Ergobaby's ergonomic baby carriers are award winning carriers acknowledged by the International Hip Dysplasia Institute. Shop our baby carriers and baby products today!
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Is Ergobaby legit?
Ergobaby (ergobaby.com) has a 3.8 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 75% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers had a great experience with this company. Consumers frequently mention that the baby carriers and strollers are exceptionally comfortable, lightweight, and crafted with high quality fabrics that provide great ergonomic support during daily use. Many people also greatly appreciate the reliable delivery service, noting that their online purchases arrive promptly, safely packaged, and ready to use right away.
However, some customers also noted unexpected shipping delays and tracking issues that caused frustration when waiting for urgent items. A few other people also felt that securing replacement parts or dealing with specific component mismatches and order discrepancies can sometimes be rather challenging.
Auto-generated from all reviews of this business. For reference only.
Their customer service is shocking, I called this number 0203 318 6204 to enquire about my parcel that had gone missing only to be met with a recording saying they have high call volumes at the moment and call back later then the line went dead.
I tried numerous emails and used the instant chat only to be avoided, they kept saying they would contact me and they didnt. I ordered the replacement part for my sling on 3rd April and it's now the 14th April and still nothing. Would have been easier to use Amazon. Think I will call my bank today to return the money as they are ignoring all forms of communication.
Reply from Ergobaby2026-04-20
Dear Charlene,
Thank you for sharing your experience with us.
We are deeply sorry to hear that you have gone through a disappointing and frustrating customer experience. We understand how important timely communication and reliable service are, and it's clear that we fell short of these expectations in your case.
Additionally, we regret that our phone support was not available when you needed it.
We value your feedback and are committed to improving our customer service as well as ensuring that our customers have a positive experience with Ergobaby. If there's anything else we can do to make things right, please don't hesitate to contact our customer care team via email.
Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.
Best regards,
Your Ergobaby Team
The price of the bag dropped by €70 on the very same day I placed the order, which is quite significant. However, customer service only offered a 15% discount on a future purchase and refused to provide an online store voucher that would at least partially cover the difference.
Do they really think I would spend more of my money after such an experience just to get a 15% discount? That feels like a mockery.
Unfortunately, I am very disappointed with your brand.
Reply from Ergobaby2026-04-15
Dear Ieva
Thank you for sharing your experience with us.
We are deeply sorry to hear that you have gone through a disappointing and frustrating customer experience.
We value your feedback and are committed to improving our customer service as well as ensuring that our customers have a positive experience with Ergobaby. If there's anything else we can do to make things right, please don't hesitate to let us know.
Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.
Best regards,
Your Ergobaby Team
I have a velcro baby who hates baby carriers. I saw this type of sling and after a thorow research it turned out that Upsie sling carrier by Ergobaby is the only one suitable for babies from 6 months. IT IS a game changer. Thank you!
Reply from Ergobaby2026-04-14
Dear Adi,
Thank you so much for taking the time to share your experience with our Upsie!
We're thrilled to hear that your little-one loves it! We're always trying our best to design products matching parents' needs.
We appreciate your recommendation and look forward to serving you again in the future.
Thank you again for your kind words and for choosing Ergobaby!
Best regards,
Your Ergobaby Team
The product was delivered very quickly and accurate. It fits perfectly and the stroller looks like new.
Reply from Ergobaby2026-04-13
Dear Marija,
Thank you so much for taking the time to share your experience with our fast delivery service!
We're thrilled to hear that your order arrived promptly and met all your expectations. Your satisfaction is our top priority, and we're delighted to have provided a seamless and speedy experience for you.
We look forward to serving you again in the future. Thank you again for your feedback and for placing your trust in us!
Best regards,
Your Ergobaby Team
Really beautiful products, easy website to use and quick delivery, thank you!
Reply from Ergobaby2026-04-13
Dear Lucia,
Thank you so much for taking the time to share your experience with us!
We're thrilled to hear that our service met all your expectations. Your satisfaction is our top priority, and we're delighted to have provided a top-notch experience for you. We're always trying our best to match parents' needs.
We appreciate your recommendation and look forward to serving you again in the future.
Thank you again for your kind words and for choosing Ergobaby!
Best regards,
Your Ergobaby Team
Order number not recognised when trying to return item and no response from customer service.
Reply from Ergobaby2026-04-08
Hallo Harriette,
vielen Dank, dass du deine Erfahrungen mit uns geteilt hast.
Es tut uns sehr leid zu hören, dass du eine enttäuschende und frustrierende Erfahrung mit unserem Kundenservice gemacht hast. Wir wissen, wie wichtig schnelle Kommunikation und zuverlässiger Service sind, und es ist offensichtlich, dass wir in deinem Fall diesen Erwartungen nicht gerecht geworden sind.
Wir haben dir soeben eine E-Mail gesendet, damit wir dir schnellstmöglich weiterhelfen können. Vielen Dank für dein Feedback – wir hoffen, bald die Gelegenheit zu haben, dir behilflich sein zu dürfen.
Liebe Grüße
dein Ergobaby-Team
I want to return my items but return label creation not possible. I tried to call and write customer service without success
Reply from Ergobaby2026-04-07
Hello Valentina,
Thank you for sharing your experience with us.
We are deeply sorry to hear you have gone through a disappointing and frustrating customer experience. We understand how important timely communication and reliable service are, and it's clear that we fell short of these expectations in your case.
We sent you an email just now, to make sure that we assist you as soon as possible.
Thank you for your feedback and we hope to have the opportunity to help you soon.
Best regards,
Your Ergobaby Team
Built and finishings are of good quality. Ergonomically comfortable for parent and child. No discomfort during wear, no back pain afterwards.
Reply from Ergobaby2026-04-07
Thank you so much for your feedback! 😊 We’re glad to hear you’re happy with the quality and that it’s comfortable for both you and your child—no back pain is exactly what we aim for! 💛
Very poor customer service and experience. I have received my order partially and couldn’t reach customer support nether through email or phone.
It’s very frustrating!
We got the ergo baby Highchair and we are very disappointed with it. Our small baby who is now 8 months old still doesn’t fit the Highchair. The bucket seat is too big for any baby starting solids. So the posture is terrible for them as they fall back and slouch over the high tray. Putting towels can help somewhat but it is very frustrating to be trying to adjust and pad and clean all the towels daily. You can’t just sit her in the chair and have her ready. The tray is also very difficult to remove and can only be done with 2 hands which is then a danger for making sure baby doesn’t slip through while trying to take it off. Especially sicnce the baby doesn’t have a good fit with the huge seat threat designed. I wish I didn’t buy this or had a solution for the malfunction of the seat that does not promote good eating posture. Do not recommend this high mohair at all
Was a best decision ever to buy the stroller from this brand 💯 / 💯
Reply from Ergobaby2026-04-02
We’re so happy to hear that you love your stroller! 🌟 Thank you for sharing your experience. Wishing you and your little one many wonderful adventures together! 👶🛒💛
The Babycarrier is quite comfortable and when correctly placed does not cause back pain as other carriers, is really ergonomic for the baby and the materials are top quality. The downside is that it is a little bit tricky to adjust all the straps and I find it a little troublesome to close the strap on the back
Reply from Ergobaby2026-04-02
Thank you for your review! 💛 We’re so happy the carrier is comfortable and ergonomic for both you and your baby. To help with adjusting the straps, we have some helpful videos on our website 🎥. Enjoy your carrier! 😊
I loved it the moment I tried it. I could feel the great difference between ergo baby carrier and other carriers I tried. I was no longer feeling uncomfortable carry my baby and I could see my baby loving it too. It's great because I could no longer feel the baby's weight on my hips and shoulders and because my baby feel comfortable in it too. Mind you my baby is a heavy little girl, so I totally recommend it. However, I wish they had stores and a website selling across Africa because I had to order from Europe and had my brother send it to me from France. I can imagine how hard that is going to be for people who have no one in Europe to do that for them.
Reply from Ergobaby2026-04-02
Thank you so much for your kind words! 💛. It’s always wonderful to know our quality brings joy. We hope you’ll enjoy your baby carrier as much as we enjoyed creating it! 👶✨
Informed of shipping delay after order. No phone line in action. 7 day TARGET response time on emails!!!! I just want to cancel my order since the shipping times given at time of ordering have been changed and I will be on holiday (which I needed the carrier for and won't be home to recieve). Cancellations not allowed- despite them changing their delivery terms after order which to be honest is incredibly underhand. You have to email to REQUEST a return then they can take a further 7 days to respond then they AIM to refund in 14 days. It is an incredibly scammy way to run a business. How hard is it to ship a very limited number of items? I wish I had checked reviews first. My order went via The Tula Baby website but the customer service and emails are from Ergobaby.
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