Coleman Furniture

Company was responsive throughout the…

Company was responsive throughout the process and furniture arrived earlier than expected. Good company to work with

Great experience!

An overall excellent experience!

From start to finish, my experience has been wonderful. Pricing was fair, delivery was swift, and communication above and beyond. When a part broke two months later, Allan was super supportive and got us a replacement part with no hassle. I am actually headed to the website now to purchase furniture I would've gone elsewhere for bc my experience was so stellar. Thank you!

Still waiting on my order!

I feel like the turn around time should be quicker.

It was an excellent experience all around

It was an excellent experience all around. The furniture was great quality, communication was very good and delivery excellent. I will definitely order from this company again.

Great experience

Great experience. This shipping company lost my pack and the Coleman associate did a wonderful and swift job helping me resolve the issue.

Nice looking, easy to assembly, packing environmental y unfriendly

The bookshelves arrived quickly, were relatively easy to assemble and look great! 1 star lost as the package contained tons of styrofoam that made a mess and is terrible for the environment. You should look into recyclable packing material or air packing (with ballooned plastic, much less volume of waste). Also the shelves have an unpleasant and likely unhealthy odor to them that is taking a while to dissipate .

Excellent communication and courteous…

Excellent communication and courteous service. The representative, Allan, answered all my questions clearly and made the entire ordering process stress-free. Fantastic customer care!

Great customer service

Unfortunately one of the pieces of our set was received damaged. The company was able to rectify this problem in a good time frame and were always available via phone or email. Drei was exceptional and prompt when assisting us in getting a replacement piece.

Wonderful delivery service

Beautiful solid wood furniture delivered in perfect shape and for a great price

The chest/cabinet we ordered arrived on time, in perfect shape and at a great price for such a nice fully assembled solid wood piece of furniture.

Not great

My account manager (Sai), at Coleman’s has been excellent and responsive. At this point, I feel I know Sai personally because I’ve had so many interactions with them. There seems to be a huge problem between your factory and the delivery company, as the delivery has been rescheduled 4 times. The most recent delivery was rescheduled the night before, with no explanation. I ordered this furniture almost half a year ago. I was offered $100. Quite insulting.

the customer service person went above…

the customer service person went above and beyond, at first the bed that was ordered was on some form of backorderi was definatly not happy,ready to cancel,she sent me links and walked me thru the entire process including shipping,checking with me every day or 2, when it was ready for the shipper to arrive she reached out and made sure it went well, great job

Order placing was smooth

Order placing was smooth. Allan was helpful and attentive

Stand up place

Uodate... they honored the cost for the tech work and reimbersed us very quickly. Back up to 5 stars. These guys were still $2000 less than if we bought it at Ashley. We bought a huge modular couch but shortly after purchase we noticed that the seat back (where your back touches) of the recliner chair started to look caved in almost. We conatctedcolman and traded emails. Thye say the manufacture will offer up $100 for a technician to fix the stuffing problem. They send me the stuffing and I find a tech to install it. Do you have any idea what it cost to get an upholsterer to even come to your house in Southern California? About $80. I send them the bill for $168 and they tell me it has to pre approved. I'm like, ok, get it approved. Nope, here's $100. Couches are amazing, delivery we amazing. This crap with fixing a defect in the product is BS for sure. Case ID CS-236149

Great experience

Very easy to purchase and communicated well about the delivery process and setting up a delivery date that worked for us.

I had a cocktail table and an end table…

I had a cocktail table and an end table come that will badly damaged in shipping, and within a few correspondences we were able to get the issue resolved and they are shipping out brand new tables. I thank them for standing by their customers. And I must say the furniture is very very nice.

Efficient customer service in notifying…

Efficient customer service in notifying me on the status of my refund.

I ordered 6 chairs and 2 arm chairs

I ordered 6 chairs and 2 arm chairs. Delivery was quick and on time. Every piece was wrapped carefully and cushioned by stryrofoam and cardboard. There were no nicks or scratches or any damage at all. Instructions for assembly were clear and there were no missing screws or bolts. The predrilled holes perfectly lined up with the legs and cushions. The only thing a bit challenging were the arms for the chair. But it all worked out. I love the fabric and the all wood construction of the chairs. Thank you for a great experience with online ordering of furniture.

Allen was very responsive and helpful…

Allen was very responsive and helpful in getting my return processed. Unfortunately, we had to pay almost $200 to ship the item back (which is why not 5 stars). Item did not match image/collection online - was more of a honey color than grayish color as expected.