EasyWP

Hello, Thanks for your feedback! We are glad to know that you had a positive experience with our support team. However, we'd like to remind you that reviews on Trustpilot should not include information that identifies individuals, such as names, phone numbers, or addresses. Such reviews may be flagged by the system, therefore, we kindly ask that you refrain from mentioning names of our customer support representatives in the future. You can familiarize yourself with the policy of the Trustpilot platform in the following guidelines: https://legal.trustpilot.com/for-reviewers/guidelines-for-reviewers https://support.trustpilot.com/hc/en-us/articles/223402108--8-tips-for-writing-great-customer-reviews We appreciate your understanding in this matter. Best regards, Namecheap Team

Hello Ricardo, Thank you for your detailed feedback! We understand that this situation may seem confusing, and we’d like to clarify a few points. Regarding the traffic you see in your EasyWP dashboard, please note that this metric reflects all incoming requests to your website, not only real human visitors. This includes bot traffic, automated scans, and background requests, which can occur even if your site is not publicly promoted or indexed by search engines. To reduce bot traffic impact, we recommend using security plugins such as Wordfence. Additionally, basic website optimization may help lower overall resource usage, although it will not stop incoming traffic itself: https://www.namecheap.com/support/knowledgebase/article.aspx/10773/2284/how-to-speed-up-and-optimize-an-easywp-website/ Regarding WAF and security, EasyWP includes multiple server-level protection mechanisms such as a firewall and other security measures designed to mitigate common types of attacks and malicious traffic. However, it may not be able to filter all automated bot activity or every type of request targeting a website. As for concern regarding the PUA files notification, these files may pose potential risks, but are not classified as high-risk malware like viruses or ransomware. To avoid disrupting legitimate processes, MalwareGuardian flags them without automatically quarantining or cleaning them. This approach empowers you to check detections and make informed decisions regarding the appropriate course of action for such kinds of files. Even after removal, the alert may persist if the system cache has not yet been updated or if remnants of flagged files are still detected. We recommend: - clearing your WordPress and browser cache: https://www.namecheap.com/support/knowledgebase/article.aspx/10015/2279/easywp-plugins-cache-plugin-seo-plugin-and-blocked-plugins/#ewpplgn - verifying file removal via File Manager or SFTP: 1) https://wordpress.org/plugins/wp-file-manager/ 2) https://www.namecheap.com/support/knowledgebase/article.aspx/9961/2285/easywp-how-to-access-your-wordpress-website-folders-and-files-via-sftp-video/ - ensuring no plugins or themes are reintroducing the files. Also, we have sent you a private request for more information. Nevertheless, if the issue persists or you have any further questions, please feel free to contact our live support team. We will be happy to assist you further. Best regards, Namecheap Team

Hello! Thank you for sharing your feedback! Providing outstanding customer support has always been one of our top priorities. Your feedback inspires us to keep providing top-notch service. However, we'd like to remind you that reviews on Trustpilot should not include information that identifies individuals, such as names, phone numbers, or addresses. Such reviews may be flagged by the system, therefore, we kindly ask that you refrain from mentioning names of our customer support representatives in the future. Your understanding will be highly appreciated. If you ever come across any questions, we are here for you! - Best Regards, EasyWP Team.

Hello! Thank you for sharing your feedback! Your feedback motivates us to continue delivering excellent service. If you ever come across any questions, we are here for you! - Best Regards, EasyWP Team.

Hello, Thank you for your feedback. We're happy that you like our Support Team. Any time you need our assistance, let us know. Our team is online for you around the clock. Best regards, Namecheap Team

Hello, Thank you for sharing your positive experience with our support team! We're thrilled to hear that you had a great interaction. Your feedback motivates us to continue delivering excellent service. If you ever need assistance again, don't hesitate to reach out. We're here for you! - Best regards, EasyWP Team.

Hello, Thank you for taking the time to reply and share your feedback! We are glad to hear you are satisfied with our Support team! It is our priority. Feel free to contact us anytime. We're here for you! - Best Regards, EasyWP Team.

Hi, Thank you for sharing your experience! We are sorry for any inconvenience. Please respond to the private request for more details we've sent you. Looking forward to your reply. - Best regards, EasyWP team.

Hello, Thank you for sharing your feedback! Providing outstanding customer support has always been one of our top priorities. Your feedback inspires us to keep providing top-notch service. However, we'd like to remind you that reviews on Trustpilot should not include information that identifies individuals, such as names, phone numbers, or addresses. Such reviews may be flagged by the system, therefore, we kindly ask that you refrain from mentioning names of our customer support representatives in the future. Your understanding will be highly appreciated. If you ever come across any questions, we are here for you! - Best Regards, EasyWP Team.

Hello, Thank you so much for your kind words! We’re glad to hear that the matter was resolved successfully. If you ever need assistance, please do not hesitate to contact us via https://www.namecheap.com/help-center/ . Best regards, EasyWP Team

Hello, Thank you for your feedback! We’re glad our support team could guide you through the process and help resolve the issues. If you ever need help along the way, we’re always here for you. Best Regards, EasyWP Team.