dresslily

Love dresslily

Love dresslily, they have so many beautiful clothes

Rocky start, but they came through with the customer service

I am updating my review to reflect the final customer service rendered. Suffice to say, after MUCH of my time (and writing my first review), DressLily agreed to reimburse me for the overage that I paid due to the postage not being displayed. When I sent them the support material they agreed to reimburse me, and not only did they reimburse the overage they actually reimbursed the entire Customs I was charged (I'm thinking maybe to make up for the time and stress of dealing with this.) I'm grateful that they remedied the mistake AND I have to say I received my package and I"m delighted with each of my items. Originally: If I could give it no stars, I would. Prior to the delivery of my order with them I was informed that I would need to pay a customs tax on them here in Ireland - which makes sense. I was then told that the tax was 41 euro! Which is almost MORE than I paid for my items + expedited shipping in the first place!? When I inquired as to why the cost was so insane I was told that Dresslily neglected to display the cost of shipping (10 euro) on the package and so therefore customs "guessed" it was 96 euro and calculated my taxes on that. There was nothing the delivery courier could do, so I contacted dresslily to ask them to remedy their mistake. Instead of actually listening to my issue and providing a solution I got dragged around for 2 days and each time the "official" response was a cut and paste from their policy that the customer is responsible for tax. Their customer service is LACKING. I had to pay the hostage rate because I was leaving town and needed to take one of the things I'd purchased with me. All I wanted was for dresslily to contact the courier to address their mistake in not clearly labelling the accurate cost of shipping so that the tax could be correctly calculated. Instead I got the run-around.

FERNANDA DEBrazil · 6 reviews · Posted 2019-08-01

Thank you so much Dresslily !!!

I am so pleased with the products and also with the excellent service. I bought one two super trendy blouses to wear for my birthday and I loved the pieces !! The quality is excellent and the prices are great !! Thank you so much Dresslily !!!

Good experience

Good experience. All the products I ordered were as described and good quality. Customer service was also helpful

Great products

Great products, low prices!

Celia WilkinsonUnited Kingdom · 16 reviews · Posted 2019-07-23

So disappointed with Dresslily but now they have come through!!

So disappointed with Dresslily initially but now they have given me a full refund! After lots of emails I have a result! Thankyou Dresslily!!

BeviUnited Kingdom · 2 reviews · Posted 2019-07-17

TL;DR: Sizing chart issues, but great selection 4/5

TL;DR : Sizing chart issues, but great selection and lovely fabrics. 4/5 First and foremost, I should say that like all things that we buy online there is always a risk involved. It is a risk we take after viewing websites like this. Given its poor rating I was really sceptical about ordering, but I thought "Duck it, I really want these leggings". I then decided to make another order 3 days later because I have no self control. I am a fat woman (if i sugarcoat it, i'll eat that too) that lives in the UK, I am roughly size 22-24 but with the right material and if I dont breathe I can scrape a 20. I paid extra for the 7-14 day shipping. Now, let me start with my criticism for Dresslily. - The age old problem of everything being too small. I ordered exclusively from the "Plus Size" section of the website. A word of caution to fellow british BBWs: The clothes come up true to size, IF you order following the US guidelines. Completely ignore the UK size chart, its crap, you'll feel bad about yourself. I would wager the smaller sizes have a similar issue. Luckily, I over compensated, if in doubt I always buy large, you can always tailor it down. My "UK 26"/ US 22 orders fit me perfectly. Follow the US sizing, girls! -Dresslily... or is it Rosegal? My orders did not get shipped with an invoice so I couldnt tell you who processed my order. But all items came in little bags with Rosegal plastered on them. Must be sister companies. I am now unsure if I got the best value for my items. Different websites can show different sizes. I encourage you to shop around. EDIT: No paper invoice in my packages! Of course Dresslily emailed my an invoice for my orders after I made them. Honestly those were the only issues that I had. For the positives: +One of my orders got split into two. No idea why this one item was shipped separately, BUT Dresslily kept me abreast of the situation by sending email updates with tracking number for the parcel (this was standard with both orders anyway, but i thought it was nice that they included a number for that odd item too) all 3 parcels have now arrived safely. +Soft stretchy fabric that flatters curves. Honestly I wasnt expecting much for the Plus size range. But the quality is comparable to Yours clothing, at a fraction of the price. +Quirky, fun, stylized patterns. I will be the first to admit, skinny teenage me LOVED emo/gothic fashion. As the lbs piled up, my fashion sense dulled to keep up with what was available... until now! My cat print leggings and cold shoulder keyhole tops, long sleeved lollita dresses are mine once again. My mother sighed in exasperation, my partner raised an eyebrow, my midlife crisis is now in full swing! If you made it to the end of this long review, I hope I have given you some helpful insight about whether or not you should order, it seems an even split between 1* and 5* which is always cause for concern. But my honest opinion is that if you apply a bit of online savvy and do your research then you wont have a problem. For those who scroll past this eloquent passage in lieu of one liners then I shall add a TL;DR at the top, but more fool you if you choose to ignore the words of the wise. The choice is yours, but I am over the moon with my new wardrobe.

Trash garments and garbage return policy

I was really excited about a dress I ordered, until I received it and realized that not only was it very poorly sized and made of garbage material, it was cut in a completely incomprehensible way that didn’t remotely resemble any current fashion, let alone the picture on the website. The website boasts a generous return policy within thirty days, but the truth is that I was asked to jump through multiple hoops of filling out descriptions of what I didn’t like about the dress (isn’t it sufficient that I just don’t like it?), provide a PICTURE of what I don’t like about it (I’m guessing picture of me wearing the dress with my breasts hanging out because it was so shoddily cut?), and that I would be responsible for the cost of shipping this trash garment back to them. For reference, I would be paying $10 to ship back a $12 dress. Absolutely would not recommend shopping here. You don’t get what you expect, and the. You’re stuck with their garbage.

Lisa FaganUnited States · 1 review · Posted 2019-07-07

I purchased dress that took a while to…

UPDATE: they finally refunded my money, so I have updated the rating. I purchased dress that took a while to arrive but didn’t fit as it stated size. I contacted asking how to return, they took weeks to return email and then asked for pictures. I sent pictures and asked for next step.. They never replied. Weeks later I was asked for review of experience. I pointed out they never replied with return information. Then they said it’s past the 30 days!!! That is their business model?? Stalling until you have no option. I will never purchase anything from this company again!

I ordered three items, got two!

I ordered three items, after a monthly I only received two of the items and then when I sent them an email asking why the third one wasn't sent they told me it was because the item was out of stock but I wouldn't have ordered it if it would have been unavailable! Then another month goes by before they decide to give me a refund and when they do they gave me $2.93 out of the $20 it cost to purchase that one item! Why did I not get my full refund back I don't know they're not answering my emails and when they do it's just about my ticket information nothing about the actual refund! And to be clear I didn't even want a refund I just wanted to exchange an item and they still wouldn't do that I don't understand! It would be so much easier if they would just pick up the damn phone and answer my questions instead of sending me computerized emails that don't actually address the problem!

Michael LudwigGermany · 1 review · Posted 2019-06-29

Men's Shirts - better than expected

Well, after all the negatve reviews, I was a bit afraid to have already ordered just three shirts - just because of the design, each about 20€ value, more or less. Today they arrived, and I can say, I'm absolutely satisfied. Since I'm sporting a smart 110cm belly (which corresponds to Olympus 45 regular fit), I ordered the XXL size which fits perfectly - even with my arm length. The first (black/gold/short arm) is made from a smooth, soft, silky fabric that really pleases the skin, the second (white, color splatter, from advertising) has a definite polyester feel, but not unpleasant though, the third (colourful mexican style tribal) feels like cotton or similar. I still have to see, how they will bleed after some washing, but at the moment, all in all definitely worth my money!

Rip off

I ordered 4 things and only received 3. It’s been about a month since I ordered them. I can’t get any updates or news on the item I didn’t get. I either want the item or my money back! And I can definitely say I will not order from Dresslily again!

Sati Marie FrostUnited Kingdom · 6 reviews · Posted 2019-06-20

Lovely clothes, unreliable sizes - even among two of the same garment

I wasn’t sure what to expect from Dresslily. I believe they’re a Chinese brand, and as a 5’9” girl who wears a U.K. 14 on a good day, Chinese clothing is hit-or-miss for me. The dress I ordered was £17.06, which is a lot of money for me, so I was a little concerned, but I took a chance. And I loved the dress! It was so much better than I expected. The fabric was good-quality, it was put together well, and it was actually a little bit big (I was expecting it to be small). I loved it so much I ordered the same dress in three other colours, for my mom to give me for Christmas, after the price went down to £10.67. My dresses arrived well before Christmas (super-fast postage!) and...they’re not the same. Oh, they’re the same pattern, and two out of three are *supposedly* the same size (the last one I bought in a size down, as the size I wanted was sold out) - except they’re not the same size. All three are at least two inches shorter than the original one, too short to wear unless I add a lace panel to the hem, and all are considerably tighter. I can fit into them, but it’s a bit shocking how much difference there is. If I lay them on the bed, one on top of the other, the first one I bought is about an inch and a half wider than the newer ones. (And I only wore it once for an hour or so, so it’s not like it’s stretched.) The non-adjustable straps are also about an inch shorter on the newer ones. So I’m not really sure how to rate this company. Clearly I got lucky on the first purchase. They’re lovely dresses, and the quality is good, and I will be able to wear them once I’ve had my seamstress add another ruffle to the bottom so I’m not flashing my panties. But the variation in sizes, amongst garments that are supposed to be the same size and style (literally the only thing different should be the colours) has made me somewhat hesitant to buy from this company again. Edit Sept 2020: Well, I did buy from them again, several times. First: a winter dress, then two more that were almost identical. The first one I bought in a 2XL, and was a bit too big, so I went down to an XL for the next two. One arrived, and was very small on me, and the waist was perhaps two inches higher than I expected. The difference between an XL and a 2XL in these nearly-identical dresses is about 2.5 inches in the waist and bust. The third dress never arrived. I emailed them and they kept suggesting I wait to see if they get it back in stock. Six months later I finally got a refund (store credit). (Three months after THAT, it is still showing on their website as in stock.) With my store credit, I bought two bathing suits. They’re both wonderful, and I have no issues with them. Since then, I’ve bought another dress (fine) and a skirt (hasn’t arrived yet). I still have no idea how to rate this company. Their sizing issue is a true problem - while I expect Chinese sizes to be different to EU and US sizes, I also expect them to be somewhat similar across the store, and certainly within identical garments, and they’re not. And their prices have gone up significantly this year - an average dress is now £20-25 (not on sale), which is steep for the quality and materials they use. Other comparable Chinese stores (SHEIN, for instance) are considerably cheaper for similar quality. Still, I’ve been happy enough with the sale items I’ve bought from Dresslily, and will probably continue to take a chance when I see dresses I particularly like the style of. Their dresses are particularly cute (since living in China I’ve really taken to the girly fashions) and I haven’t seen anything similar anywhere. Since I can’t count on the sizing, I expect I’ll size up on everything, just to be safe. My seamstress will be happy for the business, in any case. Edit 9/9/2020: Oh, Dresslily, what are we going to do with you? My Halloween skirt arrived. I usually wear an XL, occasionally a 2XL if I want something baggy (in Dresslily sizes, not other store sizes). I ordered the 3XL, figuring I’d probably need to take it in, but it would be safer to get the bigger size so I wouldn’t have to order something else in time for Halloween. I can barely get it on. I think I’m going to have to give up on you, for a while, and I certainly have to reduce my rating to 3 stars. Fully half the clothing I’ve ordered now has been loopy in sizes - identical dresses being an inch different at the waist and in length, one size difference making a 2-2.5 inch difference, and now a 3XL that’s smaller than their usual 1XL. I can’t keep wasting my money, and I’m sad, because I love your styles. But the inconsistency is driving me mad. I absolutely expect East Asian brands to size smaller than European, but I also expect them to be consistent, and Dresslily is not. Not even close.

A bit misleading, but okay.

I waited almost three weeks for a package I was less than happy with. The real items didn't look too close to the reference photos, but they were still okay. They normally don't do refunds or returns for discounted items, however they offered me a refund on an item that I accidentally purchased.

I thought the price was great

I thought the price was great. The sizes are right on. The quality isn't 100% but still good as I get compliments on what I'm wearing. The shipping is fast and condition great. I say good value for what you pay for.

Poor quality and fit, confusing website

The item I was interested in was listed several times, at different prices, so it took a while to find the same item at the lowest price. What's that all about? Anyway, I'm glad I went for the cheapest, as the quality was poor and the sizing poor. It was a reasonable fit across the chest and length, but the sleeves were way too short. I guess the only way to get the right sleeve length would be to buy something too big for me. It wasn't worth paying to return the item, so it went in the local clothing bin. This was my first experience of DressLily and I won't be bothering again. I've only given a second star as the delivery charge and time was reasonable.

Alluring Offerings, Cute Material, Difficult Sizing, Arduous Return Process

Order # L1905291900011026 I received 4 of my 5 items. Three didn't fit at all despite following the provided size chart. I want to return the items as I'm leaving for the summer, but DressLily says, "Wait until all items have arrived." I can't. I'm leaving the country. It appears that my money will have been wasted. Frustrating. Additionally, one of the over-sized shirts had a unraveling misplaced button-hole. ___________________ UPDATE DressLily replied to this review within 4 hours. :) Responding to my questions about the original order takes substantially longer. DressLily wants me to wait for the rest of my order to arrive before returning the items that do not fit. (Yes, I followed the sizing charts on the product web page.) As I explained, I can't wait to return the items that I have as I am leaving the country for 6 weeks. (I'd really rather not be dealing with this while packing.) The one item for which I am waiting still is in Hong Kong. By the time that one item arrives, I'll be gone. By the time I return to the country, the item return window will be closed. I have asked twice now for a return address so that I can return the items. I have yet to receive that information. As I am leaving the country and DressLily has not provided a return address, I will return my items to the shipping address on the original package. I may have lost more than $60 on this transaction, but I'll sleep well knowing I did the right thing. ___________________ UPDATE 2 Thank you, DressLily. DressLily will refund the $ for the items that do not fit and I will donate those items to a local charity - Saver's in my case.

Theresa BealeUnited States · 2 reviews · Verified · Posted 2019-06-12

Contact customer service with any delays

I ordered a dress, a shirt and a pair of singly. My biggest issue was that one of the products (the dress) wasn’t available; I only found out because I reached out to question the delay in product shipping (the charge went on my credit card almost immediately). I was able to find a different dress (which cost slightly less, I was issued a refund for the difference). But both the shirt and dress are true to size and all products are as pictured and of good quality.

Really bad quality!

Sharina JackovichUnited States · 1 review · Posted 2019-06-10

I ordered 2 tank tops

I ordered 2 tank tops. I love them and they fit perfectly.