Excellent
Great service
About Ergobaby
Data updated- Website
- ergobaby.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 75% (21/28)
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About this business
Ergobaby's ergonomic baby carriers are award winning carriers acknowledged by the International Hip Dysplasia Institute. Shop our baby carriers and baby products today!
Written by the business, not verified by us.Is Ergobaby legit?
Ergobaby (ergobaby.com) has a 3.8 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 75% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers had a great experience with this company. Consumers frequently mention that the baby carriers and strollers are exceptionally comfortable, lightweight, and crafted with high quality fabrics that provide great ergonomic support during daily use. Many people also greatly appreciate the reliable delivery service, noting that their online purchases arrive promptly, safely packaged, and ready to use right away. However, some customers also noted unexpected shipping delays and tracking issues that caused frustration when waiting for urgent items. A few other people also felt that securing replacement parts or dealing with specific component mismatches and order discrepancies can sometimes be rather challenging.
Auto-generated from all reviews of this business. For reference only.What people say
The product is amazing but postage was…
The product is amazing but postage was slow
Delivery
Ordered on Sunday afternoon, arrived on Tuesday morning.
Reply from Ergobaby2025-12-09
Hello Magdalena, Thank you so much for your feedback! We’re delighted to hear that your order arrived quickly, and we’re glad our service met your expectations. Kind regards, Your Ergobaby Team
Delivery issues
It has been over 2 weeks since I ordered a footmuff. The DHL delivery agent never tried to contact me, and the package was held for a week at a far off collection point. It is now stuck with Austria Post and not yet delivered. This is very dissatisfactory service.
Reply from Ergobaby2025-12-04
Dear Deepthi , Thank you for sharing your experience with us. We are deeply sorry to hear that you have gone through a disappointing and frustrating customer experience. We understand how important timely communication and reliable service are, and it's clear that we fell short of these expectations in your case. We value your feedback and are committed to improving our customer service as well as ensuring that our customers have a positive experience with Ergobaby. We emailed you—please check your inbox. Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future. Best regards, Your Ergobaby Team
Impossible to contact the shop with order and payment problems.
I purchased a baby carrier on Ergobaby’s website, and the payment page kept showing an error. Despite this, I was charged three times and received three packages I never intended to order. I have tried contacting customer service via phone, email, and the return form, but no one responds. The return form on the website doesn’t work either. This is extremely frustrating and unprofessional. I need the duplicate orders refunded and the return process handled as soon as possible. Very disappointed with the customer service.
Reply from Ergobaby2025-12-03
Dear Stephania, Thank you for sharing your experience with us. We are deeply sorry to hear that you have gone through a disappointing and frustrating customer experience. We understand how important timely communication and reliable service are, and it's clear that we fell short of these expectations in your case. Additionally, we regret that our phone support was not available when you needed it, and that our email responses were not as timely or helpful as they should have been. We value your feedback and are committed to improving our customer service as well as ensuring that our customers have a positive experience with Ergobaby. We emailed you—please check your inbox. Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future. Best regards, Your Ergobaby Team
High quality
High quality, quick delivery, nice packaging
Fantastic discounts and rapid shipping
I came across a fantastic discount on your website and made an instant purchase, ordered late afternoon on Friday, the item was shipped internationally and arrived on Tuesday morning, like super unexpectedly quickly. Will definitely buy more from you.
Great product
Great product, can withstand Scottish downpours and keep my baby dry and warm. Easy to attach, fits well.
It is comfortable and is well designed
It is comfortable and is well designed. My back is saying thank you. I started to use it more often after baby could hold her head. When she was a newborn, this carrier felt bulky. Now she is loving it.
It looks good
It looks good, but we could’ try how it works. Still waiting for the baby:))
Great product and wonderfull customer…
Great product and wonderfull customer service.
Super friendly customer Service!
Worth it
My baby didn’t enjoy sling but fall in love with this carrier from the first minute. I planned to carry my baby mostly in facing out position but her big legs didn’t seem to be comfortable so facing in position is our choice. My back and pelvis bones needed a week to get used to the carrier. Now can’t imagine my life without it :)
Wrong stroller harness colour!
Have order a stroller harness , as lost a piece from the original one ( grey colour). On the website is only grey colour harness option, as it is the stroller but received a black one … You can say it has nothing to do with the stroller, completely different colour… a bit disappointed…
keep selloing in europe
Good product and good customer service
Good product and good customer service; I noticed too late I could havde applied a 10% discount on first order and they gave this retrospectively. However, cancellation was not an option, but the item was shipped and received incredibly fast.
4 months and already has holes.
Shipping was great, fast, good packaging. But I bought the metro buggy, it has cca 4 months now and it has holes. on the back of the seat, the material is light so from frequent use, gradualy it rubbed it open. Also the frame is scratched. I also have joolz and I use them both, I have 2 small kids. As much I dont like the missing foot rest and the space and so on... it is much older but not scratched and material has no holes...it's thicker. But I love what you get for the price,(footrest, nice thick''bedding'' lots of air, I can see the baby while driving, very stable...) it s just the quality.
Reply from Ergobaby2025-10-08
Dear Andrea, Thank you for taking the time to share your feedback on our stroller. We are sorry to hear that your stroller is showing signs of wear after such a short time. This is not up to our high standards. We have contacted you via email to investigate on the issue, and direct you to a suitable solution. Thank you for your feedback and we hope to have the opportunity to help you soon. Best regards, Your Ergobaby Team
Ergobaby is offering me a Metro 3 Carry…
Ergobaby is offering me a Metro 3 Carry Bag in exchange for this review. I’ve owned around 10 strollers, and the Metro 3 Deluxe is easily the best one so far. It’s sturdy but still lightweight, folds up super easy, and doesn’t take up much space. The ride is smooth, even on rough sidewalks, and my baby is actually comfortable enough to nap in. The quality feels really solid, and I love the sleek look. If I had found this sooner, I wouldn’t have wasted money trying so many others. I really reccomend it, you will not regret buying it.
somehow my baby does not stay more than…
somehow my baby does not stay more than 30 min somehow she shows some kind of discomfort
Reply from Ergobaby2025-10-08
Dear Pradyumna, Thank you for taking the time to share your feedback on our baby carrier. We are sorry to hear that your baby is showing some signs of discomfort in our carrier. We truly appreciate your comments and are committed to turning your experience around. We'd like to offer some personalized tips on how to adjust your carrier, help you get the most out of our services and show you the quality we strive for. We have now contacted you via email to try our best to help you reach a comfortable carrying experience for you and baby both. Thank you for your feedback and we hope to have the opportunity to help you soon. Best regards, Your Ergobaby Team
Great quality
Great quality, fast shipment everything perfect
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