Dresslily offers a wide range of fashion products including matching couple outfits, women's dresses, tankinis, and men's shirts. The brand emphasizes a diverse product mix catering to vacation, beach, bohemian, casual, and themed outfits, often featuring floral, tropical, and ethnic prints. Dresslily provides a platform where customers can earn D-points through check-ins and enjoy various promotions and discounts; subscription is free. The website highlights a user-friendly shopping experience with secure checkout and fraud detection, supported by cookie policies to enhance user experience. https://www.dresslily.com/
Written by the business, not verified by us.
Is dresslily legit?
dresslily (dresslily.com) has a 3.1 out of 5 rating on OK.one, based on 885 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 95% of negative reviews; 16 of them were added in the last 12 months. Last updated 2026-10-24.
This company is horrible. I have been waiting on a dress that I ordered for a Halloween Costume. I ordered it on October 9 and paid for EXPEDITED shipping. It said it would ship in 3 days. They claim it shipped October 15 which was not within the 3 days. I even spoke via live chat to make sure it would be here by Oct 20 and they assured me it would. It is now Oct 18 and when I track the package, it says it's in pre-shipment. There's no way it's even going to make it by the time I need it on Oct. 26. And I'm sure they're going to post a message about helping via messenger but they just keep saying it's on its way which I don't believe. Don't waste your money or your time with this awful company.
*After seeing this review, they did refund my shipping amount. The costume did arrive before my event (after it was promised). Just be forewarned that you need to leave PLENTY of time to order.
Reply from dresslily2018-10-19
Dear Lisa Shah,
We are sorry things have taken longer than expected.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
We have messaged you regarding your case. Please login to your account to reply to us.
Many thanks,
DressLily Customer Support Team
I ordered something two weeks ago and it still has not come, I don’t know if it is a shipping problem but I have been waiting a while and I need my stuff ASAP. So it would be helpful if you could tell me how much longer I will have to wait.
Reply from dresslily2018-10-19
Dear Kate Challoner,
We are sorry that you are experiencing issues.
DressLily clearly states on each item page the processing time of each product. The time it takes for you to receive your package will be the processing time plus the shipping time.
Would you mind messaging us your VALID order number?
We will offer you a solution via the ticket center.
Many thanks,
DressLily Customer Support Team
Spent over £50 on a few new jumpers for winter and all of them were too small and made in China. The packaging they arrived in was filthy like it had been sat in a dirty dusty warehouse for ages and the material quality was very low and tacky looking. They do not offer free returns and only offered a partial refund of $20 which works out £15.20 which I think is a disgrace now that I am stuck with these useless items and out of pocket.
Reply from dresslily2018-10-15
Dear Emma Slade,
We are sorry your order has not met your expectations.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
Please refer to the message we have sent you via our Support Center, with a solution to your issue.
We look forward to hearing your reply,
DressLily Customer Support Team
update my item will be returned. Thank you. I purchased other tapestry just wanted to share what kind of ideas you can do with them. If you live in a place with no windows this is a good option to create your own window like art.
Reply from dresslily2018-11-16
Dear Marcia Patiño,
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Check back at DressLily.com again soon for all our latest deals.
Many thanks,
DressLily Customer Service Center
My item didn't arrive.
I had to deal with a Facebook bot when I tried to let them know. They said: "It has been delivered successfully according to the shipping company. Technically we should offer no compensation."
I have tried multiple channels to get through to them and they have laid the blame firmly at AusPost's door - offering no replacement unless I paid a further 20USD which after what has happened, I am unwilling to do.
*****************
UPDATE: Since posting this review, I have received a full refund.
Reply from dresslily2018-10-11
Dear Kat Thomas,
We are sorry things have taken longer than expected.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
Could you kindly confirm it again and note us the valid order number?
Once we get the feedback from you, we will provide the solutions for you via the [email protected].
Awaiting your reply!
DressLily Customer Support Team
Ordered a jacket from them on Oct 2 and got it Oct 9, correct size and all. That alone got 3 stars from me. Two things how ever, the stitching was kind of large on the inside and rubs against your skin, h/e the jacket is very affordable so I can't expect top tier service. Materials were nice and felt great. But the big thing that got 2 stars taken away from me is the jacket has stitching for pockets and you can see them on the inside, except the pockets themselves are stitched up so you can't even put your hands in there. The product is (Zip Up Faux Twinset Hoodie) so the company might want to look into that. Otherwise I've had no problem with the system.
Reply from dresslily2018-10-12
Dear Hannebal,
We are sorry your order has not met your expectations.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
If any questions, please email us at [email protected].
DressLily Customer Support Team
Ordered a nice looking knitted sweater I saw in an online ad. Didnt check the store. Thought it was american. Turned out to be chineze. Took two weeks for it to arrive. Sweater was correct width, but way to short. Threads were sticking out of all the seams. Also, size label was on the outside of the seam of the sleeve?!
Wasted money. Never again.
Edit:
Dresslily's respons was excellent. They fully reimbursed me and asked me to donate the sweater to charity. That I will happily do. Hopefully someone smaller will be happy with it.
Unexpected but great service. Keep this up. Maybe include length information in the article size description.
Reply from dresslily2018-10-12
Dear Roy Ambrosius,
We are sorry your order has not met your expectations.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
Please refer to the message we have sent you via our Support Center, with a solution to your issue.
We look forward to hearing your reply,
DressLily Customer Support Team
I have bought probably 7 or 8 shirts from dresslily.com and while I've loved the aesthetics of all of them, the fits have kind of been all over the place. For example, I ended up getting two of the same shirt, both XL, because of an issue with my old address and one fit perfect and the other was too small. This has happened with both longsleeve and shortsleeve button down shirts. Prices are unbeatable, though, will keep going back!
Reply from dresslily2018-11-16
Dear Mitchell Goheen,
Thank you for your kind review about DressLily.We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on DressLily.com soon!
Best regards,
DressLily Customer Service Center
I ordered the dress the end of August and was waiting for about a month with no show of delivery. So, I emailed DressLily and asked them where my dress was. They put me on the priority list and I received my dress in October. So, it was over a month of waiting.
When the dress arrived, I was excited to finally see it. As reading from other reviews, the material is very thin and doesn't resemble the dress online. The size does run small as stated on other reviews, so I ordered a size up.
As adorable as the print is, the dress material a bit cheap. It's an empire waist, so it's not very flattering. It will be too much effort to return the dress because the company is based in Hong Kong. When I was looking at these dresses online via Instagram, it looked like it was a local company in the U.S.
Anyone who is interested in purchasing from DressLily, be aware of long waits for delivery and material that is cheaper than it looks in the beautiful displayed photos.
They cancelled the order after getting transaction from my card..
Edit: Now they shipped the item. I will update if the item arrives.
Edit2: Item was broken on arrival. I kindly requested new item. I bought the item with the coupon and cash. But they only refunded cash. My coupon has lost! No reply from support
Edit 3: They gave me 5usd coupon with no alt limit.
Reply from dresslily2018-09-28
Dear ERTEM,
We apologize for any inconvenience caused.
Could you kindly offer us the order number to check it for you?
We look forward to your reply,
Dresslily Customer Support Team
Extremely, extremely concerned with the reviews I'm reading here as placed an order of 3 shirts going on what appeared to be a professional and efficient site promising free shipping here to the UK, as I am based in London.
I will be leaving this negative review here until my items have arrived safely and in totality then I will review honestly.
EDIT: Have changed my review as much to my surprise given the other reviews my items arrived in good time and as requested. One shirt size was slightly too big I felt for a medium but no real complaints beyond that. Will be wearing all.
Reply from dresslily2018-09-29
Dear Edgar Brown,
We are sorry to hear that you were not satisfied with your order.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
Please check your account and reply to the ticket we have sent you about your issue.
We are always happy to assist you,
DressLily Customer Support Team
Ordered a plus size party dress before reading reviews so was quite worried. But my dress arrived as stated. Email informed me when item was shipped. It said 7-15 work days but arrived in 5. Dress fits really nicely and I'm looking forward to wearing it for a special occasion.
Reply from dresslily2018-11-16
Dear Bella Wilson,
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Check back at DressLily.com again soon for all our latest deals.
Many thanks,
DressLily Customer Service Center
Ordered polka dot swing dress which looked great in the pictures. When it arrived, I was disappointed at how flimsy the material was, but decided to wear it anyway. It looked OK on though the fit wasn't great, it was a little big. Planned to wear it for a second time to a film premiere event and as I put it on, the zip completely broke. I had to put something else on last-minute and I was really disappointed.
I was only offered a refund after posting about my experience- initially I was fobbed off and then I was given a token payment of 3 USD. That's about the cost of a birthday card. So disappointed that to get a half decent service you have to resort to using these kind of forums to share the truth with other customers. I've now received a refund but overall a cautionary tale.
Reply from dresslily2018-09-20
Dear Sophie,
We are sorry your order has not met your expectations.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
Please refer to the message we have sent you via our Support Center, with a solution to your issue.
We look forward to hearing your reply,
Dresslily Customer Support Team
Update - Dresslily have been very quick and efficient in clearing this matter up and I am thankful for the reimbursement of cost and the admission of error on their part. For that reason I have revised my review to reflect this as this was the only thing that made the experience worthy of poor feedback.
Many thanks
Not worth the bother ....... unacceptable service to place a large order in excess of £150, to then be presented with an email from the shipper researching the company under suspicions of incorrect valuations and paperwork, which subsequently led to be charged an eye watering £70.00 for duty and taxes.
Not such an affordable website after all.
Will never use again - on reviews stating it was impossible to refund unwanted items I didn't bother trying and then additionally incurring this astronomical bill for the items has left me profoundly disappointed and saddened by an experience of shopping that could have had a positive review otherwise.
Reply from dresslily2018-09-20
Dear Jane,
We regret to hear that you have had to pay import tax.
Please see our policy on tax for more details: http://www.dresslily.com/m-article-id-58.htm.
We have 30 days for warranty, if customer are not satisfied with the items they receive, we can easily arrange an exchange or refund within 30 days for you.
Please kindly review our warranty policy here: https://www.dresslily.com/m-article-id-80.htm
Unfortunately, not all our reviews are positive. Of course, occasionally we may come across some issues, however we are always looking for solutions to improve
our over all shopping experience for our loyal customers. We are always here to help and give our customers the best solutions possible and value all feedback.
We have contacted you about your issue via ticket. Please kindly reply to us through your account.
Thank you,
Dresslily Customer Support Team
Skeptical after reading all the reviews and nervous that what I ordered would run too small. Came in less than a week with extra charge of shipping. And all my i teams fit and look as pictured. Very happy.
Reply from dresslily2018-11-16
Dear Julianne,
We sincerely appreciate your feedback.
We are happy to hear that you enjoy shopping with us at DressLily .com.
Please feel free to contact us if you have any issue.
Thank you for your support.
DressLily Customer Service Center
I ordered with expedited shipping. I didn't get my order for over two weeks! Shirts were very cheap! Sizing is all wrong even compared to the sizing guide. I would call it a child's large and I even ordered a size big based on reviews of shirts being small. Tried one shirt on and it ripped at the seams it was so cheaply made. It was like wearing a paper shirt. None of these were made of cotton. Recommend spending money for quality designer clothes not cheap knock offs.
Reply from dresslily2018-09-11
Dear Brian,
We are sorry things have taken longer than expected.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
On all our DressLily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
Also our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
In order to resolve the issue for you more quickly, could you kindly provide the valid order number for us.
Once we get the feedback from you, we will provide the best solutions for you soon.
After sales issues can be resolved by our Support Center within 24 hours.
Please send a message to our dedicated after sales team here:https://www.dresslily.com/m-article-id-12.htm
We look forward to your reply,
DressLily Customer Support Team
Disappointed. Not only was it not clearly noted that swimwear was not returnable, but their own sizing guide is off and inconsistent. I order two swimsuits. Same size was ordered. One is roughly two US sizes larger than their conversion chart and the other is just a poor fit all together, not being at all what was shown online. I can advise that the products did arrive in a timely manner. Just bummed that it was money down the drain since neither fit and they won’t return or exchange.
Within days of my original review, they reached out to me and offered to refund me for the items. They were prompt and followed through. Their customer serviced rocked! Definitely made up for the disappointment, I so wish the swimsuits would’ve worked out and hope that they can at least offer exchanges in the future.
Reply from dresslily2018-09-08
Dear 1MrsPatino,
We are sorry to hear that you are not satisfied with your order.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
Also on all our DressLily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
We always aim to offer our customers the best solutions to their issues in line with our policies.
Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
Please refer to the message we have sent you via our Support Center, with a solution to your issue.
We look forward to hearing your reply,
DressLily Customer Support Team
Dress Lily gave me a full refund after I the incorrect size. It wasn’t easy, but in the end, they did the right thing. Thank you.
Reply from dresslily2018-09-05
Dear Andrew Haynes,
We regret to hear that you are having sizing issues.
On all our DressLily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
We always aim to offer our customers the best solutions to their issues in line with our policies.
Please kindly understand that normally customer needs to return the items to us for full refund.
Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.
We look forward to your reply,
DressLily Customer Support Team
Will look like the pic but not feel like you imagine
It’s kind of a grey area not as much of a risk as wish but not as “real” as ASOS etc.. kinda similar to eBay what you get will almost always atleast look like what you ordered and stuff actually does arrive, postage takes usually around 2 weeks to uk (not sure about elsewhere),
Perfect if your not in a hurry to get stuff and you don’t care about it being perfect or the material you imagined as long as it looks the part
