Dresslily offers a wide range of fashion products including matching couple outfits, women's dresses, tankinis, and men's shirts. The brand emphasizes a diverse product mix catering to vacation, beach, bohemian, casual, and themed outfits, often featuring floral, tropical, and ethnic prints. Dresslily provides a platform where customers can earn D-points through check-ins and enjoy various promotions and discounts; subscription is free. The website highlights a user-friendly shopping experience with secure checkout and fraud detection, supported by cookie policies to enhance user experience. https://www.dresslily.com/
Written by the business, not verified by us.
Is dresslily legit?
dresslily (dresslily.com) has a 3.1 out of 5 rating on OK.one, based on 885 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 95% of negative reviews; 16 of them were added in the last 12 months. Last updated 2026-10-24.
I have used DressLilly for a number of purchases in the past. They have some unique designs that are great for my work in entertainment and are well-priced for their quality and serviceability. You do have to be careful about sizing, as I guess many of the garments are from different manufacturers/suppliers. With a bit of experience and care you can get a good product from them. Their returns policy and process, however, is a joke. Providing photographs of the items and the packaging, quoting all the reference numbers that they have sent you and then communicating all of this back to them - OK fair enough so far. Bearing in mind this is for an item wrongly described/sent in their on-line catalogue, you then follow the instructions to return the item via a UK shipper. Not quite as straightforward though, you have to send them the tracking number so they can confirm receipt. So after all that, I am informed that they cannot trace the returned item - when I have a receipt and a signature confirming delivery of the item! This is not helpful, responsive customer service, this is processes put in place that prevents it.
Reply from dresslily2018-07-18
Dear Graham Savage,
We regret to hear that you are having sizing issues.
On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
Please check your account and reply to the ticket we have sent you about your issue.
We are always happy to assist you,
Dresslily Customer Support Team
Dresslily is hit or miss.
Hit: If your items fit exactly the way they are supposed to. I would recommend reading the size guide for each item, because not all items are the same (for example, what might be a 1X could be a 3X in another similar item).
Miss: If your items do not fit exactly the way they are supposed to. Even if you follow the size guide and order the appropriate size, women's bodies are all different and may not be an exact match. If it is a swimsuit, because there are no returns/exchanges, you are stuck. If it is an item that can be accepted to return/exchange, I heard it is very difficult going back and forth.
Although, their website says "we will always offer the best solution for our customers", it doesn't apply to certain stipulations of their warranty and/or if it is not their fault.
Reply from dresslily2018-07-15
Dear Amy，
We regret to hear that you are having sizing issues.
On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.
We look forward to your reply,
Dresslily Customer Support Team
No returns on swimwear. Check the size chart on each item.
I ordered 3 items. 1 fit well and the other 2 did not. Swim wear is considered to be lingerie and is not returnable per customer service. I was partially refunded and given a store credit. I will admit that customer service tried really hard to resolve my issue. It is very difficult to choose swimwear on line with just a size chart. Most sizes are the same on the chart but check each one as they can very slightly. I will try ordering a dress which is more forgiving than a swimsuit.
Reply from dresslily2018-07-13
Dear KARIN,
We regret to hear that you are having sizing issues.
On all our Dresslily product pages, below the product description, we offer a clearly marked size chart.
We have sent you a message with the solutions via our Support Center. Please login to your account and reply to us there.
We look forward to your reply,
Dresslily Customer Support Team
Order LL1807061338376489
As others have stated, quality is not as amazing as appears on the website (but common sense would allow for this, knowing that the items are cheaply made in China) and sizes are smaller than indicated.
The main issue relates to a surprise 'hidden cost' - I was forced to pay £23.22 for the customs charge before I could receive the goods. This was unexpected and misrepresents the 'good value for money' aspect of the website. Why was this not included?
I was attracted to DressLily for the wide range of varied clothing styles, but I don't think I'll be ordering again if this is the case in the future - what you end up paying is deceptive.
Reply from dresslily2018-07-13
Dear Rose,
We apologize for any inconvenience caused.
On all our Dresslily product pages, below the product description, we offer a clearly marked size chart.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
We regret to hear that you have had to pay import tax.
Please see our policy on tax for more details: http://www.dresslily.com/m-article-id-58.htm.
Please refer to the message we have sent you via our Support Center, with a solution to your issue.
We look forward to hearing your reply,
Dresslily Customer Support Team
I would not recommend this site. The dresses are poor quality, made in China, and take a long time to arrive. However, the customer service did make things right with me, so I appreciated that.
Reply from dresslily2018-07-14
Dear Mandi,
We are sorry your order has not met your expectations.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
Please check your account and reply to the ticket we have sent you about your issue.
We are always happy to assist you,
Dresslily Customer Support Team
Prices are good, sizes are not, unfotunately.
But the fabrics are great and service and feedback is okay.
That is why I give DressLily 4 - stars
I will give my shirts to (smaller) friends, they like it.
Reply from dresslily2018-07-26
Dear Erik van Oorschot,
Thank you for your kind review about Dresslily. We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on Dresslily.com soon!
Best regards,
Dresslily Customer Service Center
Was unsure about ordering from them due to negative reviews but I kept seeing a bikini I just loved and couldn’t find anywhere else so I risked it! I am so glad I did. I read about how the sizings came a little smaller so I ordered the next size up. I’m usually a 14 so I ordered what was a 16 and it fits perfectly! I’m so in love with it! Delivery said between 7 to 30 days and it came within a weeks which I was extremely happy about! Overall very impressed with this website and would not hesitate about ordering from here again!
Reply from dresslily2018-07-30
Dear Jodie,
Thank you for your kind review about Dresslily. We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on Dresslily.com soon!
Best regards,
Dresslily Customer Service Center
Hi had an issue with a dress I bought and placed a query for returning the item. It took me a while to work out the whole ticket thing (which is their way of communicating with you! the resolution to my issue was lovely they asked me to donate the item to charity :) how kind? and refunded me my money either to my account or my bank, my choice. The item itself was lovely just a shame it had a mark on it, possible inconsistency in the dye or marked elsewhere in the process of production. All round not a bad experience. I would make future purchases now I understand the process.
Reply from dresslily2018-07-30
Dear Rourkey,
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Check back at Dresslily.com again soon for all our latest deals.
Many thanks,
Dresslily Customer Service Center
I had some issues with an item that I purchased and received a full refund without even asking for it. They dealt with me in a manner which has me considering another purchase now that I know first hand that they treat customers with respect. Thank you Dresslilly.
Reply from dresslily2018-06-28
Dear Joseph,
We wish to apologize that you are having sizing issues with our products.
On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
Also our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
Please check your account and reply to the ticket we have sent you about your issue.
We look forward to your reply,
Dresslily Customer Support Team
I placed an online order with Dresslily
After placing the order I checked online reviews and had a minor panic.
I needn't have worried, however.
I was expecting delivery to be slow as I knew it was from China. It arrived (to Ireland) in 10 days - I've had UK orders take longer than that.
Reviews warned of photos looking much better than products, but I ordered a bikini, jumper and earrings and they were all just like the photos.
Also, the sizing was perfect. I am usually a small/8/10, so I ordered Small and they fitted no bother.
Reply from dresslily2018-07-30
Dear Lcasey
We would like to thank you for your kind review. We at Dresslily will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Dresslily again soon.
Many thanks,
Dresslily Customer Service Center
I gave them 2 just to be nice. I ordered swim suits last tuesday and paid for the "express" shipping. I have yet to receive an email letting me know when to expect my items. I found out that one was back ordered...which is fine but where the hell is my other suit. It's funny how they take your money really quick but don't give you the product!
Reply from dresslily2018-06-27
Dear Jacquia Burnett,
Thank you for your comment.
We are sincerely sorry for this situation.
As for the stock issue, we have sent the detailed information to you via the [email protected].
For more details please kindly refer here:https://www.dresslily.com/m-article-id-36.htm
Could you kinldy reply us through the Ticket?
We look forward to your reply,
Dresslily Customer Support Team
*UPDATED* I won't give full stars as I still can't wear the one shirt I really liked. They did give me a refund though.
This was my first time ordering from them and I will most likely not be doing so in the future. I ordered a few items from them and most were fine. The one was a shirt that laces up in the back, but the ribbon/tie to lace it up with was missing. I contacted them as soon as I opened it and saw this, and jumped through all their hoops with sending pictures of the package and item to show them. I wasn't asking to return the item, or even a refund. All I wanted was for them to send the missing tie piece. After a couple days of back and forth, they tell me they can't or won't send me the missing tie piece. They offered a refund for the item, but I just wanted to be able to wear the shirt I bought...
Reply from dresslily2018-06-27
Dear Hillary,
We are sorry your order has not met your expectations.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
Please refer to the message we have sent you via our Support Center, with a solution to your issue.
We look forward to hearing your reply,
Dresslily Customer Support Team
I ordered two bathing suits and paid $5 for express shipping. I received one in the correct amount of time they said it would take. The other came a little over a week later. They both fit perfect and are good quality. When I emailed about the second one not showing up, they were very prompt in responding to my email and were very informative and polite. They offered to let me replace the late bathing suit or just wait another week or two. I wasn't in a hurry so I waited and it came. Their prices are great and I was impressed with their customer service, so I will continue to shop with them.
Reply from dresslily2018-06-27
Dear Amber Haynes,
We would like to thank you for your kind review. We at Dresslily will always do our best to ensure customer satisfaction.
We look forward to seeing you at Dresslily .com again soon.
Many thanks,
Dresslily Customer Service Center
Order from website but only if you're sure you want the product
Ordered 2 items, needed to return one item due to sizing. After going back and forth, being asked to provide photos of item I want to return (not sure why, it wasnt defective just a poor fit) and being sent links to differing returns policies I have been offered a $2 credit for a £16 item. I thought online purchases were subject to a set of rules to protect the buyer but this company seemed to have written so much into their small print - which differs to that displayed with the items sold that they have no obligation to accept returns.
Since writing this review in June, Dresslily have contacted me and given me full refund for the item. They were very apologetic, if you do order from them, please be mindful of their returns policy before purchasing.
Reply from dresslily2018-06-19
Dear Rachel Leach,
We regret to hear that you are having sizing issues.
On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
Notes about Warranty
- Our warranty does not apply to products listed under the following categories: swimwear, lingerie, earrings, and clearance items, or any discounted items provided DressLily did not make a mistake. If DressLily made a mistake, we will always resolve the issue to your satisfaction.
Please kindly note us the order number,and we will provide the solution for you after get the feedback from you.
We look forward to your reply,
Dresslily Customer Support Team
Be careful - I ordered 2 bathing suits according to their sizing chart. I received the suits and the sizing is totally off. Tried to return them. I was told bathing suits were one of the non returnable items. Went back and forth with them arguing it was their fault being their sizing chart was not correct. Finally was told I could return but would have to pay $6 for shipping. Still argued the fact it was their fault and they will not budge. I now have to call Paypal to try to get it taken care of. Will never order from this site again and would urge others not to.
Reply from dresslily2018-06-18
Dear Jamie Brown,
We regret to hear that you are having sizing issues.
On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
Notes about Warranty
- Our warranty does not apply to products listed under the following categories: swimwear, lingerie, earrings, and clearance items, or any discounted items provided DressLily did not make a mistake. If DressLily made a mistake, we will always resolve the issue to your satisfaction.
Would you mind messaging us your VALID order number?
We will offer you a solution via the ticket center.
We look forward to your reply,
Dresslily Customer Support Team
Despite issues below, they did refund my money once i posted on this web site, and they did so quickly...however, see below.
I bought a couple of shirts. the quality isn't great, but i didn't expect it to be for the price. my problem is that i bought 2 shirts, in meds Medium and men's Large just in case the sizes ran small. they ran SO small that i couldn't even get the shirt on. i sent them a picture showing i couldn't even button the LARGE and the sleeves at least 4 or 5 inches short, but they just referred me to a different department after not responding to me the first 4 times i contacted them. All i asked is that they replace the shirts with the correct size.
Reply from dresslily2018-06-16
Dear Michael West,
We regret to hear that you are having sizing issues.
On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.
We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.
We look forward to your reply,
Dresslily Customer Support Team
The quality isn't the best - you get what you pay for. But I received my items in 2 days without any issues. Will purchase from this website again.
Reply from dresslily2018-06-27
Dear CY Chiu,
Thank you for taking the time to write your review. We at Dresslily really appreciate this.
Best Regards,
Dresslily Customer Service Center
I ordered three bathing suits and a cover. I paid for expedited shipping. I received an email 3 days later that my expedited items were just now shipping on 3 to 4 day expedited shipping that I paid for and that one of my items would not ship out for another 7 to 14 days. I emailed several times to have the item that would not ship out for 7 to 14 days refunded and I went on and bought another bathing suit based on that. When I decided that I did not want an exchange or a store credit but a full return, they somehow miraculously found the bathing suit and were able to send it out the same day after they told me that they would not be able to send it out for 7 to 14 days. So now I have to wait probably 2 weeks for the bathing suit to come just to send it back to get a refund. This is one of the most dishonest online retailers I purchased from yet. I would definitely avoid ordering from dresslily at all cost.
In response to the note left by dresslily, I am referring to you all's blatant fraud and scam activity. You all know full well that you all don't have the item that you marked as shipped but you marked it as shipped so now I will have to pay an arm and a leg to send it back to return it. That is fraud you all are scamming people out of money and that is what I'm referring to. The shipping is the least of the issues.
Reply from dresslily2018-06-15
Dear Rashida Robinson,
We are sorry things have taken longer than expected.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
We have messaged you regarding your case. Please login to your account to reply to us.
Many thanks,
Dresslily Customer Support Team
It is very hard to return their products. I ordered five items, two were to small (coverups) and two were too big (swim suits). The swim suit that fit had big blue blotches of dye that had dripped on it. I liked the suits that were too big but I was so sick of trying to contact the company (their phone is only on at night, when it is on, they have a message telling you to email them) that I just sent the whole order back. The email said to return the order and let them know that you sent it. How am I supposed to tell them I sent it back? I finally called them at night and when the recorded message came on I pressed zero and actually got through to a person who said they got my order back. After I quizzed her about my order sh finally said she would put the money back on my account. We will see if I ever get a refund! I won’t order from them again. I wish I had read the reviews that said they were a Chinese company before I ordered. Most of the reviews were bad.
Reply from dresslily2018-06-13
Dear Kimberlee,
We regret to hear that you are having sizing issues.
On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
Notes about Warranty
- Our warranty does not apply to products listed under the following categories: swimwear, lingerie, earrings, and clearance items, or any discounted items provided DressLily did not make a mistake. If DressLily made a mistake, we will always resolve the issue to your satisfaction.
Please check your account and reply to the ticket we have sent you about your issue.
We are always happy to assist you,
Dresslily Customer Support Team
Was honestly a little skeptical but everything was very easy. I had to edit my address and they got it fixed with no problem. The only thing is the sizes do run small. But overall I was impressed.
Reply from dresslily2018-06-08
Dear Kara,
Thank you for taking the time to write your review. We at Dresslily really appreciate this.
As for your size issue, please kindly email us at [email protected],we will provide the best solution for you.
Thank you for your time!
Best Regards,
Dresslily Customer Service Center
