Colonial Surety offers a direct, digital and instant way to purchase ERISA fidelity & surety bonds, and small business insurance products for all types of businesses. Get a quote today! Visit our Website
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Is Colonial Surety legit?
Colonial Surety (colonialsurety.com) has a 4.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-29.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful, polite staff for providing exceptional guidance and making complex applications feel straightforward and manageable. Consumers note the outstanding customer service, stating that representatives are always ready to answer questions and offer personal support. People also appreciate the fast response times and the efficient online platform that make securing various bonds a seamless task.
Some reviewers were not happy with occasional service delays, mentioning instances where obtaining necessary documents took longer than expected. A few consumers mentioned frustration when system issues interfered with timely renewals and made communication difficult.
Auto-generated from all reviews of this business. For reference only.
Melissa Rodriguez, Customer Service Representative, was extremely supportive as our firm navigating our renewal process. Our account information was never updated so we missed renewal notices. Melissa walked us through each step of the process and proactively followed up until our renewal was completed.
Reply from Colonial Surety2026-06-12
Thank you for shouting out the stellar assistance Melisaa provided! We appreciate your renewal, Nakia. It's our pleasure to make coverage and renewals easy, so just let us know whenever we can provide further support.
888-383-3313 / [email protected]
George, thank you for renewing your ERISA coverages! We appreciate your continued business, and as direct providers are doing our very best to keep pricing affordable and avoid tagged on fees. If you have outstanding questions about the cost, please do allow us to walk them through with you. We're here to help: 888-383-3313 / [email protected]
A wonderful, friendly (human) Alexandra answered the phone on the first ring. A Hugh relief. She answered all my questions, and helped me thru the process. Wish all the businesses had an employee like her. Thanks again Alexandra.
Reply from Colonial Surety2026-06-11
Thank you for shouting out the helpful, friendly and timely service Alexandra provided on your bond! We appreciate your business, Carol, and it is our pleasure to provide excellent service. Just let us know whenever we can be of further assistance.
800-221-3662 [email protected].
Thank you, Daniel! We appreciate your continued business and review. It was our pleasure to provide excellent service on your ERISA Bond renewal. Just let us know whenever we can be of further assistance with coverages for your business. We're here to help:
888-383-3313 / [email protected]
The website made it simple and quick to…Quick & Easy
The website made it simple and quick to request and pay for the bond.
Reply from Colonial Surety2026-06-11
We are so glad our online service made bonding quick and easy for you, Susan! Thank you for your business and review. Please let us know whenever we can be of further assistance.
800-221-3662 [email protected].
Thanks for choosing Colonial Surety Company for your bond, Jerry! It was our pleasure to make bonding quick and affordable. Just let us know whenever we can be of further assistance.
888-383-3313 / [email protected]
We are delighted you received excellent help with your ERISA Bond renewal. Thanks Kim! We appreciate your continued business and review, and hope you will let us know whenever further assistance with coverages for your business would be helpful. 888-383-3313 / [email protected]
The exp was bland but useful. I didn't have many expectations other than what was provided.
Reply from Colonial Surety2026-06-10
Thank you for choosing Colonial Surety Company for your ERISA Bond, James! We appreciate your business and are pleased to make ERISA compliance simple. If you have any outstanding questions or service needs, please do give us a call. We'd be happy to help.
888-383-3313 / [email protected]
I had made a mistake with my business registration and acquiring through Colonial. I was concerned with the timing as well as how complex of it an issue it would be. Rachel Meli answered the phone with such a warm tone and great understanding of my situation. She handled it promptly, and made my experience PERFECT. That type of stuff goes a LONG way. Way to go Rachel, she is a star.
Reply from Colonial Surety2026-06-10
Thank you for shouting out the warn, knowledgeable and responsive assistance Rachel provided! We appreciate your business, Caden, and hope you'll let us know whenever we can be of further support with bond or insurance needs.
800-221-3662 [email protected].
Thank you for choosing Colonial Surety Company for your bond, William! We are glad to know we made it easy for you. Please let us know whenever we can be of further assistance.
800-221-3662 [email protected].
It was our pleasure to make bonding easy for you, Thomas! Thank you for your business and review. Please let us know whenever we can be of further assistance.
800-221-3662 [email protected].
It was real easy to renew my policy. Took me 2 minutes. Thank you
Reply from Colonial Surety2026-06-09
Thank you for your continued business and review, Jennifer! It is our pleasure to make coverage easy and speedy, so just let us know whenever we can be of further assistance with coverages for your business.
888-383-3313 / [email protected]
I love doing business with Colonial Surety. They are very professional and kind. Customer service is 10/10, any time I need them, they always show up! As a business owner, I feel secure knowing I have them on my side! Grateful for all that they do!
Reply from Colonial Surety2026-06-09
Thank you for your continued business and enthusiastic review! It's great to hear that you receive consistently kind and professional service with your bonding needs. As you know, we're here to help, so just let us know whenever you need us again.
800-221-3662 [email protected]
Thank you for reviewing your ERISA coverages, Gregory! We appreciate your continued business. It is our pleasure to provide excellent service, so just let us know whenever you need further assistance.
888-383-3313 / [email protected]
Your emails were nice reminders for me to meet my deadline and the personal phone calls to follow up on my process were perfect - not annoying but enough to check in and assist.
Reply from Colonial Surety2026-06-09
We are so glad you found our ERISA renewal service helpful, Stacey! Thank you for your continued business and review. Please let us know whenever we can be of further assistance.
888-383-3313 / [email protected]
Competitive rates. Customer service and helped me through the quote process.
Reply from Colonial Surety2026-06-09
Thank you for choosing Colonial Surety Company for your ERISA Bond, Brian! It was our pleasure to help you. Just let us know whenever we can be of further assistance with bonds and insurance for your business.
888-383-3313 / [email protected]
Alexandra was very responsive and helpful. We were obtaining a bond rider that was rather urgent and she got it out right away.
Reply from Colonial Surety2026-06-09
Thank you for shouting out the timely and responsive service Alexandra provided! We appreciate your business Laurie, and it is our pleasure to make bonding easy and speedy. Just let us know whenever we can be of further assistance.
800-221-3662 [email protected].
Able to talk to the representatives as they guided me through the paperwork
Reply from Colonial Surety2026-06-08
We are delighted to provide knowledgeable representatives to make bonding easy and timely. Thank you for your business, and review. Please let us know whenever we can be of further assistance.
800-221-3662 [email protected].
The application was simple and fast. Had my bond in minutes after I entered the information.
Reply from Colonial Surety2026-06-08
Thanks for choosing Colonial Surety Company for your bond, Andrea! It was our pleasure to make it speedy and easy for you. Just let us know whenever you need us again.
800-221-3662 [email protected].
Quick to respond and available to explain products and answer questions.
Reply from Colonial Surety2026-06-08
Thank you for your business and review, Kimberly! It is our pleasure to provide quick, responsive and knowledgeable service. Just let us know whenever we can be helpful again with coverages for your business.
888-383-3313 / [email protected]
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