FlatRate Moving is NYC’s #1 recommended mover, revolutionizing the industry since 1991 with guaranteed, all-inclusive pricing that eliminates hidden fees for a completely stress-free experience. With over 30 years of expertise, we specialize in local, long-distance, international, and commercial moving services, along with secure storage solutions. Our flat-rate pricing ensures no surprises, while our team of expert movers is professionally trained to handle your belongings with care. We utilize advanced technology, including the MyFlatRate app, allowing customers to track and manage their move seamlessly. Our premium packing services use high-quality materials for maximum protection, ensuring every item arrives safely. Known for our efficiency, professionalism, and reliability, we simplify the moving process with meticulous planning, secure packing, and real-time tracking. Whether relocating across town or internationally, our customers trust us to deliver on time and with the utmost care. Get your free quote today!
Written by the business, not verified by us.
Is FlatRate Moving legit?
FlatRate Moving (flatrate.com) has a 4.8 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home Services and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 50% of negative reviews; Reviews mostly discuss Price, User experience, Customer service. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the moving teams for arriving on time, working efficiently, and handling all personal belongings with exceptional care. People also appreciate the competitive pricing, fair quotes, and transparent communication maintained throughout the entire relocation process.
Some reviewers were not happy with communication delays and customer service unresponsiveness regarding post-move issues or missing information. A few customers also experienced unexpected scheduling changes, late arrivals, and timing issues that caused frustration on moving day. Others noted isolated problems with packing quality or short staffing during specific stages of their service.
Auto-generated from all reviews of this business. For reference only.
This company has met all expectations from start to finish, They are very professional and the team I got worked very hard and diligently to get the move done within the time restraints of the apartment building I moved into.
Define will recommend and use again.
Reply from FlatRate Moving2026-06-09
Thank you for the recommendation. Apartment building time windows can make a move more demanding, so we’re happy the team stayed focused, worked hard, and got everything completed within the schedule.
Greatest movers! The team of men who did my move a year ago I requested for my recent move. They are amazing, considerate and make the job go smoothly. The day of my move there was a minor glitch but the company’s response team took care of me and made sure I was happy and satisfied with choosing their service. I highly recommend.
Reply from FlatRate Moving2026-06-09
Thank you for coming back to FlatRate and for recommending us again. It means a lot that you requested the same crew a year later, and we’re glad our response team was able to step in quickly and make sure you felt taken care of.
Flat Rate was superior in helping me reschedule my move dates and on moving day the guys were so quick and professional! Moving is always stressful and I think this is the first time I felt like I was getting the best movers in the area! Flat Rate was priced reasonably and the communication on moving day was top notch! I definitely will be recommending this company to my friends!
Reply from FlatRate Moving2026-06-09
Thank you for the wonderful recommendation. We’re happy the team was able to make the process flexible before move day and so well handled once the move began. It means a lot to hear FlatRate felt like the best choice from scheduling through final communication.
Flatrate helped me move my 90-year-old mother-in-law within building. We figured we would have Flatrate just move the big stuff and we would move all the little stuff (kitchen, bathroom, etc.). The crew foreman saw where we were and said he thought they could do it all much faster and better than we could - and he certainly was right! They were done with everything in about 2 hours - would have taken me several weeks. The crew was incredible. The Flatrate company uses excellent technology, kept me informed before, during and after the move. And, their rates were incredibly reasonable. I can't think of anything negative to say about them - if you need to move in New York City, they are simply the best choice.
Reply from FlatRate Moving2026-06-09
This is exactly the kind of move we love to hear about. Thank you for trusting FlatRate with your mother-in-law’s move and for sharing such a thoughtful recommendation. We’re happy the crew was able to take so much off your plate, finish quickly, and keep you informed throughout the process.
Really nice crew that did everything smoothly and efficiently! We had a bit more inventory than we originally planned for and they still managed to get everything we needed to move. Would recommend!
Reply from FlatRate Moving2026-06-09
Thank you for the recommendation. We’re happy the crew was able to adjust to the extra inventory and still keep the move running smoothly from start to finish.
Initial contact was thorough, answered all my questions, good price, actual movers were also excellent. Done quickly and very conscientiously, much appreciated.
Reply from FlatRate Moving2026-06-09
Thank you for the thoughtful review. We’re glad the process felt clear from the first call and that the move itself was handled quickly and with care. We appreciate you choosing FlatRate.
FlatRate made a bit of a frustrating move a much easier process. They were able to easily provide COIs and were very detailed oriented in providing info about freight elevators, prep work, and more. They sent over boxes beforehand that arrived very quickly. Day of, they arrived at 8:30 and got right to it. The carpentry team was able to disassemble and reassemble our linked desks pretty quickly. They wrapped up around 5pm for a full office move. Thank you to Joseph and Stephen and the rest of the team!
Unshipped for weeks with no communication or accountability
Avoid for international moves.
My shipment has been sitting in a warehouse for weeks with no confirmed booking, no clear timeline, and almost no communication. I’ve provided everything required and repeatedly asked for basic information (e.g. when it’s actually shipping), but responses are slow, vague, or non-existent. Phone calls go unanswered.
This isn’t a one-off delay—it’s a lack of operational control and accountability. Once your goods are in their system, you have very little visibility or leverage.
If you need a reliable, time-bound move, I would strongly recommend looking elsewhere.
I booked this move on the morning as Onhad to move immediately and they can’t
And completed same day. Long Island to Long branch - Jersey Shore and Orette my foreman was exceptional. Jermaine in dispatch was a delight and such a professional. Thanks for making this so seamless!
The team showed up promptly, had all my furniture and things wrapped and protected and moved out of my apartment in an hour. They helped fill my storage unit, and got the last of my things with me into my new apartment. The whole process was 4 hours top to bottom. Worth every penny. Thank you for all your help and your lovely staff.
Moving is always stressful; I am greatful that George’s team got me through it
George and his team make it almost tolerable with their reliability and calm demeanor in the face of the unpredictability of my moves.
Thanks to all of the team who got me from A to B with very little stress
They had all of the back up I needed, which I wasn’t even anticipating, but they had it available.
Thanks guys!
FlatRate was AMAZING! They packed everything in our 2-bedroom apartment and moved it into our new place all within 7 hours, and we had done ZERO packing before they arrived. They were also super friendly. Can't recommend them enough.
Mohammed and Elary were outstanding ! For the past 6 years I have trusted FlatRate with my moves. Their efficiency and kindness make moving actually pleasant.
Movers showed up in time and worked diligently and quickly but carefully. We are very please and would use your company again and recommend your services.
They contacted me with updated time of arrival as that ran into traffic. They were pleasant, not in a rush and thoroughly reviewed all aspects of the move and storage plans. They wrapped each item thoroughly. They didn’t touch my newly painted, newly sanded walls and moldings despite moving large items in tight spaces. They got everything right. They were amazing. The price was very fair. It was seamless. I highly recommend Flat Rate Moving. Karen M.
Three movers, supervised by Mustafa, arrived as scheduled and they did a great job. This is my second time using Flat Rate Moving. From the scheduling agent to the movers, it was a first-rate experience.
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