A leading software company in data backup, data recovery and disk management. Known for it's focus on data security and the best user experience in the field. If you care about your data, you choose EaseUS.
Written by the business, not verified by us.EaseUS (easeus.com) has a 3.1 out of 5 rating on OK.one, based on 805 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 93% of negative reviews; 321 of them were added in the last 12 months. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff for resolving technical problems quickly and efficiently during live chat conversations, noting the exceptional support provided by the team. Many people also appreciate the prompt and polite assistance when dealing with unexpected license activation issues after system updates or hardware changes. Some reviewers were not happy with occasional long waiting times or receiving invalid access codes that hindered their overall software experience and recovery process. A few users mentioned facing unexpected difficulties with file recovery tools causing complications on their computer systems during sudden system crashes.
Auto-generated from all reviews of this business. For reference only.I liked fairly quick response. I didn't like that responder re-assigned my key before confirming that that was what I wanted. I am not happy with not being able to work on 2 PCs as I convert - even if I had to pay a small % more for multi use =:( It does drive me to reconsider 'free' options
Good reliable s/w. Engineer was very helpful in resolving my problem.
Thanks for your good reviews. We will try our best to offer better service.
JUst not worth the price. Found software (Testdisk-7.2-WIP) online that worked faster and just as well as this.
Thanks for your feedback. We will try our best to make our product better. If you have any problems using our product, please feel free to let us know. And we will try our best to help you.
Bad experience. I purchased their Data Recovery program but my data still could not recover. Then I asked them to what can I do with their program in the future, they did not respond anything. And when I made a refund request, they still pending it and I think no one will contact me to resolve my situation. They have contacted me and we made a deal that I will be updated my license to lifetime.
We sincerely apologize for this inconvenience. Can you please share with us your order number or ticket number? We will review your case and give you a satisfactory solution. Also, we always honor the 30-day refund policy if the case comply with the conditions.
I'm so mad at myself for not seeing the $10 offer on the free version page as I went directly to the Pro purchase page. XD Their product listing is confusing. You have to click dropdown menus to find anything that isn't an expensive subscription version. They call the "Pro" versions "Personal". Anyway, I wipe my system and reinstall Windows a few times a year. Something always goes wrong. And each time I installed Todo PCtrams free edition for minor things. I finally bought the Pro version the other day. I don't regret buying it other than the fact that I missed the discount page. It backs up most of my apps with the keys intact really well (something someone from support told me in the past wasn't possible). It cannot backup hardware drivers despite the program showing installed driver installations in the availability list. Guess it isn't easy, though NTLIte does it just fine. But it fails to back up my desktop no matter what. I've tried with both Windows 7 and 10 for YEARS and it just doesn't work for that one thing. Something is just wrong here. My documents do get backed up at least. The product key finder only shows TWO product keys on my system and I have a LOT of registered programs. So it is not scanning software very well. Windows and Office are all it can handle apparently, which is weird since the backups include most of my paid software with licenses intact. The Large File Cleanup is misnamed. It does not provide an option to delete anything, only to move its location. Since the Product Key finder doesn't work well, I'm wary of using their App Management function when it comes to repairing damaged apps. I just don't trust it--yet. Their partition software works very well, but you have to pay either a monthly or a yearly subscription to keep it up-to-date! That is absolutely baffling! I bought a lifetime license of PcTrans without such a limitation. I can't find the same option for PM, but maybe it's there somewhere. Anyway, I went to support and it showed chat options. Well, I was promised lifetime access to support so I clicked the appropriate one. It wasn't a chat option AT ALL, but rather an email form to which I received no autoreply, so I am left wondering if they actually received it. Maybe only 3 stars is harsh but that desktop issue has never been fixed, plus their website is confusing to me.
Thanks for your support to us, and thank you for your feedback. We will try our best to make our products better. As for the problems when you use the product, could you please contact us from the following link? Then we will try our best to help you fix the issue. https://secure.livechatinc.com/licence/1389892/v2/open_chat.cgi?groups=3
Video editor has all the basic tools, voice changer can not be customized, also it happens a lot that the programm crashes and sometimes it did not save automaticly, it laggs a lot when you are using few elements at the same time, once exporting a file it did not save the blurring, I expected more fore the price
Thanks for your feedback. When there are any problems using the product, please feel free to contact us and we will help you solve the issues directly. And could you please kindly share your email address? Then we will apply for a discount for you for your support to us.
I bought this software as it was insinuating it will perform better from rivals as per an article regarding the recovery of <4GB files The software did not work as promised.. I can say that the rivals here are better. At least Recuva is free and will gives a comparable performance I thought I am protected by 30 day money back guarantee.. I am not. They are refusing a refund.. Now EaseUS are claiming that the recovery was not successful because it was on SSD’s.. But since the standard nowadays is SSD’s .. i wonder what is the use of their recovery tool anyway. There is now a case with paypal. Shall update here Final word; Not really different than other products Update 1 Refund received after a paypal case and a few back and forth emails
We apologize for this inconvenience. Can you please share with us your order number or ticket number? We will review your case and give you a satisfactory solution. Also, we always honor the 30-day refund policy if the case comply with the conditions.
I deleted files and emptied the recycle bin. I hoped the software would help me reclaim them. I asked for a refund and at first was told no, then a 50% refund. The company has changed its mind and provided a full refund. It would be better if the satisfaction guarantee was spelled out to outline the criteria that controls whether a refund is an option and when it is not.
We apologize for any unpleasant experience you had with our software. Could you please let us know your order reference or ticket number? We promise that we will offer you a satisfied solution.
They say they have a 30 day money back guarantee. When I requested a refund, they asked why the program didn't work for me, saying they would give me a refund once I did. I explained exactly why the program I purchased didn't meet my needs - it only had one out of several features I needed. They then instructed me to buy their other programs, saying they would refund me once I sent proof of another purchase. However, the deception I'd seen already, along with this added manipulation, made me believe they wouldn't actually do that. So I refused, at which time they offered me a free trial of yet another program (a freeware program) that doesn't do what I need. Another excuse was, because my license key had been activated successfully they wouldn't give a refund. But activating the license key was necessary to find out the program didn't do what I needed. When I got shuffled to a second support person, they agreed to give me an exchange for a more suitable program, but that wasn't until I requested it (realizing my money was never going to be returned), and after a full 24 hours of email exchanges where they tried to soak me for more money instead of giving the refund I requested. It can also be noted that every time they get a poor review, they spam TrustPilot with more "excellent" reviews to bury the poor ones. As others have mentioned, this means their TP score is grossly inflated and can't be trusted. They get 2 stars because the software seems to be easy to use, but due to false advertising and poor service, I can not recommend this company.
We sincerely apologize for the unpleasant experience you had when using our product. Can you please kindly share with us your case ticket ID? We will review your case and get back to you with a satisfied solution.
Quick response thanks for the help!
Thank you for your good review and we will do better to offer great service!
Very deceptive website and business practices: website calls what is a really a demo version a "free" version. However if you want to save anything you must pay for the real version. Audio capture seems to work, but deceptive site tells me stay away.
Sorry that you had such an unplesant experience with our free version product. May we know which product you tested？Then we will offer you a correct free version product to have a test.
This company will sell you a product for a lifetime, which works for a while then they start switching features of, and surprise you need to buy another app to fix this. Scan Scam Scam
We sincerely apologize for the unpleasant experience you had when using our product. If your product is the lifetime upgrade version, you can upgrade the product to the latest version for free. Could you please let us know your order ID for a check first?
I bought their backup utility only to discover to my surprise it would copy files off my exFAT drives, but greet me with an incompatibility error if I tried to access any of it. This made it useless for me. When I inquired about a refund I was told, in essence, I should have done the trial first and now it's too late. It had not occured to me to check whether a data backup tool could access the data it backed up. That's on me for assuming, I guess.
We sincerely apologize for the unpleasant experience you had when using our product. Can you please kindly share with us your case ticket ID? We will review your case and get back to you with a satisfied solution.
After I followed his instructions (provided links & using TeamViewer ) - the program failed to install - multiple attempts . I told him of the failure - he said the support is not free - I PAID for the program & Support. He offered a refund I I accepted. Not a good experience, don't understand his frustration. I've been in IT since 1980's
We sincerely apologize for the unpleasant experience you had when using our product. Can you please kindly share with us your case ticket ID? We will review your case and get back to you with a satisfied solution.
Once upon a time EaseUS was a company that delivered fantastic software that I used both for company and for private tasks. Today I am not sure. The last couple of days i have tried to retrieve some software I bought in 2020 and as instructed by their web site I contacted their 24 hours support service for help but I haven't heard from them. I also tried to install a free evaluation copy of a Windows 10 to 11 migration tool but despite it told that you could transfer 5 programs and 2 Gb data for free that did not work. I got he message that I had superseded the limit for the trial although that was not the case. Contacting support revealed that it was a limitation in the software. In any case either the instructions are wrong or the supporter had a bad day. As it is I am not sure that I will use EaseUS anymore.
We apologize for any unpleasant experience you had with our service and software. Our email support is 24-hour available and we promise that you will get a response within 24 hours after our support team received your email. You can also get to our Livechat support from our website and they will be more instant. The free version of our transfer tool is always having that limitation and that should be sufficient for our users to test the basic functions of that software. We appreciate your time and understanding.
Lease of the hard sell, make it easy to cancel. Customer services are good.
It did not work, they said it would work on iPads and I paid for this and I still have 5 iPads locked in the cloud and this is no help. I tried to get my money back but guess what? Your right. I can’t get ahold of them.
We sincerely apologize for the unpleasant experience you had when using our product. Please note that the preconditions for successfully unlocking Apple ID/icloud are to have the correct screen passcode and enable Two-Factor Authentication on the device. Can you please kindly share with us your case ticket ID? We will review your case and get back to you with a satisfied solution.
really great service and good professional, this guy needs a raise!
Thank you for your reviews. And we will do better to offer a better service.
Couldn't activate my lifetime license key for Partition Master Pro. Logged into live chat, and the support engineer must have seen I had been trying to activate my license once I added my email address and they reset the license within seconds!! Awesome service!
If there are any problems when using our product in the future, please feel free to let us know. And we will help you directly.
Poor error handling. I had an error in the source partition I was cloning. EaseUS did not handle this well. It reported that the target SSD was too small and aborted leaving the target SSD unrecognizable by both Windows and EaseUS. After a bunch of online research and resorting to cmdline tools, I recovered everything. EaseUS should have reported an error in the source SSD and then put the target back into a usable state.
We sincerely apologize for the unpleasant experience you had when using our product. Can you please kindly share with us your case ticket ID? We will review your case and get back to you with a satisfied solution.
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