A leading software company in data backup, data recovery and disk management. Known for it's focus on data security and the best user experience in the field. If you care about your data, you choose EaseUS.
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Is EaseUS legit?
EaseUS (easeus.com) has a 3.1 out of 5 rating on OK.one, based on 805 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 93% of negative reviews; 321 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff for resolving technical problems quickly and efficiently during live chat conversations, noting the exceptional support provided by the team. Many people also appreciate the prompt and polite assistance when dealing with unexpected license activation issues after system updates or hardware changes.
Some reviewers were not happy with occasional long waiting times or receiving invalid access codes that hindered their overall software experience and recovery process. A few users mentioned facing unexpected difficulties with file recovery tools causing complications on their computer systems during sudden system crashes.
Auto-generated from all reviews of this business. For reference only.
Their practice is to make you auto-renew instead of making a one time purchase the initial choice. Unaware of this option, I was just charged for renewal without any prior notice (that other companies give) to change my subscription or card info. I cancelled the same day I was charged without having used the product for about a year and they only offered to make it a lifetime subscription; in a 2nd email they gave me the option of half the money back. Their business practices are disreputable and untrustworthy.
Update: After my last email EaseUS did refund the full amount. My warning is to be VERY careful when ordering this product & make sure to turn the auto-renew OFF if you don't want it.
Reply from EaseUS2024-04-22
We apologize for the inconvenience caused by the unauthorized charge. Based on the information provided, it appears that your product is a subscription-based version. During the purchase, it seems that you inadvertently did not cancel the subscription in the shopping cart, and you also did not contact us to cancel it despite receiving a notification prior to the renewal order. We sincerely regret any negative experience you may have had and would like to assist you with the renewal order. Could you please provide us with your order ID so that we can help you resolve this issue?
i am disappointed with the Cloning of this program.
i am disappointed. I bought the program to clone a Windows. 10 500G hard drive to a 4T hard drive. The program did clone the Windows very well but partitioned my 4T hard drive into two 2T partitions. Now I am expected buy their Partition Magic program to finish the job. EaseUS Backup should have cloned my 4T hard drive in one partition. I will buy a partitioning program from some other company.
Reply from EaseUS2024-04-22
We regret to learn that you are still in need of resizing your partition following the clone process. While performing the clone, there is an opportunity to adjust the disk layout, but unfortunately, it seems this was not specified in your case.
If you are seeking a solution for resizing the partition, our technicians are available to assist you directly. Before considering purchasing a partitioning program, we recommend engaging with our support team for personalized guidance and assistance. Your satisfaction is our utmost priority, and we are here to help address your specific needs. Thank you for reaching out to us.
The agent did a great job but the app is what I am what I am dissappointed in. It seems like every app is an ad just to get you to upgrade or another one of their apps.
I find the software very easy to use but accessing the activation key was not clear to me. My online chat support with Webber was very good however and in the end they helped me find. I was very satisfied with their patient and thorough help.
Is EaseUS Cloud Back Up Software a Saver or a Waster of Time?
As a potential new subscriber to EaseUS Back up software, I had quite long chats B4 subscribing, as I had a nightmare experience with iDrive! In the end I was confident and took the 1Tb cloud storage and a years subscription.
I was assured that I would be fully assisted for the setting up. So .. Setting Up. I immediately hit a language problem. Tech-Talk Goggledegook is a new language created by Technocrats to keep us Technophobics at a distance from their guarded, exalted towers! (my opinion of course) But, the online Help, to me, should be renamed Fogonline. Basically I didn't understand much of the types of Back-up, let alone how to achieve it (or why). I was soon in touch with their Chat Line. which is, thankfully, staffed by knowledgeable Humans! .. well partially Human. Technobabble continued to the point of frustration (for both of us!) as it was like trying to learn the Polish language in half an hour! Finally I acquiesced (gave in) and agreed to a Remote Session, where They controlled my mouse and PC and did the setting up for me! I must say, they do know what's what over there .. so long as 'You Know What You Want To Achieve' So the mouse was flying around my screen like a demented gnat in a click frenzied Amphetamine Rush and 20 minutes later I was told Done!.. but was it? Well, yes it was I thought. Now backing almost 250 Gb of stuff onto my HDD took less than an hour! Yippee me thinks.. But .. putting that amount of data on their cloud was, well, somewhat of a different matter. Uploading onto the cloud took approx 20 hours to install 16%, as I had not asked for the encryption! Oerr.. So, working out that this backup is going to take 120 hours (5 Days @24 hrs/day) I stopped it and started another chat to ask 'Can I change the Cloud B-Up to be encrypted?' 'Yes you can' was the answer - 'Get on with it!' OK .. errr How?
'It sounds like you'll need the Premium Help' he says $100 - $200 or $300, which would you like?'
'Hmm Set is free Help.. isn't it?' A long pause and a bit of verbal ping-pong later, (the nameless) He impatiently sighed and decided to redo it for me, as I had convinced him I had taken notice - and heart - at the point of purchase, that the set-up was assisted and I had accepted advice at the set-up stage that I now found unsuitable. So after he had changed both B-Ups to be encrypted, where as I only wanted one (the cloud B-up) as a non-encrypted copy of my data on site was preferable, in case I unsubscribed in the future and could not use their app to undo the encryption!
'All you have to do .. is what I have just done!' he says.. but at the speed he did it, I couldn't see what or where! 'Make notes and copy the settings, leaving out the encryption bit' he tells me 'So if there's nothing else ..'
This scared me, but 4 hours later I managed to change it! Yay, I thought! Now I can back-up an encrypted version onto the cloud. Start. Now, at this moment in time, it is 24 hours since it started this 'Much Faster' back up .. but, it has achieved only 24% (less than 60Gb) of the upload! So, 4 days for encrypted B-Up plays 5 days for an un-encrypted B-Up. Hmmm.
So in the end .. My advice would be, If you have a 5 day holiday coming up, start the back-up to the cloud and go! -or- Don't bother with the cloud and back up onto 1 or maybe 2 Hard Disc Drives, and keep them, or at least one of them, away from your work place, in another building just in case there's a fire, flood, loss etc because their time saving encryption and cloud are somewhat of a waste of time – a drag if you will .. and although it does offer an extra layer of safety, it steels your time.
Now I am assured that after the 1st 'Full Back-Up' is complete an Incremental back-up will update the original with any changes done since the last B-Up, and so it is MUCH quicker .. but it Really Needs To Be!
In essence, Backing-Up is an essential procedure many of us do not do, until you get caught out and lose all your data, archives, contracts, forms, templates, photographs, scans, e-mails and the will to live, following a catastrophic failure of your beloved (or hated) computer system! ... So, just bite the bullet and Do It!
Disappointed David
Data Recovery Software didn't fulfill its purpose.
I purchased a product called "EaseUS Data Recovery Wizard Professional" in order to recover specific files. The software wasn't able to save those correctly, they were too damaged to work.
For that reason I contacted the support, asking for a refund, as the product didn't fulfill its intended role. I was told the fault was entirely my own, as the software won't work for an SSD (which wasn't explained on the website).
After a few back and forth emails, I was able to negotiate a half refund. Although according to the company's policy, I should qualify for a full refund.
Case ID #1337451
Reply from EaseUS2024-04-02
We sincerely apologize for the unpleasant experience you had when using our product. Can you please kindly share with us your case ticket ID? We will review your case and get back to you with a satisfactory solution.
Good software. But traps the user into a subscription.
When you install the renew is set to "yes" and you cannot select the "no" option. And once you have paid for the software the EaseUs website does not show that there is an ongoing subscription (let alone give the option to turn it off).
The subscription is managed by "2Checkout" and they send an email about the purchase and subscription.
Reply from EaseUS2024-03-26
We apologize for any inconvenience we may have caused. When purchasing the subscription version of our product, you will find a specific explanation for the auto-renewal feature in the shopping cart. This information will guide you on how to cancel the subscription. Additionally, the invoice you receive after your purchase also includes instructions on how to cancel. If you encounter any difficulties, please don't hesitate to contact us for assistance. Sorry for the inconvenience we caused again. We are committed to continuously improving our services and products. Thank you for your understanding.
Claire was professional, patient and worked with me.
Claire was professional and patient. She had no explanation for why EaseUS partition software advertisements differ so much from the actual products, but then, that is not her job.
Claire explained answers to my technical sales questions and offered a reasonable pathway to trying the full-featured paid software with a 30-day guarantee of satisfaction.
I tried their software to clone an SSD drive and the cloned SSD would not boot on the computer. Within 24 hours of the purchase I requested a refund. Instead of a refund, I got some "fresh" person replying only trying to keep my money --- update 21 March, EaseUS replies to my comment with a lie, and there is no option in Trustpilot to respond to their respons. Basically, I already used there live chat and live assistance and it did not work out. I already had a remote session. --- update number 3. After many letters, finally I was issued a refund
Reply from EaseUS2024-03-21
We apologize for any inconvenience caused. Before proceeding with your refund request, we would like to attempt to assist you first. Could you please contact us on LiveChat directly so that our technician can help you further look into the boot issue via a remote session directly?
I have had some very good experiences with EaseUS todo and some very bad (3 other products I've tried). Unfortunately the bad outweighs the good. EaseUS Todo Backup seems to be a good program. I haven't had to actually put it to a test. There was an issue of it not following the schedule I set up but support fixed it (many thanks). DupFiles Cleaner: I accidentally clicked the wrong thing and ended up paying for the Pro version. Despite not having used the software and it being the same day, they refused to give me my money back. I eventually deleted the program because it kept wrongly identifying duplicate pictures. Very poor IMO. Clean Genius identifies junk and then supposedly deletes it but when I rescan, the same stuff is there. No wonder it's free. I deleted this program too. The third program, I forget what it was. Also, when I've contacted support, the techs seem unable to explain things in a way I understand (or they don't care to take the time). Then they go into sales mode, trying to sell me more support for a minimum of $199. Really? That's when I gracefully got off the phone with them. Just poor.
Reply from EaseUS2024-02-27
We apologize for the negative experience you had with our product. Customer satisfaction is our top priority. Please provide more details of your situation and, if possible, your case ticket ID. This information will help us improve our products and services.
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