The largest land and sea transport booking website in Southeast Asia.
Is Easybook.com legit?
Easybook.com (easybook.com) has a 1.6 out of 5 rating on OK.one, based on 261 user reviews collected here. It is listed under Travel & Vacation and its reputation is poor. 79% of reviews are 1 star, a relatively high share; The business has replied to 99% of negative reviews; Reviews mostly discuss Refund, Customer service. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. People often described the booking platform as extremely frustrating and entirely unreliable for travel planning. Travelers frequently encountered severe transport delays, sudden schedule changes, and buses departing ahead of schedule without waiting for ticketed passengers who were consequently left stranded.
Some reviewers were not happy with customer support, noting that representatives provided unhelpful templated replies and consistently failed to resolve urgent travel problems. Additionally, consumers struggled significantly with booking modifications and financial matters, reporting that formal requests for itinerary adjustments or legitimate refunds were dismissed or ignored entirely.
Auto-generated from all reviews of this business. For reference only.
Don't book with easybook.com ....you will lose your money
We made a booking with easybook.com for a bus from Lahad Datu to Semporna with Sentosa Express. The bus departure was more than three hours late. No information from the bus company....no information from easybook. We had to take another bus. Easybook.com didn't answer the enquiry, didn't refund the money....so don't book with easybook.com...it's a kind of rip off
Reply from Easybook.com 2024-05-30
Hi Frank, in unprecedented situations of such, impacted travelers will be informed accordingly before departure from transport partners at the counter & with alternative solutions provided as well. Our support team will surely assist on any enquiries unless after working hours. Kindly reach us again if you require further assistance via (bit.ly/EasybookSupport)👈 Thanks for your understanding!
Notification of Refund ( Order No : Y6BHLI4G/ Cart ID : TR9461a063068e44ef81) #1557017
On April 24, 2024 my booking failed and Easybook informed that refund will be processed in 4-5 weeks. But after waiting for over 1 month, no refund was processed. On May 27, 2024 I made an inquiry and informed again that it will take another 4-5 weeks to process the refund. Who knows what will it be after another month. I am not sure if there’s a refund by then. An UnEasy Booking experience.
Reply from Easybook.com 2024-05-28
Dear Khing, Based on your review, we're not able to gauge exactly what went wrong with your refund request & if there is any supporting documents needed for verification that was requested for resubmission. We would appreciate if you could reach our support team via (bit.ly/EasybookSupport)👈 so that we can look into the matter you are facing and get it resolved. Thanks & hope to hear from you soon!
You will never get 100% refund even if you paid for the 100% refund protection. Coach fare total SGD100. And i paid additional SGD8. When I want to withdraw from Easybook Wallet to my bank account, now it becomes SGD94.20. And the processing time is 1-2 months. How not to be pissed off? Easybook, please stop this nonsense.
Reply from Easybook.com 2024-05-26
Dear Ry, Thanks for sharing the constructive feedback for our improvement. We’re eagerly striving to provide nothing but excellent experience to all our users & with feedback as such, it helps us rectify our shortcomings where its needed. We wish to also share that there will be minimal fee as stated under our wallet withdrawal T&C. If you need further clarification, kindly reach us at (bit.ly/EasybookSupport)👈 Thanks!
3 months and counting!!! No response nor update regarding our refund. Amazing scammers!!!!
Reply from Easybook.com 2024-05-15
Hi Dobie, it's upsetting to hear such feedback & it's certainly not the impression we want you to have of us. We apologize if the issue is related to any booking change/refund request declined by transport partner under their policy but do reach us at (bit.ly/EasybookSupport) so we can review on it the soonest. Thanks for your understanding!
To Supernice Management,
Thank you for your horrible and worst trip gaven by your team to my family members. I bought 14 tickets in total from larkin JB to parit buntar(7) and bukit mertajam(7),dated 07.05.2024 for RM1060.00.
I bought the tickets from point to point, but what your team did was nightmare, they stop the bus at one of the R&R for an hour (3:00am-4:00am) but not sure which one. They shouted and wake all of your passenger to change the bus for their convenience to make the job easy. My family members were 3 senior citizens, 5 kids, 5 adults and 1 OKU. They force them to changed the bus at that time. The driver (indian) shout and say “faster we have to catch the trip”. This is how your team driver treat passenger. And the bus reached very late at the location around 11:30am. Funny thing is ticket showed that the bus will stop at the counter opposite of ananda bhawan at bukit mertajam, but the driver purposely stop near kamdar and drop them by road site and drive away. Anyways this will be my last business to you guys. If you guys have time take action on the drivers. The first bus number they couldn't take but this Bus number PQK3966 is after they changed.
To other passengers out there please take a safe precaution on supernice bus because we trust them to give least service but they didnt do it.
Thank you..
Reply from Easybook.com 2024-05-10
Dear Koagulan, We're truly sorry to hear on the incident you have faced with the transport operator & this is definitely an unacceptable way of treatment towards our customers. As an online ticketing platform for various transport operators, we are committed in ensuring a smooth & pleasant journey for all our users. For us to further investigate the issue with said transport operator, we would appreciate if you could reach our support team with the full details of the incident via (bit.ly/EasybookSupport)👈 Thank you for your understanding.
Boycott the One and Easybook, fell and fractured my ankle from the coach because the first/last step of the retractable stairs sometimes it's there, sometimes it's not, both the One and Easybook are not doing anything about it, the One doesn't reply both WhatsApp messages and e-mail and Easybook told me to bring it up to the One SG office because the MY office is not replying either, incurred $500 medical bill and loss of income because of this!!
After clearing the 2nd link JB custom, we are made to wait for half an hour for two unregistered passengers traveling to KL! Boycott!!
Reply from Easybook.com 2024-04-19
Dear Shirley, We're truly sorry to hear on the incident you have faced with the transport operator & this is definitely an unacceptable way of treatment towards our customers. As an online ticketing platform for various transport operators, we are committed in ensuring a smooth & pleasant journey for all our users. For us to further investigate the issue with said transport operator, we would appreciate if you could reach our support team with the full details of the incident via (bit.ly/EasybookSupport)👈 Thank you for your understanding.
Bus delay for 1hour30mins & didnt get any notice, We missed the bus & cant get refund...
Bought 8pm bus ticket.....
We reach at 7.30pm (30mins before departure time)
Waited for 1.30mins++!
We make message & tons of call to customer service!
Next day, get reply from Easy Book :
Cannot refund because bus 've reach at 9.15pm.
Ridiculously, we didnt get any notice of bus being delayed.
PLEASE MAKE REFUND !
Reply from Easybook.com 2024-04-18
Dear Choo Leng, it's upsetting to hear such feedback & it's certainly not the impression we want you to have of us. We apologize if the issue is related to any booking change/refund request declined by transport partner under their policy but do reach us again at (bit.ly/EasybookSupport) so we can review on it the soonest. Thanks for your understanding🙏
We’ve been patiently waiting for the update of our refund for 2 months. We tried to contact all your social medias like facebook,instagram, whatsapp and email since February 12, 2024 but we’re not getting any update if you will refund or will not refund the bus ticket which we purchase through your website easybook.com. The bus company (Billion Star Express) did not arrived on the said schedule and we’ve sent all the proofs to your customer support but it seems like you don’t want to refund our money. I hope and prying that your company is enjoying all the money which you have taken from all your customers including your family especially your children. And God Bless, I do really believe in KARMA. 🙏🙏
It’s been 2 months and till now we haven’t received our refund($79) nor update from this company. Their customer support is a SCAM. Beware of this company especially BILLION STAR EXPRESS❌❌❌.
Reply from Easybook.com 2024-04-17
Hi Dobie, We deeply regret any inconvenience you may have faced while trying to reach our support team. We value customer feedback greatly & wish to assure that our team is actively working to address all customer inquiries & concerns, especially through our support channels of email, social media & WhatsApp. There could be slight delays when its closer to festive holiday seasons which our volume may be higher than usual & transport operators will be busy as well however all will be attended to nevertheless. We appreciate you bringing this matter to our attention, as we are committed to improving our services where necessary. Thank you!
We booked Billion Stars bus from Malaysia to Singapore throught Easybook and got a horrible experience. We were abandoned at the Malaysian immigration at Johor even though my family and I took only 5 minutes to 10 minutes max to clear immigration. Before we got off the bus to do immigration, the driver showed us a phone screen to take a photo of, without any English instructions. We got off after that and had to ask the people who were on the same bus where to wait for their pick up, but they never picked us up. So we were left at Johor in total confusion. After more than half an hour, we were told by the locals to catch a random bus to go across the border to Woodlands. We were on our own and had to figure out everything from there. What a not so good experience for my parents who were old and new to this country. Even Easybook customer service is a red flag, they put the blame on us by flatly saying we took more than 20 minutes for immigration so the bus couldn't wait, which was not true at all. Everybody should stay away from these companies.
*For some crooked reason on Easybook review section, I can't submit this review because I only give 1 star, so I am writing my review every where else.
Reply from Easybook.com 2024-04-17
Dear Hien, We sincerely apologize for the incident you experienced with said transport operator. This treatment of our customers is absolutely unacceptable. Customer feedback is highly valued & we want to assure you that our team is diligently addressing all inquiries & concerns through our support channels including email, social media & WhatsApp chat. As an online platform offering tickets for various transport operators, we are dedicated to ensuring a seamless and enjoyable journey for all our users. To investigate the matter with the transport operator further, we kindly request that you contact our support team with complete details of the incident via (bit.ly/EasybookSupport)👈 Thank you
Horrible experience. Destination stated was Hatten Hotel but end up to Sentral Station which was a 25 minutes driving distance from the stated destination.More interesting, the bus captain just casually replied "Just take Grab lah".
On return journey, the bus showed up for less than one minute and then drove off. No refund was made till today! Horrible!
Reply from Easybook.com 2024-04-07
Dear Leonard, We're truly sorry to hear on the incident you have faced with the transport operator & this is definitely an unacceptable way of treatment towards our customers. As an online ticketing platform for various transport operators, we are committed in ensuring a smooth & pleasant journey for all our users. For us to further investigate the issue with said transport operator, we would appreciate if you could reach our support team with the full details of the incident via (bit.ly/EasybookSupport)👈 Thank you for your understanding.
Absolutely appalling experience! DO NOT use this service. Booked my tickets for bus travel online and payment was confirmed and received but never got anything further from their end. Had the hardest time getting in touch with customer care and follow up as none of their business lines were in service when I tried to call. Was made to go on a wild goose hunt to get someone to follow up. Easybook?! HAH! WAS ANYTHING BUT EASY.
Summary: Booked ticket online, payment went through as was shown on CC statement. Never received a follow up or confirmation from them as indicated would be done. Contacted them regarding ticket and travel. Was informed payment was not confirmed and refund would be processed in 4 to 5 weeks. This made no sense to me as they were contradicting themselves. Also, ridiculously long time to process a refund. In short, better off not using this booking platform.
Reply from Easybook.com 2024-03-21
Hi Deidre, We value your feedback & sincerely apologize for any inconvenience you've experienced. With regards to the payment issue, it may have been resulted by few factors arising from payment gateway itself. With regards to the refund, we will process within 1-2weeks from our end to the users payment gateway & therefore we also share upfront another 1-2weeks timeline depending on the users payment gateway processing itself. Please reach our support team via (bit.ly/EasybookSupport)👈 if you need further clarification & thank you for your understanding!
If I could give a zero rating, I would. We booked a bus liner named Billion Stars. We expected a great bus with leather seats and was faced with disappointment during departure.
First, the wrong bus came which was clearly named Meteor travel and the conductors insisted that it was our bus, passengers who booked the same bus with us via easybook were complaining about it but there was a frequent passenger who told us that this is always the case so just let it be.
Second, seating option is pointless. When we went in the bus, other groups of people were seated on our assigned seats. Tried to complain to the conductor but he addressed a totally different issue inside the bus and never resolved our issue. We were lucky that there were available seats elsewhere.
0/5 worst travel experience of our lives.
Reply from Easybook.com 2024-03-16
Dear Samuel, We're truly sorry to hear on the incident you have faced with the transport operator & this is definitely an unacceptable way of treatment towards our customers. As an online ticketing platform for various transport operators, we are committed in ensuring a smooth & pleasant journey for all our users. For us to further investigate the issue with said transport operator, we would appreciate if you could reach our support team with the full details of the incident via (bit.ly/EasybookSupport)👈 Thank you for your understanding.
Be careful of Easybook app, default included 100% refundable option that you may not need. In case you missed and pay for it they wont refund you. They dont give you a final bill to view before paying so you are likely to miss it esp if you dont book often. Crappy policy full of traps. Use it to find out the bus companies available then go direct to those companies to buy your tickets. Save yourself from the booby traps.
Reply from Easybook.com 2024-03-03
Hi Irynna, We deeply regret any inconvenience you may have experienced in relation to the declined refund request for the Refund Protection add-on. Please note that the T&C has outlined the specific categories eligible for refunds & valid documentation proof needed. However we encourage you to reach our support team for further validation & comprehensive review via (bit.ly/EasybookSupport)👈 Thanks!
Booked tickets on Malaysian Railways with them. Didn't get tickets within 48 hours as promised. No response to email. Slow response to WhatsApp. 5 weeks to get a refund.
No point using them. I booked direct with KTM after I got no response from Easybook but unfortunately the train I wanted was fully booked by then. The really sad thing is that my Lonely Planet Guide Book for Malaysia recommends Easybook. I can only assume that the writers have never used them. Google reviews and Trustpilot both rate Easybook at less than 1.5 stars out of 5 from multiple reviews. Hundreds of people can't all be wrong.
Reply from Easybook.com 2024-02-25
HI Stephen, May we ask if you have also checked the Order Summary in the Payment page or Booking History page or in your Mailbox junk/spam folder as well? Our support team is readily available if you require further assistance on this via (bit.ly/EasybookSupport)👈 Thank you for your constructive feedback!
A really useless and absurd provider. Paid for fare to travel from Singapore to JB CIQ, only to be left stranded when came out from customs. Had to pay another bus provider to continue travel. And when inquired, PIC said its their policy that coaches dont wait. Then dont charge the whole fare. Its usual for held up in customs. Such a scammed provided. Definitely not using it anymore.
Reply from Easybook.com 2024-02-25
Dear Chan, We're truly sorry to hear on the incident you have faced with the transport operator & this is definitely an unacceptable way of treatment towards our customers. As an online ticketing platform for various transport operators, we are committed in ensuring a smooth & pleasant journey for all our users. For us to further investigate the issue with said transport operator, we would appreciate if you could reach our support team with the full details of the incident via (bit.ly/EasybookSupport)👈 Thank you for your understanding.
Easybook service is convenient, and that's about it. Getting to book bus tickets online does save lots of trouble.
However, when problems arise, like when your tickets are canceled by the bus companies, or if they're hit by spotcheck and asked you to refund, good luck getting a refund because THEY WILL IGNORE YOU.
SUCKS to be EASYBOOK. I know they're still gaining tonnes of profits, but just a warning. Its good if everything goes as plan, but anything out of situation, be prepared to take the losses yourself.
Reply from Easybook.com 2024-02-25
Hi Sam, it's upsetting to hear such feedback & it's certainly not the impression we want you to have of us. We apologize if the issue is related to any booking change/refund request declined by transport partner under their policy but do reach us again at (bit.ly/EasybookSupport) so we can review on it the soonest. Thanks for your understanding🙏
Before booking your bus trip via easybook.com website or app, please make sure to read or research all the reviews to all social media platforms. Or better book directly to the bus company website to avoid being scammed by this company. They are a big CULPRITS, FAKE and SCAMMERS!!!
We have contacted easybook support and still waiting for the refund. It take ages for you to investigate (if it is true) regardless of all the proofs which we have submitted related to our claim!
Scam booking app(EASYBOOK.COM). Never trust and book your bus trip using this app. SCAMMERS!!!!
Reply from Easybook.com 2024-02-19
It's upsetting to hear such feedback & it's certainly not the impression we want you to have of us. If you are facing any issues with our product or services, we would appreciate if you could reach our support team via (bit.ly/EasybookSupport)👈 Thanks for your support!
The 100% refund protection is a scam!!! Do not select the option ever! They have no intention to refund you whatsoever.
Reply from Easybook.com 2024-02-17
Hi Nick, We deeply regret any inconvenience you may have experienced in relation to the declined refund request for the Refund Protection add-on. Please note that the T&C has outlined the specific categories eligible for refunds & valid documentation proof needed. However we encourage you to reach our support team for further validation & comprehensive review via (bit.ly/EasybookSupport)👈 Thanks!
Booking simply doesn't work. Gives error and says given name and surname of paypal account doesn't match with the account. Tried several times. No payment can be done.
Reply from Easybook.com 2024-02-16
Dear Joris, We value your feedback & sincerely apologize for any inconvenience you've experienced. With regards to the payment issue, it may have been resulted by few factors arising from payment gateway itself. For better clarification, we'd suggest to further check with our support team via (bit.ly/EasybookSupport)👈 Thanks for sharing the feedback!
Order No: QHHUPTDR. I purchased 4 bus tickets and paid extra SGD28.58 for their "100% Refund Protection". I cancelled the tickets and requested a refund 2 days before the trip. However, after waiting for 8 days, they replied the following:
"Dear Customer, Greetings From Easybook.com! Please be advised that the cancellation is subject to the policy provided. Unfortunately, your refund request has been rejected as it does not constitute as a double booking."
Reply from Easybook.com 2024-02-14
Hi Tan, We deeply regret any inconvenience you may have experienced in relation to the declined refund request for the Refund Protection add-on. Please note that the T&C has outlined the specific categories eligible for refunds & valid documentation proof needed. However we encourage you to reach our support team for further validation & comprehensive review via (bit.ly/EasybookSupport)👈 Thanks!
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