Dresslily offers a wide range of fashion products including matching couple outfits, women's dresses, tankinis, and men's shirts. The brand emphasizes a diverse product mix catering to vacation, beach, bohemian, casual, and themed outfits, often featuring floral, tropical, and ethnic prints. Dresslily provides a platform where customers can earn D-points through check-ins and enjoy various promotions and discounts; subscription is free. The website highlights a user-friendly shopping experience with secure checkout and fraud detection, supported by cookie policies to enhance user experience. https://www.dresslily.com/
Written by the business, not verified by us.
Is dresslily legit?
dresslily (dresslily.com) has a 3.1 out of 5 rating on OK.one, based on 885 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 95% of negative reviews; 16 of them were added in the last 12 months. Last updated 2026-10-24.
Very happy because they were very slow to send my items; I read these reviews and panicked, then went on their live chat and got a full refund within 15 minutes. So they at least are not scammers. Thank you dresslily.
Reply from dresslily2018-11-27
Dear Rebecca,
Thank you for your review.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
If you have any further inquiries please contact our Support Center.
We hope to hear from you soon,
DressLily Customer Support Team
Horrible customer service. Never received item. Issued only a store credit.
Reply from dresslily2018-11-21
Dear Joey West,
We are sorry things have taken longer than expected.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
Would you mind messaging us your VALID order number?
We will offer you a solution via the ticket center.
Many thanks,
DressLily Customer Support Team
It took me damn near a month to receive my wigs. Once I received them, one of them was okay but the other one was not at all what was pictured on the Internet. I was VERY disappointed and will never order from them again.
Reply from dresslily2018-11-22
Dear Melissa Hensley,
We are sorry that you were not satisfied with your order.
DressLily provides very accurate product descriptions on all of our product pages.
We have reviewed your complaint and sent you a solution via our Support Center. Please reply to us there.
Many thanks,
DressLily Customer Support Team
Ugh. I wanted them to work out but the same thing that has been happening to most folks, partial orders, outrageous delivery times, poor quality shirts and ridiculously incorrect sizes marked on the shirts themselves. Too bad, shirts that actually came in I really liked. I ordered one size larger than needed and one came in 2 sizes too small and the other 4 sizes too small. Really? Of course the website is like a siren drawing in unsuspecting customers so be careful and steer away from this tempting disappointment. I'm trying to cancel my order and get a refund. Wish me luck.
DressLily did offer to resend the shirts I ordered in a different size but I passed because I wasn't sure what size I needed because of the variance in the size of the two shirts I received. They did say I could keep them, which I gave to someone in need of clothes who they might fit and they did refund my full payment. I up'd to 3 stars for the customer service. I do hope the quality of their clothes and ability to provide what they offer in a timely fashion improve. The business could be a player in the clothing industry at that point.
Reply from dresslily2018-11-20
Dear John Pytel,
Thank you for your review.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
Before purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description on every item page to help them choose the correct size.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
Please refer to the message we have sent you via our Support Center, with a solution to your issue.
We look forward to hearing your reply,
DressLily Customer Support Team
not up to standards,received jacket a month later. Zipper is on wrong side,the womans side. No lining in jacket, just a sheet of silk type liner. Very cold. Faux pockets with useless zippers in front
You get a email for your purchase and then nothing. It has been over two weeks now and no jacket. Very slow shipping and no tracking available.
Try to get help on their help wedsite. Can't log in because of game playing with passwords.
I feel their stuff must come directly from China. I wish they were honest because I wouldn't have waited that long.
Reply from dresslily2018-11-18
Dear Rmcgivney,
We are sorry things have taken longer than expected.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
Would you mind messaging us your VALID order number?
We will offer you a solution via the ticket center.
Many thanks,
DressLily Customer Support Team
I ordered a shirt on 9 November, but I contacted them after 7 days as it was still processing. They raised a ticket (as they say) and they said the shirt had to be back ordered and would be in stock on 25 November. They offered me two options in their reply - wait until it was in stock or exchange the shirt for another item. I was not happy with this because I wanted a refund. I therefore wrote back in the ticket and said I wanted a refund. I didn't get a reply. Later in the day, I started the live chat function and told the agent I wanted a refund to PayPal. She was very helpful. The refund came to PayPal account within an hour. I would therefore recommend using the live chat if you want to get a solution to your problem. After this experience and since reading all the other reviews, I probably wouldn't use them again, or at least I would be very cautious.
Reply from dresslily2018-11-17
Dear KekeYork,
We are sorry things have taken longer than expected.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
Could you kindly offer us your order number to check it for you?
We are looking forward to hearing you.
Many thanks,
Dresslily Customer Support Team
After I ordered a jacket I received a confirmation email. Then nothing. No tracking number. Zero. But after a few days, another email came saying my item was on its way. But items from most of Asia are in trackable until they get inside the USA. However, it arrived about 6 days after the shipping notification. I'm in California. And it's a nice jacket that is the right size and ok quality for $49.
Not sure I will be a repeat customer after reading some of the reviews here, but overall it was a ok experience.
Reply from dresslily2018-11-16
Dear John,
We would like to thank you for your kind review. We at DressLily will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at DressLily again soon.
Many thanks,
DressLily Customer Service Center
I've just ordered a product and I have no claim about this. The item was exactly as it was described, the shipment was adequate and not very slow like other cases, and the service post-order was kind and very correct.
I plan to repeat my shopping experience in this shop.
Reply from dresslily2018-11-16
Dear Moon
Thank you for taking the time to write your review. We at DressLily really appreciate this.
Best Regards,
DressLily Customer Service Center
I originally gave DressLily a one star rating. This was mainly due to the fact that the sizing guide did not work for me and I could not navigate the return procedures - the process kept going around in circles and I got tired of entering my information multiple times. However, after my review, I was contacted by DressLily and was asked to donate the jacket I received to charity (which I did) and they also gave me a full refund. I now give them a four star rating only because of the initial dealings I went thru. Their response to my problem was definitely five star.
Reply from dresslily2018-11-16
Dear Jack Driscoll,
We appreciate that you took the time to write a review.
Thank you,
DressLily Customer Service Center
Made 2 orders. I was more than happy with everything in the first order. The shipment to Ireland was fast and loved both the t-shirt and the jumper. The second order arrived fast as well, but I am not pleased with the quality of the fabric, as the polo is not breathable at all, anybody that uses it will smell bad in a few minutes.
Will probably reorder, but limit the orders to the type of product I liked.
Reply from dresslily2018-11-16
Dear Mac,
Thank you for taking the time to write your review. We at DressLily really appreciate this.
Best Regards,
DressLily Customer Service Center
Don't believe their shipping promises..
I ordered a coat from them with expedited shipping (4-5 days), it has now been over 5 weeks and I've not gotten the coat-- all I have gotten is an open ended response, "we expect them to be in stock in the near future". I appreciate the offer of a refund, but would much more appreciate actually receiving my order.
Reply from dresslily2018-11-05
Dear Mball,
We are sorry things have taken longer than expected.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
We have messaged you regarding your case. Please login to your account to reply to us.
Many thanks,
DressLily Customer Support Team
Ordered some items of clothing that looked nice, but in reality the quality was very poor (fabric was so thin, it was see-through). One item didn't arrive at all because they didn't have it in stock.
Return process was very slow. It took about 8 messages from me to get them to accept a return (for a partial refund). Won't use again.
Edit: After this complained, their return process went a lot faster, so updating to 2 stars
Reply from dresslily2018-10-30
Dear Martijn，
We are sorry to hear that you are not satisfied with your order.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
Would you mind messaging us your VALID order number?
We will offer you a solution via the ticket center.
We look forward to helping you,
DressLily Customer Support Team
lol Received damaged item. Contacted them 3 times, even through their facebook. The undamaged items were fine, but their customer service STINKS! I don't know if I want to risk ordering again if another item comes damaged!
Update: Dresslilly refunded my money for the damaged item. Before this there were emails they sent me with bad links and no response. Finally after this review and another email to support@dresslily (dot) com seemed to get someone’s attention. Thank you for the refund.
By the way, they state below that they got no reply from me. I replied as SOON as I received their emails. Their link was bad, just showing a blank page. I would go to my account and there were no “tickets” that I could see any response to. I would try to open another ticket and it would say it was submitted but nothing was showing. So this company needs to take responsibility for their bad IT Department and not blame the customer for “not responding” to their bad links and “do not reply” emails. I’m a bit of a pit bull about things and if I had issues contacting them, I am guessing many others are too and that is what is happening with this bad feedback they are getting.
Reply from dresslily2018-10-30
Dear CARRIE MCBIRNEY,
Thank you for your review.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
We checked that our related colleague has provided the refund solutions for you, but didn't get any reply from you.
We have sent you a ticket regarding your issue again. Please kindly reply to us so that we can give you a suitable solution.
Best regards,
DressLily Customer Support Team
I love getting new and unique styles at a good price. Just keep in mind the sizes are a bit small especially in the arms and you will have wonderful garments with style!
Reply from dresslily2018-11-16
Dear Kay Adams,
We would like to thank you for your kind review. We at DressLily will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at DressLily again soon.
Many thanks,
DressLily Customer Service Center
I ordered a really nice cactus shaped lamp. It's so sweet and good quality. I Delivery time was about 15 days, wich is average for my country. I'm really satisfied with this shopping and will order in the future from dresslily.
Reply from dresslily2018-11-16
Dear Ciciban Aleksic,
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Check back at DressLily.com again soon for all our latest deals.
Many thanks,
DressLily Customer Service Center
Bit of long wait, however, exceptional over all experience
I previously posted not such a great review about this site and the item I’ve purchased. My past weekend experience with the item and the dresslily team has altered my out look and it help me self realize that perhaps my review was a bit more downing than I had hope it would sound so I’ll retract it and re-review based on my over all experience and thoughts about my item.
First let I’ll start with the cons. I stand by the fact that It took longer than expected with lack of information that my item was out of stock. The wait to chat with a customer was longer than expected. The item I purchased was little different than I had seen expected from the material to the look of it.
Now for the pros. As it turns out, though the item was not everything I expected, it turned out not to look as bad as I thought. I gave it more of a chance to grow on me and it has. I wore it, posted a photo with it and grabbed many compliments. The dresslilly team saw my review and immediately tended to the situation and did what they can to make it right and a better experience for me. In my book, doing all you can to make a customers experience better than before is always a plus and they did that. They offered me a refund for my inconvenience without requesting the item back and that was very big of them.
With that being said, my over all experience with dresslilly turned out to be not as bad as I felt I made it previously so I felt it was only right to do this. Especially over 1 item.
Recommended
Reply from dresslily2018-10-26
Dear Adam Bailey,
We are sorry your order has not met your expectations.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
If any questions, please email us at [email protected].
Please refer to the message we have sent you via our Support Center, with a solution to your issue.
We look forward to hearing your reply,
DressLily Customer Support Team
I ordered three XXL or XXXL dress shirts, one XL hoody, and one XXL jogging pants. All items received so far were two sizes too small. The one XXXL shirt has not arrived yet, after 13 days. All the horror stories about receiving refunds are making me feel hopeless about getting my $107 back. I will contact support, but I am not happy. We shall see if I can change this review for better or worse. So far, I am very displeased with the sizing, which is NOT true to your chart.
Reply from dresslily2018-10-22
Dear Oren Arthur Peterson,
We regret to hear that you are having sizing issues.
On all our DressLily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.
We look forward to your reply,
DressLily Customer Support Team
Bought a dress .sizing was off. Too big.
The material had marks all over it.
The dress fell apart from one evening wear.
And I had to pay customs duty on it without being warned .
Waste of money big time!
Will never order from there again!
Reply from dresslily2018-10-19
Dear Kelly Brady,
We regret to hear that you are having sizing issues.
On all our DressLily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
According to our website's policy import taxes are solely customer’s responsibility.
Please see our policy on tax for more details: http://www.dresslily.com/m-article-id-58.htm.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.
We look forward to your reply,
DressLily Customer Support Team
I had an issue with the quality/fit of a hoodie I purchased. After engaging with dresslily they provided me a full refund. Kudos to these guys for great customer experience!
Reply from dresslily2018-10-19
Dear Jp,
Thank you for taking the time to write a review.
We check all our items before we ship to our customers, so we sincerely apologize that the item you received did not meet your expectations.
DressLily strives to give our customers the best quality clothing at the lowest prices.
According to our website's policy import taxes are solely customer’s responsibility.
Please see our policy on tax for more details: http://www.dresslily.com/m-article-id-58.htm.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
We have looked at your case and have sent you a ticket via our Support Center. Please login to your account to check it and reply to us.
Best regards,
DressLily Customer Support Team
Dress was lovely although glad I ordered 2 sizes bigger than I am as a snug fit at that.
If I had ordered my true size it would have been winging its way back to America.
Bought for my sons wedding and it did the job.
Reply from dresslily2018-11-16
Dear Karen,
We would like to thank you for your kind review. We at DressLily will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at DressLily again soon.
Many thanks,
DressLily Customer Service Center
