EaseUS

Hi Cecelia

Hi Cecelia I am appreciating your helping well done. thank Said

Mohamed IsmailUnited States · 1 review · Experienced 2024-07-21 · Posted 2024-07-24

The Company is basically running a…

Update: after trading some emails between me and their customer service. They decided to fully refund my purchase. I do appreciate that they did that but I am still not satisfied that I had to go through all that motion for something that could have been resolved early on. Also, if once I used the license then I can't really get a refund unless the feature is not working then you can't say 30 days money back. I am changing my review to 3 instead of 1 star. The Company is basically running a scam. I bought their data recovery software because I needed to bootable software that can recover my harddisk data. This feature is only available after you buy a license so I couldn't really test it before buying a license. I tried and it wasn't able to recover my data so I asked them for a refund and I even bought the lifetime version. They basically told me we don't refund based on this situation because the license was used which is how else would I try the only locked feature without using the license? I even asked them to downgrade my license to a monthly one and return the difference but they didn't even reply back to me. To add insult to injury I found out that partition master can do the same thing as recovery with more features and it's license is less than data recovery software. I will make sure to let everyone knows that their 30 return policy is a scam because once you use the license then you can get any money back.

Excellent Support and Reliable Tools

I had a great experience with this company's tools and services. The support team was incredibly patient and helpful, resolving my issue efficiently. The tool we purchased works perfectly on our servers, and their guidance on license upgrades was clear and professional. I highly recommend their services for anyone in need of reliable and robust solutions. big thanks to Jennifer

Finally got a reset on my key as I…

Finally got a reset on my key as I could not.

Paolo De LeonardisItaly · 4 reviews · Experienced 2024-07-18 · Posted 2024-07-18

Very helpful to solve my problem!

Backup of Outlook Failed (and could again)…

I got an error message when doing an Outlook backup. I raised a ticket and got an e-mail reply asking me to use the chat service between 7am and 10am which is a small window in a working day - I missed the slot yesterday because I was out shopping. When I logged into chat as directed in an e-mail, I had to fill in a form with the ticket number etc and was still asked what they could help me with today! Jesse got the backup working but couldn't say what had caused the problem and also said they would have to look at the software and re-optimise it. Based on this I believe the issue could arise again until a new version is released. I asked how to relaunch the agent.exe that caused the problem but this question wasn't answered Because of all this, I can only give 3 stars.

Solved a problem with file restoration

Felix at EaseUs solved a restore from backup problem that had stumped me and others. Thanks,

Shivo Senior FaroukNetherlands · 1 review · Experienced 2024-07-16 · Posted 2024-07-16

Windows Assistance

He really did a good job for the assistance and guidance on windows. Thanks to Richard.

Easeus is always quick in response and…

Easeus is always quick in response and great in support. There software is very intuitief and works great.

Spike PtolemyAustralia · 3 reviews · Experienced 2024-07-12 · Posted 2024-07-12

Jennifer was very helpful and…

Jennifer was very helpful and understanding and made my enquiry very easy things went very smoothly thanks Jennifer

Kris HerculesBelize · 5 reviews · Experienced 2024-07-10 · Posted 2024-07-11

Fiona

Fiona, really assisted with my licensed issue and I was able to have it working. Highly recommend.

Ray WuTaiwan · 1 review · Experienced 2024-07-12 · Posted 2024-07-11

Webber is good

Took some efforts (on both sides) to…

Took some efforts (on both sides) to get things in place. A little strange that things did not work without your help.

Not working and unfulfilled promises in refund warranty

Unfortunately the software was not able to recover my files. My request for the refund was not accepted, just redirected to some free product offers I can't really use (because the data recovery couldn't solve my problem). So yeah, unfortunately unsatisfied with the product and not happy about the customer service reaction. Ticket ID: 1408109

just waiting

I can't really comment because the problem hasn't been resolved yet. The previous person in charge said they would reply within a day, but a week has passed and there has been no reply.

Stayed with Chat until issue was…

Stayed with Chat until issue was resolved

i forgot how i bought a program

i forgot how i bought a program. online support could help immediately. data recovery wizard was my choice and i didnt regret buying it great

I recently updated my EaseUS ToDo…

I recently updated my EaseUS ToDo backup version 16.3.0. It appears that I can no longer rename my new back from "Disk 0" to "System 2024-07-01". Did something change with the newest release? Amended July 16,2024. I contacted support And they able to guide me thru the renaming process. Thank you.

2 contacts and they take time for you

I had contact 2 times now and they are very helpfull if you got a question or problem. They make time for you. And afterwards they ask if anything did go well.

Still looking for some features in the app - Backup Central

App has some good features and some I would like to see added. I would like the ability to look out and see the client directories and files from the controlling Host. I will stick with the app in hopes it will be updated to include some of the features I would like to see.