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Shopping & Fashion

Ergobaby

Claimed

102 reviews

3.8102 reviews
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About Ergobaby

Data updated
Website
ergobaby.com
Category
Shopping & Fashion
Location
United States
Status
Unclaimed
Last 12 months
102 reviews
Replies to negative
75% (21/28)
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+1888416488[email protected]ergobaby.com

About this business

Ergobaby's ergonomic baby carriers are award winning carriers acknowledged by the International Hip Dysplasia Institute. Shop our baby carriers and baby products today!

Written by the business, not verified by us.

Is Ergobaby legit?

Ergobaby (ergobaby.com) has a 3.8 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 75% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-08-11.

What reviewers say

AI generated

Reviewers had a great experience with this company. Consumers frequently mention that the baby carriers and strollers are exceptionally comfortable, lightweight, and crafted with high quality fabrics that provide great ergonomic support during daily use. Many people also greatly appreciate the reliable delivery service, noting that their online purchases arrive promptly, safely packaged, and ready to use right away. However, some customers also noted unexpected shipping delays and tracking issues that caused frustration when waiting for urgent items. A few other people also felt that securing replacement parts or dealing with specific component mismatches and order discrepancies can sometimes be rather challenging.

Auto-generated from all reviews of this business. For reference only.

What people say

G
Giorgi MelivadzeGeorgia · 1 review · Verified · Experienced 2026-03-10 ·

Order not received

Hello Dear Team, According to my experience I still have not received your product. It either lost or given to a wrong adress.

Reply from Ergobaby2026-03-24

Dear Giorgi, Thank you for sharing your experience with us. We are deeply sorry to hear that you are still waiting on your order. We sent you an email just now, to make sure that we assist you as soon as possible. Thank you for your feedback and we hope to have the opportunity to help you soon. Best regards, Your Ergobaby Team

L
Lavender YaoUnited Kingdom · 4 reviews · Experienced 2026-03-05 ·

World-class customer care! Ergobaby HQ is amazing.

I am a huge fan of Ergobaby and own the Breeze, Lift Hip Seat, and now the Metro 3 stroller. Recently, I had a very frustrating experience with a third-party retailer (Pramworld) regarding a price drop and a missing promotional item (immediately after purchase). I reached out to Ergobaby UK directly to share my disappointment, and I am blown away by their response. Their team was incredibly understanding, professional, and went above and beyond to restore my confidence. As a goodwill gesture, they are sending me a complimentary carry bag for my upcoming flight! It is rare to find a brand that genuinely cares about its loyal fans. Ergobaby has earned my trust for life. If you want high-quality products backed by a team that actually listens, look no further than Ergobaby!

Reply from Ergobaby2026-03-06

Thank you so much for your kind words! 😊 We're absolutely thrilled to hear we could help you find the perfect solution to your situation. Enjoy the product – we hope it brings you tons of joy! 🎉👶

I
Ivana FeliksCroatia · 1 review · Verified · Experienced 2026-02-17 ·

Quality

Fast service, great product.

Reply from Ergobaby2026-03-05

Dear Ivana, Thank you so much for taking the time to share your experience with Ergobaby! We're thrilled to hear that our product and service met all your expectations. Your satisfaction is our top priority, and we're delighted to have provided a seamless and speedy experience for you. We look forward to serving you again in the future. Thank you again for your feedback and for placing your trust in us! Best regards, Your Ergobaby Team

F
Fábio MoreiraPortugal · 1 review · Verified · Experienced 2026-02-09 ·

Replacement buckle never arrived

I've ordered a replacement buckle on January 21st. The predicted delivery time was 5 days. After 11 days, I've checked in with support (tracking never worked), and apparently there was an issue with the order. The support agent asked me to confirm my address and sent another buckle. After I received the confirmation email, I noticed the address was wrong (immediately after I provided my address to the agent)! I informed the agent that the address was wrong, and they gave a coupon so I could order another buckle for free. I did that (February 9th). On February 24th, I still haven't received the buckle. I've reached out to support again, and they gave me another coupon and asked me to order another buckle (again!!!). I haven't been able to use my Ergobaby for almost 2 months now, which is unacceptable.

Reply from Ergobaby2026-03-03

Dear Fabio, Thank you for sharing your experience with us. We are deeply sorry to hear you have gone through a disappointing and frustrating customer experience. We understand how important timely communication and reliable service are, and it's clear that we fell short of these expectations in your case. We sent you an email just now, to make sure that we assist you as soon as possible. Thank you for your feedback and we hope to have the opportunity to help you soon. Best regards, Your Ergobaby Team

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