Coleman Furniture has been offering brand name furniture online since 1999. Since our humble beginning, Coleman Furniture has grown to serve thousands of customers by offering quality furniture at fair prices. It is our goal to continue that growth by providing our customers with the quality service they deserve and by offering a wide selection of quality furniture at the lowest available prices. Better yet, while most furniture companies offer curbside shipping, we offer free in-home delivery and full setup on most orders! Coleman Furniture contracts professional freight and delivery companies to deliver our furniture. We also inspect all furniture prior to shipping, thereby minimizing damages and always meeting our customer’s expectations. Our customer service representatives are a quick phone call, email or chat away - always available to address any concerns. It is our goal to continue giving our customers quality furniture at the lowest prices possible. We strive for customer satisfaction so please feel free to contact our team if we can assist. Thank you for considering Coleman Furniture for your home needs!
Written by the business, not verified by us.Coleman Furniture (colemanfurniture.com) has a 4.3 out of 5 rating on OK.one, based on 171 user reviews collected here. It is listed under Home & Garden and its reputation is good. 84% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 46% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-02.
Reviewers had a great experience with this company. Customers frequently praise the beautiful design and high quality of the furniture, noting that pieces are solid and durable. Buyers also note the efficient white glove delivery, explaining that the teams handle assembly smoothly and arrive on schedule. Additionally, people appreciate the supportive customer service staff who promptly resolve questions and process replacements without hassle. Some reviewers were not happy with unexpected shipping delays that left them waiting months for their orders. Others also mentioned receiving damaged items or encountering communication hurdles when trying to reach support representatives.
Auto-generated from all reviews of this business. For reference only.I had a return to sort out for one of my clients, and Allen made what could've been a headache completely painless. He stayed on top of every step, waived the restocking fee to help me out, and got the refund processed quickly once the item arrived. Great communication and genuinely kind throughout. I'd happily source from Coleman again thanks to him.
I’ve had the worst experience with this company! It took months to get my couch, and when they said they were delivering it, I had my old couch removed just for them to delay delivery for 2 more months with zero communication. Drivers were supposed to call with a 30 minutes heads up to deliver, they called at my door and then were very rude to me because they had to wait for me. And then, within a year, the leather is peeling. The couch is inside, no exposure to sun, or harsh chemicals, or anything. I even purchased the 5 year warranty and they will not replace or fix the damage. The couch is less than a year old and it looks like it’s 10 years old. I do not have children or animals wrecking havoc either. Very poor quality and zero customer service or care. I will NEVER give this company my business
Hello Megan Thank you for sharing your feedback! We're sorry to hear delivery didn't go as planned, and we understand your frustration with the timeline and communication. We also know it's disappointing when a warranty claim doesn't go the way you hoped. While the manufacturer's coverage terms don't allow for an exception in this case, we value your business and your feedback helps us improve. Our support team remains available to you via your existing case if you'd like to discuss further. The Coleman Furniture team
We were impressed with the quality of the entertainment center. The process from the time you order to the date it is delivered was made very clear.
Shipping slower than expected but the table arrived damage free and was fairly heavy and beautiful. Easy to assemble.
Getting the chair repaired and reimbursed was not a fun process. It took 8 months and a lot of documentation from me. However, the customer service agent who eventually resolved the issue did remain calm and professional when I was obviously frustrated. They also quickly processed everything even when I was not very cooperative nearing the end of the process.
While it was a long wait to coordinate delivery due to our summer schedule, the delivery company was patient. Once they arrived - on time - they worked quickly and had our entertainment center up in 25-30 minutes. They were very polite & careful of our furniture, took away all the boxes, etc. We are super-pleased with our entertainment center, better quality than expected & a fabulous sale price. It fits perfectly & looks great. Coleman ordering process was very easy & company rep. checked in to be sure we were getting what we expected. It was a great experience for us.
Stay away! Furniture arrived damaged. No customer support. Not worth it! Better off working with a local company!
Hello Sharon, Thank you for taking the time to share your experience. We'd like to look into your order so that we can work towards a resolution. Could you please reach out to us directly at [email protected] with your order number? Once we locate your order, a team member will review everything and work with you toward a resolution. We look forward to hearing from you soon! The Coleman Furniture Team
. Buyer beware. You can only cancel your order within the first 24 hours of sale. They want you to spend thousands of dollars by looking at website photos. You can’t receive it at home (like Costco and may other online retailers) They will charge you 15% return fee plus hundreds of dollars for their so called free white glove delivery. We bought a dining set on July 2 of this year. It took about six weeks to receive and a chair leg was broken and workmanship was bad
Current Mood Blue - exactly the shade of my bank account after hidden fees, customer service that Ghosts you and a pure fiction delivery timeframe. Buy from Coleman, you will feel Blue and Broke 0/10 would not recommend. UPDATE Post the response below - Hello Coleman Furniture team, Thank you for the lightning-fast reply to my one-star review. Truly impressive response times… when the audience is public. Just to recap the customer experience so far: • “Delivery timeframe” = pure fiction • “We’ll keep you updated” = radio silence for weeks • “Only charged when ready to ship” = still somehow accompanied by the threat of storage fees if I can’t rearrange my entire life for the one day you can finally deliver the furniture that’s already two months late • Customer service that ghosts you for days… unless there’s a negative Trustpilot review to manage I’m delighted the bed and dresser have finally left the warehouse. I’ll be sure to clear my calendar, cancel any prior commitments, and prepare a small celebratory storage-fee contingency fund just in case. 0/10 would not recommend. But 10/10 for the speed at which you defend the brand online. Still Blue. Still Broke. Still waiting. Stephen
Hello Stephen We're sorry for the frustration and understand how disappointing delayed timelines can be. Your bed and dresser were on backorder; consequently, you were only charged once the products were in stock and ready to ship. We're glad to share that the items have now shipped and are scheduled for delivery this weekend. We appreciate your patience and want to ensure the rest of your experience with Coleman is positive, so please don't hesitate to reach out to our team with any questions before delivery. The Coleman Furniture team
Allan has not only resolved our issue, but each time I contacted him I had an immediate reply. I was so nervous about this issue and he being so pleasant and caring eliminated any worry or concerns I had. I couldn’t thank him enough for all his help. Beyond excellent!
The customer service was really good from Coleman. I had issues with the product and the manufacturer, Parker house was very slow in shipping both the original product but also the replacement part. Took 2 tries to get a good part and a total of 3 1/2 months to have a complete product. Coleman’s is just a go between for Parker house. The only reason I’m giving a bad rating is because of parker house taking so long to ship and not packing the product well which caused damage each time. I ordered in April and it’s now August.
Hello Collette, Thank you for the kind words about our customer service team, and we're glad they could support you throughout this process. That said, a 3.5-month wait and repeated shipping damage isn't the experience we want any customer to have, and we're sorry for the frustration this caused. We'll review this with Parker House to help ensure this issue doesn't repeat itself. We appreciate your patience and your feedback. The Coleman Furniture Team
We ordered over $3000 in furniture. Two delivery dates resulted in no call, no show. Coleman said the furniture was damaged & had to be reordered. The third delivery date we got one broken shelf unit and 1 bookcase. The other 2 pieces were not delivered & no one knew where the missing furniture was. After 3 months we gave up. Found the same furniture $500 cheaper elsewhere. Never again!!
I appreciate the immediate and kind response when there was a flaw with chairs received. You provided advocacy with the insurance company with prompt follow-up until the replacement was delivered. Thank you for your prompt communications from original order and delivery to any issues that later arose. Excellent customer service!
This was our 3rd purchase from Coleman furniture. We are happy with the price and quality.
Coleman Furniture – Disappointing Experience I had a frustrating experience buying a dresser from Coleman Furniture. When I first ordered the dresser, I asked about a matching accessory (the landscape mirror) and even provided them with a direct URL so they could locate it. They told me they were having computer problems. A week later they still had not found the item, so I finally told them to just go ahead without it. Over the next eight weeks I had to repeatedly contact them for status updates. Their replies were consistently vague. After about five weeks they informed me the dresser was with their delivery company, Blue Truck, and that I should contact Blue Truck myself. Blue Truck could not provide a delivery date. It took three more weeks and two additional calls to Coleman before I finally received a delivery date. Coleman has no showroom—you are dealing with a pure online furniture company. Both Coleman Furniture and Blue Truck have multiple negative reviews focused on poor communication and delivery issues. Buying furniture should be a straightforward, well-communicated transaction. In my experience, Coleman and Blue Truck were all sizzle and no steak. I would not recommend either company.
Hello John, Thank you for taking the time to share your experience. We apologize for the delays and communication gaps you encountered throughout this process; that is not the standard we hold ourselves to, and we completely understand your frustration. This was a remote delivery on a limited route, which can present scheduling challenges outside of our typical timelines, but we recognize that doesn't make the experience any less difficult on your end. You deserved clearer, more proactive updates every step of the way, and we fell short of that. We're glad the dresser finally made it to you, and we hope you'll enjoy it for years to come. If there's anything we can do to make things right or if you ever need assistance in the future, please don't hesitate to reach out. The Coleman Furniture team
Shopping online was a breeze. There were numerous deals to choose from and many options and add ons to furniture. The delivery team was very professional, quick, and tidy.
They communicated the initial schedule of order and delivery fairly well, but they lacked providing key updates along the way. Otherwise, the product is great. It arrived in the range they originally specified, and the delivery team did a great job.
I was pleasantly surprised, after being a bit hesitant, how easy it was to order and receive my leather sectional. The "white glove delivery" went without a hitch. After expecting a delivery in "3-4 weeks", I received my order in less than 10 days. The furniture was beautiful as advertised. The best part, I saved almost $2500 by buying it "online" from Coleman instead of from the Ashley furniture showroom. I'll definitely buy from Coleman again!! Thanks
The company was very communicative throughout the process. It was assembled for me and the furniture is beautiful.
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