Colonial Surety offers a direct, digital and instant way to purchase ERISA fidelity & surety bonds, and small business insurance products for all types of businesses. Get a quote today! Visit our Website
Written by the business, not verified by us.
Is Colonial Surety legit?
Colonial Surety (colonialsurety.com) has a 4.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-29.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful, polite staff for providing exceptional guidance and making complex applications feel straightforward and manageable. Consumers note the outstanding customer service, stating that representatives are always ready to answer questions and offer personal support. People also appreciate the fast response times and the efficient online platform that make securing various bonds a seamless task.
Some reviewers were not happy with occasional service delays, mentioning instances where obtaining necessary documents took longer than expected. A few consumers mentioned frustration when system issues interfered with timely renewals and made communication difficult.
Auto-generated from all reviews of this business. For reference only.
Last time I got a solicitation or bill I could not tell if I was purchasing something optional or required so I paid the bill. After paying I reached out to inquire which it was and I did not hear back.
Reply from Colonial Surety2026-08-07
Thank you for your renewal, Brent! We are sorry that you have unanswered questions, and have asked our team to be in touch. If it is more convenient, please feel free to contact our ERISA team directly at 888-383-3313 / [email protected]. We look forward to assisting you.
The renewal process was very easy, and I believe the premium is a good value for the peace of mind and protection we receive.
Reply from Colonial Surety2026-08-07
Thank you for your continued business and review, Peter! We're so pleased to know you find the value and service we provide excellent. Just let us know whenever we can be of further assistance.
888-383-3313 / [email protected]
Wonderful! Thank you for your renewal, Robert. We appreciate your continued business and are delighted you received excellent service. Please let us know whenever we can be of further assistance with your coverage needs.
888-383-3313 / [email protected]
Ryan and Courtney were both responsive and professional.
Reply from Colonial Surety2026-08-07
Thanks for shouting out the responsive and professional service Ryan and Courtney provided! We appreciate your continued business, Nate, and look forward to assisting you with your coverages whenever you need us again.
888-383-3313 / [email protected]
Ease of website. Quick live response to questions. Clear information.
Reply from Colonial Surety2026-08-05
Thank you for choosing Colonial Surety Company for your ERISA Bond, Robert! We appreciate your business and are delighted our online and in person service made it easy for you. Please let us know whenever we can be of further assistance with coverages for your business.
888-383-3313 / [email protected]
The man that helped me was so kind. He walked me through all the steps & had great patience with me!
Reply from Colonial Surety2026-08-06
Thank you for shouting out the excellent service you received to obtain your ERISA Bond, Janet! We appreciate your business and look forward to assisting you whenever we can be of further help with coverages for your business.
888-383-3313 / [email protected]
Thank you Jonathan - Would not have happened without you!
I need to personally thank Jonathan Cherba for his help. As a business owner and lots on my plate, I misunderstood when my renewal date was and Jonathan was extremely patient and professional. His guidance and timely reminders kept me from having my policy expire. Thank you Jonathan and thank you Colonial Surety
Reply from Colonial Surety2026-08-03
Thank you for renewing your ERISA Bond, Matt! We are delighted to know that Jonathan's diligence and assistance helped you remain compliant. Please let us know whenever we can be of further assistance with your business coverage needs.
888-383-3313 / [email protected]
The girl that helped me complete my application was wonderful. I don't remember her name but I asked her what she majored in to get a job with a surety bond company and she said she majored in history. She walked me through each box of the application. Great job!!
Reply from Colonial Surety2026-08-03
Thank you for shouting out the excellent and detailed help our service team member provided! We appreciate your business, Wardell, and it was our pleasure to assist you with your bond. Good luck with your duties, and just let us know whenever we can be of further service.
800-221-3662 [email protected]
Customer service was kind and courteous and reassured me that all request was complete and accurate. Rachel played a key role in seeing that the success and completion.
Thanks again Rachel
Reply from Colonial Surety2026-08-03
Thank you for shouting out the kind and excellent service Rachel provided! We appreciate your business, Anthony, and it was our pleasure to make coverage easy. Just let us know whenever we can be of further service.
800-221-3662 [email protected]
3
The renewal when very quickly. The representative accessed our information easily, understood the problem and took action.
Reply from Colonial Surety2026-07-31
Thank you for your renewal! We appreciate your continued business, and it was our pleasure to provide quick and helpful assistance. Just let us know whenever we can be of further service with coverages for your business.
888-383-3313 / [email protected]
Jennifer Esqueu was fantastic to work with in a short period of time required to complete the bond issue. Professional. Responsive. Informative. I highly recommend Colonial and Jennifer to assist with your bonding needs.
Reply from Colonial Surety2026-07-31
Thank you for shouting out the fantastic service Jennifer provided. Your recommendation makes us proud, Gregory! We appreciate your business. Good luck with your duties and let us know whenever we can be of further assistance.
800-221-3662 [email protected]
Thank you for your renewing your bond, Curtis! We appreciate your continued business and it is our plesasure to make it easy for you.
800-221-3662 [email protected]
Great communication with our Customer Service Rep. Francesca was wonderful to work with...
Reply from Colonial Surety2026-07-31
Thank you for shouting out the excellent communication and service Francesca provided on your ERISA renewal. We appreciate your continued business, and look forward to assisting you whenever you need us again.
888-383-3313 / [email protected]
Thank you for renewing your ERISA coverages, Kathy! We appreciate your continued business, and it is our pleasure to make it easy for you. Just let us know whenever we can be of further assistance.
888-383-3313 / [email protected]
Ryan Gill was not only extremely professional but very helpful. He took care of what I needed with a few simple questions and in five minutes i had my bond
Reply from Colonial Surety2026-07-30
Thank you for shouting out the professional, excellent and prompt help Ryan provided. We appreciate your business, Denise, and look forward to assisting you with your needed coverages. Just let us know whenever we can be of further service.
888-383-3313 / [email protected]
Things were made simple and process was quick with no bog down on paper work
Reply from Colonial Surety2026-07-30
Thank you for your purchase and review, Louis! It was our pleasure to make bonding simple and efficient with you. Good luck with your duties and let us know whenever we can be of further assistance.
800-221-3662 [email protected]
Renewal process was easy and did not have a problem throughout the insurance period
Reply from Colonial Surety2026-07-30
Thank your for your continued business, Fabian! It is our pleasure to make coverage easy and speedy, so just let us know whenever we can be of further assistance to you.
888-383-3313 / [email protected]
We're delighted to know we made it quick and easy for you to get your needed coverages, Tracey. Thanks for your business and review. Please let us know whenever we can be of further assistance with protections for your business.
888-383-3313 / [email protected]
Thank you for choosing Colonial Surety Company, John! We appreciate your business and are delighted we made it easy and efficient for you. Please let us know whenever we can be of further assistance with coverage needs for your business.
888-383-3313 / [email protected]
Colonial failed to renew our contractor bond due to their system being down according to an email we received. This prompted automated cancellation without the ability to renew. Our new bond was received and rejected by the state authority lacking basic requirements, Power of Attorney information and corporate seal. We had to facilitate the entire process to maintain compliance. A fiasco and horrible customer service.
Reply from Colonial Surety2026-07-28
James, we are sorry to learn of your frustrating experience. We understand our team member has just spoken with you about the snag encountered due to outdated billing info. Please know that we do appreciate your business and patience, and look forward to providing a smoother experience the next time you need us. Thank you!
800-221-3662 [email protected]
SuretyBonds.com
American Collectors Insurance
Avemco Insurance Company
Ethos
Faye Travel Insurance
Pumpkin Pet Insurance
Mapfre Insurance (US)
Proliability