About Ergobaby
Data updated- Website
- ergobaby.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 75% (21/28)
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About this business
Ergobaby's ergonomic baby carriers are award winning carriers acknowledged by the International Hip Dysplasia Institute. Shop our baby carriers and baby products today!
Written by the business, not verified by us.Is Ergobaby legit?
Ergobaby (ergobaby.com) has a 3.8 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 75% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers had a great experience with this company. Consumers frequently mention that the baby carriers and strollers are exceptionally comfortable, lightweight, and crafted with high quality fabrics that provide great ergonomic support during daily use. Many people also greatly appreciate the reliable delivery service, noting that their online purchases arrive promptly, safely packaged, and ready to use right away. However, some customers also noted unexpected shipping delays and tracking issues that caused frustration when waiting for urgent items. A few other people also felt that securing replacement parts or dealing with specific component mismatches and order discrepancies can sometimes be rather challenging.
Auto-generated from all reviews of this business. For reference only.What people say
Easy to order and buy
Easy to order and buy, wished it didn’t have to be signed for as I had to drive to another village to get it. I bought it for my daughter in Sweden as you don’t ship there- please try! My daughter tried ordering as suggested below but Sweden is not an option for countries and there is no SEK currency. Please explain how to do it.
Reply from Ergobaby2026-02-17
Dear Jane, Thank you for your review! We’re glad to hear your ordering experience was easy. For future reference, we do offer delivery directly to Sweden through our Swedish website, this should make ordering even more convenient next time! Thank you for your feedback and we hope to have the opportunity to serve you again in the future. Best regards, Your Ergobaby Team
Excellent quality, yet again
These are the best sleeping bags for toddler! We already have three ones. Would have been easily fove stars, but the webshop had issues/bugs while purchasing.
Reply from Ergobaby2026-02-13
Thank you so much! 😊 We're thrilled you love our sleeping bags! ❤️
Recommend to everyone
We bought an Ergobaby Omni Breeze in 2022 and used it pretty much every day with both our babies well beyond the age of one. We have found it comfortable and easy to use, even over long periods of time, often with the babies in the carrier all day. Recently we broke one of the buckles on the carrier and were thrilled that we could buy a replacement for £5 including postage from Ergobaby, and could continue using the carrier. We recommend the carrier to everyone who is about to have a baby and were we having another, would continue to use it.
Super fast delivery!
Item lost in transit and only confirmed…
Item lost in transit and only confirmed after second message about delay. Great effort to make up for the difficulty subsequently
Reply from Ergobaby2026-02-03
Dear Stephen, Thank you for sharing your experience with us. We are truly sorry to hear that there was an issue with your delivery. We sincerely understand how frustrating it must be to wait for a product. It seems that you have already received our customer care team's assistance, and we would like to reassure that our entire team is always working diligently to get orders dispatched and moving as soon as possible but we are sorry that we have failed you this time. Thank you for your feedback and we hope to have the opportunity to serve you better in the future. Best regards, Your Ergobaby Team
Baby sleeps all trough
Baby sleeps all trough, when on
I ordered a product on your website on…
I ordered a product on your website on 9/01/26 and have not received it yet.
Reply from Ergobaby2026-01-23
Dear Grażyna, Thank you for sharing your experience with us. We are deeply sorry to hear you have gone through a disappointing and frustrating delivery experience. We understand how important timely delivery and reliable service are, and it's clear that we fell short of these expectations in your case. We sent you an email just now, to make sure that we assist you as soon as possible. Thank you for your feedback and we hope to have the opportunity to help you soon. Best regards, Your Ergobaby Team
Poorly packaged and the brand new seat…
Poorly packaged and the brand new seat pad is covered in glue from an open packing envelope that didn't fit. It was stuck to the seat and won't wash off. It's really disappointing that they couldn't be bothered to take the smallest amount of care.
Reply from Ergobaby2026-01-23
Dear Erin, Thank you for sharing your experience with us. We are deeply sorry to hear you have gone through a disappointing and frustrating experience. We understand how important reliable service is, and it's clear that we fell short of these expectations in your case. We sent you an email just now, to make sure that we assist you as soon as possible. Thank you for your feedback and we hope to have the opportunity to help you soon. Best regards, Your Ergobaby Team
Thanks for providing spare parts
Still don't have my delivery order 20…
Still don't have my delivery order 20 days ! Tnx
Reply from Ergobaby2026-01-22
Dear Katarina, Thank you for sharing your experience with us. We are deeply sorry to hear you have gone through a disappointing and frustrating delivery experience. We understand how important timely delivery and reliable service are, and it's clear that we fell short of these expectations in your case. We sent you an email just now, to make sure that we assist you as soon as possible. Thank you for your feedback and we hope to have the opportunity to help you soon. Best regards, Your Ergobaby Team
Not for every baby
Good quality, but unfortunately, despite trying for several months, our 5 month old baby still doesn't accept it. Whether your baby likes it or not seems to be a matter of baby preference.
Reply from Ergobaby2026-01-20
Dear Customer, Thank you for taking the time to share your feedback on our baby carrier. We are sorry to hear that you have experienced some difficulties with our product and that it does not fully meet your expectations. We truly appreciate your comments and are committed to turning your experience around. We'd like to offer some personalized tips on how to adjust your carrier, help you get the most out of our services and show you the quality we strive for. We have now contacted you via email to try our best to help you reach a comfortable carrying experience for you and baby both. Thank you for your feedback and we hope to have the opportunity to help you soon. Best regards, Your Ergobaby Team
I have not received the item
Reply from Ergobaby2026-01-16
Dear Rachel, Thank you for sharing your experience with us. We are deeply sorry to hear you didn't receive your order. We understand how important timely delivery and reliable service are, and it's clear that we fell short of these expectations in your case. We sent you an email just now, to make sure that we assist you as soon as possible. Thank you for your feedback and we hope to have the opportunity to help you soon. Best regards, Your Ergobaby Team
all great
fast delivery, very good quality of products! thank you
Very comfortable and colours are …
Very comfortable and colours are beautiful. Happy with the purchase.
Reply from Ergobaby2026-01-15
Thanks for the kind words! We are thrilled to hear you're loving the product. 😊
I ordered the Ergobaby Metro+ stroller
I ordered the Ergobaby Metro+ stroller, and both dispatch and delivery were incredibly fast. I’m absolutely in love with this stroller. I purchased it for my second child, and compared to the stroller I used for my first, this one is definitely better. It moves smoothly, folds easily, and is very compact. I especially love that it’s suitable from newborn, as my son is only 3 months old. With the Ergobaby Metro+, I can conveniently carry the stroller in my car trunk without dealing with bulky, heavy strollers that are difficult to assemble just because my baby is still small.
Ungortunatle I can't give 5 stars…
Ungortunatle I can't give 5 stars because my package didn't come from 19/12/2025 and now we have 05/01/2026. Asking for refund and still don't have a answer
Reply from Ergobaby2026-01-06
Dear Malgorzata, Thank you for sharing your experience with us. We are truly sorry to hear that there was an issue with your delivery. We sincerely understand how frustrating it must be to wait for a product. It seems that you have already received our customer care team's assistance, and we would like to reassure that our entire team is always working diligently to get orders dispatched and moving as soon as possible but we are sorry that we have failed you this time. Thank you for your feedback and we hope to have the opportunity to serve you better in the future. Best regards, Your Ergobaby Team
Super nice product
Super nice product, this carrier really changed my everyday life, i can do much more things with my baby on and i really feel empowered! Also the extras for teething are a must together, i wish i red it in the reviews to buy it together in the first place. I dont have back pain even though my baby is quite heavy. Thanks ergobaby!
Came really late and box was damaged !
Reply from Ergobaby2025-12-30
Dear Marium, Thank you for sharing your experience with us. We are truly sorry to hear that there was an issue with your delivery. Thank you for your feedback and we hope to have the opportunity to serve you better in the future. Best regards, Your Ergobaby Team
Overpriced spare
Sold me one buckle replacement for £5, which is obscenely expensive. At least sell a pair since there are 2 similar buckles or bill items separately from delivery fee. The good thing is that the new buckle does easily fit in, and the old one just needs to be smashed into bits to remove.
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