emmamason.com (emmamason.com) has a 4.2 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is good. 80% of reviews are 4 stars or higher and 16% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-03.
What reviewers say
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Reviewers had a great experience with this company. Consumers consistently state that the exceptional quality of the furniture and lighting items, noting that everything matches their aesthetic expectations and fits their home spaces perfectly. Furthermore, buyers frequently praise the dedicated support team for being extremely attentive, highly responsive, and communicative from the initial order placement all the way through the final delivery.
Some reviewers were not happy with unexpected extra shipping charges, unusually long waiting periods, and severe delivery schedule delays over several months. A few people also described receiving damaged merchandise and experiencing frustrating communication issues when trying to coordinate necessary replacements with customer service agents.
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I bought the Moswell leather sofa recliner online at a discounted price at Emma Mason/Bedroom Furniture Discounts. I was hesitant at first but after talking with Greg Sharma I placed my order. Ivan was in touch throughout the process which was comforting. The delivery date was scheduled quickly and the sofa was delivered and assembled. Everything looks good and hope the sofa lasts a long time. Happy with quality, price and service so far. Thanks Ivan.
We were a little reluctant to make such a large purchase online with a company we had not dealt with before, but the discounts were amazing. After thoroughly researching the company and chatting with their customer service department several times who were very courteous and helpful in discussing pricing, purchasing and delivery options, we decided to buy through Emma Mason. We knew the wait time would be 4-6 weeks and they met that timeline. We were kept updated throughout the process with texts and emails from Ivan. We received a call the day before delivery and also when the delivery driver was 20 minutes away. The White Glove Delivery service was everything they promised - on time, courteous, respectful of our home and and not a scratch on the furniture. We would not hesitate to purchase through Emma Mason again.
I am very happy with my new furniture from Emma Mason. They were very attentive and communicated every step of the process to me. Jade was very helpful in keeping me updated and helping me schedule delivery. The delivery itself was smooth and the furniture is beautiful and was delivered in perfect condition. I highly recommend!
I bought a bedroom set from Emma Mason. It was advertised as 100% solid wood. What I received was very ugly veneer. Poorly made and flimsy. I immediately asked to return the furniture and they refused. This went on for over a month. I finally disputed the charge as false advertising through my cc. That took another two months but I won and received 100% of my money back. I’m STILL waiting for Emma Mason to pick up the furniture. They even had the nerve to offer to let me keep the furniture if I would “pay for it again”. This company is guilty of false advertising and their return policy is a lie.
Great experience ordering a mattress from Emma Mason! Shout out to Kenneth Riech and Niña Lene who provided excellent customer service and kept me informed from the moment of purchase throughout the entire order processing and local delivery and set up. I was nervous ordering from an unknown (to me) east coast company for a delivery to central Oregon, but it was the best experience. I really appreciated the detailed explanation of the process and answering my questions. Kenneth kept me informed on what to do to promptly move the order through the system and Niña kept me updated on the entire delivery which was made exactly on time with no muss or fuss. I can’t recommend Emma Mason who clearly has excellent business processes and high performers.
I put in an order with this company, with "Moby" as my "success director" or whatever. Paid the $1100+ for a display cabinet for my girlfriends birthday. Shipping was gonna be a few weeks early so nothing to worry about. Well 3-4 weeks go by and I get an alert from them that my order was cancelled
That the delivery company they work with doesn't cover my area anymore. Oh but for an additional fee they can have it delivered at a later date OR I cam go pick it up from somewhere I pick that has a loading dock. Ya let me just throw the 8 ft tall 250+ lb solid wood cabinet in my Subaru and jog on home. Not too mention they waited 3 weeks to let me know that THEIR OWN delivery company couldnt do the job. Now im supposed to pay them, pick it up myself, carry it up 2 flights of stairs myself after already paying them to deliver it INSIDE her apartment all while being LATE for her birthday. No I dont think so. This is the worst customer experience ive ever had. I 100% would recommend taking your money elsewhere, anywhere besides this company.
The customer service provided by Ivan was what every customer hopes for. Very communicative and ensure to reach out for follow ups as the order processed and was delivered. I truly appreciated that and the entire shopping experience provided by Emma Mason as a whole.
My order took several weeks to arrive, but I'm told that they order in bulk so that they can get a discount from the manufacturers. If I were to order again, I'd check that they actually have my furniture "in stock". But, I wasn't in a hurry, so it worked out fine. Jade kept me nicely informed of my order process. I had "white glove" delivery and all the pieces arrived in mint condition. I would order again from Emma Mason.
Thank you,
Donna
My Emma Mason purchase experience was ideal. I was kept updated on every step of the process with emails from Niña Lene Mantilla. A 4-hour delivery window was scheduled and I was notified when the driver was within an hour of my home. The delivery was on time and the men were friendly, courteous and professional. The furniture was well protected, arrived in perfect condition, and met all my expectations.
The customer service along with the quality of the Furniture is remarkable! Once I purchased online, customer service stayed in contact with me to ensure I had all updates regarding receiving the furniture. If you happen to get a representative named Ivan, you are in the best hands throughout the process.
This was a very thorough transaction. I was kept up to speed on every detail - the order, shipping and delivery were communicated very well. It took some time to receive my order, but the real plus was the chairs were absolutely perfect for what we needed and we paid half the price of other distributors. It was definitely worth the wait. I would highly recommend EmmaMason. Thank you for doing your due diligence and making this a great experience. Emely went the extra mile!
The entire process from selection, ordering to delivery was outstanding!! Excellent communication and customer service. I save thousands of dollars and will be a repeat customer! I’ve shared this company with all of my family & friends. I was a bit concerned purchasing from New York and shipping to South Carolina but it went smoothly and the entire process was amazing.
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