About emmamason.com
Data updated- Website
- emmamason.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 0% (0/18)
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Is emmamason.com legit?
emmamason.com (emmamason.com) has a 4.2 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is good. 80% of reviews are 4 stars or higher and 16% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-03.
What reviewers say
AI generatedReviewers had a great experience with this company. Consumers consistently state that the exceptional quality of the furniture and lighting items, noting that everything matches their aesthetic expectations and fits their home spaces perfectly. Furthermore, buyers frequently praise the dedicated support team for being extremely attentive, highly responsive, and communicative from the initial order placement all the way through the final delivery. Some reviewers were not happy with unexpected extra shipping charges, unusually long waiting periods, and severe delivery schedule delays over several months. A few people also described receiving damaged merchandise and experiencing frustrating communication issues when trying to coordinate necessary replacements with customer service agents.
Auto-generated from all reviews of this business. For reference only.What people say
Exceptional Service
Ordering the product was done online. ANd within minutes a team member called me to confirm my luxury purchase which made me feel very comfortable that a real person was handling this. The customer service that followed was the best I have ever had. Purchasing through Emma Mason instead of the manufacturer saved me 15K in tarriff costs which made me even happier. The qualtity of the light that I purchased is extremly high end and a complete focal center piece for my home. Thank you Emma Mason Team I will buy again!
Great price, quality leather, slow delivery time
For the price, we give 5 stars. The furniture cost 20% less than a local store was charging. We refused delivery on a damaged sectional on March 21 that we ordered on February 14. The person we dealt with, Niña Lene, was great. She did everything she could to resolve the matter and was very responsive. She would get 5 stars. But it took much longer to get the replacement sectional (over 11 weeks) than it did to get the original (5 weeks). The replacement did not arrive until June 10. The delivery time gets 2 stars.
Great service
JENNY was so wonderful to work with. I was nervous ordering furniture online, but she kept me up to date on each step. Great experience, great company.
The order was smooth from start to…
The order was smooth from start to finish Jade was great to work with and provided excellent communication all the way through delivery. We love the furniture we purchased and would highly recommend purchasing from Emma Mason
Our bed delivery was flawless
Our bed delivery was flawless. Scheduling was easy, delivery was on time, and the team set it up in exactly the spot I wanted. Jade followed up and made sure I was satisfied too. I don’t know how it could’ve been any better. Thank you.
Products and service were perfect
All products arrived in perfect condition, and the delivery team was on time and careful when setting things up. I especially enjoyed working with Jenette during the process. She was very responsive and courteous, and kept me informed every step of the way.
BEWARE - POOR INEPT SHIPPERS
My order for a dining table and four chairs from a manufacturer in Sophia, North Carolina, was place on March 13 with a delivery date to Hilton Head, South Carolina, between mid May and June 1. The order was not received by June 1. On May 1 the order was ready for pick up by Diverse Logistics. After repeated contact with Emma Mason I finally got a delivery date of June 19th to June 20th. Then the delivery date was moved to June 25th to June 26th. This delay was not only very inconvenient but cost me both time and considerable expense changing travel plans twice. I cannot believe Emma Mason deals with this shipper. To date Emma Mason has not made any effort to compensate me for this nightmare. Sorry for them as I'll take my business else where to furnish my new home.
We ordered a bed and dresser
We ordered a bed and dresser. Shipping was advertised as $99 and that is what were charged when we submitted our order (including our address). Later, an Emma Mason representative contacted us and said that their provider could not ship at that price and it would be another $100 or the order would be canceled. This is poor business practice. If you accept a certain order at a certain price, you should honor that price. It is the responsibility of Emma Mason to pay the extra $100 if their own shipping algorithm made a mistake. This is a bait and switch operation to try to appear to be the lowest price provider for a product and then charge more when the customer is already "captive" and in the system. They have also taken over a week to get us an estimated shipping date -- we still do not have one. I am giving 2 stars, not 1, because real people seem to be answering my emails and after A LOT of back and forth, I was able to get the order canceled with a full refund before it shipped.
Dispicable Customer Service - avoid them
Ordered two pieces qualifying for 'free delivery' - order confirmed, then I get an email from thier order manager saying they don't have a delivery company in my area anymore and they want to charge me $120 for my 'free delivery'. My choice is to pay or they'll deliver it to a loading bay and it's my problem from there! Nowhere in their policies does it say anything about extra charges. Such a bad Customer Service and do not act in good faith - They say on their website you're Customers you're Family - well if that's how they treat their families! avoid them and deal with a reputable company
From ordering to delivery
From ordering to delivery, every person I spoke to was professional, polite and customer service oriented. They kept me apprised of shipping and delivery regularly. The delivery was great: they put the table together, they were very careful and they cleaned up everything afterwards. The table is beautiful! This is a great company!
Outstanding performance front to end
They were able to deliver earlier than my scheduled date which worked out great. Need higher experience from the order all the way through delivery and assembly in our home was fantastic. Great communication from everyone throughout with lots of updates and status as time progressed. Emely did an outstanding job with the latter stages to get our item to our home.
Professional
Jenny was great to work with and very professional.
Great quality furniture and great customer service
I am very pleased with my purchase of office furniture from Emma Mason. The customer service was superb and the communication with updates and ensuring my customer satisfaction from sales team member, Ivan, was outstanding. The furniture delivery arrived sooner than expected. The furniture was well protected and handled very carefully by the delivery team and was received in perfect condition. Ivan wanted to make sure that every aspect of this purchase was managed exquisitely. I highly recommend purchasing furniture from Emma Mason and I am planning to make another purchase from this great company.
Excellent Quality and Customer Service - Great Value
Ivan was exceptionally helpful on our order. While it took a while to receive the items, Emma Mason was up front on the time frame. Their White Glove delivery service was also excellent, well worth the small extra charge. The three shelving/wall units are exceptional quality and the pricing was very competitive, actually the best price of all the stores we researched. Thus, great quality units delivered along with excellent customer service provided by Ivan.
I was very impressed
I was very impressed with the level of communication regarding my purchase. Ivan is great and very much on top of his game. Would definitely do business with this group again.
The first dresser was damaged during…
The first dresser was damaged during shipping and also had flaws in construction. The second dresser had been repaired but was not that noticeable so I accepted. However, the second dresser had the same flaw as the first, which was an extra saw cut in the top support. It had been partially filled with putty. The dresser rocks back and forth and one drawer doesn't stay completely closed.
Great communcation & delivery
I ordered two sofas on May 18th. Their pricing beats all the others for the specific sofas we wanted. We received our delivery yesterday June 2nd. The movers did an amazing job. The customer service was amazing and quick. I would buy again.
Absolutely DO NOT Buy from EmmaMason
Absolutely DO NOT purchase from this company. I made the mistake of buying a nursery set over a month ago and haven’t received it yet. Customer service passes off communications to different specialists who can’t confirm details. It takes weeks to ship their products to another delivery company, which then takes weeks for them to “check” your order. Terribly disappointed that a company would treat an expectant mother this way. Bad business.
Beautiful product…Expect 4x’s the delivery time-line
Note: This is my second order in five years. Pro’s: Nice quality furniture. Great customer support. Discounted pricing. The third-party delivery company was on time, courteous, and professional for “white glove” Con’s: When they give you an expected delivery time in “X weeks”, disregard the word “weeks” for “months”. Again, this is my second experience with Emma Mason within a 5-year time. I would certainly order again from them. But now, knowing that the delivery time is four times as long from their original quote, as this is a more accurate time-line to meet your expectations.
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