Research lab exploring new frontiers of Voice AI. Deploying tools for realistic text to speech, voice cloning, and AI dubbing.Learn why our spoken audio is rated #1 in the industry as the best text-to-speech tool and why our text reader is used by millions worldwide.
Written by the business, not verified by us.
Is ElevenLabs legit?
ElevenLabs (elevenlabs.io) has a 2.9 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. Opinions are polarized: 45% rate it 4 stars or higher while 44% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss User experience, Customer service, Product. Last updated 2026-08-11.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers generally find the platform extremely easy to use, appreciating the helpful tools and subscription options available for their projects. Many people also enthusiastically praise the customer support team for being incredibly responsive and going out of their way to provide helpful assistance when needed.
Some reviewers were not happy with the software, noting that generated audio frequently suffers from inconsistent volume or unexpected technical glitches. Others mentioned that valuable credits are quickly wasted on repeated failed attempts and that getting reliable assistance can sometimes be quite frustrating.
Auto-generated from all reviews of this business. For reference only.
The Gold Standard of Technical Support — Thank you, Keitha!
Keitha and the support team at ElevenLabs provided truly exceptional customer service while helping me solve a complicated issue with my book's dynamic narration on ElevenReader.
The problem was a persistent, hard-to-pinpoint sync error that only affected one voice (Burt Reynolds) and involved the voice reading text I had already deleted. Despite the complexity of the bug and the need for multiple rounds of testing and re-publishing, Keitha was fantastic from start to finish.
She was incredibly patient, escalated my case to the tech team immediately, and worked with me over multiple weeks until the issue was fully resolved. She ensured all my other minor edits were approved quickly and kept me informed every step of the way. Knowing she was actively following up and advocating for an expedited review made a huge difference to my launch plans.
Thank you, Keitha, for your dedication and excellent support!
I swear to god, this is the 4th time I've renewed, and I'm either going mad or I've figured something out.
Once you're under 5000 credits it literally dumbs itself down to make you burn it and renew.
Apart from that, it's done everything I need to do. It does like to ignore full stops, periods, dashes, pauses. But it's great.
If you are a content creator looking for a reliable, professional voice clone to streamline your workflow, look elsewhere.
I signed up for ElevenLabs to create a voice clone for my YouTube channel's presentations. The output was a complete disaster—unusable, robotic, and completely missed the mark on a natural cadence. Because the quality was so poor, I immediately requested a cancellation and refund.
Their support response was an absolute joke. They refused the refund, hiding behind a "Terms of Service" loophole claiming my request "exceeded the character limit."
Let’s be clear about how this trap works: You have to actually use characters to test the voice clone and realise it sounds terrible. But the moment you use those characters to discover their product doesn't work, you instantly disqualify yourself from getting your money back.
It is a completely predatory, rigged system designed to lock you into paying for a broken product. Terrible customer service, deceptive refund policies, and a highly overrated tool. Save your hard-earned money and use an offline alternative that actually respects its users.
Pros: None.
Cons: Poor quality cloning, deceptive refund policies, rigid customer support. Avoid.
Thank you ElevenLabs! Your products are amazing and it’s great to see that your customer service and business operations are keeping up the great user experience!
Provided proof I cancelled 3 day trial but they refused...
I chose a 3-day trial subscription for ultra on May 22. After 2 hours I saw it would not work for me due to problems with my vision. On May 25 I received a notice I had been billed $99. When I told them I had cancelled they told me I should have cancelled on Google Play but I initiated the trial on the elevenlabs website, not Google Play. I notified them and this started a series of being sent from one support team who would then refer me to another. I contested the charge with mybank. I received an email saying "it looks like your problem was been resolved and you won't be billed GOING FORWARD" I replied asking for the refund of $99. The said they couldn't find the invoice. I sent them the invoice. Next I was shuffled in circles and would be twice directed to the "help page". The link took me to "this page does not exist". I'm 76 and disabled. They have definitely decided not to refund my money in spite of providing them with documentation. This was deliberately dishonest. The actual product looked like a good one but not suited to my vision problems. It is now June 4 and they have not complied with my request for a refund and I've already spent hours trying to resolve it. This is not only poor customer service. It is purposely deceitful is a reflection of a company that has no respect for common decency.
Be careful when you add your payment card. They charges unknown fees at unexpected moments, and they never allow you to unsubscribe or remove your card details from their system.
I attended the hackathon event organised by the Budapest office of Elevenlabs. They said that they were providing free credit for participants, which I received. To start using it, they asked me to add a payment method. I added my debit card. After that, I never used the platform/service again. They keep trying to charge me and I can't cancel this or remove my card details from their platform. You won't even be able to delete your account. The customer support team just replies with generic responses and doesn't focus on the exact issue. Be careful!
ElevenLabs is charging an absolute fortune, 99.00 a month and somehow the restrictions keep getting tighter every month. It’s like they want creators to pay premium prices for bargain‑bin access.
The text to image feature? One hit and you’re done. That’s not a feature, that’s a tease. And if you want to use a reference image, forget it. That’s locked behind yet another paywall. Everything you click on feels like: “Nice try, now pay more.”
It’s wild how AI companies think they can charge sky high prices while giving you less and less freedom. For what they’re asking, you could get every major streaming service and still have change left over, and at least those don’t lock you out after one use.
Although the response to your inquiry was delayed somewhat, I am glad to be able to provide a satisfactory answer.
For your reference, I recommend that you do not rush when recording voice recordings and record little by little when you are feeling well.
I signed up just to record a short voicemail greeting, and then I was immediately told that free usage had been blocked and that I would have to pay before I could use it.
AI incorrect abuse flag COMPLETELY STOPPED MY WORKFLOW
I am on the paid tier.
I use this for work.
i went to try dubbing. I uploaded a video that is 1 minute and asked to hear it in 4 languages. All part of the trial i am allowed to do for dubbing.
it blocked me in the middle of working saying I abused the free tier, and to pay and stop abusing the system.
so internal checks are done by ai.
they will stop your workflow EVEN IF YOU ARE ON A PAID TIER AND HAVE CREDITS
AND NO ONE BUT AI WILL RESPOND
No solution, no customer service, mistaken abuse flags and now I am not working this weekend.
Ironically... id have to make a new account and use the free tier to get back to work so what did your flag even do but force the only solution CHEATING AND MAKING ANOTHER ACCOUNT... AI flags blocked a paying customer... because i might be getting too many free things... i didn't even get 1 sample free thing before it blocked me...
When I firt started using ElevenLabs a few years ago, I was impressed with how close my AI voice was to mine and how easy it was to copy and paste a story onto the site to create an audio version. Then as new voice versions were updated, my AI voice changed abd became robotic. Now, having started using the software again, the volume changes with each paragraph. If a quote is written followed by "he shrieked, he yelled," or some sign of emotion, the AI audio is created with a hideous screamed phrase. Every do-over to fix the issue burns up credits. The product has made me more angry than it is worth using it.
It's unrivaled in terms of voice, Speaking intonations should be improved.
It's unrivaled in terms of voice cloning quality and TTS (Text Processing Speed) generation speed. My only complaint is that there's almost a 50% loss in intonation during speech. For example, at the end of a sentence, the voiceover ends on the last word as if the sentence were continuing. It's like the speech was interrupted while it was still ongoing. If the speech tone were always as it should be during comma and period transitions, it would be a truly flawless experience. However, even in its current state, it's still the best.
I'd start with what I dislike. To my surprice, elevenlabs took back my remaining credits because I canceled my subscription like I did'nt pay for it. I paid for those credits but they left me the choice of forfieting my remaining credits which Id consider as bad customer management.
I enjoyed using flows for my worklow and thats the good part but sadly, I can get the service somewhere else. y'all need to do better. The Ai business is a highly competitive one
Keitha was incredibly helpful. She not only solved our problem but also offered solutions for potential future issues. This is the first time I've received such quick and constructive solutions and responses from a platform I've paid for. Thank you all.
The voices are okay and all but the web site works really bad. Always when you leave any logged-in page open in ElevenLabs and restart your machine, so that Chrome automatically tries to open the logged-in page, the whole page stops working until the next day. This has happened so many times. So many times. It's like the end of working for that day. I recommend taking some other voice over service.
He/she was really helpful and kind. I had very low expectations. I thought my dumb ass was screwed. but i got some incredible help and got people who really truly understood my situation and helped me accordingly.
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