausing my membership, even refunded the fees for services not being used.
Reply from ClassPass2026-08-08
Hi there,
Thank you for sharing your experience! We're delighted to hear that ClassPass helped you explore a variety of wellness experiences, from yoga classes to facials and massages across different locations. It's also wonderful to know that our support team was easy to reach and able to assist you promptly when your travel plans required a membership pause.
We appreciate your kind words and are grateful to have been part of your wellness journey.
All the best,
The ClassPass Team
Josef really was helpful in a situation that was causing a panic on both sides. But he stepped in reassured us that everything will work out! Very patient, understanding, and supportive!
Reply from ClassPass2026-08-08
Hi Dani,
Thank you for taking the time to share your experience. We're so glad to hear that Josef was able to provide the support and reassurance you needed during a challenging situation. We'll be sure to pass along your kind words and recognition.
All the best,
The ClassPass Team
We are excited to be a part of ClassPass. Although we have a hectic schedule, the integration part was quick and easy for us because of John Mark. He called us and told about all the steps to complete the integration and the setup. Thank you for making this integration part easy for us. I am not a person who writes reviews but great customer service and easy integration definitely deserve to be acknowledged.
Reply from ClassPass2026-08-08
Hi Serkan,
Thank you for taking the time to share your experience. We're thrilled to hear that the integration process was smooth and easy for your team, especially during such a busy time. We'll be sure to share your kind words with JohnMark, who will be delighted to know his guidance and support made a positive difference.
We truly appreciate your recognition and are excited to have you as part of the ClassPass community.
All the best,
The ClassPass Team
I like this company. There are a lot of different activities available for much cheaper price than directly in a studio.
Today I had one request regarding my membership and they could tell me no, but instead they chose to assist me and really made my evening. Agent Loarrine was amazing profesional and helpful.
Reply from ClassPass2026-08-09
Hi Olga,
Thank you so much for sharing your experience!
We're delighted to hear that you enjoy the variety of activities available through ClassPass and the flexibility to access them at a more affordable price. Helping our members discover and enjoy new experiences is exactly what we strive for.
We're especially pleased to hear that Loarrine was able to assist you with your membership request. Providing professional, helpful, and thoughtful support is very important to us, and it's wonderful to know that Loarrine's assistance made such a positive impact on your day.
We'll be sure to share your kind words with Loarrine they'll be thrilled to know their support was appreciated.
Thank you for your recommendation and for being part of the ClassPass community!
All the best,
The ClassPass Team
The customer service with ClassPass has always been phenomenal, they are understanding, kind and timely. Shoutout to Paul for helping me. I really enjoy using the app and feel confident I can reach out to their team for any questions or concerns.
Reply from ClassPass2026-08-07
Hi Yulissa,
We're glad to hear that Paul provided you with excellent service and that you've had such positive experiences with our Customer Experience team.
We really appreciate you taking the time to share this.
All the best,
The ClassPass Team
Joshua is definitely a helpful customer service! assist me and help me solve my problems within 5mins! 10/10 experience :)
Reply from ClassPass2026-08-07
Hi Jazmine,
We're thrilled to hear that Joshua was able to assist you quickly and resolve your issues within just a few minutes!
Thank you for the fantastic 10/10 rating. It truly makes our day!
All the best,
The ClassPass Team
I had an outstanding experience with ClassPass customer support.
I originally signed up for a free trial with every intention of beginning my fitness journey, but shortly afterward I had to start physical therapy for a knee injury. Between recovery, work, and family responsibilities, I never had the opportunity to use my membership, and before I realized it, several months had passed.
I reached out to explain my situation, not knowing what to expect. To my surprise, the support team was incredibly understanding, compassionate, and willing to help.
I truly appreciate the kindness and professionalism they showed throughout the process. It's refreshing to see a company that genuinely listens to its customers and is willing to work with them.
Thank you, ClassPass, for giving me a second chance. I'm excited to finally begin my fitness journey and make the most of my membership!
Reply from ClassPass2026-08-07
Hi Gabe,
Thank you so much for sharing your experience! We’re glad Kidus and our support team were able to listen, understand your situation, and help you move forward with your membership.
We’re excited for you to begin your fitness journey with ClassPass!
All the best,
The ClassPass Team
Do not fall into the free trial ! I am still fighting with my credit card company trying to get my money back for a membership that was continued when I had cancelled. Customer service as an AI chat bot and you'll never be able to respond to any email since it's defaulted to a "no reply" box.
Reply from ClassPass2026-08-07
Hi Eveline,
It is concerning to hear that you are still dealing with charges after believing your membership had been canceled.
Our official support channel is www.classpass.com/contact, as some email addresses are not monitored for replies. Please reach out there and include "Trustpilot Review" in the subject line so our team can locate your account and review the cancellation and billing history.
All the best,
The ClassPass Team
The agent was able to quickly underwent my issue and resolve it in a timely manner. I appreciated the resolution and flexibility of ClassPass.
Reply from ClassPass2026-08-07
Hi Galen,
We're thrilled to hear that our agent was able to quickly understand your issue and resolve it promptly. Your appreciation for the resolution and flexibility means a lot to us.
All the best,
The ClassPass Team
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