A leading software company in data backup, data recovery and disk management. Known for it's focus on data security and the best user experience in the field. If you care about your data, you choose EaseUS.
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Is EaseUS legit?
EaseUS (easeus.com) has a 3.1 out of 5 rating on OK.one, based on 805 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 93% of negative reviews; 321 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff for resolving technical problems quickly and efficiently during live chat conversations, noting the exceptional support provided by the team. Many people also appreciate the prompt and polite assistance when dealing with unexpected license activation issues after system updates or hardware changes.
Some reviewers were not happy with occasional long waiting times or receiving invalid access codes that hindered their overall software experience and recovery process. A few users mentioned facing unexpected difficulties with file recovery tools causing complications on their computer systems during sudden system crashes.
Auto-generated from all reviews of this business. For reference only.
Here's my CHAT with EaseUS about their widely advertised FREE Edition of Partition Master...
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Hello Brian. How can I help you today?
trying to clone OS to a new disk with Partition Master FREE.
just need a one time use. but it won't do it. always pops up the sales page.
this is a paid function, so users must buy the software first to use it
from your website:
"EaseUS Partition Master Free, as a reliable free OS cloning software, enables you to efficiently clone the system partition to a new partition or disk for free. "
www . easeus . com/partition-master/clone-system-partition-free
Now, you can apply EaseUS Partition Master and follow the steps here to clone the system partition to a new volume for free. Here are the steps:
Step 1. Select "Clone" from the left menu. Click "Clone Partition" and "Next".
Step 2. Select the source partition and click "Next".
Step 3. Choose your the target partition and click "Next "to continue.
If you clone partition to the existing partition, you should transfer or back up data before cloning to prevent it being overwritten.
Check warning message and confirm "Yes".
Step 4. Click Start and wait for the clone to complete.
results in sales page.
Updated by Tracy King on Jan 25, 2024
If you want to start making this process paid, that's up to you. But continuing to advertise it as free is illegal.
Read
I do see that our website did not make this very clear to you and I apologize for all the inconvenience caused by this. We will absolutely edit this page as soon as possible, and for now, I will do what I can to offer my suggestions for your case.
Reply from EaseUS2024-02-20
We apologize for any inconvenience and confusion we may have caused. We regret that the clone function is only available in the paid version. We have informed our editing team to revise the description accordingly. We apologize once again for any inconvenience this may have caused.
With new updates no possibility to enter license key and activation. Must suddenly purchase product again and have lifetime licenses.
Dear Support,
I paid for a lifetime license consists of updates and upgrades for the following products: EaseUs Partition Manager Professional, EaseUS Data Recovery Wizard Professional, EaseUS Diskcopy, EaseUS ToDo Backup Home, EaseUS ToDo PCTrans, EaseUS EverySync.
When I upgrade the products there is no way to re-activate them and I fall back to the trial version and am required to purchase all of them. I am not going to do this and would like a solution that I can continue to use my products for life.
If this is not possible then please the old versions so that I can continue to use the products. My preference is to get it fixed as soon as possible because I can't enter a license code anywhere in the programs anymore with the new updates.
I urgently want a solution here and continue to use my products on lifetime licenses because that is what I paid for as well.
Order nr: 157512386
5 Products Bundle
purchased on Dec 21, 2018
EaseUS Todo Backup Home (Lifetime Upgrades) 11.5
Available Upgrade to 14.0
Perpetual license
EaseUS Disk Copy Pro (Lifetime Upgrades) 3.0
Available Upgrade to 4.0
Perpetual license
EaseUS Partition Master Professional (Lifetime Upgrades) 13.0
Available Upgrade to 17.8
Perpetual license
EaseUS Data Recovery Wizard Professional 12.8
Available Upgrade to 14.4
Perpetual license
EaseUS Todo PCTrans Professional (Lifetime Upgrades) 10.0
Available Upgrade to 13.0
Perpetual license
Kind regards
Reply from EaseUS2024-02-20
We apologize for any inconvenience we may have caused. Since your products are Lifetime Upgrades versions, there is no need to repurchase them. If you encounter any activation issues, you can reset the license codes on our website and use them to activate the newer version. We have already reset them for you, so please click the Activate button on your products to enter and activate them.
When you create an account you receive a confirmation email with your password in plain text. It also means they store your password in plain text in their database. See how safe your data is in this company... 20 years in the making! Great job CEO.
Reply from EaseUS2024-02-04
Thank you for bringing this issue to our attention. Storing passwords in plain text is a serious security concern and we understand your concern about the safety of your data. We apologize for any inconvenience or worry this may have caused.
Actually, there is no need to create an account after the purchase. You can directly use your product without any account.
Please be assured that we take security very seriously, and we will investigate this matter immediately. We understand the importance of protecting our users' information and are committed to ensuring the highest level of security measures.
Purchased online because I needed to clone a drive. The code provided did not work, and customer support took half a day to get resolve the issue.
Unfortunately, I needed to clone the drive right then, so I had to purchase different software. Easeus refused to provide a refund for this unactivated software, citing their terms and conditions.
Maybe the software works, maybe it doesn't. But their online activation is broken, and the customer support is unsympathetic about this.
UPDATE: EaseUS offered a partial refund, which I accepted. It's unfortunate that the initial code didn't work, and that it took longer than expected to resolve the issue. If you're in an emergency - like I was - this might not be the best company to work with, but overall they do seem interested in helping their customers.
Reply from EaseUS2024-01-15
We deeply apologize for the inconvenience you experienced while using our product and interacting with our technicians. It appears that the configuration of your computer is unique, which is why we need to work closely with our technicians to address the issue. We rarely encounter customers with the same situation, and therefore, it requires special attention. We are fully committed to ensuring customer satisfaction, and in order to review your case thoroughly and provide you with the most suitable solution, we kindly request your case ticket ID.
The "2GB for free" is a fake and false advertisement. Not a single byte is free.
I downloaded "EaseUS Data Recovery - Free Data Recovery Software" which advertises "Recover up to 2GB data for free on Windows 11/10/8/7".
I scanned the drive on which I deleted the files by mistake. The software did find the files and I selected a few small files to test the software before I spend the money and buy the full version.
After all I have "2 GB data for free" which can be restored.
After selecting the files for restore and starting the software, it just told me "buy the Pro version". The 2 GB for free was just a hollow, empty advertisement claim, which was suddently not available anymore.
This is false advertisement at best, fraud at worst, since the software offers to restore a portion (up to 2GB) of your files, so you can try if the software is actually working.
I was ready to spend money after verifying the software works and I chose this one over other recovery software because they offer the "2 GB for free" so you can try if it really works and not just "restores some garbage files".
My question to EaseUS is: Why are you doing this? Why are you "scamming" your potential customers? I mean I really like to buy software which works and I highly honor the offer to try the software for a small number of files first to see if it works, but I despise statements that are not correct like "Recover up to 2GB data for free on Windows 11/10/8/7"
You actually can´t recover a single byte for free.
Reply from EaseUS2024-01-11
We sincerely apologize for the unpleasant experience you had when using our product. We have two test versions. One is the Free Trial and the other one is the Free version. Ont the Free version that can be used to recover 2 GB of files for free. So we are afraid that you installed the wrong version. Could you please let us know your email address, so we will send you the correct version product to recover 2 GB of files for free.
I disliked the policy of having to reset the activation code everytime I use it in a different PC. They sent me an URL to reset that hopefully will work and I won't need to contact customer service every time.
Reply from EaseUS2024-01-11
We apologize for any inconvenience caused. Our license code is linked to the computer machine. Typically, one license code is assigned to one computer. If you decide to change your computer, it is necessary to reset the license code either by contacting our support center or doing it yourself on our official website. You can use the provided URL to reset your code. Should you encounter any issues, please don't hesitate to inform us.
Further update: Customer Service for this company do reply to emails quickly. After the third email to them I was offered a full refund. I would advise using their internet chat to double check the likelihood of being able to retrieve files depending on your particular circumstances.
I deleted photographs from my Mac, not realising they would be deleted from my iPhone as well. Only realised past the 30 days iCloud time limit also.
I was relieved to find Ease US it appeared I could retrieve these photographs. I tried their free trial to check that I could retrieve these photographs. Once you do this, you can see all of the files retrieved and there were 1000’s of pictures that appeared as though they could be recovered. However, you can only recover them if you pay nearly £100, which I immediately did, feeling extremely relived that I could recover the pictures. Once I paid the money, and recovered the picture files none of them would open. I therefore asked their online chat why this was and was immediate informed that as I deleted the pictures from an SSD drive, it would be impossible to recover the files. I pointed out that the free trial led me to believe I could retrieve the files and at no point was I given any information about what type of files could or could not be recovered. I therefore requested a full refund through their email address and was refused a refund but offered a life time membership??? Which I will not need and never use. So, I hope this review helps other unsuspecting and trusting customers.
Reply from EaseUS2024-01-02
Thank you for sharing your experience. It's disappointing to hear that you encountered difficulties in retrieving your photographs and that the information provided during the free trial did not accurately reflect the limitations of the software. We will still improve our product and service to offer better service for our customers.
Sorry for any inconvenience caused. Could you please contact us and send us the direct download links in question by emailing [email protected]? We will try our best to help you solve the issue.
I bought this software with the intent to clone 2 micro SD cards, I had no success, and neither the support was able to do the clone, so I asked for the money back and, initially they refused to do so. After some e-mails they refunded me. Not good experience with this EaseUS, I do not recommend
Reply from EaseUS2023-12-01
Sorry for any inconvenience caused. Could you please let us know your ticket ID? We will help you further look into the issue.
Got the answer to my question, but did NOT quite like the policy where you advertise the free version which is ONLY a Demo version so the ONLY way to execute the task. I am expected to purchase the software. That is kind of false advertising,
Reply from EaseUS2023-11-06
We are so sorry for the confusion and inconvenience. Customer satisfaction has always been the utmost goal of EaseUS. May we know which product you are interested in? Then we will check if there is a truly free version for you.
The product reviewer did a good job. My complaint was mainly about making a purchase but not getting the follow up email confirmation. Situation resolved by Justin
Reply from EaseUS2023-11-06
Thank you for your feedback. It's great to hear that the reviewer did a good job addressing your concerns. We apologize for any inconvenience you experienced with the lack of a follow-up email confirmation after your purchase.
We're glad to know that Justin was able to resolve the situation for you. Customer support is important, and it's always reassuring when issues are promptly addressed and resolved.
If you have any further questions or need any additional assistance, please don't hesitate to reach out. We appreciate your feedback and your business.
I purchased two software from this company, Ease video recorder (no issue) and Easeus video editor.
The reason I chose this software was that I needed to use the feature that converts speech to text.
Unfortunately when using the feature nothing happened, so I called technical support (supposedly a 24/7 service for the owner of the lifelong license.
I was then told that technical support was only available from 7 a.m. to 10 a.m.
Inconvenient but not that bad, when I was able to talk to technical support I was told that the software was only converting speech to text but not text to speech.
I asked why when using the feature I was asked to choose the type of voice if the feature did not exist. the technician was unable to respond.
I then showed a video I found on Youtube showing how to convert text to speech.
While the video shows the exact same software in every aspect, layout, functionality, and default file (I mean a copycat) I was told that the video was from a different company.
I found so far, three companies selling the same software but with different licensing agreements. all claiming to be the developer. This is very suspicious.
Other than this if you do not need the text to speech feature this is a good software.
I downloaded info detailing how to activate trial and free version. When downloaded I followed instructions, but when I pressed create I was taken to a screen that would only allow me to proceed if I bought their product. I contacted Help Desk and was told I would have to purchase and it was explained in their website. You have to scroll right down to find this information or, like me, you'll end up with a useless app on your computer.
Terrible PDF Editing software, full of bugs (such as leaving half text behind if moving a text box!) and far too expensive.
Very limited editing capabilities.
Very awkward and time consuming to use and wasted my money on this.
Not happy.
No real support or help process either.
Reply from EaseUS2023-10-07
We sincerely apologize for the unpleasant experience you had when using our product. Could you please let us know more details of your situation? Then we will offer you a satisfactory solution and help you use the product before a refund.
Nice app but uses a fishy approach!
It let me record a very important meeting (for free, for sure) and then when I needed to save it it offered me to pay in order to save it.
Aaaaand, the file size is sooooo heavy. It took 13 minutes to go over a Ggb. No compression, which is a pity.
Product does a good job, but missleads about Bitlocker recovery
I originally bought their product "EaseUS Data Recovery Wizard" to recover data from a hard drive that wasn't encrypted with Bitlocker. This worked flawlessly and it recovered all the data. Today, however I wanted to recover files from a Bitlocker-protected drive, that failed to finish 100% and wasn't recognized by Windows at all. The software did find the files, but it failed to decrypt them, not recognizing that the data was Bitlocker-encrypted. On their website they claim that Bitlocker-recovery is supported, but this apparently only works if Windows still recognizes it as Bitlocker-encrypted. Kinda disapointed about the lack of recovery options. I know that the Bitlocker metadata is still present so it should be very much possible. Still giving 3 stars because on unencrypted drives their software works really good. But I would love to hear them implement better Bitlocker recovery options. Will revise this review if they ever do.
I must admit. I did use it for only one day and that was the free version. Backup speed is between 25-40 mb. That is too slow for a network that can handle 1 GBPS.
It appears that you need to buy the enterprise edition to have the maximum speed. The EaseUS Todo Backup home edition is also limited.
If you are mainly looking to restore your PSD, PSB, CLIP, and any SketchUp files or anything that has many layers in one file, this program won't help you. You still can see the file names in the program but once you purchase and download them, they do not open or giving green glitched screen since they are already damaged. I tried it for you so please save your time and money.
However, they do have very helpful support system so they try to help you even though nothing worked for me haha. That's why I am giving this a three star.
They do not give your money 100% back when the program did not work for you so please be aware of that.
We had a problem with a license code for EaseUS RecExperts that needed to be reactivated due to new installation on a new Mac. The online support via chat was very fast, immediately somebody (Izzy) was available and we could solve the problem! Good service! Thanks again!
I purchased a one-month license for the partition software from EaseUS. The following month I received a message that the renewal could not go through. I missed the opt-out of the subscription in the checkout.
I don't like that this company opted for an opt-out rather than an opt-in for this subscription. I bought the program for a one-time use. (Twice in two months. The first purchase didn't have the option.)
Reply from EaseUS2023-09-01
Sorry for any misunderstanding. Please understand that when placing a subscription order, there is a statement in the shopping cart declaring an auto-renewal at every billing cycle. You may cancel your subscription at any time. And an email will be sent to notify you before each renewal is automatically charged. We appreciate your time regarding this issue.
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