ClassPass is a monthly membership that seamlessly connects members to fitness experiences at over 7,500+ of the best studios in gyms in their area and across the world. With access to group fitness classes in everything from yoga to Pilates to cycling, we motivate our members to lead active and inspired lives.
Is ClassPass legit?
ClassPass (classpass.com) has a 4.1 out of 5 rating on OK.one, based on 227 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 78% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 96% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the support team for being prompt, kind, and exceptionally efficient, ensuring that various account issues and general inquiries are resolved smoothly. Users genuinely enjoy the convenience of accessing diverse wellness activities globally, making it remarkably easy to maintain fitness routines while traveling or balancing busy schedules.
Some people were dissatisfied with unexpected subscription charges, complex terms, and unclear credit policies regarding membership changes or cancellations. Consumers also expressed noticeable frustration regarding difficulties when trying to pause plans and reported unhelpful responses or communication barriers from certain support representatives.
Auto-generated from all reviews of this business. For reference only.
Joseph was amazing, super fast, provided exceptional customer service. Really appreciated his readiness to help and understanding about the situation I had to inquire about :)
Reply from ClassPass2026-08-06
Hi Rabia,
Thank you so much for sharing your experience!
We're thrilled to hear that ClassPass has been such a positive addition to your business and that you've had an excellent experience with the platform. It's wonderful to know that you've been able to fill appointments and connect with amazing clients through ClassPass.
We're also delighted that you found the platform easy to use and our service professional and supportive. Helping our partners grow their businesses and reach new customers is one of our greatest priorities, so feedback like yours truly means a lot to us.
Thank you for your recommendation and for being a valued member of the ClassPass community. We look forward to continuing to support your success!
All the best,
The ClassPass Team
The two agents that helped me were very quick and open to listening to my concerns. They understood my problem and helped me fix it with no issue and with the utmost professionalism.
Reply from ClassPass2026-08-06
Hi Katelyn,
Thank you for taking the time to share your experience!
We're delighted to hear that the two agents who assisted you were quick to respond, took the time to listen to your concerns, and helped resolve your issue smoothly. Providing attentive, professional, and effective support is always our goal, and it's wonderful to know that your experience reflected that.
We're especially pleased that you felt heard and supported throughout the process. We'll be sure to share your kind words with the team.
Thank you again for your feedback and for being part of the ClassPass community!
All the best,
The ClassPass Team
Having a good experience working with class pass service so far. Hope same for future
Reply from ClassPass2026-08-06
Hi Isha dhingra,
Thank you for sharing your experience!
We're delighted to hear that you've had a positive experience with ClassPass so far. It's wonderful to know that our service has met your expectations and that you've been enjoying what the platform has to offer.
We appreciate your trust in us and look forward to continuing to provide you with a great experience in the future.
Thank you for being part of the ClassPass community!
All the best,
The ClassPass Team
Hi June,
Thank you for your feedback!
We're delighted to hear that you received a quick response and found our team patient and helpful throughout your experience. Providing timely, attentive, and supportive service is always our goal, and we're glad we could assist you.
We truly appreciate you taking the time to share your experience with us and for being part of the ClassPass community!
All the best,
The ClassPass Team
ClassPass has been genuine, transparent, and fair throughout my experience. Their customer service is responsive, their policies are clear, and they’ve always dealt with issues professionally. A trustworthy platform that I highly recommend.
Reply from ClassPass2026-08-06
Hi Ccc,
Thank you so much for sharing your experience!
We're delighted to hear that ClassPass has been genuine, transparent, and fair throughout your journey with us. Providing clear policies, responsive customer support, and professional service is incredibly important to us, so it's wonderful to know that we've met your expectations.
We're especially grateful for your kind words about our customer service team and your trust in our platform. Feedback like yours motivates us to continue delivering the best possible experience for our members.
Thank you for your recommendation and for being a valued part of the ClassPass community!
All the best,
The ClassPass Team
Stole my money, kept redirecting me to a chat bot, gave no pathway to make a formal complaint, really really terrible service.
Took $80 and then locked me out saying that I hadn't paid. Didn't give me anywhere to provide proof of payment or any way to rectify the issue. Just kept telling me to put another card in which I did and then it still didn't resolve and they said to contact my bank which I did and then it still wouldn't resolve and so I tried to make a complaint but no one would give me an email. They kept replying to speak to the chat bot which kept telling me to go to a human
Reply from ClassPass2026-08-06
Hi AJ,
We're sorry to hear about your experience. We understand how frustrating it must have been to see a charge on your account, lose access to your membership, and then feel caught in a cycle between different support channels without receiving a clear resolution.
We can appreciate how upsetting it would be to provide updated payment information, contact your bank, and still be unable to access your account or find a straightforward way to submit a formal complaint. That's certainly not the experience we want for our members.
We'd like the opportunity to investigate this matter further and review the charges and account status in detail. Please contact us at ClassPass Support and reference "Trustpilot Review" so our team can take a closer look at your case and assist you directly.
Thank you for taking the time to share your feedback.
All the best,
The ClassPass Team
good. more flexible than urban sport and much better customer service
Reply from ClassPass2026-08-07
Hi Vanessa,
Thank you so much for your review! We’re glad you’re finding ClassPass flexible and that our customer service has been helpful.
All the best,
The ClassPass Team
I loved the concept and wanted to join but their membership options are monthly and not able to pause adequately to accommodate anyone travelling internationally frequently. It would be better if you could buy credits in bulk and use them over 3 to 6 months as opposed to being forced into a monthly plan. Also, customer service is quite painful!!
Reply from ClassPass2026-08-07
Hi Jody,
Thank you for sharing your feedback. We’re glad to hear you loved the concept of ClassPass, and we appreciate your thoughts on how membership options could better support frequent international travel.
We understand that a monthly plan may not work for everyone, especially with regular travel, and we’ll share your feedback about more flexible credit options with the appropriate team.
All the best,
The ClassPass Team
Peter has been really helpful in helping me waive off the late cancellation fee. It was an accidental click and I straightaway contacted the support team. The bot connected me to Peter and he was really understanding of the whole situation. Thank you for being so understanding and grateful that the wait wasn’t long.
Reply from ClassPass2026-08-07
Hi May,
Thank you so much for sharing your experience! We’re glad Peter was understanding and able to help review the late cancellation fee quickly.
We’ll be sure to share your kind feedback with him.
All the best,
The ClassPass Team
Jacinta is very helpful and accommodating to my request. It was also processed the same day and got my refund right away. Thank you.
Reply from ClassPass2026-08-07
Hi there,
We're glad Jacinta was able to assist you with your request and process the refund on the same day. We really appreciate you taking the time to share this positive feedback.
All the best,
The ClassPass Team
Cancelling your memberships automatically expires all credits you already paid for
Unfortunately, after a year of being a loyal customer of Class Pass, I have to post this. I wanted to cancel my subscription simply due to the fact I will be moving countries in 2 months and I know in advance, I will only use as many credits as I already have. However, class pass makes it so that if you cancel your membership, you lose all access to your credits - they simply expire even if you paid for them the week prior. When speaking to customer service (after having to ask for a human), the agent quote on quote told me “there is no alternative, you just have to make a choice”. I understand that this is all they know, but typically the messages display a bit more empathy and start with “I understand your concern, let me see what I can do”. Very disappointed.
Reply from ClassPass2026-08-07
Hi Maria,
We are sorry to hear about the frustration with losing access to credits after canceling, especially after being a loyal ClassPass customer for a year and planning around an upcoming move.
Just to clarify, canceling a membership can affect access to remaining credits, but we understand how disappointing this can feel when you recently paid for them. We would like to take a closer look at your account and the support experience you described.
Please contact us at www.classpass.com/contact and include "Trustpilot Review" in the subject line so our team can review your case directly.
All the best,
The ClassPass Team
There was some confusion and Jedidiah helped get it solved quickly. Great Help!
Reply from ClassPass2026-08-07
Hi Ricardo,
Thank you for your review! We’re glad Jedidiah was able to clear up the confusion and resolve things quickly.
All the best,
The ClassPass Team
Kimberly made signing up with ClassPass such a breeze! She was very responsive and available to answer any questions we had. No roadblocks to getting going which was great.
Reply from ClassPass2026-08-07
Hi there,
We're delighted to hear that Kimberly made your sign-up experience with ClassPass such a breeze. It's wonderful to know she was responsive, helpful, and made the process smooth for you with no roadblocks along the way.
All the best,
The ClassPass Team
I haven't used ClassPass services yet, but I had a great experience with their customer support team. They were responsive, helpful, and quickly assisted me with my issue. They also processed my refund without any hassle. Excellent customer service so far.
Reply from ClassPass2026-08-07
Hi Roohi,
Thank you for your kind review! We’re glad our support team was responsive, helpful, and able to assist with your refund quickly.
We hope you have a great experience when you start using ClassPass.
All the best,
The ClassPass Team
The AI quickly connected me with customer service rep Octavious, who was professional and resolved my issue.
Reply from ClassPass2026-08-05
Hi Quentin,
We're glad to hear you were quickly connected with Octavious and that your issue was resolved. Thank you for taking the time to share your positive experience.
All the best,
The ClassPass Team
Hi Ailyn,
We're thrilled to hear you received prompt and helpful support. Thank you for taking the time to share your feedback!
All the best,
The ClassPass Team
Customer service was so helpful and kind and gave me a full refund when I didn’t realize I had been charged for several months. Thank you!!!
Reply from ClassPass2026-08-05
Hi Carō,
We're so pleased to hear that our customer service team was able to help and provide a positive experience. Thank you for taking the time to share your feedback, and we're glad we could assist with your membership concerns.
All the best,
The ClassPass Team
My experience with Renelas was great and smooth to activate my account again because i have a membership with Klarna.
Reply from ClassPass2026-08-05
Hi Kimmie,
Thank you so much for sharing your experience!
We're delighted to hear that Renelas made the process of reactivating your account smooth and straightforward. We understand that managing memberships linked to partner programs can sometimes require additional assistance, and we're glad Renelas was able to guide you through it with ease.
Providing efficient, friendly, and personalized support is always our goal, and it's wonderful to know that your experience was such a positive one.
We'll be sure to share your kind words with Renelas they'll be delighted to hear that their assistance was appreciated.
Thank you for taking the time to leave your feedback and for being part of the ClassPass community!
All the best,
The ClassPass Team
Hi Lucas,
Thank you so much for your feedback! We're delighted to hear that you had a great experience with our Customer Support team, and especially with Jeevan.
Providing helpful, responsive, and friendly support is what we strive for every day, and it's wonderful to know that our team was able to make a positive impact on your experience.
We'll be sure to share your kind words with Jeevan he'll be thrilled to know his assistance was appreciated.
Thank you for taking the time to share your experience with us!
All the best,
The ClassPass Team
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