Dresslily offers a wide range of fashion products including matching couple outfits, women's dresses, tankinis, and men's shirts. The brand emphasizes a diverse product mix catering to vacation, beach, bohemian, casual, and themed outfits, often featuring floral, tropical, and ethnic prints. Dresslily provides a platform where customers can earn D-points through check-ins and enjoy various promotions and discounts; subscription is free. The website highlights a user-friendly shopping experience with secure checkout and fraud detection, supported by cookie policies to enhance user experience. https://www.dresslily.com/
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Is dresslily legit?
dresslily (dresslily.com) has a 3.1 out of 5 rating on OK.one, based on 885 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 95% of negative reviews; 16 of them were added in the last 12 months. Last updated 2026-10-24.
Poor customer service .
Dhl due to deliver tuesday i have been unable to change delivery address with dhl.
Emailed to get address changed no response. Had text asking me to pay import duty £4.66 on top of £44 for a hoodie for christmas ..
Nothing stated when you order ?
This a big con.
I m not expecting to see the item as dhl wont deliver unless they change del address .... rather hard to get it done as web chat doesnt understand what im asking.
Just glad i paid with paypal
Reply from dresslily2018-12-14
Dear Sarah Wheeler,
We regret to hear that you have had to pay import tax.
According to our website's policy import taxes are solely customer’s responsibility.
Once placing an order with us customers agree to our terms and conditions.
The shipper first pays the fee on your behalf, then asks you to pay once they deliver the package to you.
Taxes are charged by the local Customs Office and country regulations are beyond our control.
Please see our policy on tax for more details: http://www.dresslily.com/m-article-id-58.htm.
We have already shipped out your order. Therefore, we are unable to edit the order information for you now.
We have contacted you about your issue via ticket. Please kindly reply to us through your account.
Thank you,
DressLily Customer Support Team
Item ordered over a month ago & still not received
Ordered an item that said it was in stock on Nov 4th...almost two weeks later I hadn’t received the item so I contacted them to be told it was not in stock and they would ship as soon as it was...it was shipped a couple days later had an expected delivery date of the 26th then still never showed up and tracking showed pending delivery..I again contacted them to be told they have to give item 10-18 business days then was told by the 30th of Dec wich is way over the 18 days when asked about that was sent some generic message not answering my questions at all then yesterday would have been the 18th day after shipping that I STILL didn’t receive the item I again contacted them only to get yet another generic response..this item was ordered for an event that will be in less than a week now and they will not refund or send a replacement I even paid for the shipping insurance in case something like this happened and they still aren’t helping....do yourself a favor and order from some other company one that actually cares about doing the right thing for its customers. I will NEVER order from them again
Update....they contacted me and finally issued a refund
Reply from dresslily2018-12-14
Dear Jennifer Hayes,
We are sorry things have taken longer than expected.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
Find out more about our policy see here:https://www.dresslily.com/m-article-id-80.htm
We have messaged you regarding your case. Please login to your account to reply to us.
Many thanks,
DressLily Customer Support Team
Ordered 2 pairs of jeans and a top ,added an extra size to be sure they would fit ,had no idea they were coming from China ,the items have all been shipped separately, I'm a 38 waist and you would be lucky if they fit my son who is a 28 waist and the quality is shocking
I've updated my review to 3 stars as I've just been offered a full refund from Dresslily, well done on getting back so quick ,so the 3 stars are for customer service ,but stick by my quality issues ,but I will donate the items to a local charity
Reply from dresslily2018-12-13
Dear Martin kane,
We regret to hear that you are having sizing issues.
On all our DressLily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
Please refer to the message we have sent you via our Support Center, with a solution to your issue.
We look forward to hearing your reply,
DressLily Customer Support Team
We never received the goods but did get a full refund
We did not receive the goods, but we have been offered a full refund and can keep the goods if they do turn up.
Reply from dresslily2018-12-12
Dear Sarah Pickard,
Thank you for your time.
We are sorry to hear you are having issues.
We have delivered your parcel to the correct address as provided to you during the checkout. It has been delivered successfully according to the shipping company.
Technically we should offer no compensation.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: https://www.dresslily.com/m-article-id-36.htm
We have messaged you regarding your issue. Please kindly login to your account and reply to us there.
Best regards,
DressLily Customer Support Team
I had a bad experience at 1st but after talking to them they changed my order and refunded me the difference. Thanks u
Reply from dresslily2018-12-12
Dear Ms.Morris74,
We are sorry that you were not satisfied with your order.
DressLily provides very accurate product descriptions on all of our product pages.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
Please check your account and reply to the ticket we have sent you about your issue.
Many thanks,
DressLily Customer Support Team
Ordered 2 shirts for hubby ordered 3xl which should have been to big, they finally arrived and are no bigger than a small large, need to send back but this will be at my own cost even though the sizing is not correct. They offered to let me keep the items and give me an £8.00 refund when my order was £28, a joke I don’t want the shirts they are no good AVOID, AVOID, would never use again
This is an update on my previous review, thank you customer service for dealing with my issue would now use again
Reply from dresslily2018-12-10
Dear Mrs nealgrove,
We regret to hear that you are having sizing issues.
On all our DressLily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
Please check your account and reply to the ticket we have sent you about your issue.
We are always happy to assist you,
DressLily Customer Support Team
Quality was less than expected. However, customer service issued a refund with no problem! Thanks Dresslily!
Reply from dresslily2018-12-10
Dear Christine Hancock,
We are sorry your order has not met your expectations.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
Would you mind messaging us your VALID order number?
We will offer you a solution via the ticket center.
We look forward to hearing your reply,
DressLily Customer Support Team
I was finally contacted by dresslily saying I would get a refund.but it upsets me it had to come down to a bad review before being offered a refund. But I am thankful for the help . Still not sure how my old address got in the system because I order online ALL the time and yet the first time I order from a different company a 4 yr old address got in the mix..smh.
Reply from dresslily2018-12-08
Dear Charlsa,
Thank you for your time.
Customers are fully responsible for indicating the correct address and we cannot be held responsible for any incorrect information given by the customer.
Please refer to our terms and conditions here: https://www.dresslily.com/m-article-id-36.htm
Therefore there should be no compensation in your case.
Our order numbers start with a capital L followed by 16 numbers, if you can offer us an order number we would be more than happy to assist you.
Thanks,
DressLily Customer Support Team
After an initial bad experience with seller, they contacted me and tried extremely hard in resolving the issue, which was out of their hands.
I must say, the seller has put more effort in than some of the UK sellers that I have experienced.
A good seller shines when things go wrong. Here is an example of great seller.
Thank you
Reply from dresslily2018-12-08
Dear Ilyas Kajee,
We are sorry to hear you are having issues.
All of our items have a processing time that is shown clearly on the product page.
Please note that the total time it will take for you to receive your order is the processing time plus the shipping time.
We always aim to offer our customers the best solutions to their issues in line with our policies.
Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
Our order numbers start with a capital L followed by 16 numbers, if you can offer us an order number we would be more than happy to assist you.
Best regards,
DressLily Customer Support Team
I order on 11/11 wireless headphones.
On 06/12 they refund me because the supplier is running out of stock.
Conclusion for me :
- Deprive for hot deals during 11/11
- Treasury of less 50USD for a month
- no gift for my brother during christmas
But they gave me a 10USD coupons as a compensation.
Reply from dresslily2018-12-07
Dear Maxime Lachalarde,
Thank you for taking the time to write your review.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
We have messaged you regarding your case. Please login to your account to reply to us.
Many thanks,
DressLily Customer Support Team
I ordered a festive and then chose to read reviews which filled me with dread and I didn't actually expect to receive my order because of the negative feedback dreslily received. I ordered on the 29th November and received my dress today 6th December. I live in the UK and got a tracking number to use on the royal mail website. The dress cost £15 and it's for a bit of fun at Christmas - I was not expecting great quality material for that price. I took a gamble on the sizing. I'm a size 14 and went for 2xl. Petfect fit. This is the positive feedback they deserve.
Reply from dresslily2019-04-07
Dear chloe herbert,
We would like to thank you for your kind review. We at DressLily will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at DressLily again soon.
Many thanks,
DressLily Customer Service Center
Articles indiqués en stock qui finalement ne sont toujours pas disponibles 2 semaines plus tard sans qu'on ne vous en informe, commande annulée par le fournisseur, SAV robot qui ne répond pas aux demandes... Mais site fair play qui indemnise pour une nouvelle commande.
Reply from dresslily2018-12-05
Dear Arnaud-D,
Thank you for your review.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.
We look forward to your reply,
DressLily Customer Support Team
I must rebut my previous post after the courtesy and consideration I've received from DressLily. I understand there are challenges in retail service whether in person or virtual but what really matters is common courtesy, respect, and professionalism in customer service. Excellent customer service brings me back everytime. I WILL continue business with DressLily. Thank You, DressLily
We ordered a doll from dresslilly in September for my daughter's SANTA present. 4 days ago dresslilly told us the doll was out of stock. This is December. The doll had been fully paid for and was in stock at time of purchase. They told us they were coming back into stock this week 4th of December but we would have to pay another 83 USD to have it priority shipped to Ireland. This is NOT our fault but the fault of dresslilly and I am infuriated as we cannot get customer support by phone. It is an absolute disgrace that my 7 year old daughter will not get her Santa present that was ordered and paid for in September. My ticket number is LL81112024549758. I expect a response.
Reply from dresslily2019-04-07
Dear Anna Barton,
We sincerely appreciate your feedback.
We are happy to hear that you enjoy shopping with us at DressLily .com.
Please feel free to contact us if you have any issue.
Thank you for your support.
DressLily Customer Service Center
I thought I had discovered perfect online clothing store....WRONG
I thought I had discovered the perfect online clothing store but I was surely wrong and disappointed. DressLily's website misrepresent items availability. You have to find out items in stock after purchasing and processing. Shipping options are misrepresented and unreliable. I carefully review an item on website: availability, product details, cost, size and any reviews about the item; and if it meets my satisfaction, then I make my purchase. On several occasions, I selected expedite delivery, and would pay extra for delivery. This is where problems lies with DressLily. First Issue, my purchases will remain in "Processing" status for days/weeks. I'd send an email asking why the order is in processing status so long. DressLily's response would be that the item is currently out of stock. I send email asking "why are just telling me the item is out of stock? If it wasn't for my email inquiring the status why my order is in processing status so long, when were you going to advise me that the item out of stock?" Allow me to extend my most gratitude and happiness of the orders I had received. Whenever I wear any items from DressLily, I always get many compliments. Unfortunately, this brings me to my second issue. Upon selecting items on website and during the purchasing process, I would select expedite delivery (7 to 15 days). OMG....(frustration) delivery was 15 to 25 days later.
Reply from dresslily2018-12-03
Dear Edward Garlington,
We apologize for any inconvenience caused.
DressLily clearly states on each item page the processing time of each product. The time it takes for you to receive your package will be the processing time plus the shipping time.
However, please be aware that our warehouse is currently seeing an increase in incoming shipments due to the holidays season coming, that might slow down the outgoing process of your order.
We always aim to offer our customers the best solutions to their issues in line with our policies.
Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
Would you mind messaging us your VALID order number?
We will offer you a solution via the ticket center.
We look forward to hearing from you,
DressLily Customer Support Team
Had no issues with paying and shipping, made an order Nov. 9th of one dress. I received an email on Nov. 16th that the dress had been shipped and received it on Nov. 29th. The material of the dress was great but the sewing of it was not great. Did not fit at all like it looked in the picture. I may keep the dress and try to fix it myself because I’ve seen bad reviews on customer service. Will most likely not be purchasing clothes from this website anymore.
Reply from dresslily2018-12-02
Dear Angelica,
We are sorry your order has not met your expectations.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
Would you mind messaging us your VALID order number?
We will offer you a solution via the ticket center.
We look forward to hearing from you,
DressLily Customer Support Team
Ordered a couple of cheap tops from Dresslilly only to find the sizes were way too small. I’m normally a large but the items I received were easily a Uk medium. I tried to exchange for a larger size but was instead given the option of a part refund. The time it took to get to the refund stage was such that I took the refund (a derisory £9 against a £39 order) just to be done with it. If you want cheap imports that take forever to deliver, with no customer service at all, then this is your place. - Following this review I was contacted by Dresslilly and provided with a full refund without the need to return the items (which will go to charity). If they can communicate this way with customers in the future they will have better reviews!
Reply from dresslily2018-12-02
Dear Chris,
We regret to hear that you are having sizing issues.
On all our DressLily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
Our order numbers start with a capital L followed by 16 numbers, if you can offer us an order number we would be more than happy to assist you.
We look forward to your reply,
DressLily Customer Support Team
I ordered a holiday dress from here, and for what I paid, the quality expectation matched. I paid a little extra for expedited shipping (the free shipping was something ridiculous like 5 weeks), and my dress arrived about a week early. Only two warnings I would give: a) they're an international company, so if you're ordering from the US, expect a fee, and b) their sizes are TRUE to scale of the measurements they offer. I wear a L/XL or a 14/16 in the US, I bought a size 2XL dress, and it's too small to wear (but, I knew this from the measurements they provided and I took a risk anyway).
Reply from dresslily2019-04-07
Dear Amanda Ford,
Thank you for your kind review about DressLily.We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on DressLily.com soon!
Best regards,
DressLily Customer Service Center
Ok so the clothing does take a while to turn up but it is to be expected as they are shipped in, so I was happy to wait as I feel it is made clear to the buyer.
I received all the items with a tracking number, they were well packed and pretty close to how they looked on the website.
To me they have delivered what they said they would.
The star I removed was because the clothes sizes seemed to be different to what they are in the UK, they were either too tight or too big. Also when return I g the items, I was told I had to use Royal mail which is costly when you have to pay the return postage.
I would also say they were too many questions in trying to return the items including too many questions attempting to give me points rather than a refund.
All in all they delivered the goods, allowed a return and refunded my money. I can't complain really.
Reply from dresslily2019-03-27
Dear Lorne Sainsbury,
We sincerely appreciate your feedback.
We are happy to hear that you enjoy shopping with us at DressLily .com.
Please feel free to contact us if you have any issue.
Thank you for your support.
DressLily Customer Service Center
Took them over ten days just to ship a single shirt.
Reply from dresslily2018-11-27
Dear John Vinueza,
Thank you for your comment.
Kindly note that the total time it will take to receive your order is the processing time + the shipping time.
Please see below for more details:
1. Processing time:
All DressLily products require a processing time. It is necessary for us to inspect all items one by one prior to shipping.
Processing time takes usually 3-7 business days. Specific processing is indicated on each item page. Now, we also have items that can be shipped within 24H.
2. The shipping time depends on the shipping method you choose when you place the order.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
Would you mind messaging us your VALID order number?
We will offer you a solution via the ticket cente
We hope to hear from you soon,
DressLily Customer Support Team
