Entry LLC is a private company providing fast, secure visa, passport, and e-Visa services. We’ve helped over 2 million clients worldwide complete applications for countries including the U.S., Canada, Australia, New Zealand, and the Schengen zone. With a dedicated agent by your side, real-time tracking, and AI-assisted tools, we make the travel application journey simple and stress-free.Planning a trip? Think Entry, just tell us which country you’re planning to enter next.
Written by the business, not verified by us.
Is Entry legit?
Entry (entry.com) has a 3.8 out of 5 rating on OK.one, based on 205 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 70% rate it 4 stars or higher while 27% give 1 star; The business has replied to 2% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the dedicated staff for providing clear guidance and maintaining constant communication throughout the entire application journey. Consumers appreciate the personalized attention that makes every interaction pleasant and reassuring. People mention that the process feels remarkably smooth, stress-free, and remarkably fast from start to finish.
Some reviewers were not happy with communication issues, noting difficulties reaching support agents and receiving automated replies instead of actual help. A few other people also felt that the assistance provided was entirely unnecessary since applicants could manage the paperwork directly through government channels.
Auto-generated from all reviews of this business. For reference only.
Like many reviewers, I mistakenly thought this website was affiliated with the government. I filled out the information for a renewal and paid a fee ($138.95) March 17,2026. Initially, I got a response informing me that my photo was not approved. It took me a week or so to line up a professional photo and send it to them. After that I learned that they are not associated with the government. What followed was a series of inquiries with no response. In the middle of May, I tried their online query also with no response. Toward the end of May, I finally found a phone number that connected me to an AI handler in Idaho which said it would submit an "request urgent", again no response. Another "support" phone number in the middle of June took me to another very frustrating AI handler that kept asking me what my "legal" issue was.
It had been almost 3 months since beginning this application and I still had no clue where my file was. By this time, I realized that I would still have to pay $130 to the government to process the application regardless of what the Entry,com people had done. That realization made me finally go to the federal website, fill out the application again (<30 minutes), pay them $130, and almost immediately receive a confirmation with the estimate of 4-6 weeks return.
Interestingly, later I finally got direct communication from Entry.com informing me that my file had made it to Washington, DC and inquiring whether I would like to proceed(?). Within that time lapse, I received my passport (~3 weeks) from the government. Obviously, I told the person at Entry.com, no. I asked for a refund; he said, no, because they had done all the work in processing my file. For the record, he was polite and understanding and even offered me some sort of deal in future work with Entry.
In summary, if you are renewing a passport, do not use these people. You can handle all of it yourself and likely receive the passport faster. That will also save the "processing" fee charged by Entry.com. lummikent
Hello Mazen,
Thank you for taking the time to leave a review.
It’s great to know that the professionalism of the service made a positive impression.
We truly appreciate your support.
Hello Eunice,
We appreciate your feedback.
We’re pleased that the support was helpful and that the follow-up remained attentive throughout your experience.
Thank you for choosing our service.
Yago Oliveira was the person responsible for handling my expedited passport, and they (along with the entire company) was absolutely fantastic!
Yago was always available and kept me fully updated throughout the process. They made sure every detail was perfect — from the correct photo and proper forms to using the right pens to sign and knowing exactly where to sign. Their guidance was incredibly helpful and reassuring.
I was initially nervous about working with the U.S. passport process, but thanks to Yago’s support, I received my passport in just UNDER 30 days. They truly saved my vacation! 😎👏
This is a great company with outstanding employees. Highly recommend!
Thank you!!
Reply from Entry2026-07-23
Hello John,
Thank you for taking the time to share your experience.
It’s great to know that Yago’s guidance helped make the expedited passport process clear, accurate, and far less stressful, especially with the smaller details that can easily cause delays.
We’re pleased everything came together in time for your vacation.
Thank you for recognizing the support provided by Yago and the wider team.
I would not recommend this service.
I was extremely disappointed to learn that the $148 fee per child did not include any government passport fees.
I paid $148 for each of my two daughters, a total of $296, believing I was paying toward obtaining their passports. Only after completing the process did I learn that I would still need to pay the U.S. Department of State passport fees and the passport acceptance facility fees separately.
In my case, the money I paid to this company was the money I had specifically set aside for my children’s passports. Had I understood that this was only a form-preparation service, I would have completed the DS-11 applications directly through a passport acceptance facility, where applicants can also receive assistance.
While the company prepared the paperwork and provided instructions, I do not believe that filling out forms and generating documents justifies a cost of $148 per child ($296 total).
What made this even more frustrating was learning that I would still need to pay approximately $135 per child in additional government and acceptance fees, bringing the total cost for my two children to approximately:
* Service fees: $296
* Government and acceptance fees: $270
* Total: $566
This was far more than I expected when I made the purchase.
When I realized the misunderstanding and requested a refund, my request was denied.
If you are considering this service, please read every detail carefully and make sure you fully understand that the fee paid to this company is completely separate from the actual government passport fees.
I felt misled about what my payment actually covered, and had I understood the true cost of the process, I would have completed the application myself and saved hundreds of dollars.
For families on a budget, this distinction is extremely important. I wish I had known it before spending money that I needed for my children’s passport applications.
The application process for the renewal of my U.S. visa was quite long and sometimes tedious. However, the support I received from the U.S. Embassy, and particularly from Emma, was amazing! Emma was always very focused and professional, and truly eased what would otherwise have been a real burden. I’m truly thankful. There was, however, just one “hiccup” that I would like to mention. When I was called to be interviewed I was told that I indicated, in filling the DS 160 form, that my last visit to the U.S. was in 1981. I couldn’t understand how I could have made such an error. When I returned home and reviewed the form, I realized that I was asked if I had ever visited the U.S. and when. I was not asked when was my last visit, so I gave the date of my first visit. I am of the view that the question, and not I, was at fault. For the sake of other applicants, I believe it would be helpful if this question could be rephrased. I wish to reiterate, nevertheless, that the application process for me was quite pleasant, mainly because of Emma’s help. I’m truly grateful!
Ended up needing to cancel, Cyril was very helpful.very helpful.
Reply from Entry2026-07-23
Hello Mel,
Thank you for taking the time to leave a review.
We’re pleased that Cyril’s assistance helped you manage the cancellation smoothly and with the support you needed.
We truly appreciate your kind words.
Communicated with me throughout the entire process. Helped me with a photo issue I had and mailed me paperwork and envelope so I could mail my documents to the appropriate office.
Reply from Entry2026-07-23
Hello Doris,
Thank you for taking the time to leave this detailed review.
We’re pleased that you were kept informed at every stage and received the assistance needed to resolve the issue with your photo.
Providing the required paperwork and mailing materials is intended to make the process more manageable, so we’re glad they were helpful.
The Entry service was excellent. Fast response! CARING service. Ms. Emma was very caring and gave me help on each process! Very cool and highly recommended.
Reply from Entry2026-07-15
Hello,
Thank you for taking the time to leave this review.
It’s great to know that the fast communication and attentive guidance provided through Emma helped make the process easier for you.
We sincerely appreciate your recommendation and support.
Great help with my US visa application!!! Fast and friendly. Emma might be AI but she is super :-)
Reply from Entry2026-07-15
Hello Heidi,
Thank you for taking the time to leave this review.
It’s great to know that Emma’s assistance helped make your visa application process easier, with quick responses and friendly guidance along the way.
We’ll happily take “super” as the final verdict.
The staff here are patient in helping with the payment and responded to my enquiries.
Reply from Entry2026-07-15
Thank you for taking the time to leave this review.
It’s great to know that Emma’s assistance helped make your visa application process easier, with quick responses and friendly guidance along the way.
We’ll happily take “super” as the final verdict.
The process of handling the application from start to end was made very simple. Prompt mails and fast reply back. Felt very good. Thank you.
Reply from Entry2026-07-15
Hello JJ,
We appreciate your positive feedback.
We’re pleased that the clear guidance, timely emails, and quick replies helped create such a smooth experience from beginning to end.
Thank you for choosing our service.
I paid $328 for passport renewal assistance. Six weeks after submitting my documents, the company informed me that my DS-82 application had still not been transmitted to the Department of State. I requested a refund, which was denied. I then filed a credit card dispute. This review reflects my personal experience.
I did not realize this is not a government affiliated website. Trying to get refund on my payment. Big runaround on the email and no phone number to call. Buyer beware!
There's nothing wrong from..I can say they are helping from the start till I finish and provide all the nessary requirements..so as of now I got an email from EMMA..So I'm waiting for my date interview..just want to say it helps a lot.
Perfect service ,very cooperative and always very quick responses ,finally words cannot ever explain how I was super satisfied about this service 😁
Reply from Entry2026-07-15
Hello Ramy,
We sincerely appreciate your enthusiastic feedback.
We’re pleased that the communication was fast, the support was cooperative, and the overall service exceeded your expectations.
Thank you for choosing us and for expressing your appreciation.
This company and its employees bent over backwards to help me manage replacing my passport. Unfortunately, the post offices to which they sent me were completely clueless as to what their responsibilities were and were unwilling to help manage my passport application. This company provided an apology and refunding my money, which was highly appreciated.
Reply from Entry2026-07-15
Hello Sharon,
Thank you for taking the time to leave this thoughtful review.
We’re pleased that you felt supported by our team while navigating the challenges involved in replacing your passport.
We also appreciate your understanding regarding the difficulties encountered at the post offices and are glad the final resolution was satisfactory.
I was notified on the status throughout the process.
Reply from Entry2026-07-15
Hello Gerardo,
Thank you for taking the time to leave a review.
It’s great to know that the communication remained consistent and kept you updated at every stage.
We truly appreciate your support.
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