Dresslily offers a wide range of fashion products including matching couple outfits, women's dresses, tankinis, and men's shirts. The brand emphasizes a diverse product mix catering to vacation, beach, bohemian, casual, and themed outfits, often featuring floral, tropical, and ethnic prints. Dresslily provides a platform where customers can earn D-points through check-ins and enjoy various promotions and discounts; subscription is free. The website highlights a user-friendly shopping experience with secure checkout and fraud detection, supported by cookie policies to enhance user experience. https://www.dresslily.com/
Written by the business, not verified by us.
Is dresslily legit?
dresslily (dresslily.com) has a 3.1 out of 5 rating on OK.one, based on 885 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 95% of negative reviews; 16 of them were added in the last 12 months. Last updated 2026-10-24.
Regardless of taking measurements and meticulously following the size charts, most of the clothes I ordered were at least one, if not three sizes too small. Also, the materials were not necessarily as presented in the product descriptions. Quite disappointing, will not be ordering again.
Reply from dresslily2019-06-07
Dear Saga ,
We regret to hear that you are having sizing issues.
On all our DressLily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
DressLily provides very accurate product descriptions on all of our product pages.
We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.
We look forward to your reply,
DressLily Customer Support Team
the stuff is nice. it fits well. i would order all of the time. EXCEPT. im completely unhappy about delivery. paying customs tax and stuff is annoying but im prepared to pay that IF im buying a lot/ significantly. HOWEVER my last order was delivered in separate orders instead of in one big one and i ended up paying LOADS for packages. Not to mention how inflexible DHL is. I get theyre reliable for international shipping but they are so difficult to deal with. and especially their website. ugh. probably put off from buying from there forseeably.
I wanted to complain on dress lily's customer service but that's pretty much impossible because of their site's limited drop down options for communication. theres not even a designated complaint section. at least not one i could find. so i gave up.
Reply from dresslily2019-06-04
Dear Kimberley ,
We regret to hear that you have had to pay import tax.
According to our website's policy import taxes are solely customer’s responsibility.
Please see our policy on tax for more details: http://www.dresslily.com/m-article-id-58.htm.
The shipper first pays the fee on your behalf, then asks you to pay once they deliver the package to you.
Taxes are charged by the local Customs Office and country regulations are beyond our control.
DressLily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.
If you have any questions, please Email us at [email protected] for assistance.
Would you mind messaging us your VALID order number?
We hope to hear from you soon,
DressLily Customer Support Team
(Update: DressLily saw my review and reached out to me. They offered a refund without me having to ship it back. I received the refund in a couple days! I will donate the dress. I've added a star to my rating for that quick fix.) - May 30, 2019
I just decided not to try to return my dress, (too big, too short, and sweater top is coral while the dress print is pastel pink). You have to pay your own shipping. I spent $26 on the item, and it would cost me $11 to send it back. They only give you 7 days from getting the RMA to ship it, which I haven't managed to do; it's been more like 10 days. I had follow about questions about where to ship, and the replies were slow, so there was no way to make it within 7 days. I imagine they would ignore my return and not refund. So, I'm done. I'll find a person online who would like to buy one of the dresses, and sell it to them instead.
The dress itself looks way cooler in the advertising than when you get them. You'd think the little crop sweater over the dress was a sweater, but it's thin t-shirt fabric. The dress underneath is spagetti straps and balloonous! So huge. If I liked the fabric I'd make something out of it since I sew. In person, though, it's not that pretty. Total Fail.
Reply from dresslily2019-05-24
Dear Diane Simmler,
We are sorry that you were not satisfied with your order.
DressLily provides very accurate product descriptions on all of our product pages.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
Would you mind messaging us your VALID order number?
We will offer you a solution via the ticket center.
Many thanks,
DressLily Customer Support Team
Well after reading the reviews on here I was very sceptical about my order. I ordered on Sunday 19 May and paid for expedited shipping. I received my order today!! Thursday 23 May just 4 days after ordering. I was worried the sizes would be too small as I am a plus size girl and ordering anything from China is usually a no go for sizes. However they are not at all, if anything maybe slightly too big but I love all 3 swimsuits that I got and they fit fine! Only problem I had was that I got a bill for import tax but I received my item in 4 days so I can’t really complain. Will be buying from you again thank you!
Reply from dresslily2019-05-28
Dear Amy,
Thank you for your kind review about DressLily.We are always happy to hear when our customers have enjoyed their experience shopping with us.
Also, we will submit the feedback to our related colleague to improve our service.
Please see our policy on tax for more details: http://www.dresslily.com/m-article-id-58.htm.
Best regards,
DressLily Customer Service Center
I never got my goods after nearly 2 months of waiting. This experience was not satisfactory but there was good understanding from Dresslily who refunded my money in full. Hope you get new contract with new reliable shipping company because it is also part of your service to customers that you work with reliable partners to ensure good overall shopping experience with you. This has generally discouraged me from doing online shopping from companies on a dotcom address so I'm definitely not coming back to you unless something drastically is communicated on change of good shopping experience.
I have now deleted my previous review and given you 2 stars here for acting on my case and refunding my money in full for none delivery and 2 stars because non delivery of goods paid for is the most disappointing act here:((
Reply from dresslily2019-05-19
Dear Anna,
Thank you for your kind feedback.
We are sorry things have taken longer than expected.
Also, we have submitted the feedback to our related colleague to improive our shipping service.
We are always here to provide the service for our customer.
Since we have arranged the full refund for you,if you can receive the order in future, please kindly keep it as a gift.
If you have any further issue please kindly feel free to email us at [email protected].
Many thanks,
DressLily Customer Support Team
Dress Lily is a brilliant website for anything quirky and cute. The size charts are fairly bang on with how the products fit, sometimes depending on the product as like anywhere can sometimes be a little off, but some like woollen jumpers I'd always advise to go up an extra size just in case as may shrink in the wash. Delivery is pretty good on majority of items getting to you quite quickly and they always get back pretty promptly too if you ever have a query. Very happy and will continue to shop there in future :)
Reply from dresslily2019-05-28
Dear Charlotte,
We sincerely appreciate your feedback.
We are happy to hear that you enjoy shopping with us at DressLily .com.
Please feel free to contact us if you have any issue.
Thank you for your support.
DressLily Customer Service Center
Don’t fall for the nice looking website, it’s a trick!
After 3 weeks of waiting I’ve finally received my order. Based on their advertising I was assuming that this shop was legit, has good products and handles costumer service well. However, I’ve finally received my order and I am not satisfied at all. First of all he size’s of the actual received swimwear are not the same as displayed on their website. So the fit is just completely off. Second, the packaging of the products are so cheap. The nice website they have is nothing more than a trick to lure costumers to buy products. You’ll receive your order in a cheapass bin-bag-like packaging and it seems like the products came directly from a chinese factory. Also, there’s no easy route to return your products when they just don’t fit. Based on all other reviews I am very hesitant to return my ordered products since most likely I will never get a refund and I need to pay for the costs. Never ever buy products from this shop if you expect to receive good, standard quality products for a decent prize and good customer service.
Reply from dresslily2019-05-16
Dear Kim Kers,
We apologize for the inconvenience you have occurred.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
On all our DressLily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.
We look forward to your reply,
DressLily Customer Support Team
Hello there, recently i received a perfect statue of flamingo from DressLily, it's arrived very fast and quality of statue is excellent, and i very recommend DressLily for home stuff, because they have great choice and quality is more than good. Like i said flamingo is dazzling, and that is not only thing i got from DressLily, everything i got from them was good and waiting time was short. Every recommendation for this site.
Reply from dresslily2019-05-28
Dear Ciciban Aleksic,
Thank you for taking the time to write your review. We at DressLily really appreciate this.
Best Regards,
DressLily Customer Service Center
I tried out Dresslily more as an experiment than anything else, just to see if they were everything they promised. I made an order for a few items- a dress and a tankini, plus a couple of other bits, mostly to make it up to the free shipping threshold. After TWENTY TWO DAYS they informed me that only the dress had been shipped as the tankini was out of stock. I reordered a different colour as that had been the part of the order I was particularly looking forward to, but it did seem like an outrageous period of time to realise they didn't have them (you could still order the colour and size on the day they informed me, so beware that they may not actually have in stock what they claim to).
It took 35 days in total for the first part of the order to reach me in NZ. This wasn't actually a problem for me as I hadn't ordered with an event in mind (and am aware I live very far away from everything!), but is definitely something to be aware of. I had a look around before ordering and the publicly available material insinuates that Dresslily is a US company, but this isn't the case. The occasionally slightly-odd English tipped me off initially, but then all of the tracking information displayed as coming from China. There is nothing inherently wrong with Chinese companies, of course, but it did seem a bit disingenuous.
The dress itself arrived well packaged and is as well put together as any high street brand. The sizing was fairly true (but please do check their guides, they run closer to Chinese sizing so as a UK 10/12 or US 8-10 I had to get a large, when I'm usually a medium). My only niggle was what I suspected- the material is a very shiny and cheap feeling synthetic. No surprises, but it didn't make it worth the wait!
Overall, the designs are cute, but what you pay represents what you're getting. I would stick with value high street retailers like Primark in the UK for bargains, and I don't think I'll bother with Dresslily again.
Reply from dresslily2019-05-11
Dear Milly,
Thank you for your comment.
Stock and availability shown on our site is for your reference only.We are working hard on improving this issue.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
You may review our terms and conditions here for more information:https://www.dresslily.com/m-article-id-36.htm
Would you mind messaging us your VALID order number?
We will offer you a solution via the ticket center.
We are awaiting your response,
DressLily Customer Support Team
Beware--"If for any reason you are dissatisfied with any item(s) purchased from DressLily.com, simply contact our Support Center. You can return the product within 30 days after receiving the delivery. We will always offer the best solution for our customers."
"Any items" does not, in fact, include everything from their site.
I spent $30 on a swimsuit after reading this on their returns page, confident that if it didn't fit that I could return it. Of course it didn't fit--the torso is too narrow and you'd need gigantic hooters to fill the cups. But can I return it? No. I even tried it on with my underwear, plus they have the tape across the crotch in case you don't. Why bother with that if later down the returns page it says this? "Our warranty does not apply to products listed under the following categories: swimwear, lingerie, earrings, and clearance items, or any discounted items provided DressLily did not make a mistake."
Yeah, I guess it was my mistake that I gave DressLily a try. Won't make that mistake again!
Reply from dresslily2019-05-01
Dear April Kelher,
We regret to hear that you are having sizing issues.
On all our DressLily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
Please check your account and reply to the ticket we have sent you about your issue.
We are always happy to assist you,
DressLily Customer Support Team
I liked the things I got from Dresslily. Shipping took a little while but I opted for the cheapest one and the stuff seems to be coming from out of the US.
Reply from dresslily2019-05-28
Dear kristin Yount
Thank you for taking the time to write your review. We at DressLily really appreciate this.
Best Regards,
DressLily Customer Service Center
I have ordered from this site and have always been satisfied. Yes, some things don’t fit or look 100% but it is inexpensive and MORE items are a good bet! You just can’t get a major store quality and cheap prices together.
I always upgrade on postage to UPS so my items arrive earlier. I track them on UPS down to the hour and make sure I am here. When you order go 2 sizes up and be choosy about what kind of material you are ordering. Most items are for small framed women in China and USA women tend to be bigger. I am going to continue to order. I am pleased ! Hope this helps👍
Reply from dresslily2019-05-28
Dear Susan Muegge,
We appreciate that you took the time to write a review.
Thank you,
DressLily Customer Service Center
37day,still waiting and don’t really know much also tracking info is lying?!?
So I ordered two items from dresslily and it’s been my worst online experience I have ever had and I shop online REGULARLY. I placed my order on March 18th and my order only finished PROCESSING and was actually shipped out on April 10?!?! Only then was it actually being shipped. It took Like 20 days just to get ready, what?!?!? Then I was sent tracking information which seemed good, I was told it arrived to my local postal service and given a reference number. Which I then used on the actual post services website. TURNS OUT that the item isn’t in my country it’s still in Belgium (where it said it was coming from). I found this out on the 22nd of April?!?!? So their tracking information is not corresponding to my actual postal service’s tracking?!?!? So I sent them a message asking them to tell me what the hell is happening, twice actually. Once was after like 15 days because I hadn’t gotten tracking info yet and they just said and I quote “wait”. So the second time was after my tracking discovery. I asked to be told what the F is happening and they said they can’t control much when it’s abroad and “rest assured that you will receive your order. Could you please wait patiently for your order to arrive?” Now bare in mind I have been waiting 37 days at this point. They didn’t comment on the tracking problem or give me and estimated time. On their website it says for my country, the estimated delivery is 10-25?!?! Misleading much? I still don’t have information or my items or pretty much anything. There are plenty of better websites than this. I’ve had great experiences with Everything5pounds, Zaful (a bit of a wait but great!) The only reason I’m giving 2 stars is because they are at least replying quick, although it’s not much help.
UPDATE:
I have finally received my Items after waiting for over 35 days. The items are as described and look like the picture and the sizing is good for swimsuits.Very happy with the products, the process is the problem.
Reply from dresslily2019-04-24
Dear Darling Blue,
Thank you for your comment.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
The shipping time depends on the shipping method you choose when you place the order.
For more details please check: https://www.dresslily.com/m-article-id-36.htm
Our order numbers start with the capital L, if you can offer us an order number we would be more than happy to assist you.
We are always happy to assist you,
DressLily Customer Support Team
Could Be Better But Have Tried Hard To Address Issues
Updated to reflect slight improvement following efforts by DressLily to remediate the situation.
Delivery timescales are poor (but that is at least clear when you order).
Delivery tracking information could be better and less confusing. Twice been given incorrect tracking numbers. Complained then given correct numbers.
Some wacky products that serve their purpose.
Quality is aligned with price.
Reply from dresslily2019-04-19
Dear Nigel,
We regret that you are having delivery issues.
We will make improvement in our products and service.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
You may then check the status of your item on this site: https://www.1tracking.net/en.
Our order numbers start with the capital L, if you can offer us an order number we would be more than happy to assist you.
We are always happy to assist you,
DressLily Customer Support Team
Ordered 3 items... processing time was as stated but a little protracted compared to others. Delivered surprisingly quickly considering previous reviews I've read.
Quality is adequate for the price and they fit.
Can't say I'd risk it again but I managed to get what I ordered.
Reply from dresslily2019-04-22
Dear Lucy 'Luski' Akers,
Thank you for your comment.
We are glad to hear that you have received the order.
If you have any further issue for your order, please kindly feel free to email us at [email protected],we are always there to provide the service for you.
Have a nice day!
DressLily Customer Support Team
I bought a dress and a shirt from here. Im a plus size girl (1-2x) so I wasn't sure if it would really fit, but it did. The items I ordered looked exactly like the photos. The dress is pretty sheer, but that's okay, I ordered it as a bathing suit cover up anyway. My only complaint is that the materials seem a little cheap. Other than that the clothes are nice.
Reply from dresslily2019-05-28
Dear Cσттση Cαηdу ღ,
Thank you for taking the time to write your review. We at DressLily really appreciate this.
Best Regards,
DressLily Customer Service Center
Although it does take quite some time to get items, I really like Dresslily. I've ordered more than 10 dresses from this site, and I always receive what I ordered. The prices are low, but I've had a couple of those dresses for over a year and they still look great and aren't falling apart. They're surprisingly good quality despite the price. The dresses do tend to have a chemical smell when you first get them, but one wash will get rid of the smell. I'll continue to shop here!
Reply from dresslily2019-05-28
Dear Georgette Richardson,
Thank you for your kind comment.
If there are any additional problems or further queries, please feel free to contact us and we will do our very best to assist you.
Thanks!
DressLily Customer Service Center
I ordered from Dresslily : some pullovers ,a blouse and a curtain.
I'm loving the tops , the quality is amazing and the fabric is perfect even after washing.
The jeans is ok. The pack arrived me after 3 weeks, here in Italy.
The payment is safe and I did not pay the customs
Reply from dresslily2019-04-07
Dear Lucia r,
We sincerely appreciate your feedback.
We are happy to hear that you enjoy shopping with us at DressLily .com.
Please feel free to contact us if you have any issue.
Thank you for your support.
DressLily Customer Service Center
I ordered a dress and paid for expedited shipping. I am in the UK and about 3 days after my order I got a message from DHL to pay the customs fee. No problem paid that. Tracked my package online which was supposed to be delivered 2 days later. Perfect.
It got ugly the next day when I went onto DHL's tracking page only to see that it hadn't left Heathrow Airport and was being "returned to shipper". I called DHL who advised me that DressLilly was actually now BANNED to import into the UK as they "keep underestimating the weight of their deliveries and underpay their shipping costs every time"...
I am now battling with Dresslily who have confirmed they have received my dress back but can't send it again as it's magically out of stock and offer me the refund of the price of the dress only as they have "already paid the shipping fees". Err, no! I did and I didn't get the service I paid for and as such want a full refund of the goods and shipping, it's not that difficult! But apprently it is, I have been battling with them for a full refund for the past week and seem to get nowhere. On top of that their "escalating" function doesn't work....
**edit following reply****
I have dealt with DHL separately. It is with Dresslily I have an issue. I never received my goods! Do not put your faults on me!
****2nd edit****
Apparently it takes a bad review on Trust Pilot for this company to refund you "if you update your review"... 1 day after this review was posted I got my refund back in full. I'll let you draw your own conclusions...
Reply from dresslily2019-04-03
Dear Alex,
Thank you for your time to make the review.
According to our website's policy import taxes are solely customer’s responsibility.
Please check this link:https://www.dresslily.com/m-article-id-58.htm
Once placing an order with us customers agree to our terms and conditions.
The shipper first pays the fee on your behalf, then asks you to pay once they deliver the package to you.
Taxes are charged by the local Customs Office and country regulations are beyond our control.
As it is the customer's responsibility to pay these taxes to receive the parcel, we cannot provide any compensation in such cases.
If you do not contact the customs in time, the parcel will be destroyed. We also kindly suggest that you contact the local DHL as soon as possible for their assistance in this matter.
We have sent you a personal message regarding your issue in our ticket system. Please kindly login to your account to check this and reply to us.
We look forward to helping you,
DressLily Customer Support Team
Well I must say quality sucks and I have asked about return policy and no one has answers me. One of the shirts I do not like at all so I wanted to return but I haven't heard anything from them.. the others I bought I love the style but quality could be better.
Reply from dresslily2019-03-31
Dear anna ybarra,
We are sorry your order has not met your expectations.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
Would you mind messaging us your VALID order number?
We will offer you a solution via the ticket center.
We look forward to hearing your reply,
DressLily Customer Support Team
