First Charter Bus Rental

10/10

Everything was great! From booking to the actual rides, 10/10 experience. An absolute must-have for keeping your people safe during your event.

Showed up on time

Showed up on time, was friendly and heard no negative comments from the staff and children that attended the trip

The booking process was easy and the…

The booking process was easy and the customer service was great, making sure we had everything in order! The bus was clean, our driver was really nice and easy to communicate with! He did pick us up a liiiittle late, like 10 minutes, so we were a little late to our field trip. However, we understand traffic is unpredictable! First Charter helped us secure a bus for our field trip in a pinch, so thank you!

We had a wonderful experience with…

We had a wonderful experience with First Charter Bus Rental for our daycare field trip. The bus arrived early, allowing us to board the children on time and reach our destination as scheduled. The driver was friendly, welcoming, and very helpful during both pick-up and drop-off at our daycare. Many of our children were riding a school bus for the first time, and they absolutely loved the experience! Thank you for the excellent service.

Our driver was wonderful

Our driver was wonderful! He really cared about our comfort and was very patient with us. Honestly, the only problem we had was our original garage transferred us to another location day-of, and forgot to communicate with the new location that we needed a carseat. Luckily, the parent of the 3 year old had his own carseat he could provide.

Easy booking experience

We had such an easy experience booking First Charter Bus Rental. We booked the week before the wedding and everything was fast and easy! The employees were easy to work with, and everything worked out for our event.

优质安全的交通服务

在我们去布朗克斯动物园的旅途中，我们的巴士司机做得非常出色。尽管交通繁忙，她仍然保持冷静、专业，并确保我们安全准时到达。她的驾驶技巧和耐心使旅程顺利无压力。我们衷心感谢她优质的服务。

Alisa GreinCanada · 3 reviews · Verified · Experienced 2026-07-08 · Posted 2026-07-23

MIDLAND MCDONALDS

MIDLAND MCDONALDS WONDERLAND WORK TRIP Bus was perfectly ahead of time! Our driver, whose name I regretfully forget (she gave it to me a few times by the end of the day) drove safely and efficiently. There were no sudden stops, no impatient driving-I get extremely nervous in vehicles, but Mo I experienced only amazing customer that day, she took amazing care of us and was super personable. I made sure to fill this out to give her the feedback she deserves. I hope all of your drivers show this kind of performance! Best, Alisa Grein 1st Assistant Manager McDonald’s Midland, ON

The driver arrived on time,

The driver arrived on time, Very helpful and made everyone feel welcome

Good driving service, booking system could be improved

Hi, One area for improvement would be the payment process. During our conversations with First Charter, we were not given much guidance on how payment should be handled. It would be helpful if your accounting team could be included in the booking process so that payment requirements and timelines are clear from the beginning. There were a few miscommunications, as the payment department was not aware of our booking, and I had to follow up several times to ensure payment was completed within the required 5-day window. Since AMEX was not accepted and the EFT option was no longer available due to the deadline, I ended up using my personal credit card to make the payment. Having the accounting team involved earlier would make the process much smoother for everyone and help avoid similar issues in the future. Aside from that, we were very satisfied with the driver and the overall transportation service. Thank you.

Scott was awesome!

Scott was awesome! Can't wait to use this service again for our future meetings in the area.

Great Experience

Great Experience, reliable, easy to change reservation due to extreme weather. Very Helpful service representatives.

friendly bus driver on time service

Great and on time.

Great experience all around

The whole process was seamless. The driver was amazing! He was friendly, courteous, and helpful.

Helpful staff with last minute changes

Helpful staff with last minute changes. Easy and convenient booking process

First Student Summer Buses Review

First Student Summer Buses Review My company has used First student to provide buses for our 5-week summer program for the past few years. This includes daily bus trips for 34 days straight with a varying schedule depending on the date. In the past, we could rely on First Student to consistently provide transportation to us based on an agreed upon contract. Unfortunately, this summer we had many issues with them. We had many instances of no buses showing up to confirmed trips, the wrong amount of buses showing up to confirmed trips, and changes not being made to trips even when they were communicated in a timely fashion. The higher ups at the local office never reached out to me, despite many emails they were included on regarding these issues. At the end of the summer, a lower-level employee was texting my personal cell-phone number to confirm upcoming trips. I appreciate that person going above an beyond, but it shouldn't reach that point to begin with. Also, they do not send an updated billing sheet when changes are made to the agreed upon trips. Its up to you as the customer to track changes on your end, hope the company has an official record of them, and to track if they owe you a refund. Overall, its been a very disappointing working with them this summer. Which is a shame, because in past summers they have been very reliable company to work with.

Driver was amazing

Driver was amazing, on time & prompt! Went above & beyond to drive items back to the hotel after noticing they were left behind! 5/5 everyday!

Driver was wonderful and was able to…

Driver was wonderful and was able to make last minute accommodations!

They took care of everything

They took care of everything. From booking to showing up on time to bringing the kids safely to and from their location.