Colonial Surety offers a direct, digital and instant way to purchase ERISA fidelity & surety bonds, and small business insurance products for all types of businesses. Get a quote today! Visit our Website
Written by the business, not verified by us.Colonial Surety (colonialsurety.com) has a 4.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-29.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful, polite staff for providing exceptional guidance and making complex applications feel straightforward and manageable. Consumers note the outstanding customer service, stating that representatives are always ready to answer questions and offer personal support. People also appreciate the fast response times and the efficient online platform that make securing various bonds a seamless task. Some reviewers were not happy with occasional service delays, mentioning instances where obtaining necessary documents took longer than expected. A few consumers mentioned frustration when system issues interfered with timely renewals and made communication difficult.
Auto-generated from all reviews of this business. For reference only.Jesica has been great keeping on top of deadlines and what best fits my business. Great to work with!
Thank you for shouting out the great service Jessica has been providing! We appreciate your business and look forward to helping whenever you need us again. 888-383-3313 / [email protected]
Melissa was very responsive to all my questions!
Wonderful! Thank you for your business and for shouting out the responsive service Melissa provided. Addie, we hope you will let us know whenever we can be of further assistance with your coverage needs. 888-383-3313 / [email protected]
Easy process, took a bit to figure out that back dating can add months of unneeded coverage due to the rigidity of full year back and forward annual policy cycles. I think that backdating could be more accommodative of partial years.
Pam, thank you for your continued business and review! ERISA compliance is quite strict, though we do our best on the backdating and will take a look at the possibilities. Meanwhile, should you have any outstanding assistance needs, please do reach out to our team. 888-383-3313 / [email protected]
Great customer service, it was easy to get the product I was looking for.
Thank you for choosing Colonial Surety Company, Adriana! We appreciate your business and review. It's our pleasure to make coverage easy and speedy , so just let us know whenever we can be of further support. 888-383-3313 / [email protected]
They answer any questions I have, and they get me the bonds when I need them.
Thanks for your business and review, James! It's our pleasure to help with your bonding needs, so just let us know whenever we can be of further service to you. 800-221-3662 [email protected]
Very appreciative of the email reminder about the upcoming expiration date...very helpful. Website was user-friendly and renewing only took a few minutes with clear instructions and expectations.
Thank you for renewing your ERISA coverages. We appreciate your continued business and are delighted to make it easy and speedy. Please let us know whenever we can be of further assistance. 888-383-3313 / [email protected]
Thanks for choosing Colonial Surety Company for your ERISA Bond, Cecily! We are pleased to make coverage easy and clear, so just let us know whenever we can be of further assistance with bonds or insurance for your business. 888-383-3313 / [email protected]
We had a lot of stumbling blocks but that didn’t stop them they kept pushing and finally they got it done thank heavens and Thank you
Thank you for choosing Colonial Surety Company for your bond, Lois! Sometimes bonding requirements can sometimes be tricky but it was our pleasure to persevere with you. Good luck with your duties and just let us know whenever we can be of further assistance. 800-221-3662 [email protected]
When we obtained a supersedeas bond from Colonial they were super helpful and responsive. When I requested my excess funds after the bond was paid it was an entirely different situation. After several phone calls and emails over a one week period requesting my refund, I finally had to have my counsel contact their counsel and demand payment. They paid within the hour!
Thank you for choosing Colonial Surety Company. It was our pleasure to assist you with your supersedeas bond, and we do apologize for the delays you experienced. Lags are unusual for us, so we will look into what needs to be done differently going forward. Meanwhile, if you have outstanding challenges we can assist with, please do give us a call. 800-221-3662 [email protected]
The young man that helped me renew my notary Bond went above and beyond to help me. Oter staff I talked to were just as friendly,
Thank you for choosing Colonial Surety Company for your notary bond, Cynthia! We appreciate your business and review. it is our pleasure to provide excellent and friendly service. Good luck with your duties, and let us know whenever we can be of further assistance to you. 800-221-3662 [email protected]
Smooth - agent was knowledgeable and good at explaining the details.
Thank you for obtaining your ERISA coverages with Colonial Surety Company, Ann! We appreciate your business and are delighted to provide knowledgeable service. Please let us know whenever we can be of further assistance. 888-383-3313 / [email protected]
Thank you for choosing Colonial Surety Company! We appreciate your business and review. It's great to know about the excellent and helpful service Francesca provided. Please let us know whenever we can be of further assistance with coverages for your business. 888-383-3313 / [email protected]
Rachel at Colonial Surety was extremely helpful and a pleasure to work with. This was my first time going through the process of obtaining a guardianship bond, and she took the time to walk me through everything from start to finish. She sent me the application, clearly explained how to complete it, and when I had a follow-up question, she responded immediately. Within minutes, I had a quote and a Letter of Bondability. Rachel made what was an unfamiliar process very easy and straightforward. I truly appreciated her responsiveness, professionalism, and excellent customer service.
Thank you for shouting out the exceptional service Rachel provided! We appreciate your business, Steve, and are pleased you received the knowledgeable support you needed for your guardianship bond. Good luck with your duties, and let us know whenever we can be of further assistance. 800-221-3662 [email protected]
The site was easy to navigate, the team called and asked if I had any questions. Appreciated the simplicity of working through something I had never done before. Thank you.
Thank you for choosing Colonial Surety Company for your ERISA coverages! We appreciate your business and it was our pleasure to make it easy for you to obtain your ERISA coverages. Just let us know whenever we can be of further assistance. 888-383-3313 / [email protected]
Very simple process to get setup and going. The help from their proactive outreach was extremely helpful in moving the process along.
Thank you for choosing Colonial Surety Company, Stefan! It was our pleasure to make it easy for you to obtain your ERISA coverages. Just let us know whenever we can be of further assistance with coverages for your business. 888-383-3313 / [email protected]
I found this company online and decided to get the bond I needed through them after researching several others. I was initially pleased with the results but it took to long to get the bond I needed. After several calls, I finally received the bond (9 days). I was really frustrated that it took so long for something I needed in a hurry. If I have any advice to give… do more research!! Customer service were really nice though!!
Christy, thank you for your purchase and review. We appreciate your business and apologize for the snags. Our team will check into this so we can avoid delays going forward. Should further assistance be useful to you, please do call us directly: 800-221-3662 [email protected]
Fast and easy process. Thank you.
Thank you for your business and review, Paul! It's our pleasure to make bonding speedy and easy, so please let us know whenever we can be of further assistance to you. 800-221-3662 [email protected]
Francesca Di Pasquale provided truly exceptional customer service throughout our ERISA bond renewal process. She was incredibly responsive to my multiple calls and questions, made what could have been a complicated process feel simple and straightforward, and helped me quickly understand and select the best option for our company. She then walked me through the final steps and payment process, allowing us to complete everything within minutes. What stood out most was her accessibility, patience, knowledge, and genuine willingness to help. In a time when it is increasingly difficult to reach a knowledgeable person directly, Francesca made the entire experience surprisingly easy and positive. Outstanding service from start to finish. Francesca is a tremendous asset to Colonial, and I’m very grateful for her help.
Wow! Thank you for your detailed and heartfelt shoutout regarding the knowledgeable and helpful support Francesca provided! We are all proud to know what a terrific job she is doing. Thanks too for your business, Viosa. We're here to help whenever you need further asssitance with your coverages. 888-383-3313 / [email protected]
Great customer service. Explained everything. Helpful.
Thank you Jennifer! We appreciate your business and review! It was our pleasure to provide helpful service on your ERISA Bond. Just let us know whenever we can be of additional assistance with protections for your business. 888-383-3313 / [email protected]
Representative was courteous and responsive on the phone. She resolved my issue and took care of updating my policy per my request.
Thank you for renewing your ERISA coverages, Sara! We appreciate your continued business, and are pleased to provide courteous and responsive service. Just let us know whenever you need us again. 888-383-3313 / [email protected]
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