ClassPass

Hi Jude, We're glad Jeevan was able to provide the help you needed. Thanks for sharing your feedback! All the best, The ClassPass Team

Hi Ellen, Thank you so much for taking the time to share your experience! We're delighted to hear that our support team was able to assist with your subscription renewal issue quickly and professionally. Providing understanding, friendly, and efficient support is what we strive for, and it's wonderful to know that the process felt smooth and easy from start to finish. We're especially pleased that your request was resolved to your satisfaction and that you felt supported throughout the experience. Thank you again for your kind words and for being part of the ClassPass community. We truly appreciate your feedback! All the best, The ClassPass Team

Hi Ethan, We're sorry to hear that your experience was disappointing. We understand how frustrating it can be when a service doesn't meet your expectations, and we appreciate you taking the time to share your feedback. For further assistance, please reach out to our specialized team at classpass.com/contact and mention that you're following up from a Trustpilot review. They'll be happy to help address your concerns. All the best, The ClassPass Team

Hi Lauren, We're delighted to hear you received prompt and excellent support. Thank you for taking the time to share your feedback! All the best, The ClassPass Team

Hi Pinto, We're sorry to hear that your experience did not meet your expectations. We understand how important timely communication and a supportive interaction are when seeking assistance, and we appreciate you taking the time to share your feedback. Your comments have been shared with the appropriate team, and we value the opportunity to learn from customer experiences. For further assistance, please reach out to our specialized team at classpass.com/contact and mention that you're following up from a Trustpilot review. They’ll be able to investigate this incident and help resolve the issue directly. All the best, The ClassPass Team

Hi Mariana, Thank you for sharing your experience! We're delighted to hear that you find ClassPass practical and enjoy the flexibility of exploring different studios and activities. One of the things we love most about ClassPass is giving members the freedom to try a variety of fitness and wellness experiences, so it's wonderful to know that's been valuable for you. We're also pleased to hear that you've found our customer service team efficient and helpful. Providing responsive and reliable support is always our goal, and we're glad we've been able to assist you when needed. Thank you for taking the time to share your feedback and for being part of the ClassPass community! All the best, The ClassPass Team

Hi Imane, Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating this situation has been for you. We understand your concerns regarding your credits, membership experience, and the support you received. It's especially disappointing when you feel your issue hasn't been properly addressed and that your concerns weren't handled in the way you expected. We're also sorry to hear that your interaction with our support team left you feeling frustrated. Providing helpful, respectful, and professional support is important to us, and we regret that your experience did not reflect that. We'd like the opportunity to review your account, credit history, and previous interactions more thoroughly. Please contact us at ClassPass Support and include "Trustpilot Review" in your message so our team can take a closer look at your concerns. Thank you again for sharing your feedback. All the best, The ClassPass Team

Hi Olga, Thank you for sharing your experience! We're delighted to hear that you've had a nice experience with ClassPass and found the booking process easy and convenient. Making it simple for our members to discover and book experiences is one of our top priorities, so it's wonderful to know that's been your experience. Thank you for taking the time to leave your feedback and for being part of the ClassPass community! All the best, The ClassPass Team

Hi Orna, We're sorry to hear about your experience. We understand how concerning it must have been to clearly communicate that you did not want your membership restarted and then feel that your wishes were not respected. We'd like the opportunity to review what happened and better understand the circumstances surrounding your account changes. Please contact us at ClassPass Support and include "Trustpilot Review" so our team can investigate this matter further. Thank you for taking the time to share your feedback. All the best, The ClassPass Team

Hi Joyce, Thank you so much for sharing your feedback! We're thrilled to hear that Eddah provided such an amazing experience. It's wonderful to know that they were direct, responsive, and able to assist you with quick and helpful replies. Providing efficient and customer-focused support is what we strive for, and we're delighted that Eddah made such a positive impression. We'll be sure to share your kind words with Eddah they'll be thrilled to hear their assistance was appreciated. Thank you for taking the time to share your experience with us! All the best, The ClassPass Team

Hi Kenny, Thank you so much for sharing your experience! We're delighted to hear that your first experience using the platform was a positive one and that JohnMark was able to provide helpful support along the way. It's wonderful to know that you're exploring ClassPass as a way to support your business growth. We're excited to be part of that journey and hope the platform helps connect you with even more customers and opportunities. We'll be sure to share your kind words with JohnMark he'll be thrilled to know he made such a positive impact on your experience. Thank you for being part of the ClassPass community, and we wish you continued success! All the best, The ClassPass Team

Hi Jennifer, Thank you so much for sharing your experience! We're thrilled to hear that ClassPass has helped your business tremendously. Supporting our partners and helping them connect with new customers is incredibly important to us, so it's wonderful to know you've seen such a positive impact. We're also delighted that you find the platform easy to navigate and that you've had a positive experience with our service team. Thank you for being a valued ClassPass partner and for taking the time to share your feedback. We truly appreciate it! All the best, The ClassPass Team

Hi Lauren, Thank you so much for sharing your experience! We're thrilled to hear that you absolutely loved your experience and that both John Mark and Michaela went above and beyond to assist you. Providing exceptional, personalized support is what we strive for, and it's wonderful to know they made such a positive impact. We'll be sure to share your kind words with John Mark and Michaela they'll be delighted to know their efforts were appreciated. Thank you for taking the time to leave your feedback and for being part of the ClassPass community! All the best, The ClassPass Team

Hi Olivia, Thank you for your feedback! We're delighted to hear that you found our team very helpful. Providing friendly, responsive, and effective support is always our goal, and it's wonderful to know that we were able to assist you and make your experience a positive one. We truly appreciate you taking the time to share your experience with us and for being part of the ClassPass community! All the best, The ClassPass Team

Hi Cody, Thank you so much for sharing your experience! We're absolutely delighted to hear that Charlotte was able to help resolve the charge concern quickly and efficiently. We understand how worrying it can be to see an unfamiliar charge on your card, and we're glad she was able to provide clarity and support throughout the process. It's especially wonderful to hear that the service you received left such a positive impression that you're considering joining ClassPass yourself! Providing friendly, responsive, and caring support is exactly what we strive for, and your feedback truly means a lot. We'll be sure to share your kind words with Charlotte she'll be thrilled to know she made such a positive impact. Thank you again for taking the time to leave this amazing review, and we hope to welcome you to the ClassPass community soon! All the best, The ClassPass Team

Hi there, Thank you so much for sharing your experience! We're delighted to hear that Sef was attentive, patient, and helpful while assisting with your login issue. Providing clear guidance and ongoing support is something we strive for, and it's wonderful to know that the follow-up communication helped you feel supported throughout the process. It's especially meaningful to hear that ClassPass has become a valued part of your studio community. Knowing that we can contribute to the warmth and heart of your studio space is truly rewarding, and we're grateful for your partnership. We'll be sure to share your kind words with Sef he'll be thrilled to know he made such a positive impact. Thank you for your support and for being part of the ClassPass community! All the best, The ClassPass Team

Hi Shakira, Thank you so much for sharing your experience! We're delighted to hear that Christine and the team were able to provide such amazing support. It's wonderful to know that they were patient, professional, and took the time to reassure you when you were feeling nervous. Creating a supportive and positive experience for our members is incredibly important to us, and we're thrilled that Christine and the team made you feel comfortable and well cared for. We'll be sure to share your kind words with them they'll be delighted to know their support had such a positive impact. Thank you for taking the time to leave your feedback and for being part of the ClassPass community! All the best, The ClassPass Team

Hi Tracy, Thank you so much for your feedback! We're delighted to hear that you had a great experience with our customer service team. Providing helpful, responsive, and supportive assistance is always our goal, and we're thrilled that we could make your experience a positive one. We truly appreciate you taking the time to share your kind words with us and for being part of the ClassPass community! All the best, The ClassPass Team

Hi Jessica, Thank you so much for sharing your experience! We're delighted to hear that Reagan made you feel heard and was able to help resolve your question regarding your credits. We know how important it is to feel understood and supported, and we're thrilled that Reagan provided the assistance and reassurance you needed. We'll be sure to share your kind words with Reagan they'll be delighted to know they made such a positive impact on your experience. Thank you for taking the time to leave your feedback. We're so happy to hear that you had such a great customer service experience! All the best, The ClassPass Team

Hi Patty, We're so happy we could assist. Thank you for your kind words and for sharing your experience with us. All the best, The ClassPass Team