The largest land and sea transport booking website in Southeast Asia.
Is Easybook.com legit?
Easybook.com (easybook.com) has a 1.6 out of 5 rating on OK.one, based on 261 user reviews collected here. It is listed under Travel & Vacation and its reputation is poor. 79% of reviews are 1 star, a relatively high share; The business has replied to 99% of negative reviews; Reviews mostly discuss Refund, Customer service. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. People often described the booking platform as extremely frustrating and entirely unreliable for travel planning. Travelers frequently encountered severe transport delays, sudden schedule changes, and buses departing ahead of schedule without waiting for ticketed passengers who were consequently left stranded.
Some reviewers were not happy with customer support, noting that representatives provided unhelpful templated replies and consistently failed to resolve urgent travel problems. Additionally, consumers struggled significantly with booking modifications and financial matters, reporting that formal requests for itinerary adjustments or legitimate refunds were dismissed or ignored entirely.
Auto-generated from all reviews of this business. For reference only.
BEWARE THIS SCAMMER
SELL INVALID BUS TICKET TRIP
CANNOT BOARDING ON CHINESE NEW YEAR EVE AND BOUGHT 4X TIMES PRICE BUS TICKET ON THE SPOT
BEWARE THIS SCAMMER
I BOUGHT BUS TICKET EARLY FOR CHEAP BUT NOW NEED TO BOUGHT 4X PRICE ON CHINESE NEW YEAR EVE ON THE SPOT
SCAMMER
Reply from Easybook.com 2024-02-13
Hi Liew, Based on your review, we're not able to gauge exactly what went wrong. We would appreciate if you could reach our support team via (bit.ly/EasybookSupport)👈 so that we can look into the matter you are facing and get it resolved. Thanks & hope to hear from you soon!😉
Hi Jia Yue, it's upsetting to hear such feedback & it's certainly not the impression we want you to have of us. We apologize if the issue is related to any booking change/refund request declined by transport partner under their policy but do reach us again at (bit.ly/EasybookSupport) so we can review on it the soonest. Thanks for your understanding🙏
Lousy apps. Want to write a review for my recent bus ride, click on my booking and found nothing.
I took a 9 hours lousy bus ride. The bus take forever to reach. Please do not take STAR QISTNA bus ride from SG to KL.
Nonsense, pass by sungai besi too but go to time square first instead of TBS which just next to it. Make a super big turn wasted another 30-45mins. Defeat the purpose of buying TBS ticket to get down first. Frustrated. Driver keep stop.
Reply from Easybook.com 2024-02-09
Dear Span Da, We're sorry to hear on the unpleasant trip you've experienced with said bus operator. We wish to also share that during this festive season, trip duration & routes may be changed according to heavy traffic but do reach our support team if you need further clarifications as well. Thanks for sharing the feedback!
Not easily contactable even emailed no reply.
Booked bus ticket return trip. Unfortunately, to and fro booked same dates, overlooked. App should have rejected but accepted. This would not have happened if booked over counter. Should patch this loophole. It capitalises on human error
Reply from Easybook.com 2024-02-08
Hi James, We deeply regret any inconvenience you may have faced while trying to reach our support team. We value customer feedback greatly & wish to assure that our team is actively working to address all customer inquiries & concerns, especially through our support channels of email, social media & WhatsApp. There could be slight delays when its closer to festive holiday seasons which our volume may be higher than usual. We appreciate you bringing this matter to our attention, as we are committed to improving our services where necessary. Thank you!
SCAM！The website advertised that new user can valid for 52% discount, but the OTP cannot send it! I book my ticket and ask for customer service, they just reply oh you booked cannot use anymore???? BUT this is NOT my problem tho! USELESS company! My friends want to book the ticket too and he also cannot apply the code, I asked him to contact customer service before you book, when he contact, the customer service just say hello did you book your ticket? it’s a SCAM, no need to give consumer this promo if you’re not willing to give LOL
Reply from Easybook.com 2024-02-05
Hi There, Sorry to hear on the issue you are facing with regards to OTP not received for the promo. While reaching our support team, we would usually probe necessary questions first in order to verify the stages of situation to rectify issue. Nevertheless this surely can be assisted from our support team hence kindly reach us via (bit.ly/EasybookSupport) so we can assist you further😉 Thanks!
Fake reviews on billion star and no option to submit on the platform itself reviews. Took a billion star bus at 1:30am. They changed the bus and randomly allocated the seats all while no notification. Bus was late to arrival after passengers have cleared customs and we had to take a separate grab to attempt to be on time for our appointment. Disastrous service and no accountability held by easybook to check operators true reviews. On the easybook billion star is 4* out of 5, but look everywhere else it's 1*. According to the easybook website bus will arrive to golden mile at 6:50am. Bus was still at woodlands checkpoint by that time. It threw off our planning.
Update: followed the response to submit a form and here's what we got back - words and no action. Don't bother trying to tell them anything, nothing is going to change.
Greetings from Easybook.com!
We sincerely apologize for any inconvenience this may have caused during your travel. The coach company always strive to maintain punctuality and ensure a smooth travel experience for all their valued passengers. However, unforeseen circumstances can indeed arise during a journey, and can occasionally disrupt their schedules. These unforeseen circumstances might include inclement weather, road closures, mechanical issues with the coach, or other unexpected events. In such situations, the coach company may need to make adjustments to ensure the safety of passengers.
We understand how frustrating it can be when expectations are not met, especially when it comes to the comfort and convenience of your travel plans. Please rest assured that we take this matter seriously and have already initiated an investigation to understand the root cause of the issue and prevent it from occurring in the future.
We deeply value your patronage and your feedback, which serves as a catalyst for us to continuously enhance our services. Once again, we apologize for any inconvenience you faced, and we appreciate your understanding and patience as we work to resolve this matter.
Thank you for bringing this matter to our attention, and we look forward to the opportunity to serve you better in the future.
Thank you.
Reply from Easybook.com 2024-01-29
Dear Elaine, We're truly sorry to hear on the incident you have faced with the transport operator & this is definitely an unacceptable way of treatment towards our customers. As an online ticketing platform for various transport operators, we are committed in ensuring a smooth & pleasant journey for all our users. For us to further investigate the issue with said transport operator, we would appreciate if you could reach our support team with the full details of the incident via (bit.ly/EasybookSupport)👈 Thank you for your understanding.
Absolutely disgusting service!
Take car use it whilst away and leave you with simply no fuel in the car!
Do not reply to complaints!!!
Never Never Never use this company!
Stuart Beattie
Reply from Easybook.com 2024-01-20
Dear Stuart, We're truly sorry to hear on the incident you have faced with the car rental operator & this is definitely an unacceptable way of treatment towards our customers. As an online ticketing platform for various transport operators, we are committed in ensuring a smooth & pleasant journey for all our users. For us to further investigate the issue with said car rental operator, we would appreciate if you could reach our support team with the full details of the incident via (bit.ly/EasybookSupport)👈 Thank you for your understanding.
I had a good experience using this website to book a few bus trips from Singapore to Malaysia and Malaysia to Singapore. Especially recently (13 Jan evening) when I took Bus 707 to travel from Malacca to Singapore. The pick up time was very punctual, and the bus driving was efficient but also a safe speed. I arrived 1 minute late and luckily the bus driver waited for me. One important thing is that at the immigration checkpoints, I saw the bus driver counting to make sure that everyone was onboard before leaving. Overall it was a comfortable journey and we arrived smoothly and quickly. :)
Reply from Easybook.com 2024-01-15
Dear Tamara, We cherish your generous & positive feedback provided😊 We're always eager to enhance our services & if you have any improvement suggestions, kindly share them with us at (bit.ly/EasybookSupport). Keep an eye out for exciting offers on the Easybook® App 🚌 Like & follow us on FB/IG/Twitter for the latest news updates 🎉
I have bought a ticket from easybook, but the bus never showed up! 1.15pm departure waited until 3pm and still no bus! Calls, emails, WhatsApp they all ignored! I demanded a refund,but it’s been 5 days and they still haven’t clarified anything! Absolutely TERRIBLE COMPANY!!!
Reply from Easybook.com 2024-01-05
We deeply regret any inconvenience you may have faced while trying to reach our support team. We value customer feedback greatly & wish to assure that our team is actively working to address all customer inquiries & concerns, especially through our support channels of email, social media & WhatsApp chat. We apologize if the booking change/refund request is declined by transport partner under their policy but do reach us again at (bit.ly/EasybookSupport) so we can review on it the soonest. Thanks for your understanding🙏
Bought 2 " supernice " coach tickets from Melaka sentral to Larkin sentral to depart on 26 Dec 3pm. Also paid for the refund protection.
We waited for the coach till 5pm but they never arrive so we have to buy 2 more tickets from another operator as we have to rush back to jb to catch the 9.30pm ktm train.
We try to apply for refund for the unused coach tickets.But easybook said it is not possible!!!
Then what is the point of buying refund protection?????
Reply from Easybook.com 2024-01-02
Dear Patricia, the Refund Protection can only be submitted 24hours before the departure timings. From the shared issue, if the bus delayed close to 2hours, we are able to escalate to bus operator for validation & refund from their end instead. Hope this clarifies!
Will give minus 100 stars if I could. Bought KTM tickets for SG>JB on 17 Nov 2023, money deducted but tickets still pending even until today my date of travel 31 Dec 2023. Sent multiple emails, messaged them via Whatsapp with no replies. In the end, had to take the bus and queue at the customs despite paying additional for the train tickets in advance. Either a dishonest or a lacklustre company. Please don't buy any tickets from them to not ruin your trip. Will be going to their office in SG soon to lodge a complaint so others will not suffer the same fate as me.
To easybook: please don't bother to pretend to reply to my review asking for details of the incident because I already did that 1000 times to your useless whatsapp chat bot.
Looking forward to visiting your office in 2024
Reply from Easybook.com 2024-01-01
Hi Yap Janson, We deeply regret any inconvenience you may have faced while trying to reach our support team. We value customer feedback greatly & wish to assure that our team is actively working to address all customer inquiries & concerns, especially through our support channels of email, social media & WhatsApp during this festive peak season high volume. We kindly request another chance to assist you & address/rectify the issues that you have encountered. Kindly reach our support team at (bit.ly/EasybookSupport)👈 & we appreciate you bringing this matter to our attention, as we are committed to regaining your trust & improving our services in the future. Thank you.
Booked two rail tickets from KL to Ipoh.
Money taken from card and on the same message - ticket failed!
So no tickets - huge inconvenience and no refund for 5 weeks so they say!
Its a scam and i will be going through my cc to claim the money back.
DO NOT USE THIS COMPANY.
Reply from Easybook.com 2024-01-01
Hi Susan, We sincerely apologize for any inconvenience you have faced with regards to the booking failed situation. Few factors may contribute depending on situations but nevertheless we are working towards improvements where necessary. With regards to the refund, we will process within 1-2weeks from our end to the users payment gateway & therefore we also share upfront another 1-2weeks timeline depending on the users payment gateway processing itself. Please reach our support team via (bit.ly/EasybookSupport)👈 if you need further clarification & thank you for your understanding!
Easybook is totally nonsense.
Will never answering customers inquiry or questions... Dont use this app or uninstall it.
Easybook to take easymoney... Lazy
Customers be aware! You will never get the proper service from them.... rate : ZERO!
Reply from Easybook.com 2023-12-30
Hi Jv, It's upsetting to hear such feedback & it's certainly not the impression we want you to have of us. Based on your review, we're not able to gauge exactly what went wrong. We would appreciate if you could reach our support team via (bit.ly/EasybookSupport)👈 so that we can look into the matter you are facing and get it resolved. Thanks
I am a pte person & dt like to speak bad in public but I really feel so disgusted that I am going to do it. I booked 2 round trip tickets. JB & back. I used Easybook.com to get the tickets. I booked the return ticket first. Only when I am sure I got return tickets then I proceeded to buy the trip fm SG to JB. Strange thing I received the e-tickets for my trip fm SG to JB but the return tickets were reflected as Pending. Easybook web site said to email them if e-tickets not received after 15mins. I did that & even repeated my problem to their WhatsApp nubr. Numerous emails were sent, No answer until I received an email late at night on 28th Dec 2023 to inform me that the reservation for return leg was unsuccessful. The email said I could inform them to proceed to reserve or get a refund. Again numerous emails went to ask where is the e-ticket for the return leg. NO ANSWER not even fm WhatsApp. In my email I clearly mentioned that if I can’t get return ticket, I will not be going to JB. No answer! I sent an email to inform Easybook.com that I want a refund for both tickets. Then only I got an answer from another agent toninform me the return tickets are available and was sent to my email. TOTALLY untrue! Now their email said no refund & should they evaluate it and approved any refund ,I will get 75%. I have never experienced such appalling ,unfair & unprofessional service. Only when I want to get refund, only then the reply came back that the return tickets are available and had been already sent to my email! Can somebody help me. I am turning blue with anger. I wrote back to say I DONT HAVE the return e-ticket in my email. Even at the time of typing this review I did not receive the return e-tickets.Again NO ANSWER! Today I even went to the KTM office in Woodlands to get assistance. The first word fm the KTM staff to me was “why did u buy through Easybook. Use KTM App”, I am still waiting for an answer fm Easybook whether I can get my refund. It’s been a very very frustrating experience.
Reply from Easybook.com 2023-12-30
Hi Richard, We deeply regret any inconvenience you may have faced while trying to reach our support team. We value customer feedback greatly & wish to assure that our team is actively working to address all customer inquiries & concerns, especially through our support channels of email, social media & WhatsApp during this festive peak season high volume. We kindly request another chance to assist you & address/rectify the issues that you have encountered. Kindly reach our support team at (bit.ly/EasybookSupport)👈 & we appreciate you bringing this matter to our attention, as we are committed to regaining your trust & improving our services in the future. Thank you.
100% REFUND PROTECTION but NO CHANGE DATE/RESCHEDULE TRAVEL
BOOKING REFERENCE: VJ0OKB3S / BUS91283dbed2bd440da
Yeah, I think Trustpilot reviews are legit!!!
Bought a Refund Protection but there's no CHANGE DATE OPTION
I was complying, changing just the DATE of my travel but they message at whatsapp that it can't change. FROM THEIR FAQ, you can request a change of DEPARTURE as long as SAME COACH.
The one I bought was SGD 58*3 (SGD 174)and the one that I am availing is much cheaper SGD 49.00*3 (SGD 147), I am willing not to receive the excess/change from the tickets. WE only just want to CHANGE our DEPARTURE DATE.
Their Customer Support @Whatsapp is just a BOT, not a LIVE chat agent. 9am-10pm service, I was messaging @12pm, they were saying AGENTs were away.
I want to promote EASYBOOK via Pinterest, IG, Tiktok because of the cheaper bus tickets but after experiencing this....
Reply from Easybook.com 2023-12-27
Dear Jeriel, Apologies for any inconvenience however we wish to clarify that Refund Protection plan is only applicable when users wish to cancel the booking & refund will be reviewed by Easybook under the TnC outlined in the specific categories eligible & valid documentation proof to be provided. For reschedule, we will instead escalate to the transport operator for their review according to their change policies instead. Nevertheless, do kindly reach our support team to further validate & review accordingly via (bit.ly/EasybookSupport)👈 Thank you for your constructive feedback!
Booked a return bus ticket from KL to SG in this app, Was informed by the service provider (Billion Stars) via Whatsapp that the scheduled bus was cancelled the night before our departure. Booked another bus ticket from them again with no other options. The bus somehow didn't came and there's no counter or staff to speak too. Seek Easybook customer service via Whatsapp for help and ZERO assistance given. Was left stranded in KL like a fool as they simply ignore your messages and expecting us to settle by our own. Wrote in to them using their customer service feedback option, No response to them too. Thank you for ruining our trip and NO to EASYBOOK Again....
Reply from Easybook.com 2023-12-27
Dear KC, We're truly sorry to hear on the incident you have faced with said transport operator & this is definitely an unacceptable way of treatment towards our customers. As an online ticketing platform for various transport operators, we are committed in ensuring a smooth & pleasant journey for all our users. For us to further investigate the issue with said transport operator, we would appreciate if you could reach our support team with the full details of the incident via (bit.ly/EasybookSupport)👈 Thank you for your understanding.
Why is there a 1star rating?This is a disastrous and scam company. Who is the CEO? Sleeping? The whole management must be sack immediately for causing distress to the public. A simple ticket booking app can go so wrong. Complete waste of time
Reply from Easybook.com 2023-12-22
Dear Simun, It's upsetting to hear such feedback & it's certainly not the impression we want you to have of us. Based on your review, we're not able to gauge exactly what went wrong. We would appreciate if you could reach our support team via (bit.ly/EasybookSupport)👈 so that we can look into the matter you are facing and get it resolved. Thanks
NEVER BUY FROM THIS COMPANY.
I bought to bus tickets, but when the payment was about to be confirmed, their system crashed… I waited for 30 minutes but didn’t recieve a receipt or confirmation-email. I then bought two other tickets where i instantly got the receipt for the tickets. Apparently this absolute shithouse of a company withdrew money for both of the bookings even though i never got any tickets for the first payment…. The company was rude to me when i politely afsked to get my money back, but they refused…. I could never recommend any to buy from this company - not even my worst enemy.
Reply from Easybook.com 2023-12-20
Dear William, it's upsetting to hear such feedback & certainly not the impression we want you to have of us. May we ask if you have also checked the Order Summary in the Payment page or Booking History page or in your Mailbox junk/spam folder as well? There could be few factors that may contribute to the issue as mentioned, either from the payment gateway or internet connection as well. Our support team is readily available if you require further assistance on this via (bit.ly/EasybookSupport)👈 Thank you for your constructive feedback!
DO NOT BUY refundable ticket @easybook.com. The refund is only valid with many conditions despite advertising that they can refund without any conditions until 2 hrs before departure. This is not true . The company is unresponsive despite sending multiple emails to them. I had a recent worst experience dealing with them and up to today they still refuse to honour the company’s 100% protection refund . Do not purchase any tickets from Easybook.
Reply from Easybook.com 2023-12-03
Dear Janelle, We sincerely apologize for any inconvenience you've encountered regarding the Refund Protection add-on refund request that was declined. We wish to share that the terms & condition for said request has outlined the specifics of which category is applicable for the refund & the valid document for proof needed as well. Nevertheless, do kindly reach our support team to further validate & review accordingly via (bit.ly/EasybookSupport)👈 Thank you for your constructive feedback!
be careful to buy refund protection ticket it is a scam
be careful to buy refundable ticket @easybook.com, refund only valid with certain conditions. If we change plan due to something that was unforeseen before they will not refund, already sent email but no respond. R*db*s is preferrable they can refund without any conditions until 2 hrs before departure and the refund process only took a couple of days, CS is responsive
Update:
After this complain I did get a "refund" in the form of credit note in Easy wallet to be used for future bookings.
Reply from Easybook.com 2023-11-26
Dear Anwar, We sincerely apologize for any inconvenience you've encountered regarding the Refund Protection add-on refund request that was declined. We wish to share that the terms & condition for said request has outlined the specifics of which category is applicable for the refund & the valid document for proof needed as well. Nevertheless, do kindly reach our support team to further validate & review accordingly via (bit.ly/EasybookSupport)👈 Thank you for your constructive feedback!
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