Josh and the rest of the team were…
Josh and the rest of the team were great! We had a move that required 2 days and they showed up great both days. I would highly recommend them to anyone planning a move.
About FlatRate Moving
Data updated- Website
- flatrate.com
- Category
- Home Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 100 reviews
- Replies to negative
- 50% (2/4)
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About this business
FlatRate Moving is NYC’s #1 recommended mover, revolutionizing the industry since 1991 with guaranteed, all-inclusive pricing that eliminates hidden fees for a completely stress-free experience. With over 30 years of expertise, we specialize in local, long-distance, international, and commercial moving services, along with secure storage solutions. Our flat-rate pricing ensures no surprises, while our team of expert movers is professionally trained to handle your belongings with care. We utilize advanced technology, including the MyFlatRate app, allowing customers to track and manage their move seamlessly. Our premium packing services use high-quality materials for maximum protection, ensuring every item arrives safely. Known for our efficiency, professionalism, and reliability, we simplify the moving process with meticulous planning, secure packing, and real-time tracking. Whether relocating across town or internationally, our customers trust us to deliver on time and with the utmost care. Get your free quote today!
Written by the business, not verified by us.Is FlatRate Moving legit?
FlatRate Moving (flatrate.com) has a 4.8 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home Services and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 50% of negative reviews; Reviews mostly discuss Price, User experience, Customer service. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the moving teams for arriving on time, working efficiently, and handling all personal belongings with exceptional care. People also appreciate the competitive pricing, fair quotes, and transparent communication maintained throughout the entire relocation process. Some reviewers were not happy with communication delays and customer service unresponsiveness regarding post-move issues or missing information. A few customers also experienced unexpected scheduling changes, late arrivals, and timing issues that caused frustration on moving day. Others noted isolated problems with packing quality or short staffing during specific stages of their service.
Auto-generated from all reviews of this business. For reference only.What people say
Sales outstanding
Sales outstanding The crew amazing Dispatch very helpful This was a very positive experience. Price. Very fair. Need a N Y City mover? Call Flat Rate.
My new go-to movers
I have used them twice. I am impressed with their responsiveness, professionalism, and reliability. They are respectful and careful. Highly recommend.
These 2 guys worked their butts off and…
These 2 guys worked their butts off and made my apt to apt move in NYC so stress-free. They handled all of my furniture with care and schlepped up 5 flights of stairs in August! Super impressed with the movers.
Reply from FlatRate Moving2026-08-05
Five flights in any month is no small task. We’re glad the crew worked so hard, handled your furniture with care, and made your NYC apartment move feel stress-free.
Ricardo was excellent—and Richard and…
Ricardo was excellent—and Richard and his team were top-notch. We have done 5 moves with Flatrate. We have always been impressed with their service.
Reply from FlatRate Moving2026-08-05
Five moves with FlatRate means a lot. The team will appreciate the kind words, and we’re glad the service continues to impress.
Great movers!
Our movers we efficient and careful with our items and very friendly. Our interstate move was a breeze thanks to their packing and unpacking services!
Reply from FlatRate Moving2026-08-05
An interstate move is a big project, and we’re glad the packing and unpacking support helped make it feel easier. Thank you for choosing FlatRate and for recognizing the crew’s care and friendliness.
Great experience
Excellent service before and during the move. Very dedicated, professional team.
Reply from FlatRate Moving2026-08-05
From the planning to move day, we’re glad the team delivered excellent service and stayed dedicated throughout the process. Thank you for choosing FlatRate.
Bad customer Service.
I moved my family out of NYC to eastern Long Island over June 30 to July 1. We packed all of our own items. The crew was hard working, let there be no doubt about that. However they showed up over an hour late on move out day but at least they were adequately staffed for the move out. The following day they were down one person to only three people to help us move in. Again, they worked very hard. Unfortunately when they reassembled our mechanical storage bed the bed no longer worked to act as a storage bed. They disassembled a wardrobe and lost the shelves upon arrival. There was damage to one of the legs of our living room couch that all but renders the couch not quite safe to sit on any longer. They also left two boxes at the destination that are clearly labeled with someone elese’s name and likely were from the prior move the truck was used for. When I originally contacted customer service I was promised $350 back on the $5300 I paid. That was two weeks ago and the amount still has not been refunded to me despite multiple calls and multiple voicemails to customer service to follow up on it. In fact they had promised to send someone to reassemble the mechanical bed correctly and to pickup the packages belonging to that other customer but again, there is no follow up from customer service and no returning of my calls. I paid extra to secure the move period of June 30 to July 1 so to see that they were short staffed on move in day and that possible led to the damaged bed and other sloppiness is frustrating.
Reply from FlatRate Moving2026-08-05
Thank you for sharing your feedback. We regret that the delivery, reassembly, and follow-up communication did not meet the standard we aim to provide. Our team has reviewed the matter, issued a refund as discussed, and addressed the service concerns internally with the appropriate departments.
Our moving team was exceptional
Our moving team was exceptional! Speedy, professional, and handled all our items with care.
Reply from FlatRate Moving2026-08-05
Exceptional is a great compliment. Thank you for choosing FlatRate, Liz.
"Outstanding"!!
From the first call for a quote until the last piece of furniture was put into place the service was outstanding. I highly recommend the FlatRate Moving Co.
Reply from FlatRate Moving2026-08-05
This is the full experience we want every customer to have. Thank you for choosing FlatRate and for the outstanding recommendation.
Perfect move.
Reply from FlatRate Moving2026-08-05
We're glad you received a perfect move, Scott! Thank you for choosing FlatRate.
Truly excellent moving company
Truly excellent moving company. The first moving company I would use again. Excellent customer service and reliability. Absolute pros. Used for two moves and a storage between. Also special shoutout to Ming, who was truly spectacular.
Reply from FlatRate Moving2026-07-09
Thank you for trusting FlatRate! We’re proud to be the moving company you’d choose again and appreciate the kind words about our team and service.
Excellent Overall Expereince
My wife and I hired FlatRate Moving for a whole-house move from Rhode Island to southeastern Pennsylvania after a friend, who had used them many times, recommended them. From our first conversation with Adam, our FlatRate Moving Consultant, through packing, moving, and final delivery in Pennsylvania, the team was one of the most professional I have worked with in years. The entire process—from their arrival in Rhode Island to move-in at our new home in Pennsylvania—took just over 24 hours. Adam guided us through the inventory, pricing, truck size, and crew requirements. He made the process easy, answered every question promptly, and handled each detail professionally. Jimmy led the moving crew with four colleagues, and they worked together professionally, efficiently, and calmly. They treated our belongings with exceptional care and protected both homes throughout the move. After unpacking, it was clear that their attention to detail, excellent packing, and careful handling resulted in zero damage to our homes or belongings. I wholeheartedly recommend FlatRate to anyone looking for a smooth, hassle-free move. They honored their pricing, delivered exactly what they promised, and completed the move without damage or conflict. They truly reflect my belief that… “Quality Never Costs As Much As The Money It Saves.”
Reply from FlatRate Moving2026-07-09
Bill, Thank you for such a thoughtful recommendation. We’re honored your friend referred you to FlatRate and happy to hear the whole team delivered the level of service you expected for such an important interstate move. From planning through delivery, it’s great to know the process was smooth, well coordinated, and completed with the care your homes and belongings deserved.
Team was amazing
Team was amazing! Very friendly, efficient and accommodating! Everything was well wrapped and protected.
Reply from FlatRate Moving2026-07-09
Thank you for the great review. We’re happy the team made the move easy and made sure everything was properly wrapped and protected.
Very helpful and trustworthy movers
Reply from FlatRate Moving2026-07-09
Thank you, Alexander. We're glad you had a great experience!
Dont recommend them at all
Dont recommend them at all. I got my stuff almost one month after the scheduled date. boxes came torn. unprofessional pickup persons.
Reply from FlatRate Moving2026-07-09
Thank you for your feedback. We regret that the delivery timing, box condition, and pickup experience did not meet the standard we aim to provide. We have reviewed this matter internally and addressed the communication and service issues with the appropriate team.
Flatrate - The best movers!
My team was awesome! Polite, positive and they asked questions when needed. They worked so hard and were truly grateful for the lunch I provided. I had no problems or issues from my first call, interaction with Matt, packing and unpacking and working with 4 great movers for 2 days. This is the third time I’ve used Flatrate and I will definitely recommend and use you for my next move. Thank you! You are running a great business. Asa
Reply from FlatRate Moving2026-06-23
Asa - Thank you for such a thoughtful review and for choosing FlatRate for the third time. We’re happy Matt and the moving team made the entire process smooth across both days, from start to finish. Your kind words mean a lot, and we truly appreciate the recommendation.
Excellent experience moving from New…
Excellent experience moving from New York City to Miami. Totally seamless, attention to detail, professionalism and great people to deal with from start to finish.
Reply from FlatRate Moving2026-06-16
Thank you for trusting FlatRate with your NYC to Miami move. We’re happy to hear the entire process felt seamless and well handled from start to finish. We appreciate the kind words and the recommendation.
These guys were great
These guys were great! Courteous, efficient and very helpful. Booking was easy, and the rate was very fair for the job.
Reply from FlatRate Moving2026-06-16
Thanks for the review! We're glad the whole process was smooth and that you had a positive moving experience with FlatRate.
Five star experience
Five star experience. The crew was very professional and made sure furniture was taken care of and placed in the right place. Booking the move was easy. Great experience with them.
Reply from FlatRate Moving2026-06-09
Thank you for the five-star review. We’re happy the booking was simple and that move day was handled with care, from protecting the furniture to getting everything set up where it belonged.
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