There’s something special about neighbors serving neighbors. At Crime Prevention Security Systems and Custom Home Entertainment, we live, shop and raise families in the communities we serve. Our mission is to revolutionize how communities are protected and connected through intelligent security and automation solutions.
Crime Prevention Security Systems (cpss.net) has a 4.8 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has not yet replied to negative reviews; 2 of them were added in the last 12 months. Last updated 2026-09-01.
We had a low battery alert and Richard was very helpful in helping us to resolve our problem in an expedious manner! He was patient, kind, and very instrumental in explaining to us what our builder failed to do when we bought our home 7 yrs ago. Hats off to CPSS for ALWAYS coming through!!
Thanks so much for the kind review! We appreciate it!
Elaine was not the greatest to deal with. Overpriced for the area and unwilling to communicate effectively. It seemed like she just picked prices out of the blue and was reluctant to understand my living situation. However, the gentleman who came out to set everything up was great, and I highly recommend him and would work with him again.
Thank you so much for the feedback. We're sorry you didn't have a better experience, but we are committed to improving. If you would like to discuss further, please email me directly at [email protected].
I had a really good experience with Crime Prevention Security Systems. The team was friendly and came on time. They set up everything quickly and showed me how to use it. Now I feel safer at home. If I have any questions, they always help fast.
Thank you so much for the review. We appreciate it!
Nilson Hernandez & Marshall Sims were very helpful and thorough in troubleshooting and repairing the alarm monitoring system.
Thank you so much for the 5-Star review. We appreciate it!
Tobias was thorough helpful and patient! 5 stars
I cancelled my account in may and they are still billing me for the house I sold, Even thou I bought a new one and use their service. I have called and e/mailed each month to address and they still keep charging me. The account manager does not return phone calls
Nilsson Hernandez and Richard Dial. Very nice . Very profesional . Nice manners Great job. They fix all previous problems that cause the alarms. Strongly recomend them for future work.
Thank you so much for your 5-Star review and the kind words about Nilson and Richard. We greatly appreciate it!
Nelson Hernandez. The work today was excellent. Nelson Explain everything very well.
Thank you so much for your 5-Star review and the kind words about Nilson. We greatly appreciate it!
Nilsson Hernandez Very knowledgeable and it is always a pleasure having him do my service. He explained everything in a way I could understand and he is a great guy. Very personable and would highly recommend him and his services. Excellent response times.
Thank you so much for your 5-Star review and the kind words about Nilson. We greatly appreciate it!
Nilson Hernandez did a wonderful job. Very patient and very knowledgeable. Besides all of the above he was super friendly and explained everything to me. I hope to have him back in the future for any other projects. I Will definitely recommend to anyone.
Thank you so much for your 5-Star review and the kind words about Nilson. We greatly appreciate it!
Nilson Hernandez Very helpful and efficient. Explained everything that was changed and helped with other questions.
Thank you so much for your 5-Star review and the kind words about Nilson. We greatly appreciate it!
I have been trying for 2 weeks to update users on our security system. No able to reach the company by phone. Waiting for support by email has not been productive. Disappointed.
Joshua and team were very informative and provided accurate updates throughout the process. Very patient in making sure our community was in the right hands. Updated our HOA Community Pool with a new security system (including cameras and access control).
Thank you so much for the 5-Star Review! We are glad Josh and the team were able to be of assistance.
Nelson Hernandez. Very professional and helped me out very much with the install and reactivation!
Thank you so much for your 5-Star review and the kind words about Nilson. We greatly appreciate it!
We had the pleasure of having Richard Dial and Nilson Hernandez as our technicians today to install some equipment. They were highly professional and very efficient! We are very pleased with the outcome and would highly recommend them.
Thank you so much for your 5-Star review and the kind words about Nilson and Richard. We greatly appreciate it!
Nilson Hernandez Service representative was complete with all of the details that were possible and whether I wanted them all. His work was very neat. I feel relieved that my system is repaired and up to date.
Thank you so much for your 5-Star review and the kind words about Nilson. We greatly appreciate it!
Did a great job and answered my questions. Very friendly. Nilson Hernandez
Thank you so much for your 5-Star review and the kind words about Nilson. We greatly appreciate it!
Nilson Hernandez Excellent service very knowledgeable on products and explained each operation in great detail He is a credit to your company Thanks for sending Nilson
Thank you so much for your 5-Star review and the kind words about Nilson. We greatly appreciate it!
Nilson Hernandez Excellent service and very professional!
Thank you so much for your 5-Star review and the kind words about Nilson. We greatly appreciate it!
Thank you so much for the 5-Star review! We greatly appreciate it!
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