Dresslily offers a wide range of fashion products including matching couple outfits, women's dresses, tankinis, and men's shirts. The brand emphasizes a diverse product mix catering to vacation, beach, bohemian, casual, and themed outfits, often featuring floral, tropical, and ethnic prints. Dresslily provides a platform where customers can earn D-points through check-ins and enjoy various promotions and discounts; subscription is free. The website highlights a user-friendly shopping experience with secure checkout and fraud detection, supported by cookie policies to enhance user experience. https://www.dresslily.com/
Written by the business, not verified by us.
Is dresslily legit?
dresslily (dresslily.com) has a 3.1 out of 5 rating on OK.one, based on 885 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 95% of negative reviews; 16 of them were added in the last 12 months. Last updated 2026-10-24.
Ordered two sweaters at once. One sweater took about 3 weeks to be delivered. Not high quality, but as expected for this price.
The other sweater never came. After first online chats with support of DressLily I was promised to receive an update later on about where my delivery was. 2 weeks later I went to the online support again to demand an update. I received the message 'the package could not be delivered'. I explained couriers can have trouble finding my home address, so they stated they re-send it.
Very unsatisfactory I got an e-mail last week the package could not be re-send and that I could only get a partial refund (11USD of the original payment of twice that amount!). Send a response that I demand a full refund for this sweater that never got delivered in the first place.
Reply from dresslily2019-01-12
Dear Jasper Boeijen
We are sorry your order has not met your expectations.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
Please check your account and reply to the ticket we have sent you about your issue.
We are always happy to assist you,
DressLily Customer Support Team
Ordered a 3x hoodie from them on Black Friday and paid for expedited shipping which meant 3 to 5 days. I didn't get the garment until after Christmas because they said they were out of stock. When I did finally receive it, it reaked of diesel fumes, the material was so thin I could see through it, and the tag says 3x but it's more like a medium. When I asked for a refund they asked me for a bunch information they already have, that they couldn't find the item from my order(it's the only thing I've ever ordered from them), that they needed all the shipping info from the package (bs), they need "clear proof of defects pictures" before they can begin any kind return or refund.
Return policy is just a lip service they put on the website. Do not give them a single penny of your hard earned money.
Update 1/12/2019
The customer service team did reach out and have agreed to issue a full refund and even asked that I donate the garment to charity on their behalf. Thank you for hearing my plight and making it right for me.
Reply from dresslily2019-01-12
Dear Don Newkirk,
We thank you for your comment.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
We have sent you a message regarding your order via our ticket system. Please kindly check this and reply to us there.
Best regards,
DressLily Customer Support Team
The clothing is fashionable and definitely affordable. I experienced a little bit of difficulty with a return but it was quickly remedied by their customer service.
Reply from dresslily2019-01-06
Dear Stefanie Koskoski,
We regret to hear that you are having sizing issues.
On all our DressLily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.
We look forward to your reply,
Dresslily Customer Service
Ordered 2 of the same style zipup hoodie's in 2 different sizes and colors. The shipping form put in the wrong address after I typed in my own several times. So after several tries with correct address finally showing up I hit enter, and then 2different address's showed up in form? I tried going back to reset but it never changed after I finished purchase.
I emailed them and got a reply in 12 hours. They fixed it in there system so it would be sent to correct address even though my shipping showed opposite, but they assured me they corrected it even though my shipping manifest showed other.
And I got my order in a fast manner on time with the correct items. Even though I had a problem with them on my first experience they did great.
Will order again to try out more products, for it's reasonably priced and stylish, at least the men's clothing is.
Reply from dresslily2019-03-27
Dear Michael,
Thank you for your kind feedback. We are grateful that you took the time to write a review.
We hope to see you on DressLily.com soon!
Many thanks,
DressLily Customer Service Center
Update as of 01/08/2019
only after the online review did dresslilly correct their error and provide me with a full refund. Thank you.
Terrible Business from the get-go. I had read other online reviews after I had purchased and heard from friends that this company was terrible to deal with. Was looking for a dress to wear Christmas Eve. Paid an extra 10.00 for expedited shipping (the dress itself was 19 and change) which guaranteed delivery 4 business days, my total came to around 30.00. Placed the order on 12/10/18, did not receive until 12/23/18. missed the opportunity to wear this to a party I wanted so I had to go to Kohl's (which was fine because I placed the order online, it was ready in an hours and much better pricing and quality.) Meanwhile, I had been messaging the Support staff with Dresslilly who offered no support at all. They kept giving me excuse upon excuse why I had not received yet refused to refund my expedited shipping costs. they told me there wasn't anyway that they could even TRACK MY ITEM. well what do you think happened as soon as I asked for a supervisor? Got an update stating I would receive in 2 days. coincidence? I don't think so. THEN after all that, the dress comes, and too small and see through, despite me legitimately measuring myself and following the supposed sizing chart to the T. and I was given a hard time about even returning to begin with!!!! so of course I want a return.. well then I was told that I would only get half my money back, BEACAUSE THEY ARE CHARGING ME 5.99 TO SHIP IT BACK!!! what even is that all about. Math doesn't add up. I pay 9.99 for expedited shipping, dress costs 19 and change and yet, they "are not allowed to refund the shipping" AND CHARGING ME TO SHIP BACK?!?! so 30 dollars spent and I am getting back a whopping 13.82. AMAZING. guaranteed I will NEVER do business again with these people. Poorest customer service experience ever!
Reply from dresslily2019-01-03
Dear Ashley Perera,
We apologize for the inconvenience you have occurred.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
On all our DressLily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
We have messaged you regarding your case. Please login to your account to reply to us.
We look forward to your reply,
DressLily Customer Support Team
Horrible customer experience! Impossible to return anything!
They purposely do not publish their return address and do not provide access to customers trying to return items via their online chat and phone system prompts, try it yourself before you order. They also failed to provide me with a return address when I asked for it via their online customer support system. So how is someone supposed to be able to return anything at all? I returned items to the return address on the package only to be told they can't receive them there, so I can not get a refund. In addition, they used stall tactics, like asking for photo's of items customers are unhappy with, likely to push the return past the 30 day return policy.. I'll write a follow-up reply if they provide the refund I requested.. 1/2/2019 Update...So Dresslily replied and confirmed my problem. THEY HAVE TO APPROVE ALL RETURNS WHILE AT THE SAME TIME THEY DO NOT PROVIDE A VALID RETURN SHIPPING ADDRESS FOR YOU TO RETURN THE ITEMS TO WHEN ASKED!..... 1/9/2019 update.... Happy to say I have received a full refund! Lots of work getting there but this Trustpilot review was clearly effective in getting that result. I'm glad I didn't have to resort to a credit card dispute. Added 1 star to the review for the refund, but document everything and post reviews to sites that influence Google ratings like Trustpilot...
Reply from dresslily2019-01-01
Dear DENNIS ,
We regret to hear that you are having sizing issues.
On all our DressLily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
All returns must first be approved by our Customer Service Team, if approved, you will be provided with an RMA form. Returned items without a corresponding and filled RMA form and/or not matching the requirements listed above will not be accepted.
After reviewing our record, we confirm we haven' t allowed this return.
We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.
We look forward to your reply,
DressLily Customer Support Team
BUYERS BEWARE!!!! Update to issue below. I saw an add on an app for a nice looking sweater. So I went online and bought it. I paid for rush shipping. It took them almost a month to get me my sweater. First they said it was because of the holiday and shipments were backed up. Than they told me they didn't have the sweater in stock. A month later when the sweater showed up.... A XXL sweater probably wouldn't fit some who wears a large! I am 6'1" 230 LBs. Muscular build and I honestly couldn't even get the sweater over my arms or button accross my chest. Straight to the trash with that sweater and same with this company!
They responded to this review within 12 hours. They are going to refund my account fully and I don't need to return the sweater. I will admit this company does have great customer service, but I learned my lesson ordering from them.
Reply from dresslily2018-12-30
Dear Andrew Sereika,
We are sorry things have taken longer than expected.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
On all our DressLily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
We have messaged you regarding your case. Please login to your account to reply to us.
Many thanks,
DressLily Customer Support Team
Update so after this review they contacted me. They send me a replacement but it still took a bit long to receive. After receiving it I noticed that the quality of their clothing is just not good. I’m just donating both of them. I think they did a better for contacting me but I still think the quality is poor.
Took forever to receive even though I paid expedited shipping. The item was too big so I attempted to start the process of a return. It didn’t work as their website has you start a ticket but it doesn’t let me enter the information. What a waste. Just keep your money
Reply from dresslily2018-12-29
Dear Francine,
We regret to hear that you are having sizing issues.
On all our DressLily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
We always aim to offer our customers the best solutions to their issues in line with our policies.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.
We look forward to your reply,
DressLily Customer Support Team
I had a bad experience and trustpilot has made a way to resolve the issue. I wish i could have went to smaller measures to get the problem solved but overall i am grateful it is resolved.
Edit: after several complaints, Dresslily refunded my order and allowed me to keep the Christmas dresses that arrived on December 27th. The items were decent quality, but sizing was crazy. The small I ordered was more like a medium and the 2xl was more between a large and extra large. Bearing this in mind, and the expectation of not receiving items for a month, I may consider ordering from them again because the styles are very cute.
I ordered 2 Christmas dresses on November 29th, one is a gift. Both appeared to be in stock. 9 days later they still showed as processing so I contacted Dresslily thru their online complain system. They apologized and asked if I wanted to exchange for different items. I said no, if I wasn’t going to get my items by Christmas I needed a refund, 2 days later they said they had my items already packed for shipping, so I waited. The next day the sent me notice they had shipped Dec 14th. Lies! They created a shipping label, it is now Dec 20th and no items have been shipped. If they had shipped it when they said they had, I would have had my items, but instead I probably have no hope at this point to receive the gift I ordered by Christmas. I feel like they just lied to keep my money. I’ve requested proof of actual shipment showing I will receive it by Christmas, or a refund by close of business tomorrow. If I don’t get it, I’ll file a complaint with PayPal. This is ridiculous, they should not be allowed to do business this way.
Reply from dresslily2018-12-21
Dear Shannon Brimage,
Thank you for your review.
All of our items have a processing time that is shown clearly on the product page.
Please note that the total time it will take for you to receive your order is the processing time plus the shipping time.
For more information about our shipping and insurance policy, please refer to our terms and conditions here:
https://www.dresslily.com/m-article-id-36.htm
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
We have sent you a ticket regarding your issue. Please kindly reply to us so that we can give you a suitable solution.
Best regards,
DressLily Customer Support Team
As a fairly new shopper on Dresslily I have found the deals to be great and the shipping is about 4 times faster than any comparative discounted clothes retailer due to their US based office, rather than items being shipped from China. Dresslily has definitely gained a customer for life!
However, one reservation I had was the ordering of the sizes. While most foreign sites have "Asian" sizing which is typically two sizes smaller than US sizing; this was not the case for this website. Pay attention to the sizing measurements provided.
Reply from dresslily2019-03-27
Dear MATT BUTLER,
Thank you for taking the time to write your review. We at DressLily really appreciate this.
Best Regards,
DressLily Customer Service Center
This company has exceptional customer service. If their customer service would work as hard to get orders out on time as they do to get us to CHANGE our reviews, they would EARN great reviews.
I did not write a review to get anything for free - I did it to inform others of the problems that I faced. I have edited my post to state the bare facts....Very POOR/SLOW Processing and Shipping Service. I urge you NOT to order from this site unless you want to wait and wait.....
Reply from dresslily2018-12-20
Dear Dawn Bailey,
We are sorry your order has not met your expectations.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
Please refer to the message we have sent you via our Support Center, with a solution to your issue.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
We look forward to hearing your reply,
DressLily Customer Support Team
For the most part Dresslily are okay. Their clothes are often cheap, not great quality but still good for the price and they have a lot of variety. Their shipping times are about standard, and most of the clothes I've ordered from them were roughly the size I would have expected.
My frustration came when I ordered an XL coat from them (I'm normally a L but like my coats extra baggy) and found what should have been about a size 16/XL was more like a size 8/S! The "full sleeves" were 3/4 on me and although I adored the coat I looked absolutely ridiculous in it! Not a problem, I thought, as I put it back in the bag and got online to their customer support so I could return it for a bigger size. Their website had the coat available in 3XL which is what I figured I'd need given the incorrect sizing of the item.
I'll cut a long story short by just explaining that over many messages to Dresslily they kept telling me the 3XL coat was out of stock so they wouldn't exchange it (even though it was clearly available on their website all through the week I spent emailing them). And because I used some points to buy the coat they wouldn't refund the full amount to me, only the amount of money I'd actually spent, which is completely fair except that they wouldn't refund any of the points I'd spent on the order if I returned it for a full refund. If I had been returning the coat because of my own error I wouldn't be so frustrated but it's just plain awful customer service to send someone an item two sizes too small and then refuse to refund them the total amount they spent on buying it, in points or otherwise (and as one of their offers was to put points on my account rather than refund my PayPal account, I know they're perfectly capable of refunding the points). Very disappointing.
-----------
*EDIT*
Since writing this review, DressLily contacted me to resolve the issue. It took a few more messages back-and-forth but in the end they've refunded me almost the full price of the coat (not quite as much as I'd payed due to conversion rates, but as much as the coat was priced at in dollars on their website so I'm satisfied). They've also allowed me to keep the coat that was too small for me, which is of little use to me but they requested I give it to charity if I had no use for it (which I'll admit I did find quite noble of them).
I'm relieved to have the issue finally resolved, and to no longer be worse off because of the sizing issue, it's just a shame it took so much friction to achieve it.
Reply from dresslily2018-12-18
Dear JoJo Rawr,
We are sorry your order has not met your expectations.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
Please refer to the message we have sent you via our Support Center, with a solution to your issue.
We look forward to hearing your reply,
DressLily Customer Support Team
I was initially a little sceptical after reading such terrible reviews about this site. I paid the expedited shipping (5-7 days arrival), my dresses arrived in 8 days 🙄. Both dresses were perfect fit ( I did order one size bigger). The only issue I had was the extra £20 I was required to pay for customs charges- this was later explained to me by my husband 😁😘😂 I will order from this site again. My husband loves me in the dresses too 😁
Reply from dresslily2019-03-27
Dear Rachael Christie,
Thank you for taking the time to write your review. We at DressLily really appreciate this.
Best Regards,
DressLily Customer Service Center
Takes a little time to recieve order. Customs Service was responsive after a question I had regarding shipping. Solved problem.
Reply from dresslily2018-12-15
Dear Forrest Reyle,
We are sorry things have taken longer than expected.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: https://www.dresslily.com/m-article-id-36.htm
Would you mind messaging us your VALID order number?
We will offer you a solution via the ticket center.
Thank you,
DressLily Customer Support Team
I’ve ordered E products.
Unfortunately the hoodies were to small?
XL
There was a communication problem when reaching out, but it sounds like once my 3rd item arrives they will work on my return. Coming from China, I didn’t expect 1week delivery. It took about 3 weeks.
Reply from dresslily2019-05-28
Dear John,
Thank you for your kind feedback. We are grateful that you took the time to write a review.
We hope to see you on DressLily.com soon!
Many thanks,
DressLily Customer Service Center
This website is a piece of garbage
i ordered 5 items from this place and i accidently ordered two items the incorrect size. immediately contacted customer support with there 24hour service and asked him what i wanted changed before the order was processed and sent.Weeks pass and i contact them again saying whats the hold up and they said i had requested a change order..yea why hasnt it been changed and sent. i should have recieved the package the week of ordering, i had expedited shipping. so i tell him the same thing as the first guy and he ships the order... i look at the order and the sizes werent changed so i had to contact them again and they said they couldnt do anything until i receieved the package. i received it and contacted for a refund and despite the fuckery they put me through they make me pay out of pocket for a shipping label to retrun the clothing items like seriously? they said there were going to refund me 49.66 USD when the refunded amount should have been 61.47 USD. 5.99 USD for shipping. do the math. not worth the hassle
Reply from dresslily2018-12-14
Dear Scott Ramirez,
We regret to hear that you are having sizing issues.
On all our DressLily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
We always aim to offer our customers the best solutions to their issues in line with our policies.
For the USA csutomer,we will give a prepared shipping label for returning.
Please note that a fee of 5.99 USD will be deducted from the final refund to cover this fee.
Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
Would you mind messaging us your VALID order number?
We will offer you a solution via the ticket center.
Thanks,
DressLily Customer Support Team
Surprised by good customer service, disappointed with quality
With some of the other reviews on here I was a bit scared of their customer service but I'm happy to report I got great customer service. I ordered a shirt and a sweatshirt. The problem wasn't the shipping, they came right on time. It was the quality for the price. I spent almost 50 dollars for very cheap, thin material. Wasn't at all worth the price. I returned it and received my refund today. I had to pay return shipping so keep that in mind but it wasnt too much.
If you are going to buy on dresslily, make sure what you are buying is under 10 dollars. At least then it wouldnt be such a loss for cheap and thin material. What you're getting is Wish app quality for more money. I love wish because their stuff is cheap so I don't mind it. Just keep that in mind when shopping. Also keep in mind shipping can take up to a month.
Reply from dresslily2018-12-15
Dear Mona KinKade,
We are sorry that your order has not met your expectations.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
Would you mind messaging us your VALID order number?
We will offer you a solution via the ticket center.
We are always happy to assist you,
DressLily Customer Support Team
I received no notice that the items I had ordered in November would not arrive until well into Feb. When I contacted customer service I was eventually able to get a full refund and I was offered a $15 credit for my troubles (which bumped this review to 3 stars). I would have preferred to have what items I could expedited in time for Christmas with a discount, but at least they did respond in a timely manner. I will try them again, but only if I am planning on getting my items 4 months later. This is average or acceptable at best.
Reply from dresslily2018-12-15
Dear Joshua,
We are sorry things have taken longer than expected.
Please note that all our items have varying processing times, that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
We have contacted you via our Support Center. Please reply to us there.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: https://www.dresslily.com/m-article-id-36.htm
Many thanks,
DressLily Customer Support Team
