Great customer support from start
Great customer support from start of order through all the transportation, through to very quick delivery. Fantastic range of goods available.
About Distacart.com
Data updated- Website
- distacart.com
- Category
- Food, Beverages & Tobacco
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 211 reviews
- Replies to negative
- 79% (23/29)
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About this business
Dista (www.distacart.com) is an online marketplace for Indian products. You can find the largest collection of Indian products here, ranging from wellness, beauty, food, fashion, spirituality, and much more! Delivering to 40+ countries, including the US, UK, Canada, and Australia. Customs duties & tariffs included in the final price. Free shipping and 3-5 day priority shipping available.
Written by the business, not verified by us.Is Distacart.com legit?
Distacart.com (distacart.com) has a 4.4 out of 5 rating on OK.one, based on 211 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is good. 85% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 79% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-09-05.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service, noting that items consistently arrive securely packaged and well ahead of schedule. Consumers are also very happy with the overall quality of the products, finding them fully authentic, fresh, and exactly as described online. Many people appreciate the clear communication and helpful customer support throughout the entire shopping process. Some reviewers were not happy with extended delivery times, mentioning that certain shipments took much longer than initially expected to arrive. A few other people also felt that product condition could be improved, reporting occasional damaged items, leaks, or unexpected odors.
Auto-generated from all reviews of this business. For reference only.What people say
Day time robbery
Day time robbery. Bought a few items and the prices were x10 the retail price. Would not recommend anyone. Once they have your email they just don't stop sending you junk emails. There is no scope for privacy or DnD.
Reply from Distacart.com2026-08-12
Dear Raghav Baliga, Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. Regarding the pricing, we would like to clarify that we do not determine or control the retail prices of the products. Some products may appear significantly higher in price due to factors such as international sourcing, shipping, import duties, taxes, and other associated costs. We understand that this can sometimes make the final price higher than expected. We also take customer privacy and communication preferences seriously. If you no longer wish to receive marketing emails, you can use the unsubscribe option provided in our emails or contact us directly, and we’ll be happy to assist. Please reach out at [email protected] or call us at +18552534782 for more clarification or assistance, and we'll be happy to assist you further. Thank you, Customer Happiness Team
Ordered one bottle liquid arginine and…
Ordered one bottle liquid arginine and got 2. £15 is a good deal. Helps bloating, menopause symptoms, calms anxiety and lowers blood pressure. I have so much more energy and not as tired
Product that I received with longer…
Product that I received with longer expiration and with good packaging
Best organic quality product delivered…
Best organic quality product delivered rapidly. The whole organic Urad Dal is of best quality to make our dosas. It was delivered very fast, three days before the expected date. Thanks to the Dista team!
Great products
Great products . Delivered right on time .
Great customer service. I recently…
Great customer service. I recently purchased Patanjali Kanchnar Guggul, and I found it to be a good value. Dista promptly contacted me regarding the processing of my order, and I received it in a timely manner!
They sent the wrong item and won’t make…
They sent the wrong item and won’t make it right. I have sent photos. Nothing from them. No return mechanism. I wouldn’t buy from them unless you want the typical scheme of taking your money and shipping something else.
Reply from Distacart.com2026-08-11
Dear Chelsea Korth, Thank you for your review. We sincerely apologize for the inconvenience caused by receiving an incorrect item. We have already reviewed your case and resolved your issue at your preference and dropped an email. Please reach out at [email protected] or call us at +18552534782 for further clarification, and we'll be happy to assist you further. Thank you, Customer Happiness Team.
The ordering process was good
The ordering process was good. The delivery this time was smooth and fast. Initially I thought there could be a delay but it was really fast this time
Distacart team: professional, reactive and friendly !
The happy customer Distacart team is awesome: professional and friendly! Thanks to its reactivity and with kindness, the custom duty was immediately solved. Thank you to this committed and professional team 🫶
Very Disappointing Experience with Distacart. Think twice before buying anything from them
I had a very disappointing experience with Distacart, particularly with their customer service and the way they handled my refund request. After experiencing an issue with my order delivery, I made several attempts to resolve the matter directly with Distacart. Unfortunately, despite multiple emails, I was unable to obtain a satisfactory resolution. As a result, I initiated a chargeback through my payment provider. Instead of resolving the issue, Distacart repeatedly emailed me asking me to withdraw the chargeback before they would process my refund. I was not comfortable doing this because withdrawing the chargeback would remove my payment protection without any guarantee that I would actually receive the refund. I found this request unreasonable and frustrating. What disappointed me the most was the lack of genuine customer service. Rather than addressing my concerns and resolving the issue, I kept receiving the same response asking me to remove the chargeback first. This made me feel that the company was more interested in protecting itself than helping its customer. I had previously left positive reviews for Distacart because I believed they provided reliable service. Unfortunately, this experience has completely changed my opinion. Good customer service is measured by how a company handles problems, and in my experience, Distacart failed to do so. I hope Distacart improves its customer support and stops asking customers to withdraw chargebacks before their issues are actually resolved. Until then, I cannot recommend purchasing from them.
First of all I didn’t know that I have…
First of all I didn’t know that I have subscribed for my order and when I realized I contacted so many times to customer service to change address because I am not living there due to landlord issues and now I ended up wasting money as I can not go there to pick up my parcel. Worst experience.
Great service.
Great service.. packaging well wrapped and arrived before its due date.. will be happy to use this company in the future.
All ordered products were at my…
All ordered products were at my doorstep within 5 days in the UAE. Great service, good variety of products. Highly recommended!
I ordered a month ago and order got…
I ordered a month ago from distacart app and order got delivered after a month. That’s a lots of time. I understand that order is coming from India across the 11,488 kilometers but still there are companies who delivers in week or I can understand 15 days but more than that its too much and last time my order came back after one month and 15 days. I definitely feel you should work on your delivery timeframe. In todays fast world no one is ready to wait for that long . I am grateful that order is delivered so thanks for that.
Reply from Distacart.com2026-08-11
Dear Priyanka Shinde, Thank you for your review. We are happy that your order is delivered. We would like to clarify that the order timeline includes both the fulfillment period (3–5 business days) and the shipping period (3-5 business days) that you have chosen while placing the order. When combined, the estimated delivery date for your order was July 2nd. We are pleased to confirm that your package was delivered on June 25th, which is within the promised timeline. Please reach out at [email protected] or call us at +18552534782 for further clarification, and we'll be happy to assist you further. Thank you, Customer Happiness Team.
what I have order arrived and in…
what I have order arrived and in shorter time then original date
Distacart
Distacart, Is very trustworthy online supplier whatever you need, medical, homeopathy,Ayurveda,sweets , snacks, clothes, beauty products,silk saree , and so many more for you You can place online order without any restrictions, problem,and hassle free, It’s 100% trusted company, and safe , quality,quick delivery across the world and fastest shipping service available. Last , more than 12 months, I placed lots of orders and ordered received very safe I MUST TELL EVERY ONE WHO IS BUYING AND USING ONLINE PLATFORMS, CAN ADD IN YOUR TOP PRIORITY FOR DISTCART FOR ANY KIND YOUR NEED
Good quality
Slow and too many mails
Reply from Distacart.com2026-08-10
Dear Anirudh, Thank for your review. We're sorry to hear that the delivery was slower than expected and that our email communications felt excessive. Upon checking, we are unable to find any order details. We request that you share the required details (order number or registered email ID) via email. This will help us assist you further. Please reach out to us at [email protected] or call us at +18552534782 for any further assistance, and we will be happy to help you. Thank you, Customer Happiness Team.
Rose Chikki
Great product. Second time buying it
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