Entry LLC is a private company providing fast, secure visa, passport, and e-Visa services. We’ve helped over 2 million clients worldwide complete applications for countries including the U.S., Canada, Australia, New Zealand, and the Schengen zone. With a dedicated agent by your side, real-time tracking, and AI-assisted tools, we make the travel application journey simple and stress-free.Planning a trip? Think Entry, just tell us which country you’re planning to enter next.
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Is Entry legit?
Entry (entry.com) has a 3.8 out of 5 rating on OK.one, based on 205 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 70% rate it 4 stars or higher while 27% give 1 star; The business has replied to 2% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the dedicated staff for providing clear guidance and maintaining constant communication throughout the entire application journey. Consumers appreciate the personalized attention that makes every interaction pleasant and reassuring. People mention that the process feels remarkably smooth, stress-free, and remarkably fast from start to finish.
Some reviewers were not happy with communication issues, noting difficulties reaching support agents and receiving automated replies instead of actual help. A few other people also felt that the assistance provided was entirely unnecessary since applicants could manage the paperwork directly through government channels.
Auto-generated from all reviews of this business. For reference only.
I had an excellent experience with Entry. The service was efficient, and the customer support provided by Emma Brooks was exceptional. She was extremely attentive, professional, and courteous.
Emma responded to all my questions promptly and assisted me with every request throughout my visa renewal process. Her support made the entire experience smooth and stress-free.
I highly recommend Entry and would like to thank Emma for her outstanding assistance.
Reply from Entry2026-07-15
Hello Juliane,
We sincerely appreciate your kind words.
It’s encouraging to know that the communication was timely, the support was courteous and professional, and the overall process felt efficient from start to finish.
Thank you for recommending Entry and for recognizing the quality of assistance you received.
Enregistrement A AbidjanUnited States · 1 review · Experienced 2026-07-14 ·
★★★★★
The passport was delivered on time as…
The passport was delivered on time as promised! And the Passport office even sent me follow up email to make sure I got my passport!
During the Biden Administration time, it took 5 to 8 weeks to get the passport. They were woke and lazy people who could deliver a pizza at a given address.
Keep up the good work!
Reply from Entry2026-07-15
Hello Enregistrement,
Thank you for taking the time to leave this review.
It’s great to know that the passport arrived on time and that the additional follow-up helped provide reassurance after delivery.
Your support means a lot to our team.
I did had difficulty to locate my passport after visa approval. They reallly helped me out during the process. Very proffesional services
Reply from Entry2026-07-15
Hello Sebla,
We appreciate your thoughtful feedback.
Passport tracking concerns can be stressful, so we’re glad the support provided helped you navigate the issue after your visa was approved.
Thank you for recognizing our team.
Emma Brooks was amazing in providing quick replies to my emails.
Reply from Entry2026-07-15
Hello Zelina,
We appreciate your positive feedback.
We’re pleased that the communication provided through Emma was timely and helpful throughout your experience.
Hello Aldem,
Thank you for taking the time to leave a review.
It’s great to know that the process went well and moved forward without unnecessary delays.
You will waste your money. This does not get you a passport and they just type in the forms for you and send them to you. You then have to pay the rest to the government. Major fail for me and I am usually very wise to ridiculousness like this.
I submitted my application for renewal of my U.S. passport, due to expire in October and well ahead of a planned trip to Europe in August. After submitting my application, I received confirmation that I had done everything correctly and they would take it forward. After one month, I received an email apologizing for the delay. Two months later in June, I asked for a status update and received another apologetic email stating that no action was required on my part. Another month and the same reply which I strongly suspect was bot-written. I then requested a call with a human, which the website offers. I received no call. I then instructed Entry to confirm that they had not submitted my application to the State Department and if so, to terminate my application. They confirmed that my application had not been submitted to State. Furthermore, they stated that since my payment had been processed by their internal system, they could not offer me a refund, despite their website stating that they offer a guaranteed 100% refund. I'm left wondering if there are any real people at this company and I'm suspicious of any positive reviews of this company.
I have written several emails and left messages regarding the estimated time of arrival of my passport package. It seems like I am getting automated responses. I need to know how to proceed. If, in fact, I have been scammed I would like to receive a refund and send an application for a passport on my own. It is a shame that a company scams older people who are living on social security. The customer service of this company is almost nonexistent.
Hello Sino,
Thank you for taking the time to leave a review.
It’s great to know that the experience was straightforward to navigate.
We truly appreciate your support.
I am very happy with the services provided, the process went smooth and fast, agent Emma Brooks provided me all the necessary information and advises till last minute.
Thank you so much for all your support, because of you, I did it!🥳🥳🙏🏻
Reply from Entry2026-07-15
Hello Flavia,
We sincerely appreciate your positive feedback.
We’re pleased that the process felt smooth from start to finish and that Emma’s assistance helped keep you informed and prepared until the very end.
Congratulations, you did it! We’re glad our team could support you along the way. 🥳
Thankful to Emma for her help and her patience with me, very satisfied with the help received.
Reply from Entry2026-07-15
Hello Gabriela,
Thank you for taking the time to leave this review.
It’s great to know that Emma’s guidance and patience helped make the process easier for you.
We truly appreciate your feedback.
This is not a legitimate government agency. I misunderstood and completed an application through entry in March 2026. It is now July and I have had no further contact from them. I emailed the company two months ago to cancel the process but, again, received zero response. This is a scam and you should not use them. I’ve seen in other reviews that writing a review like this is the only way of getting actual responses from the company. They will take your money, sensitive personal information, and you will not get a passport.
Edit to add: I received a passport in the mail today 8/3. I only saw any movement on this AFTER posting this review and having trust pilot contact me for receipt details to confirm. I have still had zero contact from the actual company. I continue to strongly recommend avoid using them. They will charge more than you need to pay when you go through a legitimate govt website and I continue to have concerns about the security of my personal information. I did ultimately get a passport though.
Not only do they falsely advertise what they actually provide (quick passport turnaround) they NEVER actually del8ver your passport. Instead, they charge more than if you processed directly the US passport agency, PLUS because they dont actually finish the iob, you have to go to CVS to print the photo, firmd AND THEN MAIL IN to the US Passport agency to actually get your passport. They wont refund. They NEVER intend to mail you the finished product. I am going on 2 months over $200. And STILL NO passport in hand. I have reported "Entry LLC" to a consumer protection agency and hired a lawyer. They should not be allowed to scam customers this way.
This is a third party site but is positioned at the top of the Google search for the keywords "renew passport online." On second glance at the search results page, there is a small yellow alert flag with text indicating it is a non-government site but (and this is where my trigger clicking got me) underneath in much larger font is a link to "Renew passport online." Clicking the link takes you to a page with a "renew passport" button and no other indication that this is a third party site. They asked a lot of questions and unfortunately got a lot of sensitive info from me including marriage and divorce dates, parent names, etc. Idiot me just thought the government sure was wanting a lot more info these days :( I didn't go looking for confirmation until I got to the checkout page and the cost was $256!!! plus!!! a $130 "government registration fee" that I could choose to pay now or later. Thankfully this stopped me from continuing the purchase and I went to find out more information about the "registration fee." That's when I saw in the footer at the bottom of the page, in light gray font on a white background, indication that this was a third party site. Concerned because at this point they have all the information they need to do some crazy identity theft, I contacted customer service to get my info deleted. The contact us page offers various text links pretending you can speak with a live person but all links end with the chatbot generating a "case-number" and a promise that someone will get back to me in 48 to 72 hours. Just enough time for serious damage with my identity to be done. If you continue to request a live person, they provide a phone number (202-949-4240) but after a non-helpful message, the number disconnects. I searched and found another corporate number which I also found on entry.com's Terms of Service and Legal Information pages (856-556-3505). This number doesn't even bother with a message, it rings, answers, and then disconnects. I ended up having to send an email to have them delete all my info and withdraw any permissions I accidentally gave them by using the site. Good luck to me right SMH? What's crazy are all the 4 and 5 star reviews on Trust Pilot - are they for real? Who the heck says, "Yeah, I paid more than double what a passport costs AND gave all my sensitive information to this company that has already changed their legal name to Entry LLC from Govt Assist (hmm, I wonder why) and that = awesome customer service."??? Ugh - I hate scam companies!
Excellent thank you very much for such a support and I appreciate the facilitation not only by sotware but also by Miss. Emma Brooks. Her contribution to the process was above all.
Reply from Entry2026-07-15
Hello Mehmet,
Thank you for taking the time to leave this review.
It’s great to know that the software, together with Emma’s assistance, provided the level of support and facilitation you needed throughout the process.
We truly appreciate your recognition of the service provided.
Updated--I am still upset that they have hidden fees and are imitating a government site in looks, but they refunded my money within an hour. I was not expecting that, so I would say it's not a complete scam site, but it's not needed as the gov site is just as easy and without the extra fees.
Did not realize it was not the official government site until I saw they wanted an additional "government fee". I immediately tried to get a refund and it wouldn't go through. They had already charged my credit card but I can't dispute it on that side until it goes all the way through. I tried to get a human, but could only get a chatbot on the site. Who knows if I'll be refunded, but this is a really shady site and I'm embarrassed I fell for it.
Hello Isabel,
We appreciate your positive feedback.
We’re pleased that the guidance you received was useful and contributed to such a smooth experience.
Thank you for choosing our service.
These folks are scammers, and here's why.
Too many reviewers have the exact same experience and comments regarding getting, or renewing, a U.S. passport. They are sponsored and appear at the top of a Google search, yet they are not affiliated with the U.S. gov't. They take your money, say they'll expedite the process, AND they provide a cropping tool that allows you to use your webcam to take and edit a passport photo. That's the main reason I used the online service - to avoid going having a photo taking, and then going through the application process.
So they send a lot of updates to you, each one decrying how the process is slower than expected, and "woe is me" information about it's taking so long. The end result?? They said they had sent me kit for shipment and then sent emails saying the shipper wouldn't create a label, and then wouldn't pick it up. What?? So they mailed me the information they had (they sent a semi-completed application to me, WITH my SSN printed out), and right in the middle was the space to have me supply a passport photo. Didn't they already have mine, which I generated online through their site?
Sorry - complete waste of time and money, and they did nothing but hinder the process. I sent to the .gov site and I had my passport in 10 days. Skip these folks.
Basically, paid a large amount for them to fill out my form, send it to me with a return envelope! Said the photo I sent to them was an approved photo, but they never sent it in my package! Having to go pay more money to get the photo that is required to renew my passport. In addition to all of that, it took them Almost a month to send me the kit!!!! Not worth the money to say the least!
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