Colonial Surety offers a direct, digital and instant way to purchase ERISA fidelity & surety bonds, and small business insurance products for all types of businesses. Get a quote today! Visit our Website
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Is Colonial Surety legit?
Colonial Surety (colonialsurety.com) has a 4.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-29.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful, polite staff for providing exceptional guidance and making complex applications feel straightforward and manageable. Consumers note the outstanding customer service, stating that representatives are always ready to answer questions and offer personal support. People also appreciate the fast response times and the efficient online platform that make securing various bonds a seamless task.
Some reviewers were not happy with occasional service delays, mentioning instances where obtaining necessary documents took longer than expected. A few consumers mentioned frustration when system issues interfered with timely renewals and made communication difficult.
Auto-generated from all reviews of this business. For reference only.
The application process is very tedious and repetitive. I had to input or verify the same information over and over, and finally hit a snag so that I had to call the representative to get it resolved. Very time-consuming.
Reply from Colonial Surety2026-08-16
Barbara, we appreciate your renewal and are very sorry to hear that your experience was time consuming. We do aim for speed on every purchase, so we'll see what happened here and aim to do better going forward. In the meantime, should further assistance be helpful at this time, please do give us a call.
888-383-3313 / [email protected]
I had to request a refund on a bond I purchased in error. When I called, I got a human right away (unusual these days!). Alexandra was very helpful and walked me through what I should do. Everyone there was very responsive and resolved my issue with no aggravation!! Highly recommend.
Reply from Colonial Surety2026-08-14
Denise, thank you! We appreciate the shout out about the responsive and timely support Alexandra and our team provided to meet your needs. It's our pleasure to answer the phone--and help, so just let us know whenever we can be of further assistance with your bonding or insurance needs.
800-221-3662 [email protected]
Great! Thank you for your continued business and review, Michelle! It is our pleasure to provide excellent service, so just let us know whenever we can be of further assistance with your coverage needs.
888-383-3313 / [email protected]
Thanks for choosing Colonial Surety Company for your ERISA Bond, Aaron! We are glad to know we made it easy for you. Please let us know whenever we can be of further assistance with coverages for your business.
888-383-3313 / [email protected]
The online application process was very easy. The prompt and courteous staff made the entire bond experience very easy. The entire team provided exemplary customer service!!!
Reply from Colonial Surety2026-08-13
Thank you for choosing Colonial Surety for your bond, Tony! It was our pleasure to make it easy for you with prompt and courteous service. Good luck with your duties, and please let us know whenever we can be of further assistance.
800-221-3662 [email protected]
Thank you for choosing Colonial Surety Company for your bond, Edna! It is our pleasure to provide helpful service. Good luck with your duties, and let us know whenever we can be of further assistance to you.
800-221-3662 [email protected]
Thank you, Kim! We appreciate your business and enthusiastic review. Just let us know whenever we can be of further assistance with your coverage needs. We're here to help:
888-383-3313 / [email protected]
It was a simple process and when I needed a rider, they were also great to provide relatively swiftly.
Reply from Colonial Surety2026-08-13
Thanks for choosing Colonial Surety Company, Sheila! It was our pleasure to make coverage simple and swift. Just let us know whenever we can be of further service to you.
888-383-3313 / [email protected]
Thank you for your continued business, Cheryl! We're proud to know you can count on us for consistently great service. Please let us know whenever we can be of further assistance with your coverage needs.
888-383-3313 / [email protected]
What made it great, it was a one day process from the application to the aprovel. Thank you!
Reply from Colonial Surety2026-08-13
It was our pleasure to make bonding easy and speedy for you, Richard! Thank you for your business and review. We're here to help, so just let us know whenever we can be of further service.
800-221-3662 [email protected]
So far, so good! I’ve been chasing a local insurance agency around to get a probate bond done, and I was fully approved for the bond through Colonial in less than an hour with a rate nearly $500 cheaper than the tentative quote I got from the local agency. Communication from Jennifer at Colonial has been quick and straightforward. Advice I read online indicated working with a local insurance agency would likely be a cheaper and better experience, but Colonial put that advice to shame almost immediately. Hopefully the remainder of this bond process continues to go this well.
Reply from Colonial Surety2026-08-13
Wow! We are proud to receive your enthusiastic and heartfelt review--and your business. Thanks for shouting out Jennifer's excellent service too! Making bonding easy and speedy is our goal, every time, so just let us know whenever we can be of further assistance.
800-221-3662 [email protected]
Great customer service, very kind, responsive, and helpful staff
Reply from Colonial Surety2026-08-11
Thank you for shouting out the responsive, kind and excellent service you received Jean! We are delighted you chose Colonial Surety Company for your ERISA coverages, and we look forward tp assisting you whenever you need us again.
888-383-3313 / [email protected]
Thank you for shouting out the helpful service Courtney provided on your ERISA bond! We appreciate your business Peter, and we are here to help anytime you need assistance with coverages for your business.
888-383-3313 / [email protected]
We apologize for the inconvenience, and a team member is reaching out to update your account. If it is more convenient, feel free to call us directly. Meanwhile, many thanks for your continued business!
888-383-3313 / [email protected]
A staff member contacted me personally to remind me of the deadline in renewing my policy.
Reply from Colonial Surety2026-08-11
Thank you for your renewal, Sheila! We appreciate your continued business and are pleased to know our service made it easy for you. Just let us know whenever we can be of further support with your bond or insurance needs.
888-383-3313 / [email protected]
The customer service rep walked me through the seamless online process. Answered my questions.
Reply from Colonial Surety2026-08-12
Thank you for your business and review, Robert! We are delighted you received excellent service in person and online. Just let us know whenever we can be of further help with coverages for your business.
888-383-3313 / [email protected]
It was our pleasure to make bonding easy and speedy for you Ricardo. Thank you for your business and review. We're here to help, so just let us know whenever we can be of further service.
800-221-3662 [email protected]
Thank you for choosing Colonial Surety Company for your ERISA coverages, Michael! It's our pleasure to make it easy, so just let us know whenever we can be of further assistance with policies for your business.
888-383-3313 / [email protected]
Thank you for your continued business, and review, Theresa! It's our pleasure to make coverage easy and speedy, so just let us know whenever we can be of further assistance.
888-383-3313 / [email protected]
easy to navigate the site, no extra stuff when checking out. price was great.
Reply from Colonial Surety2026-08-08
Thank you for choosing Colonial Surety Company, Ronald! We are delighted to make bonding easy and efficient. Please let us know whenever we can be helpful to you again.
800-221-3662 [email protected]
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