At Create Neon, we’re on a mission to light up brands and transform the way businesses show up to the world with our custom LED neon and illuminated business signs. We believe signage should do more than simply display a name or logo it should make a lasting impression, tell your brand story, and attract the right customers.We specialize in a full range of illuminated signage, including channel letter signs, backlit signs, front-lit signs, lightbox signs, and custom LED neon signs all designed to capture attention and reflect the unique personality of every business.Whether you’re looking to elevate your storefront, office, or restaurant, or add a personalized glow to your home, wedding, bar, birthday, or special event, Create Neon creates signage that stands out. We turn ideas from business logos and slogans to family names, event themes, or even favorite gaming designs into stunning illuminated pieces that add personality, atmosphere, and lasting impact wherever they’re displayed.We work closely with our customers from concept and design to production and delivery, providing expert guidance and installation support to ensure the final result perfectly represents your brand.With customers across the USA, UK, and Australia, Create Neon is trusted for high-quality craftsmanship, reliable service, and fast international delivery.
Written by the business, not verified by us.Create Neon (createneon.com) has a 4.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Business Services and its reputation is good. 83% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 73% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-09-05.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning product quality, noting that the custom neon signs arrive bright, clean, and beautifully crafted for various spaces. People also appreciate the remarkably fast delivery times, the smooth ordering process, and the consistently helpful assistance provided by the team throughout the design journey. Some reviewers were not happy with technical issues, such as malfunctioning lights and completely unresponsive customer support when trying to resolve urgent problems. A few other people also felt that receiving items with broken parts, loose internal wires, or incorrect plugs created unexpected installation challenges.
Auto-generated from all reviews of this business. For reference only.Create Neon we’re so easy to deal with from start to finish! They have me some great options and lots of different quotes. Once we decided on the design, the final product arrived so quickly! I’ve had so many comments on how good my sign looks! Very happy with the service and product! Will definately use them again
Design and proof review process was simple. Received product in expected timeframe. The installation was simple and the sign is precisely what we ordered. Perfect for our space.
“CUSTOMER NEGLECT” – Actively ignoring or failing to assist a customer who has already engaged with the company about a problem. This company is quick to respond and take your money, but is essentially just a middleman for an overseas manufacturer that produces its signs. After you stopped responding to emails, messages, and phone calls, I only received a replacement sign when I mentioned that I would be posting feedback online. Two months later, the replacement sign stopped working. I obtained an electrical report at my own expense, which confirmed there was no problem with the transformer. With only the LED left as the likely issue, you insisted on sending another transformer to ‘rule it out.’ Even with a second transformer, the LED was still faulty, and we were forced to remove the lightbox. Despite being advertised as waterproof, the lightbox had clear water ingress. I sent a video and was assured my calls would be returned, yet I now find myself in the same situation. Not once has Jordan (Director) contacted me, and Joanna (Sales Manager) has completely stopped responding. I do not usually write negative reviews, but I am at my wits’ end and feel compelled to warn others to think twice before giving this company their business. Poor form, Createneon.
Hi Andrew, thank you for taking the time to leave your feedback. We take all reviews seriously and want to respond to the points raised as transparently as possible for anyone reading this. We want to clarify that we were in communication with Andrew throughout this process. The claim that Jordan and Joanna stopped responding is not accurate and we have records of ongoing communication at every stage. We also want to make clear that Andrew was not only sent a replacement sign but an entirely new sign to resolve the issues experienced. We went above and beyond to make this right and are disappointed that this has not been reflected in the review. We have since followed up with Andrew on multiple occasions and remain open to resolving any outstanding concerns. We would kindly ask that Andrew reach out to us directly at [email protected] so we can bring this to a close. We would also appreciate it if Andrew would consider updating this review to reflect the full picture, as a brand new replacement sign was provided and communication was maintained throughout. Create Neon
Create Neon made absolutely amazing custom logo signs - I would recommend them to anyone. Definitely worth the price we paid for such an amazing product.
Great product. It just came and the crate it is in is extremely heavy. I've unboxed it and 4 of us love the sign! It will not be installed until 2/02/26, so I can't say how it works. I was not expecting to see batteries with the sign, which concerned me until we saw a cord, so it's fine.
Awesome sign, easy to install. I can't wait for my clients to see it.
I would like to thank the team at Create Neon for the amazing job designing and producing 2 amazing neon signs for our girls bedrooms. After confirming the design and purchasing, the signs arrived three days later. Outstanding communication throughout the process. Thanks to the team at Create Neon we had two very happy girls on Christmas Day. Outstanding work 😃
Super easy to get exactly what my husband wanted!
Professional and fast service. Excellent customer service and the team made Great job.
Here’s the honest truth: Competitors criticized the sign and said it was “too much,” but in the end the high number of lights does exactly what it’s supposed to do. It stands out, it’s visible from far away, and it works incredibly well. I’m very happy with how it turned out.
I would have liked better communications. A sign is important part of a business. Emails and phone calls as the process moved forward. Haven't seen the sign yet.
The team at Create Neon made the whole process of sign design through shipping of our sign incredibly easy. They answered all of our questions, and our sign looks awesome! We will be using Create Neon again in the future when we have future sign needs.
When I ordered the sign and got the preview, I specifically asked for 3 colors, The proof showed 3 colors however it does not have the colors I requested fushia/pink is not on the remote
Very positive experience in dealing with this company. They were very responsive to all of my questions about how sign would be made, the electrical needs and install info. Sign arrived on time and in pristine condition, packed well.
I would not recommend this company to anyone. They are terrible. They promised our sign in 7 to 10 days, it took over a month to receive it after constant requests for updates. We were expecting an intact sign, we got loose letters that require an electrician to install. Multiple letters didn't work. And the controllers don't work consistently. But, the most frustrating part of the entire process is the customer service. They do not answer their phone. They tell you to text or email, which they also do not respond to. This company is a joke. We spent $2500 on a sign that doesn't work and the company will not respond to help us fix it. We ordered our sign in July. I as I write this, it is November and we do not have a working sign. UPDATE: They finally text me back last night and said that it was faulty installation, even though I hired a certified electrician. This company is ridiculous.
Hi Brian, thank you for your feedback. We want to address your points honestly and transparently for anyone reading this. Regarding the delivery timeframe, we acknowledge that the sign took longer than initially estimated. This was due to the complexity of the sign itself, which required additional production time to ensure it was built to the correct standard. We apologise that this was not communicated clearly enough during the process. Regarding the sign coming as individual letters requiring an electrician, channel letters are by their nature separate illuminated letters that must be professionally installed. This is completely standard across the industry for this type of signage. We do want to address the installation point directly. Channel letter signs require installation by an electrician who has specific experience with commercial signage. A general certified electrician, while qualified in their field, may not have the specialist knowledge required for illuminated sign installation. Incorrect wiring or installation by someone unfamiliar with this type of sign can cause faults that appear to be product issues but are in fact a result of the installation process. This is why we always recommend using a signage specialist. We are sorry that this was not communicated clearly enough upfront and we remain committed to working with you to find a resolution. Please reach out to us directly at [email protected] so we can look into this further. Create Neon
I can NOT recommend this company. 1st sign arrived a month after I ordered it and was cracked / broken plus no plug was included for powering it up. A month later, a second "replacement sign" arrived with a European plug that does not fit for a US 110 outlet and wires were loose and not connect. 2+ months after placing my order, I still do not have a working sign which was paid for in full.
Hi Dave, thank you for your feedback. We are sorry to hear about your experience and want to address the points raised clearly for anyone reading this. We want to clarify an important point regarding the plug. You ordered channel letters, which are individual illuminated letters designed to be hardwired directly into an electrical supply by a qualified signage electrician. Channel letters are not a plug and play product and do not come with a plug, as they are intended to be permanently wired in. This is standard across the entire channel letter signage industry. We acknowledge that the first sign arrived damaged during transit and we apologise for that. A replacement was sent as quickly as possible to resolve this. If there were any concerns about the wiring on the replacement, we would have been more than happy to assist and clarify the installation requirements. We would encourage you to reach out to us directly at [email protected] so we can ensure you have everything needed to get your sign installed and working correctly. Create Neon
Great quality, fast delivery, affordable price!
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