EaseUS

Michael Z.Norway · 11 reviews · Experienced 2023-08-17 · Posted 2023-08-17

Looks like fraud

EaseUS proposes to try their software with good discount and possibility to return amount in case if you are not satisfied. That is fine. But if you are not careful enough an did no notice in the invoice that they subscribed you for the using of the software, then they will charge you monthly for full the amount of the subscription which is 3 times higher than trial. And there is no option to get refund for the software you never use. When you contact support they referrers to the Rules and Conditions and reject your refund request. It looks like fraud. All the companies I ever contacted with same case (last time it was TIER) performed investigation, made sure that their service was not in use and refunded subcription fees. But not EaseUS. Beware of this Сompany.

YasNetherlands · 329 reviews · Experienced 2023-08-10 · Posted 2023-08-10

Refund after long discussion

I purchased EaseUs software to recover lost data. First, you can download a so called "trial version". But after the scan has completed and you want to see if the program is really able to recover your lost data, a screen pops up, telling you you have to PAY FIRST. So much for a trial version. So I paid. Then it turned out their program could only recover about 10% of the lost data and none of the really essential data. Besides that, the recovered data were presented as one chaotic mess. After one long discussion I got a full refund, although they don't usually refund. Paypal helped a lot, too.

Jonna van LeeuwenNetherlands · 8 reviews · Experienced 2023-08-01 · Posted 2023-08-01

Month Subscription feels like scam.

Works fine but Month Subscription is not what I have asked for. So no 5 stars...!!

Bob DeFourUnited States · 1 review · Experienced 2023-07-29 · Posted 2023-07-30

Not so EASY!!!

I purchased and downloaded EaseUS to clone a hard drive and once installed, it wouldn't recognize the license they sent. When I tried to contact EaseUS, the chat just left a message so I guess I might get something back sometime. I am about to go and ask for a refund.

KJ JUnited States · 1 review · Experienced 2023-07-18 · Posted 2023-07-19

Better than nothing but needs improvement

It does work better than importing through iTunes or my Windows photo app, BUT the software does not upload chronologically, transfer picture/video information, and erroneously flags your private content (camera roll) as copyrighted without giving you any opportunity to know which ones or contest it. Customer support was very kind but just kept apologizing and promising it would be fixed in the upgrade. I don’t know how difficult Apple is, but it seems like some of those things should have been addressed years ago. I appreciate having most of my content, but the way the upload goes makes kinda just a junk drawer of phone pictures. Users should be able to have more control in how it’s uploaded and organized without paining through the computer app batch by batch.

Michelle BurressUnited States · 1 review · Experienced 2023-07-14 · Posted 2023-07-15

Recovered corrupted files and they want more money to fix

edit: they did refund me when I asked although they did everything in their power to NOT REFUND ME, they eventually did. Paid $70 dollars to recover my files, and it did do that, but they are all corrupt and won't open, which kind of defeats the purpose. They do have a "corruption" fix addon you can buy for another $40 dollars. Kind of crappy way to do business, but live and learn I guess. Now I'm out $70 dollars and I still don't have my files.

Auto-renewal cancellation takes far too long!

I purchased the screen recording software, which is good and worked well enough. The problems are with auto-renewal. It’s a long 8 stage process that is very detailed and involves looking up invoice numbers, which payment website you used, and going through the steps on their website. It’s like they are hoping you will give up or fail so they can get more money out of you. Cancelling auto renewal shouldn’t take this long!

Hao Lun WangTaiwan · 1 review · Experienced 2023-06-29 · Posted 2023-06-28

A roller coaster consumer experience

At first, I downloaded the trial version of Partition Master. However, the functionality was locked during execution, and a purchase window would appear if I wanted to continue. The purchase window prominently displayed the phrase "30-day money-back guarantee." Because many software companies like SurfShark and AOMEI do genuinely offer refunds, I had no reason to doubt it and believed it was part of the trial. I completed the purchase. After using the product, I realized that I didn't really need it. So, I requested a refund, but it was unexpectedly rejected. Despite my efforts over a week, I was still denied a return. Dealing with the dispute was somewhat troublesome. In the end, I compromised, and EASEUS refunded 80% of the amount while allowing me to keep the lifetime license for Partition Master. I hope that EASEUS can refrain from using deceptive wording to mislead consumers. This practice does not enhance their reputation. Although the customer service was friendly, many consumers are still frustrated with them.

siddharth dharAustralia · 2 reviews · Experienced 2023-06-22 · Posted 2023-06-27

Full License No Solution - Waste of money

I have a seagate NTFS hard drive which I wanted to use with my mac M1 machine (13.4.1 OS version). I bought full licensed version of Ease Us NTFS for Mac, since then some of the folders worth 2 TB of data went hidden on the external hard drive. When I uninstall Ease Us NTFS for Mac, the data reappears. On re-installation of this software, they hide again. I contacted support as a full license owner for help, but they had no solution for this situation. The reason I am rating this as 2 stars is because I can use the rest of 4TBs left on my hard drive. It is a broken solution. This product has not been of much use to me and is a total money waste

Once I found the chat link it was fast…

Once I found the chat link it was fast and efficient. Hiding the insert license link on the upgrade page made it quite hard to find.

leonardo montenegroCanada · 1 review · Experienced 2023-06-09 · Posted 2023-06-10

the ssd the my laptop not was fixed , i lost my information ,but the engeneer that help me was excelent

User Hostile

EaseUS home edition. No easier to use than Windows 7 backup and Windows File History. Can't find documentation for restore. Needed to restore D: drive, restored last full backup but no obvious way to restore subsequent incrementals. Ended up restoring from Windows File History.

Is it a knowledge issue or way you ask questions ?

I wanted to swap my C drive to a larger one and I wanted to clone the drive . I found that it was BitLockerd . So I asked your help. That part was cleared rather quickly. But when I actually changed my C drive to a new one I found now my D drive was BitLockerd . You are quite determining to solve the case. You tried to tackle the case form many different angles for a substantial time. Unfortunately we could not get it unlocked yesterday and we agreed to restart today. But after we signed off I found the solution by myself. As a hindsight, if you asked me to check my Windows account to find a key, It would be much quicker to close the case. So I will rate 5 for your efforts but 1 for the results. Averaged 3.

Pricing is confusing; activation probably needs chat help; underlying product is good.

The pricing is very confusing - for a lifetime licence, I saw about $150, $90, and $53, with little explanation of the differences. I was told one included upgrades and one didn't, though buying the cheapest still told me at the end of the process that I could have upgrades. \\ The activation process was extremely troublesome. First, online activation didn't work, and the person on chat directed me to the offline activation method - which we disagreed strongly on the complexity of (I think it is very complicated). In fact online _did_ work if I turned off my antivirus; the instructions should either mention that, or, better, list which .exe files should be permitted through any antivirus software. \\ The actual _product_ is good at what it does, though could be improved from the user interface point of view (for example, show some sort of progress indicator for when it's expanding the folders it is finding - if only a "working" indication - so that the user doesn't think it hasn't found them, only for them to appear after a minute or two). But it's a fair to good product.

Contre l'ObscurantismeSwitzerland · 1 review · Experienced 2023-05-07 · Posted 2023-05-07

I am wondering why all the reviews are…

I am wondering why all the reviews are written more or less in the same style and all pertain to the online help the users got from the editor / company? I wanted to read other users reviews before trying / buying the software, in order to find some technical information, such as transfer speed, risk of data caption by the editing company, whether one can chose the files to be transferred, etc. No such things, it's all about online assistance. That is why I decided not to acquire the application.

Expensive

Quality of recovered pictures was bad. The servicedesk is fine, I had had a question and got a really quick answer.

Failed to work and no refund possible

I bought the software and took 3-4 days to run a scan, then tried to recover the files, which did not work. The chat person looked at everything on my drives and computer and said it was a bad hard drive and for $399 they could recover it. The website says the software recovers all types of issues, including skipping bad sectors. The chat person said mine was not recoverable due to bad sectors and reading issues (the team viewer screen was not saved, so cannot remember the exact technical terms. What i would like to see on the website is honesty about the fact that the software cannot recover everything. Instead the glowing reports say it can and lists everything from viruses to hard drive crashes and says it can recover. The chat person said since the it was a hard drive problem and not a software problem i could not get a refund. I thought i was purchasing software to fix a broken hard drive. Just be honest with your sales picht, please. thanks.

Not Free, Didn't Work, Refuse to Refund

Essentially, they made me pay for a free product that didn't work, and then denied my refund request, despite their "30-day money-back guarantee." I tried to use their free recovery tool to get files I had accidentally deleted from my hard drive. In order to actually view and recover the files, I had to purchase the pro version. Then, the files recovered couldn't even be opened. When I contacted their support, they said it's because I have an SSD on my computer. However, their website clearly states, "Restore deleted files from Recycle Bin, HDD, SSD, USB, SD card, etc." They denied my request for a refund, saying it was impossible and therefore not their fault. I understand if it's not possible to do it, it was a long shot, but their advertising is super misleading, both surrounding the functionality of the product and the "money-back guarantee." I'm not really a tech person, and their website led me to believe it IS possible.

Only partially successful. No money back.

I purchased EaseUS Key Finder to retrieve the keys from my wife's pc. It pulled several keys but was not able to retrieve the key for office 2013. When I requested my money back, they denied me due to me running on a pc that had already been worked on. Nice product but not always successful and they do not honor their "money back guarantee".

Dont trust this company 30 days free

Dont trust this company 30 days free trial, pure con, uses a cop out in clause if you install it, they say it sucessful. I had a 4tb m2 got corrupted, bought firstly Aomei couldn't resolve issue, bought easels couldn't resolve it, asked for refund, they offered support, decided to bin the M2 as spent the entire night fixing it, issue caused by few problem Bsod related 0xc000001 diskpart error 6 and 45, put hdd in external case or other pc/laptop not recognised, put back in original laptop works. Even formatting it in same machine 0 effect on resolving, best part on both software you need the more expensive package for right tool aomei was 400 to buy, wasn't paying that, won't explain policy re sucessful