Entry LLC is a private company providing fast, secure visa, passport, and e-Visa services. We’ve helped over 2 million clients worldwide complete applications for countries including the U.S., Canada, Australia, New Zealand, and the Schengen zone. With a dedicated agent by your side, real-time tracking, and AI-assisted tools, we make the travel application journey simple and stress-free.Planning a trip? Think Entry, just tell us which country you’re planning to enter next.
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Is Entry legit?
Entry (entry.com) has a 3.8 out of 5 rating on OK.one, based on 205 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 70% rate it 4 stars or higher while 27% give 1 star; The business has replied to 2% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the dedicated staff for providing clear guidance and maintaining constant communication throughout the entire application journey. Consumers appreciate the personalized attention that makes every interaction pleasant and reassuring. People mention that the process feels remarkably smooth, stress-free, and remarkably fast from start to finish.
Some reviewers were not happy with communication issues, noting difficulties reaching support agents and receiving automated replies instead of actual help. A few other people also felt that the assistance provided was entirely unnecessary since applicants could manage the paperwork directly through government channels.
Auto-generated from all reviews of this business. For reference only.
Emma was my contact. I found her to be very helpful in assisting with my application.
She followed up and provided all the necessary details for each step regarding the visa application process.
She even followed up after the visa was issued.
Thanks very much Emma, much stress alleviated because you were so helpful
Reply from Entry2026-07-15
Hello Gail,
Thank you for taking the time to leave this thoughtful review.
We’re pleased that the guidance provided through Emma was helpful, thorough, and consistent from the application stage through to the visa being issued.
Knowing that the support helped make the experience less stressful is very meaningful to us. We truly appreciate your feedback.
Casey Miller in Customer Service did an exceptional job resolving our issue even though it was our fault! Thanks!
Reply from Entry2026-07-15
Hello Shanon,
We appreciate your thoughtful review.
We’re glad the customer service support provided through Casey helped turn the situation around and reach a successful resolution.
Thank you for recognizing the quality of assistance you received.
Emma provided exceptional service throughout my USA visa renewal process!. She was highly professional, knowledgeable and responsive, making what could have been a stressful experience, completely seamless. Her attention to detail and clear guidance gave me confidence every step of the way. i highly recommend Emma to anyone needing visa assistance
Reply from Entry2026-07-15
Hello Maria,
Thank you for taking the time to leave this thoughtful review.
It’s great to know that the professional and knowledgeable assistance provided through Emma helped turn a potentially stressful visa renewal into a smooth and manageable experience.
We truly appreciate your confidence in our service and your generous recommendation.
Their phone number doesn't work. Cannot contact them. It has been over a month since I sent them the application on but no updates whatsoever. Not good.
I thought it was as the official govt website. It wasn’t. After nine weeks they had not filed my wife’s application with the State Dept and they had lost mine. They refused to refund our money. Very bad experience.
Hello Maria,
Thank you for sharing your feedback.
We’re glad everything went perfectly and that the assistance provided met your expectations.
Your kind words will mean a lot to our team.
It’s a scam company in Puerto Rico. Package they sent back did not have the approved passport photo I sent them. They asked for additional $130 (after I paid them $167), and supposedly would send the $130 to US Dept of State. WARNING….AVOID THEM!
Doesn’t delete personal information when asked.
Spams you and refuses to stop.
Get your passport yourself, it’s just as easy and saves you money. It also saves you from getting spammed daily from this company
Trick me to believe it was a government passport renewal site
I was also led to believe this was a government site. It didn’t occur to me until the we are late. Emails came and I started reading what they were saying. I noticed they changed their site. I had put in the state department passport and it looked like the state department official site. Now it looks like a holiday site. And the company I found is in Puerto Rico bad experience all the way around.
She made the interview go super nice, she was so confident and with great communication
Reply from Entry2026-07-15
Hello Grisel,
Thank you for sharing your experience.
We’re glad the guidance and communication helped you feel confident and well-prepared for your interview.
Emma is the best!
Very professional, efficient and helpful.
The service seems to be faster and better.
Sonia
Reply from Entry2026-07-15
Hello Sonia,
We appreciate your enthusiastic feedback.
We’re pleased that the support you received was helpful, professional, and timely, and that the process felt faster and better overall.
Thank you for recognizing the quality of the service provided.
everything worked out great.
the communication with the customer was agile and effective.
Reply from Entry2026-07-15
Hello Gustavo,
Thank you for sharing your feedback.
We’re glad everything worked out well and that the communication remained prompt and effective throughout the process.
I too was misled by the portal. It popped up first in my search and looked like an official website. Filled out the information but in the back of my mind was wondering why a current photo was not requested. At the summary & review page, read the "Due Today" amounts but then saw that a "Due Later" fee for government services of $130 was also called out. Backed out of the payment page, and as I went I deleted some data in fields, but sadly not all. Hoping personal info will not be retained beyond the 31 days stated in a reply to another reviewer. Hope this tip helps others.
(SCAM) this website was very misleading over and over they said I could go through them and get my passport and in the end they charged me $148 to fill out an application and mail it to me and book a appointment…. Then I had to pay $160 to actually get my passport.. when I went to my appointment to send out my application the United States Postal Service informed me that I had been scammed. They said I should not have been charged for them to fill out my passport application and schedule my appointment. Unfortunately, it is too late for me to dispute the charge with my bank. I am battling their customer service to see if I can get anything refunded. Overall I say they’re a scam. They are very misleading and they charge way too much for services that hardly helped me at all.
Great service Emma was very helpful and updated the status of progress and documents
Reply from Entry2026-07-15
Hello Kaushal,
We appreciate your kind feedback.
We’re pleased that you found the assistance helpful and that the communication regarding your documents and application progress was clear and consistent.
Thank you for recognizing the quality of support you received.
I thought I am renewing my passport from the real government site, instead very upset finding out this is a third party after being charged twice fist $217 yesterday snd $147 today. Their email is very deceiving using and linking the government’s site to renew. I am already financially broke and being deceived like this is not right. They should have said they are a third party to process passports etc. This is my first time writing a review that shows how upset I am.
Ms. Emma was wonderful, constantly updating progress of application from start to finish. Thanks for wise counsel throughout the process. 🙏🏿
Reply from Entry2026-07-15
Hello Stevenson,
Thank you for sharing your experience with us.
We’re glad the updates provided through Emma kept you informed from the beginning of the application through to completion.
Your appreciation for the guidance and support received throughout the process will mean a lot to our team.
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