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Is eSky Travel legit?
eSky Travel (esky.com) has a 2.9 out of 5 rating on OK.one, based on 181 user reviews collected here. It is listed under Travel & Vacation and its reputation is poor. Opinions are polarized: 49% rate it 4 stars or higher while 48% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Price, Refund. Last updated 2026-08-31.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers found that the initial process of booking was often simple and straightforward, with some people noting the ability to access flight and hotel information easily. People also mentioned successfully securing desired flight combinations and finding options that were more competitive for checked baggage.
However, there are significant concerns regarding financial issues and service reliability for some consumers. Some reviewers reported being charged significantly higher costs than when booking directly, or facing hidden fees and being unable to secure promised refunds. A few other people also felt issues arose when trying to modify bookings or deal with non-responsive staff during problems.
Auto-generated from all reviews of this business. For reference only.
The canceled both my flights and the told me that they will refund my payment . What the did was the the refunded my payment but by 19 euros less without a reason ! Do not trust this site!
Reply from eSky Travel2026-04-27
Hi, we have refunded your ticket and airport fees. As with other travel platforms, our service fee is non-refundable. With this fee you can count on us to assist you with contacting the airline, handling booking changes and refunds. If you have any further questions, please contact us using the form at https://linktr.ee/eskycontact. Have a nice day, Margaret
WARNING..... DON'T EVER USE THIS COMPANY - they are quick to take your money but if there is any issue they refuse to help you - I have had to escalate this. Save yourself the hassle - AVOID booking reference: 4145947048
Reply from eSky Travel2026-04-27
Hi, to clarify the matter I need your booking number and phone number. Please provide these via the form: https://linktr.ee/eskycontact. Best regards Magda
I thought I was booking with Norwegian airlines but somehow I ended up having to go through this terrible agent. it was impossible to add extra luggage and they took forever to answer emails. borderline scam. when I finally spoke to a human she sounded like a robot
Reply from eSky Travel2026-04-27
Hi, thank you for your feedback. Our website is clearly marked with the eSky logo and includes all relevant information indicating that bookings are made through our platform, not directly with the airline. At the same time, we want to review your case in detail and help you with the baggage and communication concerns. Hi, to clarify the matter I need your booking number and phone number. Please provide these via the form: https://linktr.ee/eskycontact. Best regards Margaret
I purchased a ticket through eSky and added their “Free ticket and travel changes – Premium” service for an additional fee.
During the booking process, this service was clearly described as including:
“Ticket cancellation or refund processing”
“Priority handling”
Based on this, I understood that I would be able to cancel my ticket with meaningful support for obtaining a refund.
However, after purchase, I was told that:
The ticket is completely non-refundable
The Premium service does NOT provide any real refund support and only covers basic communication
In other words, the service I paid for does not deliver what was advertised and has no real value in practice.
Even worse, support keeps repeating generic answers and avoids addressing the actual issue — that the service description is misleading and influenced my purchase decision.
I would not have bought this ticket if the real limitations were clearly explained.
Be very careful when purchasing “Premium” services here — what you see during booking may not reflect what you actually get.
Reply from eSky Travel2026-04-24
Hi, thank you for your feedback. We are currently reviewing your notification. We will get back to you. Kind regards, Magda.
Everything was ok, traveling with 4 people get seat next to each even we didn't chose seats, online check in get with no problem, ticket we get 8 hour early. so 5.star review
Reply from eSky Travel2026-04-21
Hi, thanks for the positive feedback, we will recommend ourselves for the future :) Best regards Magda
Misleading $69 Flight Turned into a $350 Nightmare with eSky
I booked a flight from Corfu to Athens through eSky because the advertised price was only $69. I completed the booking and payment, but when I checked my bank transaction, I was shocked to see the charge was over $350. There were multiple extra fees added that were never clearly disclosed beforehand.
I canceled the reservation within 24 hours. The first agent told me only $150 would be refunded, but also confirmed that the reservation was canceled and that the refund would take 7–10 business days. I waited, and the refund never came.
When I contacted them again by phone, a different agent told me I had never requested a cancellation and that my flight reservation was still active. This directly contradicted what I had been told before. Because I no longer trusted them, I made alternative transportation arrangements.
Now I am left wondering whether I actually still have a flight or not and whether I will ever see my refund.
I will never use eSky again, and I strongly urge others to avoid this company. In my experience, the pricing was misleading, the customer service was inconsistent, and the entire process felt like a scam.
Reply from eSky Travel2026-04-21
Hi, we cannot find your booking. Please contact us using the form on https://linktr.ee/eskycontact. We will reply as soon as possible. Kind regards, Magda
I booked through esky a flight for eurowings and they changed my flight twice making me cancel it because the time doesnt suit me, eurowings said they will do a full refund but why did esky take 182 euros that cannot be refunded?? for what even im not even sitting on that plane, what kind of service is this you take the money for what exactly? not good service thats for sure
Reply from eSky Travel2026-04-21
Hello, the non-refundable service fee we charge is standard for travel booking platforms. It gives you access to multi-airline comparison and fast booking, and you can count on us to support you after your purchase and during your trip. Kind regards, Magda
I made a mistake while booking a ticket and support was extremely kind, explaining all the consequences and when I can or can't get a refund. Very helpful and clear.
Reply from eSky Travel2026-04-21
Hi, glad we could help you. Have a nice day, Magda
The process was not transparent, confusing with all the charges, and deceptive. Like others, I thought I was booking directly with Avelo and somehow got waylaid into eSky without realizing it. There was a hefty service fee but I went ahead because I didn't fully understand that at the time. I also paid $80 for cancellation insurance with eSky, and when I went to cancel my husband's ticket - they would not honor it with a refund. And this was after Avelo Airlines told me that they had refunded eSky for my husband's ticket. I stand by my review. If eSky, is so clear and upfront, why do they have so many negative reviews? Of course, they will be defensive. Also - they make it difficult to reach a person to help you resolve issues. And they charge you to work with their so called experts to resolve issues that they are creating by their convoluted communication and process.
Reply from eSky Travel2026-04-21
We would like to kindly clarify that our website is clearly marked with the eSky logo and includes all relevant information indicating that bookings are made through our platform, not directly with the airline. We operate as a booking intermediary, which is also clearly stated in our terms and conditions and throughout the booking process.
Absolute scam. They spoof an airline’s website pretending they are the airline. And then add several hundreds euros in extra fee. They should be illegal
Reply from eSky Travel2026-04-20
We would like to kindly clarify that our website is clearly marked with the eSky logo and includes all relevant information indicating that bookings are made through our platform, not directly with the airline. We operate as a booking intermediary, which is also clearly stated in our terms and conditions and throughout the booking process.
Complete fraud. I searched for official Ryanair. Esky comes up. Select flights at one price. Takes you to next screen for add ons. Long page of add ons to scroll through. I select none. At the bottom is the book now section to enter your card. When you do that and it confirms payment you realize you’ve been charged an extra 70E. Only after do you realize that it was a line item right at the top right of the page, but the total is never confirmed when hitting book now and thus is easy to miss. Especially when the prior page shows only the flight charges and nothing add ons were selected. At several points during booking the RYAN AIR logo is present. Totally deceptive. By the time you reach book now the line item is far out of your view. Not a way to do business at all. NEVER AGAIN. I immediately used the chat function to dispute/cancel and the bot says “sorry service fees are non refundable”
Reply from eSky Travel2026-04-20
We would like to kindly clarify that our website is clearly marked with the eSky logo and includes all relevant information indicating that bookings are made through our platform, not directly with the airline. We operate as a booking intermediary, which is also clearly stated in our terms and conditions and throughout the booking process.
Hello, like other travel booking platforms, we charge a service fee. This fee is listed and visible on the form before purchase. Before confirming the booking, you can check its details, including the departure time, and before paying for the booking, all the amounts that make up the total price. Best regards, Margaret
Ms. Alexandra was very kind and gave me all the details I asked for over the phone. Every time I called Esky, everything I needed was quickly resolved.
Reply from eSky Travel2026-04-17
Hi, great to hear from you! Have a great trip :) Best regards Magda
UAE airspace was shut down, so the airline cancelled the whole trip and scheduled a FULL refund.
They deducted over $300 out of of $2000 paid as non-refundable. Hyenas!
Reply from eSky Travel2026-04-17
Hi, to clarify the matter I need your booking number and phone number. Please provide these via the form: https://linktr.ee/eskycontact. Best regards Magda
I buyed the ticket and they canceled..now i'm waiting to see if they will return the money
Reply from eSky Travel2026-04-16
Hi, your money will be refunded to your original payment method. If you have any further questions, please contact us at https://linktr.ee/eskycontact. Best regards, Margaret
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