Colonial Surety offers a direct, digital and instant way to purchase ERISA fidelity & surety bonds, and small business insurance products for all types of businesses. Get a quote today! Visit our Website
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Is Colonial Surety legit?
Colonial Surety (colonialsurety.com) has a 4.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-29.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful, polite staff for providing exceptional guidance and making complex applications feel straightforward and manageable. Consumers note the outstanding customer service, stating that representatives are always ready to answer questions and offer personal support. People also appreciate the fast response times and the efficient online platform that make securing various bonds a seamless task.
Some reviewers were not happy with occasional service delays, mentioning instances where obtaining necessary documents took longer than expected. A few consumers mentioned frustration when system issues interfered with timely renewals and made communication difficult.
Auto-generated from all reviews of this business. For reference only.
Getting a quote online was straightforward and quick. The number quoted was exactly what I paid. Melissa Rodriguez reached out via email to provide assistance, if needed. I started the process on Friday, made our organizations payment for the policy and we are delighted that our 401(k) plan is now fully covered.
Reply from Colonial Surety2026-07-28
Thank you for choosing Colonial Surety Company for your ERISA coverages, Jenn! We appreciate your business and are delighted to know Melissa's responsiveness was helpful, and our online process speedy and efficient. It's our pleasure to be of service, so just let us know whenever we can be of further assistance.
further assistance.
888-383-3313 / [email protected]
Kayla Ekong
was excellent walking me through the Process. it was seamless. I will continue with colonial next year. If I need a bond for business I will use colonial
Reply from Colonial Surety2026-07-27
Ricardo, thank you for your business and for shouting out the excellent service Kayla provided on your bond. It will be our pleasure to be of further assistance anytime you need our help with bonds or insurance for your business.
800-221-3662 [email protected]
S
Steve Burdick · 1 review · Experienced 2026-07-27 ·
★★★★★
I purchased a bond on Friday for a job…
I purchased a bond on Friday for a job pulling permits for and starting on Monday. Then late Monday afternoon Colonial Surety sent an email to me that they are no longer writing that type of bond and are cancelling it effective today. If they had told this to me when I purchased it on Friday I could have purchased it from another company. Now I have to start over tomorrow finding a bond and will not be able to start the job. This will cost us a lot of money.
Reply from Colonial Surety2026-07-29
Steve, we are so sorry that we were unable to provide the bond you needed, due to some technicalities with state requirements. We understand a team member has reached out to you in person as well, but should you have outstanding questions, do give us a call. Thanks--and good luck with your project!
800-221-3662 [email protected]
the rep who helped me over the phone was very helpful
Reply from Colonial Surety2026-07-27
We're delighted to know you received excellent and helpful support from our team with your ERISA Bond renewal. Thank you! Please let us know whenever we can be of further assistance.
888-383-3313 / [email protected]
Thank you for renewing your ERISA coverages, Eric! We appreciate your continued business and review. It's our pleasure to make compliance and protection easy, so just let us know whenever we can be of further assistance.
888-383-3313 / [email protected]
It was easy to apply for the surety bond, it was processed fast and sent through email quickly.
Reply from Colonial Surety2026-07-24
Thank you for your business and review, Greg! It is our pleasure to make surety bonding easy and speedy, so just let us know whenever we can be of further assistance.
800-221-3662 [email protected]
Thank you for renewing your ERISA coverages, Linda! We appreciate your continued business and it was our pleasure to make it easy for you.Just let us know whenever we can be of further assistance.
888-383-3313 / [email protected]
Extremely easy process. Had all right requirements for my state making the process very quick.
Reply from Colonial Surety2026-07-23
Quickly arming you with the specific bond you needed for your state was our pleasure, Debra! Thank you for your business and review. We're here to help, so just let us know whenever we can be of further assistance.
800-221-3662 [email protected]
For my business I was looking to set a surety bond. Not knowing a single thing about what a surety bond was and who I should work with, I discovered colonialsurety.com Not only did Colonial have detailed information discussing surety bonds, but they have built a very simple process on their website to get a surety bond set up. The research and setting up the surety bond for a non-trained person took a mere one-hour total!
Reply from Colonial Surety2026-07-23
Gregory, we are so glad you found your way to Colonial Surety Company for your ERISA Bond. Thank you for your business and detailed review. We're proud to know we made bond compliance simple, clear and quick for you. Just let us know whenever we can be of further assistance with bonds or insurance for your business.
888-383-3313 / [email protected]
Very simple and clear instructions for various options.
Reply from Colonial Surety2026-07-22
Thank you for renewing your ERISA coverages, Paul! We appreciate your continued business and it is our pleasure to make it simple and clear. Just let us know whenever we can be of further assistance.
888-383-3313 / [email protected]
Great! Thanks for your continued business and review, Mary! It's our pleasure to provide fast and easy coverage. Just let us know whenever we can be of further help.
800-221-3662 [email protected]
Very easy - first time to use. everyone very helful.
Reply from Colonial Surety2026-07-22
Thanks for choosing Colonial Surety Company, Cynthia! It was our pleasure to make coverage easy for you. Just let us know whenever we can be of further assistance.
800-221-3662 [email protected]
The team stayed late and got the bond issued within the deadline And I was very appreciative
Reply from Colonial Surety2026-07-22
Thank you for shouting out our team's diligent assistance! We appreciate your business, David, and it was our pleasure to help you meet your bonding deadline. Good luck with your duties and just let us know whenever we can be of further service.
800-221-3662 [email protected]
Thank you for your renewal, John! We appreciate your continued business and are delighted to know that Ryan provided such helpful and excellent service. Please let us know whenever we can be of further support with compliance and protection for your business.
888-383-3313 / [email protected]
Wonderful, Daniel! Thank you for your purchase and review. Please let us know whenever we can be of further assistance with your bonding needs. We're here to help.
800-221-3662 [email protected]
Very helpful and quick l, needed to call customer service and they were exceedingly helpful especially when I was stressing about fedex delivery! Thank you
Reply from Colonial Surety2026-07-22
It was our pleasure to provide helpful and quick bonding service, Cathy! Thank you for choosing Colonial Surety Company, and good luck with your duties. We're here to assist, so just let us know whenever we can be of further support.
800-221-3662 [email protected]
Advisors followed up with me on multiple occasions to make sure I complete the required paperwork in time for my deadline.
Reply from Colonial Surety2026-07-20
Thank you for your renewal and review! We appreciate your continued business and it is our pleasure to make ERISA compliance and protection efficient for you. Just let us know whenever we can be of further assistance. We're here to help.
888-383-3313 / [email protected]
The experience was great, and the program was easy to use.
Reply from Colonial Surety2026-07-17
Thank you for choosing Colonial Surety Company for your coverages, Ruben! We appreciate your business and are delighted to make it easy for you. Just let us know whenever we can be of further assistance.
888-383-3313 / [email protected]
From start to finish the process, couldn’t have been any easier. Ryan was incredibly responsive and helpful.
Reply from Colonial Surety2026-07-17
Thank you for shouting out the responsive and helpful service Ryan provided on your ERISA Bond. We appreciate your business, and we hope you'll let us know when we can help with other coverage needs for your business.
888-383-3313 / [email protected]
Typically great, and timely about their auto renewal process. But I’ve been with them for four years and every year we have an issue with documentation. I never receive the correct files, have miscommunications with my state about cancellations. And when they resend expired documents from the previous year I can’t seem to get ahold of anyone to get me what I need in a timely manner. This is super serious what they do, my business depends on it every year- I pay on time so the least you can expect is get the correct documentation in a timely manner.
Reply from Colonial Surety2026-07-16
We are sorry about the snags and delays you bumped into Kaylei. Sometimes obligee requirements can be a little challenging, but we're glad our team was able to reach out and issue another bond for you. Thanks for your patience, and please do not hesitate to give us a call if further assistance would be helpful.
800-221-3662 [email protected]
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