Dresslily offers a wide range of fashion products including matching couple outfits, women's dresses, tankinis, and men's shirts. The brand emphasizes a diverse product mix catering to vacation, beach, bohemian, casual, and themed outfits, often featuring floral, tropical, and ethnic prints. Dresslily provides a platform where customers can earn D-points through check-ins and enjoy various promotions and discounts; subscription is free. The website highlights a user-friendly shopping experience with secure checkout and fraud detection, supported by cookie policies to enhance user experience. https://www.dresslily.com/
Written by the business, not verified by us.
Is dresslily legit?
dresslily (dresslily.com) has a 3.1 out of 5 rating on OK.one, based on 885 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 95% of negative reviews; 16 of them were added in the last 12 months. Last updated 2026-10-24.
Delivery times are ridiculously slow! 8-12 weeks as they appear to use shipping containers. It would be so much easier to have an air mail option and not expensive! Tracking info doesn't work as it just tells you it''s between two countries e.g. China and Belgium. They present themselves as an American company but appear to be Chinese as this is where all the products come from and the products are very cheap quality so don't buy anything for a special occasion. The products are cheaper than you'd get on the high street but it's not really worth it for the time it takes to arrive. There really is no reason in this day and age for such a lengthy delivery time. The designs are interesting but i'd rather pay more elsewhere.
Reply from dresslily2019-03-24
Dear Zebra Stripes,
We are sorry that you are experiencing issues.
DressLily clearly states on each item page the processing time of each product. The time it takes for you to receive your package will be the processing time plus the shipping time.
You may review our terms and conditions here for more information:https://www.dresslily.com/m-article-id-36.htm
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
Would you mind messaging us your VALID order number?
We will offer you a solution via the ticket center.
Thanks!
DressLily Customer Support Team
Ordered 2 dream tents to DK. The delivery time was fine, but one of the tents was wrong. Contacted support and they refered to return policy of buyer having to pay for return shipment. And they have only offered a 15 dollars refund eventhough l had to pay danish tax and handling fee on top ofshop the price to get it into DK. The tax is apparently my problem. Again...they made a wrong delivery! Poor service. Will shop somewhere else in the future.
Reply from dresslily2019-03-23
Dear Anne ,
We appreciate your review.
DressLily provides very accurate product descriptions on all of our product pages.
According to our website's policy import taxes are solely customer’s responsibility.
Please check this link:https://www.dresslily.com/m-article-id-58.htm
The shipper first pays the fee on your behalf, then asks you to pay once they deliver the package to you.
Taxes are charged by the local Customs Office and country regulations are beyond our control.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
Would you mind messaging us your VALID order number?
We will offer you a solution via the ticket center.
Many thanks,
DressLily Customer Support Team
I love the prices but make sure you use the sizing chart every time. The sizes are inconsistent but you can usually figure out which size to get and it fits pretty well!
Reply from dresslily2019-03-27
Dear Kay Adams,
We sincerely appreciate your feedback.
We are happy to hear that you enjoy shopping with us at DressLily .com.
Please feel free to contact us if you have any issue.
Thank you for your support.
DressLily Customer Service Center
I ordered clothes and they shipped less one item.
I ordered 2nd bunch hoping that they would include the missing item in the shipment, however they missed another item in the shipment.
Now they have two items fully paid for but not shipped and no response from them
Reply from dresslily2019-03-14
Dear Doris Kariuki,
Kindly note that the total time it will take to receive your order is the processing time + the shipping time.
Please see below for more details:
1. Processing time:
All DressLily products require a processing time. It is necessary for us to inspect all items one by one prior to shipping.
Processing time takes usually 3-7 business days. Specific processing is indicated on each item page. Now, we also have items that can be shipped within 24H.
2. The shipping time depends on the shipping method you choose when you place the order.
You may review our terms and conditions here for more information:
https://www.dresslily.com/m-article-id-36.htm
We have messaged you regarding your case. Please login to your account to reply to us.
Many thanks,
DressLily Customer Support Team
The issue relating to the refund has now been resolved.
Reply from dresslily2019-03-09
Dear Carmen chadwick Cox,
We regret to hear that you are having sizing issues.
On all our DressLily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.
We look forward to your reply,
DressLily Customer Support Team
Trying to return a wig, their return process is extremely painful! I can’t seem to get a straight answer within 24 hours. Even tried their Facebook messenger to get a more speedy reply but they were extremely unhelpful. I just want to know the status of my refund but it has taken a few days and still no where. Not happy
Reply from dresslily2019-03-08
Dear Ashley,
DressLily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
Please check your account and reply to the ticket we have sent you about your issue.
We are always happy to assist you,
DressLily Customer Support Team
Unable to communicate with company, I have filled out return form several times but no contact what so ever. It says I need a ticket, when completing form it says "already requested" but still no contact, address to return or RMA number. Very poor customer service and goods are far too small and poor quality goods.
After leaving review, Dresslily got in touch and sorted out the issues with me and gave a refund.
I would order again but always order at least 2 sizes more than you normally take. ie. If you are a L order a 2XXL.
Reply from dresslily2019-02-24
Dear Mr Niel Price,
We wish to apologize that you are having issues with our products.
On all our DressLily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
We have sent you a message and are awaiting your reply in our ticket system. Please login to your account to send us a response.
Thank you for your feedback, it is always well appreciated.
DressLily Customer Support Team
I bought a lovely looking shirt but when i received it, the shirt was smaller than their sizing chart indicated and of very poor quality.
Dresslily use an awkward format of contact and I eventually got a refund only after i complained to paypal (more than a month from purchase)
Reply from dresslily2019-02-21
Dear Mark F,
We are sorry your order has not met your expectations.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
On all our DressLily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
DressLily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.
Would you mind messaging us your VALID order number?
We will offer you a solution via the ticket center.
We hope to hear from you soon,
DressLily Customer Support Team
*UPDATE I am giving them three stars due to the following*
I was able to get my refund back It took quite some time and alot of hard work with constant back and forth with the company. It makes me a bit more comfortable to know that I was able to get thru to them and hope that it will improve their customer service relations. I honestly feel their refund policy should be updated but I'm one person and I'm sure that is not enough for them to want to improve. I honestly could have overlooked the quality issue with the clothing if this refund was handled correctly the first time. When we order online we trust that we are getting a great product but in addition to the product we all expect a great customer experience both were lacking with my initial order experience. I thank Trust pilot for creating a platform that makes it easy to hold companies accountable for their mistakes and one that gives them the opportunity to do right by their customers. Thank you Dresslily for righting this wrong.
______________________________________________
I ordered four tops from Dresslily they were rosegal brand. I measured myself prior to placing the order to be sure I was ordering the correct fit. Upon receipt the products they were poorly made and very large in certain areas and super tight in other areas on all three pieces. The fourth has still yet to arrive. They do not have the sizing correct nor are their descriptions and reviews accurate. I honestly think they are scammers...Falsifying information to make you think your getting a quality product at affordable price. They will not return or exchange anything they require photographs and if your photographs are not sufficient to them they will blatently deny the return. The worst part is I can't use the clothes and I couldn't even give them away if I wanted to either because they are so horribly made. Save yourself the headache, stress and money. Don't order from them. Such a huge disappointment!
Reply from dresslily2019-02-18
Dear D,
We regret to hear that you are having sizing issues.
Please trust us that we will not cheat our customers since we have been specialized in this field for many years.
Dresslily is not affiliated with any other companies or websites. Please note that we do sell wholesale items and that other websites may carry similar stock to us.
On all our DressLily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
We offer all our customers refunds or returns in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.
We look forward to your reply,
DressLily Customer Support Team
I've shopped several times in Dresslily, and I've never encounter an issue. Prices are usually cheap, and their support works fine.
Reply from dresslily2019-04-07
Dear Alejandro Blanco,
Thank you for your kind comment.
If there are any additional problems or further queries, please feel free to contact us and we will do our very best to assist you.
Thanks!
DressLily Customer Service Center
Hello I got to know this site last month
Buy from him several products with a suitable grandfather
And I have arrived in a short time and good packaging
I advise you that this site is 100%
Reply from dresslily2019-03-11
Dear Hamza Boukoumass,
Thank you for taking the time to write your review. We at DressLily really appreciate this.
Best Regards,
DressLily Customer Service Center
After given them a bad review on trust pilot, the contact has been better and a refund has been offered.
Reply from dresslily2019-02-11
Dear Sarah,
Thank you for your review.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out.
See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
We have offered you a solution via ticket. Please kindly reply to us there.
We are awaiting your reply,
DressLily Customer Support Team
Original story:
Ordered a pair of black twill men's joggers for $26. Received them after waiting forever. They're cheap, thin, and don't fit well. I ask to return them, two which they respond with the following options:
1) I keep them and they refund me 4 DOLLARS.
2) I send them back and they refund me $17. Oh, also, I have to pay $7 to return them.
So basically, I can have a 15% refund and keep these trash pants that don't fit or I can return them for a 38% refund.
UPDATE:
After a lengthy conversation with their Customer Service, they agreed to give me a full refund and did so quickly. The reviews from others may paint a bumpy customer experience so far, but it appears that they're aware and are making an effort to fix this.
Reply from dresslily2019-02-11
Dear Eric,
We regret to hear that you are having sizing issues.
On all our DressLily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.
We look forward to your reply,
DressLily Customer Support Team
I moved. When I changed my address, they managed to get my old street address paired with my new town on shipping. The tracking says one package was delivered, but not to any real address, so it can’t be found. The other package is lost and the USPS cannot find it. I called dress lily and they said I would get an email regarding refund or replacement in 24hr. Nothing. I called back and wanted to speak to someone and was told the “post-sale” problem dept “didn’t have a phone” and that there was no manager. Again left email, still no reply. I believe this company is bogus and committing fraud.
In their response to this, they claim to be providing a refund. As of 2/7, not only so I NOT have a refund, they have denied the claim I made with PayPal to get my cash returned because the item tracking says it was delivered. Here’s the problem: DRESS LILY COMBINED TWO ADDRESSES to make a BOGUS one and NO ONE KNOWS WHERE THE PACKAGE ACTUALLY WENT!!!
I have called Fedex and my post office twice, gone to the post office in person, and even caught my mail carrier outside my home to ask about the packages. They seem to have vanished. Now Dress Lily suggests I go to the house of a STRANGER and ask for my stuff!!! Do you think that might get me killed?!?!
Standing by my initial review.
Update 2/21/19: DressLily says they are giving me a refund. As of today, STILL NO REFUND HAS BEEN POSTED TO MY PAYPAL!
The delivery companies are still baffled as to what could have happened to my packages.
Update 2/28/19 - I HAVE RECEIVED MY REFUND!! Issued via PayPal today. Thank you.
Reply from dresslily2019-02-01
Dear Amy Outlaw,
We have reviewed your order in our system, please also check it in your account.
We have delivered your parcel to the correct address as provided to you during the checkout.
It has been delivered successfully according to the shipping company.
For more information about our shipping and insurance policy, please refer to our terms and conditions here:
https://www.dresslily.com/m-article-id-36.htm
In the meantime if you have any more questions, please feel free to contact us via a ticket.
Best regards,
DressLily Customer Support Team
AVOID THIS COMPANY!!!!! My partner ordered a pair of boots, 2 weeks later, still no boots!! Messaged the page, had an automated response saying 1 to 2 weeks for delivery. Well, we have been waiting that time already!! I wish he would have read the reviews first before ordering!! A company with seriously POOR customer service. Quick enough to take your money for goods they don't send!! *****AVOID AVOID AVOID****
Reply from dresslily2019-01-30
Dear Natalie Carter,
We are sorry things have taken longer than expected.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
Stock and Availability shown on this site is for your reference only. While we strive to provide the most accurate and timely stock and availability information, availability information may become out of date and may change between the time you added an item to cart and the time your order is received.
We have messaged you regarding your case. Please login to your account to reply to us.
Many thanks,
DressLily Customer Support Team
Low quality plastic clothes for cheap.
No problems with the purchase process, though.
Will not buy again.
Reply from dresslily2019-01-28
Dear User Iridium,
We are sorry your order has not met your expectations.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
We always aim to offer our customers the best solutions to their issues in line with our policies.
Please kindly note that all item issue of orders must be reported to us within 30 business days after the delivered date.
Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
Please refer to the message we have sent you via our Support Center, with a solution to your issue.
We look forward to hearing your reply,
DressLily Customer Support Team
So as far as ordering the item, it was fine and simple, nothing too crazy. They have different processing times for each item so I wouldn't reccomend paying for any express shipping, just so not worth it.
The item I recieved WAS correct, and looked like decent quality material. Once I tried it on though, it was just a bit too small, which happens. I'm a larger woman, so I sometimes underestimate how small a size can be, it was more on me than on them
My big issue is once it came to the return. They sent me different options, including a partial refund where you can still keep the item, but donate it, an exchange, a credit to my dresslily account, and a full refund to my payment method (which is what I chose).
Even the return of the item wasn't terrible. If you live in the US, they give you a return shipping label, so the shipping it wasn't a hassle. But now, here's why I'm giving them one star.
The item I purchased was 23.71 USD. I did pay for Express shipping, not knowing at the time that it wouldn't matter, so that's another 6.60 USD plus a 1.49 USD for tax for a total of 32 dollars.
Even if they wouldn't refund the tax (understandable) or the shipping fee (a little less understandable but still fine) I should have recieved the full 23.71 I paid for the item, but these scammers are trying to give me back 17.72 USD and I am livid.
UPDATE: Once I was able to speak with customer support, they were very helpful and understood my frustration. They refunded my only the 5.99 return fee, but also the tax and original shipping fee.
At the end of the situation, they did handle themselves professionally, and they resolved my issue with very little delay.
Reply from dresslily2019-01-25
Dear Caitlyn,
We regret to hear that you are having sizing issues.
On all our DressLily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
We always aim to offer our customers the best solutions to their issues in line with our policies.
For the USA customer,we will give a prepared shipping label for returning.
Please note that a fee of 5.99 USD will be deducted from the final refund to cover this fee.
Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
Our order numbers start with a capital L followed by 16 numbers, if you can offer us an order number we would be more than happy to assist you.
Best regards,
DressLily Customer Support Team
Hopefully if you order often you have no problem but for new buyers
Hopefully if you order often you have no problem but to first timers like myself I warn you what could happen. First off the condition of items were fine and in good quality so no problem there. But for cheque out be very aware of the fine print for duty/tax fees and best to check if they will be high based on where you live because I paid almost $40. On top of that 3 items were missing and when I contacted them I was told those items were out of stock. And yet! I wasn’t contacted before order went through and you best believe those missing items were still counted in the duty I paid for. Customer service also kept going back and forth with me, repeating everything I said making things very difficult. I write this review in hopes they change some things on their site because the items themselves were good but customer service was terrible and unreliable and so thusly costly. Be. Careful. Update: so as you can see I was finally contacted by someone who would take me a bit more seriously after I posted this review. After going through the same ring around excuse they apparently are always using, based on all the other negative reviews, someone over there finally returned not just my money for missing items but for the duty tax I ended up having to pay as well. But with the clear understanding it would be a one time deal and for me to fix my review too. As promised I’m updating the fact that the problems have finally been settled. Still though, the fact it takes me having to write a negative review in order to get things moving doesn’t bode well. I sincerely hope that things change and you take everyone’s complaints into consideration because the items you have did suit my tastes. The main thing they need to change is their habit of accepting money when they don’t send all the items. They need to contact customers before they ship out if there are some items not in stock. No excuses. Don’t except money if you don’t have the item!period.
Reply from dresslily2019-01-18
Dear Shauna-Rae Missi,
Thank you for your review.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
According to our website's policy import taxes are solely customer’s responsibility.
Please refer to our terms and conditions here: https://www.dresslily.com/m-article-id-36.htm
Once placing an order with us customers agree to our terms and conditions.
The shipper first pays the fee on your behalf, then asks you to pay once they deliver the package to you.
Taxes are charged by the local Customs Office and country regulations are beyond our control.
As it is the customer's responsibility to pay these taxes to receive the parcel, we cannot provide any compensation in such cases.
Our DressLily never charge extra fee from our customer.
If you have any issue for it, please email us at [email protected].
Would you mind messaging us your VALID order number?
We will offer you a solution via the ticket center.
We hope to hear from you soon,
DressLily Customer Support Team
I was sceptical after my. First purchase because of. All the negative reviews I have read but I have to say I was pleasantly surprised the coat I had ordered arrived quickly and although not as thick as it looked online its still a really nice coat and will be perfect for spring and autumn time
Reply from dresslily2019-04-07
Dear linzi barrett,
Thank you for your kind feedback. We are grateful that you took the time to write a review.
We are always here to provide the service for our customer.
Any issue please kindly fell free to contact our support center anytime.
Many thanks,
DressLily Customer Service Center
DressLily is very deceiving. I paid extra for postage, so that my package is at my residence within 4-7 days. Not a month later! This is a very teachable moment. The next event that I go to, I will see to it that I order way in advance. That way, I will save on postage, instead of feeling cheated!
P.S# You just lost one!
Reply from dresslily2019-01-12
Dear Grace,
We are sorry things have taken longer than expected.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
We have messaged you regarding your case. Please login to your account to reply to us.
For more information about our shipping and insurance policy, please refer to our terms and conditions here:
https://www.dresslily.com/m-article-id-36.htm
Many thanks,
DressLily Customer Support Team
