The largest land and sea transport booking website in Southeast Asia.
Easybook.com (easybook.com) has a 1.6 out of 5 rating on OK.one, based on 261 user reviews collected here. It is listed under Travel & Vacation and its reputation is poor. 79% of reviews are 1 star, a relatively high share; The business has replied to 99% of negative reviews; Reviews mostly discuss Refund, Customer service. Last updated 2026-10-24.
Most reviewers were let down by their experience overall. People often described the booking platform as extremely frustrating and entirely unreliable for travel planning. Travelers frequently encountered severe transport delays, sudden schedule changes, and buses departing ahead of schedule without waiting for ticketed passengers who were consequently left stranded. Some reviewers were not happy with customer support, noting that representatives provided unhelpful templated replies and consistently failed to resolve urgent travel problems. Additionally, consumers struggled significantly with booking modifications and financial matters, reporting that formal requests for itinerary adjustments or legitimate refunds were dismissed or ignored entirely.
Auto-generated from all reviews of this business. For reference only.I bought a ticket, but I didn't receive an email. There was no customer service to solve the problem.
Hi Eric, May we ask if you have also checked the Order Summary in the Payment page or Booking History page or in your Mailbox junk/spam folder as well? Our support team is always readily available if you require further assistance on this via (bit.ly/EasybookSupport)👈
Payment for booking successfully deducted..But status purchase of train ticket from JB to SG still pending after more than 48 hrs..Only can send wats app to report..I cant even book new tickets via KTM ORIGINAL PAGE BECAUSE STATUS DOUBLE BOOKING..INSTEAD I HAVE TO MAKE MY WAY TO KTM TICKET COUNTER AT WOODLANDS CHECKPOINT FOR PURCHASE..DO NOT USE EASYTICKET FOR TRAIN BOOKING..AT YOUR OWN RISK..
Dear Azizah, May we ask if you have also checked the Order Summary in the Payment page or Booking History page or in your Mailbox junk/spam folder as well? Our support team is readily available if you require further assistance on this via (bit.ly/EasybookSupport)👈 Thank you for your constructive feedback!
This company has very poor management. First of all, when you email them about certain issues, they send back a templated reply saying as following: "Thanks for your email. We're currently experiencing high volume of enquiries & are working hard to respond to each one as quickly as possible" But it has been 24 hours since this email, and no one is responding. Working hard or sleeping hard? Even their so called chat is also a templated answer of similiar content as above. When nothing goes wrong, all is good. When something goes wrong, all hell will break loose.
Hi Clement, Thanks for sharing the constructive feedback for our improvement. We’re eagerly striving to provide nothing but excellent experience to all our users & with feedback as such, it helps us rectify our shortcomings where its needed. We truly apologize for any delays in our response since we are truly experiencing high volume of enquiries, however we wish to assure that our team is actively working to address all customer inquiries & concerns, especially through our support channels of email, social media & WhatsApp chat as quickly as possible. Thank you for your understanding🙏
I will keep giving 1 star until someone from Easybook look into my easybook wallet withdrawal is successfully withdrawn. It’s truly disgusted that previous response promise to follow up but it’s just empty promises. Nothing has been done so far. If this continues, i will make police report on easybook attempts to scam people’s money.
Dear Nelson, It's upsetting to hear such feedback & it's certainly not the impression we want you to have of us. For us to further check the wallet withdrawal issue, we would appreciate if you could reach our support team via (bit.ly/EasybookSupport)👈 Thanks for your support!
City line travels "I booked a bus (City line)from KL to Singapore with my family and friends on 14 Nov2023, including children and an infant. The staff member named Julie was incredibly rude and unfriendly, making our trip and day very unpleasant. She was disrespectful and kept giving orders throughout the journey. When the infant was eating, she said, 'Don't let the kid throw things on the floor.' However, when my kid was eating a curry puff, small pieces scattered. Julie came and asked, 'Who threw these things?' We admitted it and offered to clean, but she ordered us to 'clean the floor now' or else the bus wouldn't start, which was unprofessional. My 4-year-old got scared by her approach and said, 'Sorry, mommy, because of me, you have to go through this in front of everyone,' which was heartbreaking. Even though we cleaned, she also asked us to dispose of other items (used masks, half-empty coke bottles) that were already there when we boarded. From now on, I won't choose this travel service, and I won't recommend it to any of my friends. One staff member has worsened my view of the entire company. Despite other positive aspects, the overall experience was not good, and I won't book with this travel service again."
Dear Priya, We're truly sorry to hear on the incident you have faced with the transport operator & this is definitely an unacceptable way of treatment towards our customers. As an online ticketing platform on behalf various transport operators, we are committed in ensuring a smooth & pleasant journey for all our users. For us to further investigate the issue with said transport operator, we would appreciate if you could reach our support team with the full details of the incident via (bit.ly/EasybookSupport)👈 Thank you for your understanding.
Due to a connection/system issue on THEIR end. I did not receive my ticket in time to board the bus, so i ended up buying another ticket but lo and behold they said they cannot refund the money due to it being my mistake? HOw is it my mistake when the ticket wasnt even sent to me. I called the line but no one answer- i whatsapped but to no avail. So how is it my fault. You can clearly see a new ticket was bought so i did use your service, why cant a gesture of goodwill be applied here? Ohhh yes, is there any goodwill in this company? probably not based on all the reviews here.
Dear Ratna Devi, May we ask if you have also checked the Order Summary in the Payment page or Booking History page or in your Mailbox junk/spam folder as well? Nevertheless, our support team is readily available if you require further assistance on this via (bit.ly/EasybookSupport)👈 Thank you for your constructive feedback!
Diabolical SCAM of a company. No stars is correct for these people. I would advise never to book through this company. If you do use them don’t bother getting the insurance as they will not honour it. I hope somebody with authority can close this company down.
Hi Andrea, Based on your review, we're not able to gauge exactly what went wrong with regards to the insurance matter. Kindly reach out to us via (bit.ly/EasybookSupport)👈 so that we can look into the issue you are facing and get it resolved. Thanks & hope to hear from you soon!😉
Their "100% refund guarantee" is a scam. You pay extra for it, then they don't honor when you have a claim. In the small print it says you need to prove you made another booking in place of the old one. I even did that. Only got an automated email saying "refund rejected". No explanation why. update: after complaining I did get a "refund". But it is NOT an actual refund. It is a credit note that can be used for future bookings. Don't call it a refund if you don't actually refund the money! A little more honesty will go a long way to improve your credibility...
Dear Terry, We sincerely apologize for any inconvenience you've encountered regarding the Refund Protection add-on refund request that was declined. We wish to share that the terms & condition for said request has outlined the specifics of which category is applicable for the refund & the document for proof needed as well. Nevertheless, do kindly reach our support team to further validate & review accordingly via (bit.ly/EasybookSupport)👈 Thank you for your constructive feedback!
I would give ZERO star. I submitted 10 over times to add my SG bank account for my ewallet withdrawal in Easybook App. Keep repeating rejected. Consult whatsapp Easybook team and manage to upload my bank account statement and NRIC for verification. After 2 months, no action done and ewallet money which already submitted pending without any follow up from Easybook. It’s look like a BIG SCAM ewallet and will decide to make police report if this issue continues! Will also submit tribunal claim and make this report to SG relevant authorities.
Dear Nelson, This doesn't sound right! As long as the documents have been verified in regards to the withdrawal request, the processing for it should already take place. We seek your kind assistance to reach our support team & we will have it checked the soonest via (bit.ly/EasybookSupport)👈 Thanks
They declined my refund but the non refunded ticket still not appear in the application. If the refund decline, they should give back the ticket to customer!! So I didn't get a refund and I don't have my ticket either. They just took my money like that without me getting anything! I want to report to KPDNHEP or consumer claim Tribunal seem many customers face situation like me.
Dear Nurul, May we ask if you have also checked the Order Summary in the Payment page or Booking History page or in your Mailbox junk/spam folder as well? Our support team is readily available if you require further assistance on this via (bit.ly/EasybookSupport)👈 Thanks
MUST READ BEFORE YOU BOOK TICKETS FROM EASYBOOK! If any of you are booking through EASYBOOK and opts for the "100% refund protection", please choose redbus instead XD Apparently they sent me their PDF file containing evidences that I should attach together when requesting for refund (after about 4 days of not getting a reply after requesting for refund), I found the evidences to be attached are very illogical 🤣🤣🤣 everything seems very funny to me (I already gave up on the refund at this point) and was told by them that the "100% refund protection" is to provide customers with a "peace of mind" 🤣🤣🤣
Dear Hoh, We sincerely apologize for any inconvenience you've encountered regarding the Refund Protection add-on refund request that was declined. We wish to share that the terms & condition for said request has outlined the specifics of which category is applicable for the refund & the document for proof needed as well. Nevertheless, do kindly reach our support team to further validate & review accordingly via (bit.ly/EasybookSupport)👈 Thank you for your constructive feedback!
I should've read the reviews first before booking through them. We paid extra for refundable tickets, but we never got a refund when we canceled our trip. We even provided a photo as proof but they were inconsiderate. It honestly felt like we were SCAMMED.
Dear Marie Papas, We sincerely apologize for any inconvenience you've encountered regarding the Refund Protection add-on refund request that was declined. We wish to share that the terms & condition for said request has mentioned the specifics of which category is applicable for the refund & the document for proof needed as well. Nevertheless, do kindly reach our support team to further validate & review accordingly via (bit.ly/EasybookSupport)👈 Thank you for your constructive feedback!
Rubbish, the ticket barcode doesnt come altogether, when I called them to give all the tickets, they respond very slowly. Then I just bought the new ones on the counter because they dont respond my request quickly!
Hi Maryati, Based on your review, we're not able to gauge exactly what went wrong with the barcode or your Digital Pass. We would need more info on it hence kindly reach out to us via (bit.ly/EasybookSupport)👈 so that we can look into it and have it rectified. Thanks
Trip Penang to KL 1. Very bad service of Billion stars ticket officer in Komtar bus station. 2. We could not sat on our seat numbers we book. 3. Driver was very arrogant
Dear Marsen, we sincerely apologize for any inconvenience you have faced with the mentioned transport operator. We wish to gather more details & escalate the complaint accordingly for their investigation & improvements, which we require more details from you. Kindly reach our support team via (bit.ly/EasybookSupport)👈 Thanks
Booked ferry tickets to Batam yesterday. Just realised in the order summary that the details of the passenger was not correct. Emailed them and WhatsApp them and both said that their agents are not around and after i messaged them again they just ignored me. You take our money but you don't provide service? WOW!
Dear Sarah, We apologize for any inconvenience you've encountered while reaching our support team. We take customer feedback seriously & rest assured, our support team is actively working to address all customer inquiries/concerns, including those received through our support channels (emails, social media & WhatsApp chat). Kindly reach out to us again via (bit.ly/EasybookSupport)👈 & we will make every effort to resolve your concerns promptly. Thank you for bringing this matter to our attention & we hope to regain your trust and serve you better in the future.
Rubbish company. I selected my trip from 1st Sept to 3rd Sept and the searches came out. I selected my departure and arrival timing and paid. However after I paid and got the summary, I realise the date was changed to 1st Sept to 2nd Sept even though I selected 1st Sept to 3rd Sept at Step 1. Immediately contacted the company but they told me their website was fine and since it was fine, they are unable to do a change of date for me and brushed me off. What kind of customer service is it? Definitely not going to be using this platform to book anymore and definitely will recommend people to stop using it too
Dear Ho Zhiyong, That doesn't sound right & apologies for any inconvenience that you have faced on the matter. However generally during date/time selection, users will be prompted to confirm upon final payment page before proceeding. Kindly reach us to further validate your purchase flow with our internal team via (bit.ly/EasybookSupport)👈 Thanks!
the worse platform ever! i pay extra for the flexibility of cancellation and they told me they need to take 1 to 2 weeks to review my cancellation when the trip is just this week?!!!!!!!!! DONT PURCHASE FROM THEM! THIS IS JUST PURE SCAM!!!!!
Dear Valerie, We wish to share that there are general refund terms in place stated for customers opting on the refund protection plan. Kindly reach our support team for further clarification if needed via (bit.ly/EasybookSupport)👈 Thanks!
DO NOT BUY easybook discount vouchers and they will send all the invalid codes after purchase. They hide the statements in terms and conditions with small fonts, only can use for selected bus operators from one way only. NOT WORTH IT AT ALL! Feel cheated.
Hi Ryan Shine, We're truly sorry for any inconvenience however we wish to clarify that the T&C for said product is on normal font size & within same page (not hidden) for users to view, before finalizing purchase. We wish to further check on the invalid codes as mentioned, hence kindly reach our support team for further assistance via (bit.ly/EasybookSupport)👈 Thanks!
I wish I could give it even lower rating as my ticket was protected by full refund policy yet they are refusing to refund me. Absolutely scamming away. Never ever use this site.
Dear Palak Porwal, We wish to share that there are general refund terms in place stated for customers opting on the refund protection plan. Kindly reach our support team for further clarification if needed via (bit.ly/EasybookSupport)👈 Thanks!
Avoid this company at all costs. We booked a bus JUNE 29, we were all packed and ready to go and when I text the company they said it was holiday so therefore they were not going to take us. We emailed easybook asking for refund (plus we lost our second bus and had to stay one more day in malang, no one is gonna cover that cost im sure).. anyway, they told us to wait 4 weeks so I can get my refund. Is August 20.. I keep sending them emails about it and they keep answering “wait 24h we will get back to you”.. Worst customer service.
Dear Lai Bertodo, We're truly sorry to hear on the experience you had with the coach operator. Kindly reach our support team via (bit.ly/EasybookSupport) for us to further investigate on it. We also wish to share that refunds will usually be processed from us within 7-14 business days to your payment platform & it depends on the respective payment platform refund policy to process to users account thereafter, reason being a combined timeline of 4weeks was given as a whole. Hope this clarifies & thank you for your feedback🙏
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