Coleman Furniture

It was amazing thanks for my dream bed

Great support from Allan L

I’m Had a great experience working with Allan Letemas to get an issue with our order addressed. Once we got the information sent out Allan was back to us in just a few days we several options to resolve our issue. Thanks for your help Allan. Would highly recommend Coleman Furniture and Allan. Thanks again.

CONSUMER WARNING

I do not need to provide Coleman Furniture any of my personal information as I am no longer going to deal with them. I am taking my claims to the DOJ now. CONSUMER WARNING — PLEASE RESEARCH COLEMAN FURNITURE BEFORE YOU BUY 🚨 I am sharing my experience because I wish I had done more research before purchasing from Coleman Furniture. I ordered furniture from Coleman Furniture that was advertised online as a light brown/light wood finish. When I saw the actual furniture, the color was dramatically darker and much more orange than what was represented on their website. I immediately refused the delivery because the furniture was not what I believed I had purchased. I have photographs and documentation showing the difference between what was advertised and what was actually sent. The furniture was returned, yet I am now having to fight for a full refund for furniture that I do not even have. Coleman Furniture has refused to simply resolve this situation, and I have had to dispute the charge with my credit card company and file a complaint with the Better Business Bureau. And before you purchase from Coleman Furniture, I strongly encourage you to look at their BBB complaint history. As of August 3, 2026, the BBB lists 217 complaints against Coleman Furniture within the past three years. BBB also states that because of the high volume of complaints, it publishes only 1 out of every 5 complaints handled through its conciliation process. I am not asking anyone to simply take my word for it. Do your own research. Read the complaints. Read the reviews. Look at the experiences other customers have reported. I am posting this because consumers deserve to know what they may be dealing with BEFORE they spend hundreds or thousands of dollars. I will continue pursuing my refund and will continue documenting my experience. If you are considering buying from Coleman Furniture, PLEASE RESEARCH THEM FIRST. Please go to the BBB Website to read all the complaints against Coleman Furniture ALSO IMPORTANT: Everyone who has purchased from Coleman furniture believes they are engaging in fraudulent or deceptive business practices, There are several places you need to report your experiences, dealing with Coleman furniture. Please report them to: 1. (THE STATE YOU LIVE IN) Attorney General — Bureau of Consumer Protection This is probably the most important one for you. They can review complaints involving deceptive or unfair business practices and determine whether further investigation is warranted. 2. Federal Trade Commission (FTC) The FTC investigates patterns of deceptive or fraudulent business practices, particularly when a company may be doing this to consumers across multiple states. 3. Better Business Bureau (BBB) File a complaint, which is useful for documenting the dispute and creating a public record of the company’s complaint history. However, the BBB does not have government enforcement authority. 4. NY State Attorney General Coleman Furniture is based in NY state, so you can also report it to the Attorney General in the state where the company is located. 5. Consumer Financial Protection Bureau (CFPB) This may be relevant if your dispute involves the way a credit-card transaction or financing arrangement was handled.

I purchased a sofa from Coleman…

I purchased a sofa from Coleman Furniture for approximately $5,500. At the time of purchase, I was told the delivery would take 1–3 weeks. Unfortunately, that promise was not met. The sofa was finally delivered almost three months later. During the waiting period, I had to repeatedly contact Coleman Furniture myself for updates. The company changed the expected delivery dates several times, and I was only contacted a couple of times to tell me that the promised dates would not happen. The lack of communication and uncertainty was extremely frustrating. I had recently moved into a new home and had several special guests visiting during those three months. Because my sofa never arrived on time, I had to buy camping chairs for my guests to sit on, which was very disappointing and embarrassing considering the amount I spent on this purchase. When the delays continued and I was preparing to leave for a month-long vacation, I requested to cancel the order. Instead, I was told that canceling would result in a 15% cancellation fee. After waiting nearly three months, I felt I had very limited options and was forced to continue with the order. I also had a disappointing customer service experience. I communicated with several representatives during this process. One representative who handled my case during the middle of the delivery period was not helpful from my perspective. I felt the communication was dismissive and focused more on saying "no" rather than understanding my situation or trying to find a reasonable solution. After finally receiving the sofa, I contacted Coleman Furniture to request compensation for the significant delay and inconvenience. I asked for a 10% adjustment, but the company offered only $50, which I felt was not a fair reflection of the experience. I understand that delays can happen, but customers should receive accurate expectations, timely communication, and reasonable support when problems occur. Unfortunately, my experience with Coleman Furniture was very frustrating from the delivery process to the customer service response. I hope Coleman Furniture improves its delivery estimates, communication, cancellation policies, and customer service approach. Based on my experience, I would think carefully before purchasing from them again.

What customer service should be...

The item arrived damaged. Fedex must have dropped it and broke a leg. Contacted Coleman and they shipped another. It arrived with eh same damage as the first. Coleman refunded the purchase price. The representative i worked with was professional and helpful. I was very satisfied with the product quality. I wil buy from Coleman again with confidence

Coleman's representative "Made It Right."

I purchased from Coleman expecting the delivery to go without a hitch; however, my purchase arrived, leaving me to unpack, having to move it to my upstairs bedroom, and being slightly damaged during the shipping to my house. After reporting the circumstance to Coleman, their representative took the initiative to contact the manufacturer to seek some restitution for my Delima. He, through his communicative skill, was able to secure a credit for me to offset my dissatisfaction with the delivery problems.

Arna Cagbabanua assistance was great

Arna Cagbabanua was always very quick to reply and always understanding of our issue. She made us feel like our issue was her top priority the whole time.

The customer service representative was…Very helpful

The customer service representative was very helpful in solving my issue & I'm get the boards that was missing. Thanks again, Stacey

Coleman Furniture is a nightmare

Coleman Furniture terrible company and I will never purchase anything from them again. My desk arrived damaged and incomplete, making it impossible to assemble or use. To make matters worse, the delivery team took the damaged piece with them, leaving me with a pile of unusable parts instead of a functional desk. I paid for a complete product and was left with nothing I could actually use. Customer service has been extremely disappointing. Despite multiple attempts to resolve the issue, I've received little more than delays and excuses. Instead of quickly replacing the missing and damaged parts or making the situation right, they have continued to drag the process out while I'm left without the desk I paid for. I'm writing this at 9:35pm while I wait for the replacement piece their delivery team is dropping off on my doorstep. I have this terrified feeling that I will be missing hardware when I attempt to assemble it myself tomorrow. White glove delivery and assembly, what a joke.

The customer service is top notch

The customer service is top notch. I had a small issue and it was taken care of without any hesitation. Much appreciated!

I had real concerns about the gap…

I had real concerns about the gap between the Bristol bar height seat and the seat back. But Drei took the appropriate steps and consulted the manufacturer. Drei also kept me informed every step of the way. I appreciated Drei professionalism and understanding of my situation. Though it was somewhat frustrating going through this process, Drei was honest and took my concerns seriously. Thanks very much Drei.

This company was great to work with

This company was great to work with, Seph and Drei were particularly helpful and quick to respond to all my questions and needs. There was an issue with the shipper that they handled for me much more quickly than if I had handled it myself. The lift-top coffee table is sturdy and well-made, it will last for years.

We will continue to use Coleman!

My family will always use Coleman from here on out! Even had a warranty claim and they are on top of it! Very easy to work with and very simple process

Honest and quick responses.

I had a problem with the shipping…

I had a problem with the shipping company used for the beautiful chest of drawers I ordered in July 2026. I spoke with Allan Letemas and he was professional, courteous, and went straight to work on the issue. My funiture arrived the very next morning at 10:00 am. This was a great experience and I would recommend Coleman Funiture to all of my friends. Keep up the great work.

Customer service agent Drei Sabac is exception.

Customer service agent Drei Sabac has been most helpful working out my problem. He has kept me updated throughout the period and quick to respond to my inquiries. While it has taken awhile to resolve this issue, I have been confident of the service. He is always polite and understanding of my concerns.

If I could give them a zero I would

If I could give them a zero I would. Took double the time they said it would. I paid a fortune for 2 dressers, 2 nightstands, a mirror, and a king size bed. Every single piece was damaged with scratches, dings, chips of wood missing. We would not accept it so they are charging me almost $800 to return their damaged crappy furniture. The rep on the phone was beyond rude and absolutely nasty on the phone when we were not being rude at all. She was also being rude to the delivery people. Completely unprofessional. Nobody should have to pay for damaged items to be returned. Absolutely unacceptable. I do not recommend this company. They are predatory. That's how they rip you off. This was supposed to be a housewarming gift and I am so embarrassed and disappointed. Kris

My Coleman Experience

I don't like buying furniture online without seeing it in person. However, Coleman featured a fireplace TV stand that I thought would be attractive in my living room. When I saw that I could order a wood swatch to see if it blended with the furniture I already have, I did so. The match was excellent, so I ordered it. When it arrived, it was placed in the living room and assembled by two very capable young men. Very good service!

Delivery service

Jomer was wonderful

Jomer was wonderful. I had many issues with my order and it took several months to fix but he took extra time and care with me to insure everything was solved