Colonial Surety offers a direct, digital and instant way to purchase ERISA fidelity & surety bonds, and small business insurance products for all types of businesses. Get a quote today! Visit our Website
Written by the business, not verified by us.Colonial Surety (colonialsurety.com) has a 4.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-29.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful, polite staff for providing exceptional guidance and making complex applications feel straightforward and manageable. Consumers note the outstanding customer service, stating that representatives are always ready to answer questions and offer personal support. People also appreciate the fast response times and the efficient online platform that make securing various bonds a seamless task. Some reviewers were not happy with occasional service delays, mentioning instances where obtaining necessary documents took longer than expected. A few consumers mentioned frustration when system issues interfered with timely renewals and made communication difficult.
Auto-generated from all reviews of this business. For reference only.Quick responds an provided great customer service
Thank you, Mayonia! It's our pleasure to provide timely and excellent service. Please let us know whenever we can be of further support with your bond or insurance needs. 800-221-3662 [email protected]
Melissa R was absolutely amazing and helped me purchase the bond I needed for my 401k plan. She explained everything to me and was super helpful! She is a rockstar!
Terrific! Thank you for shouting out the "rock star" service Melissa provided. We appreciate your business, Kimberly, and look forward to helping you whenever you need us again. 888-383-3313 / [email protected]
customer servie, quick response, efficient, meet the deeds of the people
Thank you for your business and review, Louise! Good luck with your duties, and please let us know whenever we can be of further assistance. 800-221-3662 [email protected]
The gentleman who helped me, Ryan Gill, was wonderful. He was helpful, very responsive, and set up our bond quickly.
Thanks for your renewing your ERISA Bond, Pat! Thanks too for shouting out the responsive, quick and helpful service Ryan provided. Please let us know whenever we can be of further support with compliance and protection needs for your business.
A call and step by step walk through to navigate confusing insurance lingo. Staff was kind and patient. Saved her info for future assistance!
Thank you for choosing Colonial Surety Company! We're delighted to know our knowledgeable and kind staff made getting coverage easy for you. Yes, by all means, just give us a call whenever we can be of further assistance to you. 888-383-3313 / [email protected]
Seamless process, had my ERISA bond in minutes. Doesn't get any easier.
Thank you for your purchase and review, Jeffrey! It's our pleasure to make ERISA compliance and protection easy and speedy. Just let us know whenever we can be of further assistance with coverages for your business. 888-383-3313 / [email protected]
The whole renewal process was so effiicient and streamlined.
Thank you, Denise! We appreciate your continued business, and it is our pleasure to make renewal efficient. Just let us know whenever we can be of further assistance. 888-383-3313 / [email protected]
Pro active out reach at renewal. Had all information available for questions I asked. Quick and easy
Thanks for renewing your ERISA coverages, Chris! We appreciate your continued business and are delighted to know our service made it quick and easy for you. Just let us know whenever you need us again. 888-383-3313 / [email protected]
I needed to purchase a fidelity bond. Jonathan was super helpful for me getting this purchased. He answered all my questions as well.
Thanks for shouting out the helpful service Jonathan provided on your ERISA Bond! We appreciate your business Tammy, and look forward to assisting you whenever you need us again. 888-383-3313 / [email protected]
Always a pleasure to deal with. Very professional.
Thank you, Steven! We appreciate your continued business and enthusiastic review! It's our pleasure to make ERISA compliance easy. Just let us know whenever we can be of assistance with additional protections for your business. 888-383-3313 / [email protected]
Thank you for choosing Colonial Surety Company for your ERISA coverages! We appreciate your business and are pleased to make compliance and protection easy. Just let us know whenever we can be of further assistance. 888-383-3313 / [email protected]
I have had nothing but positive interactions with Colonial Surety. Customer service is excellent and staff are attentive to questions and/or concerns.
Thanks for renewing your ERISA coverages, Margaret! We appreciate your continued business and are delighted to provide excellent service. Please let us know whenever we can be of further assistance with coverages for your business. 888-383-3313 / [email protected]
No complaints! Thank you!
Thank you for choosing Colonial Surety Company for your ERISA Bond! We appreciate your business, Janet. It's our pleasure to make coverage efficient and painless, so just let us know whenever we can be of further assistance with coverages to protect your business. 888-383-3313 / [email protected]
Easy to navigate and cheap quote
Thank you for your business and review, Andrew! It's our pleasure to make coverage efficient and reasonable, so just let us know whenever we can be of further assistance with coverages to protect your business. 888-383-3313 / [email protected]
The bond wasn't written correctly and they left it to me to try and trouble shoot. I tried to explain I needed more than template bond because I had a special case. They were able to fix it after further discussion. The platform they used also tends to freeze sometimes.
Tiffany, we appreciate your business, and are sorry to disappoint! Our team will be reaching out to you next week in hopes of better addressing your needs. Thanks for your business-and patience. 800-221-3662 [email protected]
I spoke with Rachel (I think), and this was definitely not her first rodeo. She was able to answer all of my questions with confidence and walked me through the process with ease.
Thank you for choosing Colonial Surety Company for your Bond! Thanks too for shouting out the knowledgeable service Rachel provided, Lacy. We're here to help, so just let us know whenever you need us again. 888-383-3313 / [email protected]
The application was easy to fill out. Getting accepted was quick and a lot less stressful.
Thank you for choosing Colonial Surety Company, Denise. It was our pleasure to make bonding quick and easy for you. Good luck with your responsibilities and let us know whenever we can be of further assistance. 800-221-3662 [email protected]
The online system to complete the renewal process was easy.
Thank you for renewing your ERISA Bond, Ed! We appreciate your continued business and are glad to make it easy for you. Just let us know whenever we can be of further assistance with protections for your business. 888-383-3313 / [email protected]
Thank you for renewing your ERISA coverages, Tony! We appreciate your continued business, and it is our pleasure to make compliance and protection easy. Just let us know whenever we can be of further assistance to you. 888-383-3313 / [email protected]
Every one from your Company was so kind and helpful. My phone was acting up and your staff was so helpful and patient with me and they helped me until the end with so much kindness I wished all Companies had good staff like Colonial Surety.I surely to my friends Thank you ,very much.
Thank you for your heartfelt review of our service team, Annie! We appreciate your business, and it was our pleasure to make sure you got your bond. Just let us know whenever we can be of further assistance. 888-383-3313 / [email protected]
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